Zona Hotelera Hotels, Quintana Roo Mexico

We loved our get away to Secrets The Vine Cancún. The service was excellent everywhere we went from the restaurants to pool staff to bar staff to housekeeping. Everyone went above and beyond to make sure we had an unforgettable vacation. There was a wide variety of day and night enertainment that ...

I love the Resort and I thought that the staff was great! However, my television was only in spanish, and my room was extremely COLD all the time. I had to call the front desk many times and the issues were never resolved.

Fantastic staff, especially our bartender Gabriel. He was fantastic.

We've been going to Cancun AI for over a decade. The OMNI was better than most in terms of food and amenities. The hot tub bar on the beach is great for adults. The food at the sushi bar near the pool was very good for a mid day snack. Thank you Juan for upgrading our room after we spent 45 minutes ...

We really enjoyed the beach area. Hotel was right on the beach and staff maitained the beach area very clean. We didn’t like the pushy hotel staff wanting us to attend their hotel presentation.

World class facilities. Super helpful staff. Everyone goes out of their way to help you. To boot, there is a gameroom / lounge with a pinball machine, foosball, etc.

Location is absolutely perfect Staff is wonderful and very hard working Food choices and service are excellent You could enjoy your entire vacation without leaving the resort My wife and I honeymooned there and we will definitely be back

Excellent customer service and friendly staff. Swim bar is amazing as well as the bartenders. Alberto, Roberto and Victor are amazing

Nice property, must have been great 10-15 years ago...showing a little wear and tear. Staff was great, polite and efficient. Food was very good, liked the variety of restaurants . Perhaps one complaint I might mention...noisey, slamming doors...need to adjust or replace room door closers and put ...