1/5 Terrible
Verified traveller
Travelled with group
11 May 2021
Disliked: Cleanliness, staff & service, property conditions & facilities
The bartenders/serving staff were the only nice and accommodating people at this resort. Member services and the check in desk was horrible. When we checked in to our room it was extremely hot and smelled like mildew. We immediately called the front desk to let them know and they then sent two dehumidifiers to our room. Unfortunately this didn’t work — even after giving it twenty four hours. On day two I woke up to mildew growing on my pillow and our room still being unbearably hot (our room never went below 80 degrees fahrenheit). We called multiple times as well as went to the front desk to request some sort of relief to which we never received. This was extremely important because one of our friends has really bad asthma and breathing issues so we needed it fixed right away. On our fifth visit to the desk we were sent to member services where we were given another room. The hotel refused to make our stay right. They figured switching the pillow case and providing a new room was sufficient. I was then told I needed to sign a non-disclosure agreement by Erik and Ramon (they were extremely rude and defensive) if I wanted to receive compensation for the terrible experience to which I had declined. This agreement was brought out of no where — they accused me of taking pictures of the above mentioned situations because I was going to sue the property. I never once mentioned one that to anyone on the property — the only reason I took pictures was to show the front desk.
Stayed 4 nights in May 2021