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Grand Hotel Cancún managed by Kempinski

Photo gallery for Grand Hotel Cancún managed by Kempinski

Exterior
On the beach, white sand, beach cabanas, beach umbrellas
On the beach, white sand, beach cabanas, beach umbrellas
On the beach, white sand, beach cabanas, beach umbrellas
2 outdoor pools, free cabanas, pool umbrellas

Overview of Grand Hotel Cancún managed by Kempinski

VIP Access

Grand Hotel Cancún managed by Kempinski

5.0 star property

9.0/10 Wonderful

Popular amenities

  • Pool
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
  • Breakfast available
Map
Retorno del Rey No. 36, Cancun, QROO, 77500

Explore the area

  • Popular LocationBallenas Beach3 min walk
  • Popular LocationLuxury Avenue Shopping Mall11 min walk
  • Popular LocationAquaworld17 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)18 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

About this area

Cancun

Grand Hotel Cancún managed by Kempinski is located in Zona Hotelera, a neighborhood in Cancun, and is on the Strip and on the beach. Luxury Avenue Shopping Mall and La Isla Shopping Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach and Tortuga Beach. Traveling with kids? Consider Costa Occidental de Isla Mujeres National Park and Ventura Park Cancun. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with ecotours and ziplining.
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Map

What's nearby

  • Ballenas Beach - 3 min walk
  • Marlin Beach - 8 min walk
  • Luxury Avenue Shopping Mall - 11 min walk
  • Aquaworld - 17 min walk
  • Tequila Museum - 3 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • Nebbiolo - 5 min walk
  • Naos - 19 min walk
  • Bana - 19 min walk
  • Mole - 19 min walk
  • Restaurante Benazuza - 3 min drive

About this property

Grand Hotel Cancún managed by Kempinski

5-star luxury resort located in Zona Hotelera
Consider a stay at Grand Hotel Cancún managed by Kempinski and take advantage of a roundtrip airport shuttle, a beach bar, and a poolside bar. With a white sand beach, beachfront dining, and beach cabanas, this resort is the perfect place to soak up some sun. Indulge in a manicure/pedicure, a body scrub, and a massage at the onsite spa. Be sure to enjoy a meal at any of the 6 onsite restaurants, which feature seafood and ocean views. Pilates classes and yoga classes are offered at the gym; Grand Hotel Cancún managed by Kempinski also has a terrace, an art gallery on site, and designer stores on site. In addition to a coffee shop/cafe and a garden, guests can connect to in-room WiFi (surcharge).
Other perks at this resort include:
  • 2 outdoor pools with free cabanas, sun loungers, and pool umbrellas
  • Buffet breakfast (surcharge), 3 outdoor tennis courts, and limo/town car service
  • Luggage storage, tour/ticket assistance, and multilingual staff
  • A computer station, a gift shop, and a porter/bellhop
  • Guest reviews give top marks for the dining options and location
Room features
All 363 rooms feature comforts such as 24-hour room service and premium bedding, as well as perks like laptop-friendly workspaces and air conditioning.
Extra amenities include:
  • Hypo-allergenic bedding, down comforters, and rollaway/extra beds (surcharge)
  • Bathrooms with rainfall showers and deep soaking tubs
  • 42-inch LCD TVs with cable channels
  • Balconies or patios, wardrobes/closets, and childcare services

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 18.00 per day), Wired Internet (surcharge)
  • Available in some public areas: WiFi (USD 18.00 per day)

Parking and transportation

  • Limited onsite parking
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11:30 AM: USD 40 for adults and USD 20 for children
  • 6 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges, 1 beach bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • The Club Grill
  • Fantino
  • Casitas
  • The Caribe Bar &Grill
  • El Cafe Mexicano

Things to do

  • 2 outdoor pools
  • 3 outdoor tennis courts
  • Aerobics classes
  • Art gallery
  • Designer stores
  • Fitness center
  • Full-service spa
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Tennis
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Rollaway/extra beds (surcharge)

Conveniences

  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Conference center (290626 square feet of space)
  • Meeting rooms - 8

