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Canopy by Hilton Cancun La Isla

Photo gallery for Canopy by Hilton Cancun La Isla

Exterior
Terrace/patio
Exterior
Minibar, in-room safe, individually decorated, individually furnished
Breakfast, lunch and dinner served

Overview of Canopy by Hilton Cancun La Isla

Canopy by Hilton Cancun La Isla

4.5 star property

8.8/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • Air conditioning
  • Spa
Map
Boulevard Kukulcan S N Km 12 5, Cancun, QROO, 77500

Explore the area

  • Popular LocationCancun Interactive Aquarium1 min walk
  • Popular LocationLa Isla Shopping Mall2 min walk
  • Popular LocationMarlin Beach11 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)20 min drive

Room options

About this area

Cancun

Located on the waterfront, Canopy by Hilton Cancun La Isla is in Zona Hotelera neighborhood and is connected to a shopping center. Iberostar Cancun Golf Course and Moon Palace Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Tortuga Beach and Delfines Beach. West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Ventura Park Cancun are also worth visiting. Take an opportunity to explore the area for outdoor excitement like ecotours.
Visit our Cancun travel guideOpens in a new window
Map

What's nearby

  • Cancun Interactive Aquarium - 1 min walk
  • Tequila Museum - 1 min walk
  • La Isla Shopping Mall - 2 min walk
  • Isla Dorada - 4 min walk
  • Marlin Beach - 11 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • Cambalache - 1 min walk
  • Starbucks - 2 min walk
  • Starbucks - 4 min walk
  • Hooters - 4 min walk
  • Ah Cacao Chocolate Café - 3 min walk

About this property

Canopy by Hilton Cancun La Isla

4.5-star luxury hotel located in Zona Hotelera
Located close to La Isla Shopping Mall and Aquaworld, Canopy by Hilton Cancun La Isla provides a poolside bar, a rooftop terrace, and a shopping mall on site. Treat yourself to a deep-tissue massage or other spa services. The onsite restaurant, Azulinda Cafe & Bar, features light fare. In addition to a garden and a library, guests can connect to free in-room WiFi.
Other perks include:
  • An outdoor pool
  • Free self parking
  • Buffet breakfast (surcharge), free bicycle rentals, and an electric car charging station
  • A 24-hour front desk, free newspapers, and concierge services
  • Guest reviews give top marks for the helpful staff
Room features
All 174 individually furnished rooms include comforts such as heated floors and pillow menus, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning. Guest reviews highly rate the clean rooms at the property.
More amenities include:
  • Bathrooms with showers and free toiletries
  • 50-inch flat-screen TVs with cable channels
  • Wardrobes/closets, heated floors, and free extra beds

Languages

English, French, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-out
Guest accommodations are accessible via mobile device

Safety measures

Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM–11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Azulinda Cafe & Bar
  • Room Service

Things to do

  • Designer stores
  • Free bicycle rentals
  • Gym
  • Library
  • Outdoor pool
  • Shopping mall
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms

Outdoors

  • Garden
  • On the bay
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • In-room accessibility
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Phone accessibility kit
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • Ballroom
  • Communal living room
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower only
  • Slippers

Entertainment

  • 50-inch flat-screen TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Shared accommodations
  • Soundproofed rooms

Similar properties

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Cancun
Cancun
Zona Hotelera
Zona Hotelera
Hotel
Hotel
Business-friendly
Business-friendly
Guest rating 4+
Guest rating 4+
4 star
4 star
Pet-friendly
Pet-friendly

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 22 lbs per pet
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Service fee: 10 percent

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 20 per person
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
Safety features at this property include a smoke detector and a security system
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 8:00 AM to 7:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Canopy By Hilton Cancun Isla
Canopy by Hilton Cancun La Isla Hotel
Canopy by Hilton Cancun La Isla Cancun
Canopy by Hilton Cancun La Isla Hotel Cancun

Frequently asked questions

Does Canopy by Hilton Cancun La Isla have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–7:00 PM.

How much does it cost to stay at Canopy by Hilton Cancun La Isla?

As of Mar 25, 2023, prices found for a 1-night stay for 2 adults at Canopy by Hilton Cancun La Isla on Apr 10, 2023 start from CA $273.09, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Canopy by Hilton Cancun La Isla pet-friendly?

Yes, Canopy by Hilton Cancun La Isla allows dogs with a maximum weight of up to 22 lbs per pet. There's a fee of USD 75 per pet, per stay. Service animals are exempt from fees.

How much is parking at Canopy by Hilton Cancun La Isla?

Self parking is free at this property.

What time is check-in at Canopy by Hilton Cancun La Isla?

Check-in is from 3:00 PM - anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Canopy by Hilton Cancun La Isla?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Canopy by Hilton Cancun La Isla located?

Located in Zona Hotelera, this luxury hotel is 0.1 mi (0.2 km) from La Isla Shopping Mall and within 3 mi (5 km) of Aquaworld and Iberostar Cancun Golf Course. El Rey Ruins and Tortuga Beach are also within 6 mi (10 km).

Can I cancel my reservation for free at Canopy by Hilton Cancun La Isla and receive a full refund?

Yes, Canopy by Hilton Cancun La Isla offers free cancellation on select room rates, because flexibility matters! Please refer to Canopy by Hilton Cancun La Isla cancellation policy on our site for more details about any exclusions or requirements.

Canopy by Hilton Cancun La Isla Reviews

Canopy by Hilton Cancun La Isla Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 203 out of 302 reviews" "
" "10 - Excellent 67%
Rating 8 - Good. 55 out of 302 reviews" "
" "8 - Good 18%
Rating 6 - Okay. 18 out of 302 reviews" "
" "6 - Okay 6%
Rating 4 - Poor. 12 out of 302 reviews" "
" "4 - Poor 4%
Rating 2 - Terrible. 14 out of 302 reviews" "
" "2 - Terrible 5%

9.3/10

Cleanliness

9.0/10

Staff & service

8.9/10

Amenities

9.3/10

Property conditions & facilities

8.9/10

Eco-friendliness

Reviews

2/10 Terrible

Divya Dinesh

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The service was very bad. First there was some issue with the room so they sent us to some other hotel for a night then after few days the AC stopped working. It was so hot in CANCUN and this made it more difficult.
Stayed 6 nights in Mar 2023

10/10 Excellent

Viatcheslav

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to the great shopping and entertainment.
Stayed 5 nights in Mar 2023

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 3 nights in Feb 2023

6/10 Okay

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

4/10 Poor

Erin Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooftop and room were nice. However, upon arrival the hotel could not find our reservation and our room was not ready and we arrived after 4 pm. They stated expedia had not communicated our reservation to them.
Stayed 1 night in Feb 2023

10/10 Excellent

Precious

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

6/10 Okay

GABRIEL

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good stay. Would return.

10/10 Excellent

GUERRERO, LAS VEGAS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel that is close to many dining options and a huge mall. Downtown is a bus ride away. The hotel and the rooms are very nice, and the beds are very comfortable. If you're looking to stay away from the huge resorts this hotel is very nice and clean.
Stayed 1 night in Nov 2022

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and new. Unfortunately not on beach and public access to beach is a 15 min walk away. The on site dining wasn’t that exciting. The rooftop pool and bar are pretty amazing.
Stayed 1 night in Nov 2022