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Kimpton Aluna Tulum, an IHG Hotel

4.5 star property
Luxury spa hotel, a quick walk to Tulum National Park

Choose dates to view prices

your current months are July, 2024 and August, 2024.
July 2024
August 2024

Photo gallery for Kimpton Aluna Tulum, an IHG Hotel

Exterior
Exterior
2 outdoor pools, free cabanas, pool umbrellas
Room, 1 King Bed, Balcony (Essential)
Daily buffet breakfast (MXN 340 per person)

Reviews

9.0

Wonderful

Popular amenities

  • Pool
  • Breakfast available
  • Bar
    BarBar
  • Pet-friendly
    Pet-friendlyPet-friendly
  • Room service
    Room serviceRoom service
  • Spa
    SpaSpa

Check-in time

3:00 PM

Check-out time

12:00 PM

Explore the area

Map
Poligono 04 Fraccion 05 Lote 04 S/N, Tulum, QROO, 77780
  • Popular LocationTulum National Park5 min walk
  • Popular LocationTulum Mayan Ruins10 min drive
  • Popular LocationPlaya Paraiso12 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)99 min drive

Most relevant reviews

ExperimentalCarousel

10/10 Excellent

Lovely hotel, great breakfast and wonderful staff.
Jackie
Mar. 21, 2024
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About the area

Tulum

Kimpton Aluna Tulum, an IHG Hotel is located in Zama, a neighborhood in Tulum, and is near theme parks and near the beach. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum National Park and Playa Paraiso. Don't miss out on a visit to Xel-Há Park. Take time off to check out the health/beauty spa in the area, or get some fresh air with adventures like ziplining, ecotours, and hiking/biking trails nearby.
Visit our Tulum travel guideOpens in a new window

What's nearby

  • Tulum National Park - 5 min walk
  • Las Palmas Public Beach - 7 min drive
  • Tulum Mayan Ruins - 10 min drive
  • Tulum Beach - 12 min drive
  • Playa Paraiso - 12 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 99 min drive

Restaurants

  • ‪Carl's Jr. - ‬6 min walk
  • ‪Pescaderia Estrada - ‬19 min walk
  • ‪Maya-Xel Tulum by Jaguar Negro - ‬12 min walk
  • ‪Los Morros Tulum - ‬16 min walk
  • ‪El Capitán - ‬13 min walk

About this property

Kimpton Aluna Tulum, an IHG Hotel

Luxury hotel near Tulum National Park
Located close to Playa Paraiso and Tulum Mayan Ruins, Kimpton Aluna Tulum, an IHG Hotel provides a poolside bar, a terrace, and a garden. Treat yourself to a massage, a facial, or a body treatment at Qi Ja´Spa, the onsite spa. Free in-room WiFi is available to all guests, along with laundry facilities and a 24-hour gym.
You'll also enjoy perks such as:
  • 2 outdoor pools with free cabanas, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), free bicycle rentals, and babysitting (surcharge)
  • Coworking spaces, luggage storage, and a 24-hour front desk
  • Guest reviews speak highly of the helpful staff
Room features
All 78 rooms boast comforts such as premium bedding and air conditioning, as well as thoughtful touches like free WiFi and safes.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding and down comforters
  • Bathrooms with tubs or showers and free toiletries
  • 40-inch Smart TVs with Netflix and streaming services
  • Balconies or patios, wardrobes/closets, and childcare services

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered valet parking on site

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:30 AM for a fee: MXN 340 for adults and MXN 170 for children
  • A poolside bar

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle storage
  • Free bicycle rentals
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • In-room babysitting (surcharge)
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Coworking space
  • Meeting room

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body treatments
  • Couples treatment rooms
  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Pool access ramp on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • 3 floors
  • Built in 2018
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch Smart TV
  • iPod dock
  • Netflix
  • Streaming services

Food and drink

  • Limited room service

Outdoor space

  • Balcony/patio

More

  • Air conditioning
  • Ceiling fan
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: MXN 360 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room safe
  • Partner property beach club access

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 340 for adults and MXN 170 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Kimpton Tulum
Kimpton Aluna Tulum
Kimpton Aluna Tulum, An Ihg
Kimpton Aluna Tulum, an IHG Hotel Hotel
Kimpton Aluna Tulum, an IHG Hotel Tulum
Kimpton Aluna Tulum, an IHG Hotel Hotel Tulum

Frequently asked questions

Does Kimpton Aluna Tulum, an IHG Hotel have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Kimpton Aluna Tulum, an IHG Hotel?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at Kimpton Aluna Tulum, an IHG Hotel on Aug 11, 2024 start from CA $185.78, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Kimpton Aluna Tulum, an IHG Hotel pet-friendly?

Yes, pets are allowed at this property.

How much is parking at Kimpton Aluna Tulum, an IHG Hotel?

Self parking and valet parking are free at this property.

What time is check-in at Kimpton Aluna Tulum, an IHG Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Kimpton Aluna Tulum, an IHG Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Kimpton Aluna Tulum, an IHG Hotel located?

Located in Zama, this luxury hotel is 0.2 mi (0.4 km) from Tulum National Park and within 3 mi (5 km) of Tulum Mayan Ruins and Playa Paraiso. Gran Cenote and Sian Ka'an Biosphere Reserve are also within 6 mi (10 km).

