Worst staff ever. Front desk doesn’t do any accommodations at all. I called them to ask for a cab, and they said they couldn’t do that for me. They told me I needed to walk to the lobby to ask for a cab from the bellmen. I have 3 little kids and our room was allllll the way across the property. Why couldn’t they help me? It took me 40 minutes just to drag all 3 of my kids to the front desk and back to ask for a cab for later.
Also, we had to call SEVEN times to get new towels and water bottles. We are a family of 5 and you can’t drink sink water. We had a lot of water to consume and they stock you with 3 bottles at a time.
Also- we unfolded the sofa bed and there were dorito crumbs and a BOOGER on the sheets. The maid didn’t even clean it upon arrival. So gross. So, once again, we called the front desk to ask for new, clean sheets, and they never brought them. We laid my daughters blanket down for her to sleep on so that she wouldn’t have to sleep on just the mattress.
Every time we called for room service (we only did 2x because it took 2.5 hours each time — not worth it), or called for towels, waters, soap, ANYTHING, we had to call at least 4 times before anything was brought to us.
What’sapp was not more helpful either.
So rude, so unhelpful. Worst staff I’ve ever encountered. In my life.
Stay at the Royal Solaris instead- they know how to treat their guests. This place is horrible!
