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Sensira Resort & Spa Riviera Maya – All Inclusive

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Front of property
Private beach, white sand
Private beach, white sand
3 outdoor pools, free cabanas, sun loungers
3 outdoor pools, free cabanas, sun loungers

Overview of Sensira Resort & Spa Riviera Maya – All Inclusive

Sensira Resort & Spa Riviera Maya – All Inclusive

4.5 star property

4.4/5 Excellent

Popular amenities

  • On private beach
  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
Map
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580

Explore the area

  • Popular LocationPetempich Bay1 min walk
  • Popular LocationArrecife de Puerto Morelos National Park1 min walk
  • Popular LocationPuerto Morelos Beach8 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)22 min drive

Room options

About this area

Puerto Morelos

Located in Puerto Morelos, Sensira Resort & Spa Riviera Maya – All Inclusive is on a private beach. Puerto Morelos Reef and Cancun Country Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Arrecife de Puerto Morelos National Park and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Traveling with kids? Consider Xoximilco, or check out an event or a game at El Rey Polo Country Club.

What's nearby

  • Petempich Bay - 1 min walk
  • Arrecife de Puerto Morelos National Park - 1 min walk
  • Puerto Morelos Beach - 8 min walk
  • Puerto Morelos Reef - 19 min drive
  • Ojo de Agua Beach - 20 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • Fonda Americana Grill - 10 min drive
  • Tanino’s - 12 min drive
  • Blue Morelos - 12 min drive
  • John Gray's Kitchen - 12 min drive
  • La Pizza Nostra - 13 min drive

About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

4.5-star luxury hotel
You can look forward to a swim-up bar, a poolside bar, and a grocery/convenience store at Sensira Resort & Spa Riviera Maya – All Inclusive. With a private beach, this hotel is the perfect place to soak up some sun. Indulge in a deep-tissue massage, a manicure/pedicure, and a facial at Inspiration Spa, the onsite spa. The onsite buffet restaurant, La Pergola, features international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as an art gallery on site and shopping on site.
You'll also enjoy perks such as:
  • 3 outdoor pools and a children's pool, with a waterslide, free cabanas, and sun loungers
  • Free self parking
  • A reception hall, massage treatment rooms, and luggage storage
  • ATM/banking services, a billiards/pool table, and a banquet hall
Room features
All 359 rooms boast comforts such as premium bedding and pillow menus, as well as perks like laptop-compatible safes and air conditioning.
Other conveniences in all rooms include:
  • Egyptian cotton sheets and pillowtop mattresses
  • Bathrooms with rainfall showers and designer toiletries
  • 43-inch flat-screen TVs with cable channels
  • Wardrobes/closets, balconies, and daily housekeeping

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • Coffee/tea in common area(s)

Restaurants on site

  • La Pergola
  • Galerie Des Sens
  • La Finca de Ana
  • Rodeo Grill
  • La Tentazione

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Art gallery
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Full-service spa
  • Playground
  • Shopping
  • Spa tub

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free babysitting
  • Free children's club
  • Free supervised childcare
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Gift shop/newsstand
  • Grocery/convenience store
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (6771 square feet of space)
  • Meeting rooms - 3

Outdoors

  • Free pool cabanas
  • Pool sun loungers
  • Private beachfront location

Spa

  • 9 treatment rooms
  • Aromatherapy
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Stair-free path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 43-inch flat-screen TV
  • Cable channels
  • iPod dock

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony

More

  • Electrical adapters/chargers
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Sensira Resort Spa
Sensira Resort Spa Riviera Maya – All Inclusive
Sensira Resort & Spa Riviera Maya – All Inclusive Hotel
Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Frequently asked questions

Does Sensira Resort & Spa Riviera Maya – All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

How much does it cost to stay at Sensira Resort & Spa Riviera Maya – All Inclusive?

As of Dec 7, 2022, prices found for a 1-night stay for 2 adults at Sensira Resort & Spa Riviera Maya – All Inclusive on Jan 7, 2023 start from CA $533.28, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sensira Resort & Spa Riviera Maya – All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Sensira Resort & Spa Riviera Maya – All Inclusive?