Outdoors

  • Beach cabanas (surcharge)
  • Beach umbrellas
  • Beachfront location
  • Free pool cabanas
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices in meeting rooms
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Low-height electrical outlets in bathroom
  • Roll-in shower (select rooms)
  • Transfer shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Beach towels
  • Couples dining
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • 42-inch LCD TV
  • Cable channels
  • iPod dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Minibar

Outdoor space

  • Balcony or patio

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Turndown service

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Guest rating 4.5+
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Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 50.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.40 per accommodation, per night
  • Resort fee: USD 50 per accommodation, per night
The resort fee includes:
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: USD 40 for adults and USD 20 for children (approximately)
  • Fee for in-room wireless Internet: USD 18.00 per day (rates may vary)
  • Fee for in-room wired Internet: USD 18.00 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 18.00 per day (rates may vary)
  • Airport shuttle fee: USD 150.00 per vehicle (roundtrip)
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa

Property is also known as

The Ritz Carlton Cancun
Cancun Managed By Kempinski
Grand Hotel Cancun Managed by Kempinski
Grand Hotel Cancún managed by Kempinski Resort
Grand Hotel Cancún managed by Kempinski Cancun
Grand Hotel Cancún managed by Kempinski Resort Cancun

Frequently asked questions

Does Grand Hotel Cancún managed by Kempinski have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Grand Hotel Cancún managed by Kempinski?

As of Nov 26, 2022, prices found for a 1-night stay for 2 adults at Grand Hotel Cancún managed by Kempinski on Dec 13, 2022 start from CA $533.52, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Hotel Cancún managed by Kempinski pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Hotel Cancún managed by Kempinski?

Limited spots are available.

What time is check-in at Grand Hotel Cancún managed by Kempinski?

Check-in is from 3:00 PM - anytime.

What time is check-out at Grand Hotel Cancún managed by Kempinski?

Check-out is at noon.

Does Grand Hotel Cancún managed by Kempinski provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 150.00 per vehicle applies.

Where is Grand Hotel Cancún managed by Kempinski located?

Nestled on the beach, this Zona Hotelera resort is within 1 mi (2 km) of Luxury Avenue Shopping Mall and Aquaworld. La Isla Shopping Mall and Delfines Beach are also within 3 mi (5 km).

Grand Hotel Cancún managed by Kempinski Reviews

Grand Hotel Cancún managed by Kempinski Reviews

Overall score and ratings

9.0

Wonderful

Rating 10 - Excellent. 732 out of 1002 reviews" "
" "10 - Excellent 73%
Rating 8 - Good. 154 out of 1002 reviews" "
" "8 - Good 15%
Rating 6 - Okay. 55 out of 1002 reviews" "
" "6 - Okay 5%
Rating 4 - Poor. 27 out of 1002 reviews" "
" "4 - Poor 3%
Rating 2 - Terrible. 34 out of 1002 reviews" "
" "2 - Terrible 3%

9.6/10

Cleanliness

9.5/10

Staff & service

8.9/10

Amenities

8.9/10

Property conditions & facilities

8.9/10

Eco-friendliness

10/10 Excellent

Heung Wing
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
n/c
Stayed 4 nights in Nov 2022

10/10 Excellent

ottoman
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New name, but still the great hotel it’s always been! The heart and soul of this hotel is the staff (that’s not changed) who provides the most excellent service around! New management has given the building the tlc it needed with fresh paint and upgrades throughout the hotel. I was hesitant to return since it’s change but this last stay confirmed to me that The Grand Hotel is and will always stay as the BEST hotel in Cancun! I look forward to returning soon!

10/10 Excellent

ARTUR, Tampa
Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed at Kempinski for 3 nights in October 2022. Everything was above and beyond. Definitely will come back
Stayed 3 nights in Oct 2022

4/10 Poor

Gordon
Travelled with family, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
They were renovating the property. It’s not the Ritz Carlton anymore and the service and food show it.
Stayed 5 nights in Sep 2022

8/10 Good

Michelle
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gרקשא ==============
Stayed 7 nights in Aug 2022

10/10 Excellent

Kristen Giles and Derick
Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022

10/10 Excellent

Irina
Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff
Stayed 6 nights in Aug 2022

10/10 Excellent

yuki
Travelled with family and small children