Kimpton Aluna Tulum, an IHG Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 107 out of 154 reviews" "
Rating 8 - Good. 27 out of 154 reviews" "
Rating 6 - Okay. 12 out of 154 reviews" "
Rating 4 - Poor. 3 out of 154 reviews" "
Rating 2 - Terrible. 5 out of 154 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff beautiful place
Stayed 4 nights in Jul 2024

10/10 Excellent

Luis

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Kimpton Aluna was a great place to stay near the beaches and DT Tulum. Rooms are spotless and friendly for the price. The food here was delicious. They also have a social hour every day with free drinks and food. Helpful staff that will help you reserve excursions or restaurants. I would definitely recommend this place. FYI, the area around it is under construction, so it might feel a bit undone. I'm sure in a few years this area will transform.
Stayed 6 nights in Jun 2024

10/10 Excellent

Mechelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Najla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Loved my stay.
Stayed 4 nights in May 2024

10/10 Excellent

Todd

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing retreat
Stayed 2 nights in Mar 2024

8/10 Good

T

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel property is gorgeous, with 2 open-air buildings, lush greenery and a beautiful ground floor pool with a swim up bar. The staff is extra helpful and I appreciated the welcoming ceremony upon arrival. However, the area isn’t the safest (compared to the previous hotel I stayed at about 10-15 mins away) because my kids and I were advised to “be back before dark” when we walked to nearby Carls Jr. for dinner one evening. Also my iPad was pickpocketed from my bag while waiting for the tour van to arrive at a nearby supermarket. There were other things within the hotel itself that were less than satisfactory — there were two cockroaches (I think they were cockroaches in my room), one in the shower and one on the floor (only got a pic of the one on the floor). Also there were a lot of leaves in the pool as if it wasn’t cleaned often. Other than that, everyone at the hotel is extremely nice. The food is amazing! (But expensive) Beware of the “resort fees”—something I didn’t see or wasn’t clearly mentioned when booking on Expedia.
Stayed 3 nights in Apr 2024

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was really nice and quiet. The rooms are a nice size and bed was comfortable. Love the shower. Had a king bed with balcony which was nice. Tulum is still doing a lot of construction and the area is within a walking distance to food, store and restaurant about a 10-15 minute or you can ride the bike.
Stayed 2 nights in Apr 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Kimpron Aluna was just perfect for our little family. Modern, clean, cute, super friendly staff especially the General Manager Jorge and centrally located for getting to the town center, beaches and local sightseeing. If you don’t need the beach and are travelling with kids this is highly recommended!
Stayed 4 nights in Apr 2024

8/10 Good

Jason, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Hillary

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Mar 2024

8/10 Good

Tatyana

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice pretty average hotel
It’s a nice, pretty average hotel. No complains overall. No major excitement. It was a bit slow when we stayed there.
Stayed 2 nights in Mar 2024

2/10 Terrible

Dorothy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Ridiculous food prices, and the food is not good
The food prices were ridiculous. I ordered just a plain small hamburger patty for my dog and they charged me $24. That was American dollars and not Mexican pesos. And that didn’t include the tip.
Stayed 2 nights in Mar 2024

10/10 Excellent

Narendra Kumar Sanath, Northville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic and relaxing experience! Staff are super attentive and friendly.
Stayed 5 nights in Mar 2024

6/10 Okay

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be careful of "resort fees"!!
Great place, but has enormous "resort fees" that didn't appear in what I thought I would be paying. Price went from $150/night to $250/night by the time those were added in. Be careful!
Stayed 3 nights in Mar 2024

10/10 Excellent

Federico

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice small hotel
Great hotel. Very recomendable.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kerry-lee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was absolutely amazing! Edward went above and beyond I have never felt so safe and at home while staying at a hotel! The food was amazing as we did breakfast included, also the place was clean and while it was not located on the hotel zone it was like 10mins away via taxi… they also helped with transportation and excursions booking! I had an amazing birthday because of my stay here!
Stayed 4 nights in Mar 2024

2/10 Terrible

Irvin

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were up charged on everything.
Stayed 6 nights in Mar 2024

8/10 Good

Marjorie, Fredericksburg

Stayed 2 nights in Mar 2024

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, great breakfast and wonderful staff.
Stayed 1 night in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, friendly staff and most importantly, I was able to relax.
Stayed 2 nights in Mar 2024

8/10 Good

Bikram

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good but No coffee machine or hot water kettle in the room makes it inconvenient to get a basic cup of tea as you have to walk across to the coffee shop.
Stayed 5 nights in Mar 2024

10/10 Excellent

Jenniffer

Liked: Cleanliness, staff & service, property conditions & facilities
This place is amazing and so relaxing. I love the costumer service provided.
Stayed 1 night in Mar 2024

8/10 Good

Corinne, Toronto

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the smaller boutique vibe to the Kimpton. They made us feel most welcome, especially my pup who had his own dog bed and custom made doggy treats delivered in-room. The buffet breakfast was a bit lacking and the property could add lounge chairs around the pool. Do not use the ATM machine onsite as the charges are beyond egregious. The service was wonderful and overall highly recommend staying here.
Stayed 1 night in Feb 2024

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love everything at the Kimpton Aluna. Such a beautiful and relaxing stay. Love the free bicycles to explore the area. Very walkable location. Nicest staff ever!!!!! Josue really made our day every morning at breakfast!!!!!
Stayed 4 nights in Feb 2024

10/10 Excellent

Ahmed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place. Very nice interior design, high quality furniture and decoration. One of the best in Tulum.
Stayed 1 night in Feb 2024

General hotel information

Reasons to Book
Outdoor Pool
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
4.5