Self parking is free at this property.

What time is check-in at Sensira Resort & Spa Riviera Maya – All Inclusive?

Check-in is from 3:00 PM - anytime.

What time is check-out at Sensira Resort & Spa Riviera Maya – All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Sensira Resort & Spa Riviera Maya – All Inclusive?

Yes, the property is all-inclusive.

Where is Sensira Resort & Spa Riviera Maya – All Inclusive located?

Nestled on the beach, this Puerto Morelos hotel is within a 5-minute walk of Petempich Bay and Arrecife de Puerto Morelos National Park. Puerto Morelos Beach is 0.4 mi (0.6 km) away.

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 233 out of 364 reviews" "
" "5 - Excellent 64%
Rating 4 - Good. 74 out of 364 reviews" "
" "4 - Good 20%
Rating 3 - Okay. 27 out of 364 reviews" "
" "3 - Okay 7%
Rating 2 - Poor. 16 out of 364 reviews" "
" "2 - Poor 4%
Rating 1 - Terrible. 14 out of 364 reviews" "
" "1 - Terrible 4%

4.6/5

Cleanliness

4.5/5

Staff & service

4.4/5

Amenities

4.5/5

Property conditions & facilities

4.5/5

Eco-friendliness

2/5 Poor

Gima
Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The resort was beautiful and the staff was friendly until my wife had a severe reaction to some local fruit/candy that was given to her by the housekeeping staff. She broke out into hives and had a hard time breathing. When we rushed to the front desk for assistance, she was told to drink some milk to help which obviously didn’t work. We asked for some Benadryl or a first aid kit and I was shocked there was none on hand. This is a family resort and I expected some sought of emergency response or preparedness plan incase one of the kidos or someone else has such an mergency. Instead we were told the doctor had gone for the day and it we had to pay to have him drive back to the resort (which was fine). It took the doctor over 2 hours to get to the resort. We asked about getting us a car to the emergency room and we were told we’ll have to call a taxi. Thankfully, we spoke to another guest who happened to have some Benadryl on hand. The doctor finally got there and insisted on charging us &175 for his drive back to the resort. If you are reading this review, the facility is nice and fun for the kids, but you should think twice before taking your kids or family there. If you happen to run into an emergency, there’s nothing the hotel is willing to do to help.

4/5 Good

Olena
Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, our experience at Sensira was good. Some of the positives: - resort is new and very clean - spacious, nicely designed rooms - plenty of activities for kids and adults - separate swimming pools for kids and adults -kids club and free supervised childcare -a wide selection of great tasting food in the buffet -friendly staff Negatives: -our 3-year old child got shocked by electricity after stepping on the outside stairs step light (the one going from the restaurants' level to the main level) -the music played outside all day long was too loud -narrow beach, murky water, unpleasant seaweed smell If the seaweed issue wouldn't be in the picture, we would definitely go back to Sensira. It's a great place, especially for families with kids!

2/5 Poor

Felix
Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I was very dissapointed with the resort. Food at the buffet was cold all the time, service could be better staff seem to be upset all the time. Housekeepper was great. From all 3 reataurants the Steakhouse was the best, wish the service at the resort could have been as great as it was there.

5/5 Excellent

Roshel
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was amazing, the staff was very friendly and helpful, if you're looking for a chill place to relax and wine down this is the spot. It is however a smaller hotel but nonetheless, the experience was great and the rooms were to die for, the views were amazing.

3/5 Okay

Yana
Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loud music all day long and evenings, not for those who want to relax. Ocean is too dirty , impossible to be in the water (( Great food though and amenities for kids!

5/5 Excellent

Annette
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love it and I Recommend it .

2/5 Poor

Marcin, Chicago
Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Limited food options , pool areas had no room from early hours of the day until the very end , restaurant reservations were impossible to schedule - overall not a relaxing stay

3/5 Okay

Natalie
Travelled with family
Disliked: Cleanliness, staff & service