Canopy by Hilton Cancun La Isla

Photo gallery for Canopy by Hilton Cancun La Isla

Primary image
Outdoor pool
Outdoor pool
Outdoor pool
Minibar, in-room safe, individually decorated, individually furnished

Overview of Canopy by Hilton Cancun La Isla

Canopy by Hilton Cancun La Isla

4.5 star property

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Map
Boulevard Kukulcan S N Km 12 5, Cancun, QROO, 77500

Explore the area

  • Popular LocationCancun Interactive Aquarium1 min walk
  • Popular LocationLa Isla Shopping Mall2 min walk
  • Popular LocationMarlin Beach3 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)20 min drive

Choose dates to view prices

About this area

Cancun

Located on the waterfront, Canopy by Hilton Cancun La Isla is in Zona Hotelera neighborhood and is connected to a shopping center. Shoppers can check out La Isla Shopping Mall, while everyone can enjoy the natural beauty of Tortuga Beach and Delfines Beach. Don't miss out on a visit to Aquaworld. Take an opportunity to explore the area for outdoor excitement like ecotours.

What's nearby

  • Cancun Interactive Aquarium - 1 min walk
  • Tequila Museum - 1 min walk
  • La Isla Shopping Mall - 2 min walk
  • Marlin Beach - 3 min walk
  • Yamil Lu'um Archaeological Zone - 4 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • Siete - 3 min walk
  • Mb Restaurant - 4 min walk
  • Ruth's Chris Steak House - 9 min walk
  • Hooters - 10 min walk
  • Tacun - 11 min walk

About this property

Canopy by Hilton Cancun La Isla

4.5-star luxury hotel connected to a shopping center in Zona Hotelera
Along with an outdoor pool, this hotel has a restaurant and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. All 174 shared rooms feature free WiFi and minibars. Guests can enjoy heated floors, and other standard amenities include room service, coffee makers, and flat-screen TVs. Housekeeping is available on request.
Canopy by Hilton Cancun La Isla offers 174 shared accommodations with minibars and safes. Each accommodation is individually furnished and decorated. A pillow menu is available. 50-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and sports massages.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Continental breakfast available for a fee daily 8:00 AM–11:00 AM: USD 15-35 per person
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Designer stores
  • Fitness center
  • Free bicycle rentals
  • Outdoor pool
  • Shopping mall
  • Shopping
  • Spa services

Family friendly

  • Free rollaway/extra beds
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Library
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • Italian
  • Portuguese
  • Spanish

Business services

  • 24-hour business center
  • Meeting rooms - 3

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Rooftop terrace

Spa

  • Massage - deep-tissue
  • Massage - sports

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Handrails in hallways
  • Handrails in stairways
  • In-room accessibility
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair-width doorways

More

  • Communal living room
  • Designated smoking areas
  • Romance packages available
  • TV in lobby

Restaurants on site

  • Azulinda Cafe & Bar
  • Room Service

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free rollaway beds
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower

Entertainment

  • 50-inch flat-screen TV
  • Cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Heated floors
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Safe
  • Shared accommodations
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
Welcoming dogs only
Up to 22 lbs
Food and water bowls are available
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Service fee: 10.00 percent

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 35 per person (approximately)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system

We should mention

Pool access available from 8:00 AM to 7:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Canopy By Hilton Cancun Isla
Canopy by Hilton Cancun La Isla Hotel
Canopy by Hilton Cancun La Isla Cancun
Canopy by Hilton Cancun La Isla Hotel Cancun

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 159 out of 234 reviews
5 - Excellent 68%
Rating 4 - Good. 47 out of 234 reviews
4 - Good 20%
Rating 3 - Okay. 14 out of 234 reviews
3 - Okay 6%
Rating 2 - Poor. 6 out of 234 reviews
2 - Poor 3%
Rating 1 - Terrible. 8 out of 234 reviews
1 - Terrible 3%

4.7/5

Cleanliness

4.6/5

Staff & service

4.4/5

Amenities

4.7/5

Property conditions & facilities

4.4/5

Eco-friendliness

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly the hotel is very clean and modern. Perfect location.
Stayed 1 night in May 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the accessibility to the shopping mall and restaurants.
Stayed 4 nights in Apr 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! My family and I enjoyed every minute of our stay. Luis was outstanding!!!!!
Stayed 4 nights in Apr 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful hotel! Staff was excellent ! No complaints
Stayed 3 nights in Apr 2022

2/5 Poor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extra fees
Stayed 1 night in Mar 2022