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Overview of Ocean Coral & Turquesa - All Inclusive

Photo gallery

Featured Image
On the beach, sun loungers, beach umbrellas, beach towels
4 outdoor pools, pool umbrellas, sun loungers
4 outdoor pools, pool umbrellas, sun loungers
4 outdoor pools, pool umbrellas, sun loungers
VIP Access

Ocean Coral & Turquesa - All Inclusive

4.5 out of 5

4.0/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

    Popular LocationCrococun Zoo5 min drive
    Popular LocationOjo de Agua Beach12 min drive
    Popular LocationPuerto Morelos Reef15 min drive
    AirportCancun, Quintana Roo (CUN-Cancun Intl.)23 min drive

Choose dates to view prices

About this area

Puerto Morelos

Located in Puerto Morelos, Ocean Coral & Turquesa - All Inclusive is in the entertainment district and on the beach. Puerto Morelos Reef and El Rey Polo Country Club are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Ventura Park Cancun and Crococun Zoo. Traveling with kids? Consider Costa Occidental de Isla Mujeres National Park and Xoximilco. Looking to get your feet wet? Scuba diving and parasailing adventures can be found near the property.
Popular Location

What's nearby

  • Crococun Zoo - 5 min drive
  • Ojo de Agua Beach - 12 min drive
  • Puerto Morelos Town Square - 14 min drive
  • San Jose Catholic Parish - 15 min drive
  • Puerto Morelos Reef - 15 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

  • Blue Moon — 1 min walk
  • Route 66 — 1 min walk
  • I Wanna Pizza — 9 min drive
  • John Gray's Kitchen — 9 min drive
  • Sabor de Mexico — 9 min drive

About this property

Ocean Coral & Turquesa - All Inclusive

Upscale property on the beach, with 4 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Ocean Coral & Turquesa - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. All 591 rooms offer free WiFi and free wired Internet, plus free minibar items and LCD TVs with satellite channels. Guests will also find furnished balconies, room service, and premium bedding.
Ocean Coral & Turquesa - All Inclusive offers 591 accommodations, which are accessible via exterior corridors and feature free minibar items and laptop-compatible safes. Rooms open to furnished balconies. Beds feature premium bedding. 32-inch LCD televisions come with satellite channels and pay movies.

Bathrooms include shower/tub combinations and hair dryers. This Puerto Morelos property provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and in-room massages can be requested.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a spa tub, a sauna, and a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Despacio Spa has 6 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and thalassotherapy.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness

Kids' club

Supervised activities for children between 4 and 12 years old

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Green / Sustainable Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of European Holiday Home Association (EHHA - Europe)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Shopping center shuttle (surcharge)

Food and drink

  • Buffet and à la carte meals, snacks, and beverages included
  • 9 restaurants and 1 coffee shop/café
  • 5 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Room service available

Things to do

  • 24-hour fitness center
  • 4 outdoor pools
  • 2 outdoor tennis courts
  • Aerobics classes
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Kayaking
  • Pilates classes
  • Sauna
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Tennis
  • Volleyball

Family friendly

  • 4 outdoor pools
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Free children's club
  • Free cribs/infant beds
  • In-room child care (surcharge)
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Italian
  • Spanish

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Sauna
  • Steam room
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cribs/infant beds
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Shower/tub combination

Entertainment

  • 32-inch LCD TV
  • Pay movies
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony

More

  • Access via exterior corridors
  • Desk
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in from 3 PM - 5:30 AM
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 800
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Children 2 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out fee: MXN 800 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility or spa tub

Property is also known as

Ocean Coral
Ocean Coral All Inclusive
Ocean Coral All Inclusive Puerto Morelos
Ocean Coral Puerto Morelos
Ocean Coral & Turquesa Hotel Puerto Morelos
Ocean Coral & Turquesa Riviera Maya, Mexico - Puerto Morelos
Ocean Coral Turquesa All Inclusive Puerto Morelos
Ocean Coral & Turquesa - All Inclusive Puerto Morelos
Ocean Coral Turquesa Puerto Morelos
Ocean Coral Turquesa
Ocean Coral And Turquesa
Ocean Coral & Turquesa - All Inclusive All-inclusive property

Frequently asked questions

4.0
Very good
Rating 5 - Excellent. 491 out of 1209 reviews
5 - Excellent 41%
Rating 4 - Good. 402 out of 1209 reviews
4 - Good 33%
Rating 3 - Okay. 184 out of 1209 reviews
3 - Okay 15%
Rating 2 - Poor. 74 out of 1209 reviews
2 - Poor 6%
Rating 1 - Terrible. 58 out of 1209 reviews
1 - Terrible 5%

4.3/5

Cleanliness

4.2/5

Staff & service

4.0/5

Amenities

4.1/5

Property conditions & facilities

1/5 Terrible

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The bartenders/serving staff were the only nice and accommodating people at this resort. Member services and the check in desk was horrible. When we checked in to our room it was extremely hot and smelled like mildew. We immediately called the front desk to let them know and they then sent two dehumidifiers to our room. Unfortunately this didn’t work — even after giving it twenty four hours. On day two I woke up to mildew growing on my pillow and our room still being unbearably hot (our room never went below 80 degrees fahrenheit). We called multiple times as well as went to the front desk to request some sort of relief to which we never received. This was extremely important because one of our friends has really bad asthma and breathing issues so we needed it fixed right away. On our fifth visit to the desk we were sent to member services where we were given another room. The hotel refused to make our stay right. They figured switching the pillow case and providing a new room was sufficient. I was then told I needed to sign a non-disclosure agreement by Erik and Ramon (they were extremely rude and defensive) if I wanted to receive compensation for the terrible experience to which I had declined. This agreement was brought out of no where — they accused me of taking pictures of the above mentioned situations because I was going to sue the property. I never once mentioned one that to anyone on the property — the only reason I took pictures was to show the front desk.
Stayed 4 nights in May 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time staying here and we really enjoyed it. We didn't have any trouble finding places to eat or chairs by the pool. I plan to continue coming back.
Stayed 8 nights in Apr 2021

3/5 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
The food was the horrible. The drinks tasted watered down.
Stayed 5 nights in Apr 2021

2/5 Poor

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Looks great. Workers were unhappy. Some were great, others never smile. Restaurants were so bad. Only decent was mexican food, go figure... no choices in what to eat cuz for breakfast n lunch was always one n only same open place. Ac didnt work, n the supposingly stocked frig, had 2 warm beer n 2 water, n 4 soda which were warm cuz the frig didnt work. We asked for shampoos n cold beers n ac to be fixed ....never happened. My experience for $400 dollars(us) per nite....awful. i really did NOT enjoy my stay
Stayed 2 nights in Apr 2021

1/5 Terrible

Stayed 6 nights in Mar 2021