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Kempinski Hotel Cancún

Photo gallery for Kempinski Hotel Cancún

Exterior
On the beach, white sand, beach cabanas, beach umbrellas
On the beach, white sand, beach cabanas, beach umbrellas
On the beach, white sand, beach cabanas, beach umbrellas
2 outdoor pools, free cabanas, pool umbrellas

Overview of Kempinski Hotel Cancún

VIP Access

Kempinski Hotel Cancún

5-star property

9.2/10 Wonderful

Popular amenities

  • Pool
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
  • Breakfast available
Map
Retorno del Rey No. 36, Cancun, QROO, 77500

Explore the area

  • Popular LocationBallenas Beach3 min walk
  • Popular LocationLuxury Avenue Shopping Mall11 min walk
  • Popular LocationAquaworld17 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)18 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

About this area

Cancun

Kempinski Hotel Cancún is located in Zona Hotelera, a neighborhood in Cancun, and is on the Strip and on the beach. Iberostar Cancun Golf Course and Riviera Cancun Golf Resort are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Luxury Avenue Shopping Mall and La Isla Shopping Mall. Traveling with kids? Consider West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Ventura Park Cancun. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with skydiving and ecotours.

What's nearby

  • Ballenas Beach - 3 min walk
  • Marlin Beach - 8 min walk
  • Luxury Avenue Shopping Mall - 11 min walk
  • Aquaworld - 17 min walk
  • Tequila Museum - 3 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • Nebbiolo - 5 min walk
  • Naos - 19 min walk
  • Bana - 19 min walk
  • Mole - 19 min walk
  • Restaurante Benazuza - 3 min drive

About this property

Kempinski Hotel Cancún

5-star luxury resort located in Zona Hotelera
Located close to Luxury Avenue Shopping Mall and Aquaworld, Kempinski Hotel Cancún provides a roundtrip airport shuttle, a beach bar, and a poolside bar. With a white sand beach, beachfront dining, and beach cabanas, this resort is the perfect place to soak up some sun. Indulge in a facial, aromatherapy, and a body scrub at the onsite spa. Be sure to enjoy a meal at any of the 6 onsite restaurants, which feature seafood and ocean views. Aerobics classes and Pilates classes are offered at the gym; Kempinski Hotel Cancún also has a terrace, an art gallery on site, and designer stores on site. In addition to a coffee shop/cafe and a garden, guests can connect to in-room WiFi (surcharge).
Other perks at this resort include:
  • 2 outdoor pools with free cabanas, sun loungers, and pool umbrellas
  • Buffet breakfast (surcharge), 3 outdoor tennis courts, and limo/town car service
  • Concierge services, a porter/bellhop, and smoke-free premises
  • A 24-hour front desk, luggage storage, and a front desk safe
  • Guest reviews give top marks for the dining options and location
Room features
All 363 rooms feature comforts such as 24-hour room service and premium bedding, as well as perks like laptop-friendly workspaces and air conditioning.
Extra amenities include:
  • Hypo-allergenic bedding, down comforters, and rollaway/extra beds (surcharge)
  • Bathrooms with rainfall showers and deep soaking tubs
  • 42-inch LCD TVs with cable channels
  • Balconies or patios, wardrobes/closets, and childcare services

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 18 per day); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 18 per day)

Parking and transportation

  • Limited onsite parking
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service

Food and drink

  • Daily buffet breakfast available for a fee: USD 40 for adults and USD 20 for children
  • 2 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Casitas
  • El Cafe Mexicano
  • Fantino
  • The Caribe Bar &Grill
  • The Club Grill

Things to do

  • 2 outdoor pools
  • 3 outdoor tennis courts
  • Art gallery
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Gym
  • Piano
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Tennis lessons
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 8 meeting rooms
  • Computer station
  • Conference center (290,626 square feet of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices in meeting rooms
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Low-height electrical outlets in bathroom
  • Roll-in shower (select rooms)
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels

Entertainment

  • 42-inch LCD TV with cable channels
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

Outdoor space

  • Balcony/patio

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 50.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.85 per accommodation, per night
  • Resort fee: USD 50 per accommodation, per night
The resort fee includes:
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: USD 40 for adults and USD 20 for children (approximately)
  • Fee for in-room wireless Internet: USD 18.00 per day (rates may vary)
  • Fee for in-room wired Internet: USD 18.00 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 18.00 per day (rates may vary)
  • Airport shuttle fee: USD 150.00 per vehicle (roundtrip)
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa

Property is also known as

The Ritz Carlton Cancun
Kempinski Hotel Cancún Resort
Kempinski Hotel Cancún Cancun
Kempinski Hotel Cancún Resort Cancun
Grand Hotel Cancún managed by Kempinski
Grand Hotel Cancun Managed by Kempinski

Frequently asked questions

Does Kempinski Hotel Cancún have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Kempinski Hotel Cancún?

As of Jan 26, 2023, prices found for a 1-night stay for 2 adults at Kempinski Hotel Cancún on Feb 12, 2023 start from CA $802.86, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Kempinski Hotel Cancún pet-friendly?

No, pets are not allowed at this property.

How much is parking at Kempinski Hotel Cancún?

Limited spots are available.

What time is check-in at Kempinski Hotel Cancún?

Check-in is from 3:00 PM - anytime.

What time is check-out at Kempinski Hotel Cancún?

Check-out is at noon.

Does Kempinski Hotel Cancún provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 150.00 per vehicle applies.

Where is Kempinski Hotel Cancún located?

Nestled on the beach, this Zona Hotelera resort is within 1 mi (2 km) of Luxury Avenue Shopping Mall and Aquaworld. La Isla Shopping Mall and Iberostar Cancun Golf Course are also within 2 mi (3 km).

Reviews

9.2

Wonderful

Rating 10 - Excellent. 34 out of 41 reviews" "
" "10 - Excellent 83%
Rating 8 - Good. 4 out of 41 reviews" "
" "8 - Good 10%
Rating 6 - Okay. 0 out of 41 reviews" "
" "6 - Okay 0%
Rating 4 - Poor. 1 out of 41 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 2 out of 41 reviews" "
" "2 - Terrible 5%

9.5/10

Cleanliness

9.8/10

Staff & service

9.3/10

Amenities

9.2/10

Property conditions & facilities

8.9/10

Eco-friendliness

Reviews

10/10 Excellent

Raquelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing location and amenities and the staff went above and beyond to make my stay very special and memorable. Will definitely be returning!
Stayed 4 nights in Jan 2023

10/10 Excellent

Deliang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stuff is superb, attentive to every details

10/10 Excellent

Vamsee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean pools, good food, excellent customer service, and not crowded beaches are some of the features we greatly appreciated. As a former Ritz it did not disappoint. Moses at restaurant helped my vegetarian wife get food prepared as she asked. It was a great place to stay. Better than all inclusives.

10/10 Excellent

Raelynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing stay. Beautiful, clean beach. Staff was kind and provided great service at all restaurants as well as pool/beach side. Lovely property for a January visit to Cancun.

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place! Very luxurious and the staff were excellent in all aspects. We are definitely going back!