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Conrad Tulum Riviera Maya

Photo gallery for Conrad Tulum Riviera Maya

Private beach, white sand, beach cabanas, beach umbrellas
5 outdoor pools, cabanas (surcharge), sun loungers
5 outdoor pools, cabanas (surcharge), sun loungers
5 outdoor pools, cabanas (surcharge), sun loungers

Overview of Conrad Tulum Riviera Maya

Conrad Tulum Riviera Maya

5.0 star property

9.4/10 Exceptional

Popular amenities

  • On private beach
  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
Carretera Cancun Tulum 307, Tulkal Chemuyil, Tulum, QROO, 77774

Explore the area

  • Popular LocationXcacel Beach9 min walk
  • Popular LocationRiviera Maya Golf Club5 min drive
  • Popular LocationAktun Chen5 min drive
  • AirportTulum, Quintana Roo (TUY)17 min drive

Room options

About this area


Located in Tulum, Conrad Tulum Riviera Maya is in a rural area and on a private beach. Riviera Maya Golf Club and Akumal Ecological Center are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Akumal Beach and Tulum National Park. Traveling with kids? Consider El Toh Ecopark, or check out an event or a game at Cenote Azul. Take an opportunity to explore the area for outdoor excitement like ecotours.

What's nearby

  • Xcacel Beach - 9 min walk
  • Riviera Maya Golf Club - 5 min drive
  • Aktun Chen - 5 min drive
  • Xcacel-Xcacelito Sanctuary - 6 min drive
  • Xcacelito Beach - 6 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 82 min drive


  • Mikado - 4 min drive
  • Portofino - 5 min drive
  • Beached Bikini Bar and Grill - 5 min drive
  • La Palapa - 5 min drive
  • Cosme's Taqueria - 5 min drive

About this property

Conrad Tulum Riviera Maya

5-star luxury hotel by the ocean
Consider a stay at Conrad Tulum Riviera Maya and take advantage of 3 beach bars, 2 poolside bars, and a terrace. This hotel is a great place to bask in the sun with a private beach, beach cabanas, and beach umbrellas. Indulge in a deep-tissue massage, a facial, and a body wrap at the onsite spa. Be sure to enjoy a meal at any of the 7 onsite restaurants, which feature local and international cuisine and ocean views. Free WiFi in public areas is available to all guests, along with shopping on site and 2 coffee shops/cafes.
Additional perks include:
  • 5 outdoor pools with cabanas and sun loungers
  • Free valet parking
  • Full breakfast (surcharge), outdoor furniture, and a gift shop
  • A computer station, concierge services, and a porter/bellhop
Room features
All 449 rooms feature comforts such as private plunge pools and premium bedding, as well as thoughtful touches like laptop-compatible safes and air conditioning.
Extra conveniences in all rooms include:
  • Bathrooms with designer toiletries and hair dryers
  • 65-inch flat-screen TVs with premium channels
  • Furnished balconies or patios, wardrobes/closets, and daily housekeeping

Awards and affiliations

Conrad Tulum Riviera Maya is listed in the 2022 Condé Nast Traveler Hot List.


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-in and check-out
Guest accommodations are accessible via mobile device

Safety measures

Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities


  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–11:00 AM: USD 15-35 for adults and USD 10-25 for children
  • 7 restaurants and 2 coffee shops
  • 3 beach bars, 2 poolside bars and 3 bars/lounges

Restaurants on site

  • Maratea Mediterranean
  • Restaurant 'de Autor' Che
  • Teppanyaki
  • Deli Café

Things to do

  • 24-hour fitness center
  • 5 outdoor pools
  • Full-service spa
  • Shopping

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Free children's club
  • Supervised childcare (surcharge)


  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Computer station


  • Beach cabanas (surcharge)
  • Beach umbrellas
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Private beachfront location
  • Terrace


  • 13 treatment rooms
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Massage - deep-tissue
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Lever door handles
  • Phone accessibility kit
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator


  • Beach towels
  • Smoke-free property

Room amenities


  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow-top mattress
  • Premium bedding


  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels


  • 65-inch flat-screen TV
  • MP3 dock
  • Pay movies
  • Premium channels
  • Satellite channels

Food and drink

  • Espresso maker
  • Free bottled water

Outdoor space

  • Furnished balcony or patio


  • Access via exterior corridors
  • Connecting rooms available
  • Free local calls
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Private plunge pool
  • Restaurant dining guide

Similar properties

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Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age - 18


Check-out before 3:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Breakfast fee: between USD 15 and USD 35 for adults, USD 10 and USD 25 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Frequently asked questions

Does Conrad Tulum Riviera Maya have a pool?

Yes, this property has 5 outdoor pools.

How much does it cost to stay at Conrad Tulum Riviera Maya?

As of Dec 7, 2022, prices found for a 1-night stay for 2 adults at Conrad Tulum Riviera Maya on Dec 9, 2022 start from CA $491.47, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Conrad Tulum Riviera Maya pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Conrad Tulum Riviera Maya?

Valet parking is free at this property.

What time is check-in at Conrad Tulum Riviera Maya?

Check-in begins at 3:00 PM.

What time is check-out at Conrad Tulum Riviera Maya?

Check-out is at 3:00 PM.

Where is Conrad Tulum Riviera Maya located?

Nestled on the beach, this Tulum hotel is 0.5 mi (0.7 km) from Xcacel Beach and 2.5 mi (4 km) from Akumal Beach. Riviera Maya Golf Club and Aktun Chen are also within 1 mi (2 km).

Can I cancel my reservation for free at Conrad Tulum Riviera Maya and receive a full refund?

Yes, Conrad Tulum Riviera Maya offers free cancellation on select room rates, because flexibility matters! Please refer to Conrad Tulum Riviera Maya cancellation policy on our site for more details about any exclusions or requirements.