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Kempinski Hotel Cancún

Photo gallery for Kempinski Hotel Cancún

Exterior
On the beach, white sand, beach cabanas, beach umbrellas
Premium bedding, down comforters, minibar, in-room safe
6 restaurants, breakfast, lunch, dinner served; seafood
Suite (The Saasil) | Premium bedding, down comforters, minibar, in-room safe

Overview of Kempinski Hotel Cancún

VIP Access

Kempinski Hotel Cancún

5.0 star property
9.4 out of 10 Exceptional
9.4/10 Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
Map
Retorno del Rey No. 36, Cancun, QROO, 77500

Explore the area

  • Popular LocationBallenas Beach2 min walk
  • Popular LocationAquaworld17 min walk
  • Popular LocationMarlin Beach18 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)18 min drive

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

About this area

Cancun

Kempinski Hotel Cancún is located in Zona Hotelera, a neighborhood in Cancun, and is on the Strip and on the beach. Aquaworld and Iberostar Cancun Golf Course are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Luxury Avenue Shopping Mall and La Isla Shopping Mall. El Rey Ruins and Cancun Convention Center are two other places to visit that come recommended. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with ziplining and ecotours nearby.
Visit our Cancun travel guideOpens in a new window
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Map

What's nearby

  • Ballenas Beach - 2 min walk
  • Luxury Avenue Shopping Mall - 11 min walk
  • Aquaworld - 17 min walk
  • Marlin Beach - 18 min walk
  • Tequila Museum - 3 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • Taboo Cancun - 1 min drive
  • Restaurant nebbiolo en cancun - 5 min walk
  • Porfirio's Cancun - 1 min drive
  • Harry's Prime Steakhouse and Raw Bar - 1 min drive
  • Puerto Madero - 1 min drive

About this property

Kempinski Hotel Cancún

5-star luxury resort located in Zona Hotelera
Located close to Luxury Avenue Shopping Mall and Aquaworld, Kempinski Hotel Cancún provides a roundtrip airport shuttle, a beach bar, and a poolside bar. With a white sand beach, beachfront dining, and beach cabanas, this resort is the perfect place to soak up some sun. Indulge in a massage, hydrotherapy, and a body treatment at the onsite spa. Be sure to enjoy a meal at any of the 6 onsite restaurants, which feature seafood and ocean views. Yoga classes and Pilates classes are offered at the gym; Kempinski Hotel Cancún also has a terrace, an art gallery on site, and designer stores on site. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi, with speed of 25+ Mbps.
Other perks at this resort include:
  • 2 outdoor pools with free cabanas, sun loungers, and pool umbrellas
  • Limo/town car service, buffet breakfast (surcharge), and 2 outdoor tennis courts
  • Concierge services, smoke-free premises, and an elevator
  • Coffee/tea in the lobby, a porter/bellhop, and a computer station
  • Guest reviews give top marks for the dining options and location
Room features
All 363 rooms feature comforts such as 24-hour room service and premium bedding, as well as perks like laptop-friendly workspaces and air conditioning.
Extra amenities include:
  • Hypo-allergenic bedding, down comforters, and rollaway/extra beds (surcharge)
  • Bathrooms with rainfall showers and deep soaking tubs
  • 42-inch LCD TVs with cable channels
  • Balconies or patios, wardrobes/closets, and childcare services

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM–11:30 AM for a fee: USD 40 for adults and USD 20 for children
  • 2 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Casitas
  • El Cafe Mexicano
  • Fantino
  • The Caribe Bar &Grill
  • The Club Grill

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Art gallery
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Gym
  • Piano
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Tennis lessons
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 8 meeting rooms
  • Computer station
  • Conference center (290,626 square feet of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom available in select rooms
  • Assistive listening devices in meeting rooms
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility available in select rooms
  • Low-height electrical outlets in bathroom
  • Roll-in shower available in select rooms
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels

Entertainment

  • 42-inch LCD TV with cable channels
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

Outdoor space

  • Balcony/patio

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 50.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.43 per accommodation, per night
  • Resort fee: USD 43.10 per accommodation, per night
The resort fee includes:
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 40 for adults and USD 20 for children
  • Airport shuttle fee: USD 150.00 per vehicle (roundtrip)
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa

Property is also known as

The Ritz Carlton Cancun
Kempinski Hotel Cancún Resort
Kempinski Hotel Cancún Cancun
Kempinski Hotel Cancún Resort Cancun
Grand Hotel Cancún managed by Kempinski
Grand Hotel Cancun Managed by Kempinski

Frequently asked questions

Does Kempinski Hotel Cancún have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Kempinski Hotel Cancún?

As of May 30, 2023, prices found for a 1-night stay for 2 adults at Kempinski Hotel Cancún on Jun 14, 2023 start from CA $475.75, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Kempinski Hotel Cancún pet-friendly?

No, pets are not allowed at this property.

How much is parking at Kempinski Hotel Cancún?

Limited spots are available.

What time is check-in at Kempinski Hotel Cancún?

Check-in is from 3:00 PM - anytime.

What time is check-out at Kempinski Hotel Cancún?

Check-out is at noon.

Does Kempinski Hotel Cancún provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 150.00 per vehicle applies.

Where is Kempinski Hotel Cancún located?

Nestled on the beach, this Zona Hotelera resort is within 1 mi (2 km) of Luxury Avenue Shopping Mall, Aquaworld, and La Isla Shopping Mall. Iberostar Cancun Golf Course and Delfines Beach are also within 3 mi (5 km).

Kempinski Hotel Cancún Reviews

Kempinski Hotel Cancún Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 120 out of 141 reviews" "
" "10 - Excellent 85%
Rating 8 - Good. 11 out of 141 reviews" "
" "8 - Good 8%
Rating 6 - Okay. 2 out of 141 reviews" "
" "6 - Okay 1%
Rating 4 - Poor. 5 out of 141 reviews" "
" "4 - Poor 4%
Rating 2 - Terrible. 3 out of 141 reviews" "
" "2 - Terrible 2%

9.7/10

Cleanliness

9.7/10

Staff & service

9.4/10

Amenities

9.3/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal hospitality, the staff is great and the property is perfect for a relaxing quiet vacation! 10/10 recommend will be coming back.
Stayed 3 nights in May 2023

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My stay here was absolutely superb, friendly staff, delicious food, just keep in mind it is a bit pricey so plan your accommodations ahead for your stay. Loved it!
Stayed 6 nights in May 2023

10/10 Excellent

Matthew John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible. They went up and beyond to make sure I had the best vacation possible.
Stayed 4 nights in Apr 2023

10/10 Excellent

Itzhak

Travelled with family
Liked: Staff & service
The hotel Little old looking from the outside but beautiful rooms very clean and great service overall
Stayed 4 nights in Apr 2023

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotels
Stayed 5 nights in Apr 2023

10/10 Excellent

Motoaki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staffs are very friendly and accommodating.
Stayed 6 nights in Apr 2023

10/10 Excellent

Darko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, excellent restaurants
Stayed 7 nights in Apr 2023