Kimpton Aluna Tulum, an IHG Hotel

Photo gallery for Kimpton Aluna Tulum, an IHG Hotel

Exterior
Arcade
Suite, 1 Bedroom, Balcony (with Roof Top) | Premium bedding, down comforters, in-room safe, blackout drapes
Restaurant
Free toiletries, bathrobes

Overview of Kimpton Aluna Tulum, an IHG Hotel

Room options

About this area

Tulum

Located in Tulum, Kimpton Aluna Tulum, an IHG Hotel is near theme parks and near the beach. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum National Park and Playa Paraiso. Don't miss out on a visit to Xel-Há Park. Take time off to check out the health/beauty spa in the area, or get some fresh air with adventures like ziplining, ecotours, and hiking/biking trails nearby.
Visit our Tulum travel guideOpens in a new window
Map

What's nearby

  • Tulum National Park - 5 min walk
  • Dos Aguas Park - 4 min drive
  • Hospital de Tulum - 5 min drive
  • Las Palmas Public Beach - 7 min drive
  • Playa Paraiso - 14 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 108 min drive

Restaurants

  • El Capitán - 13 min walk
  • Coati Café Tulum - 18 min walk
  • Funky Burrito - 13 min walk
  • Liefs - 9 min walk
  • Café Antoinette - 7 min walk

About this property

Kimpton Aluna Tulum, an IHG Hotel

4.5-star luxury hotel by the sea
Located close to Playa Paraiso and Tulum National Park, Kimpton Aluna Tulum, an IHG Hotel provides a poolside bar, a terrace, and a garden. Treat yourself to a massage, a facial, or a body treatment at Qi Ja´Spa, the onsite spa. Enjoy the 24-hour gym, as well as activities like beach volleyball and beach yoga. Free in-room WiFi is available to all guests, along with laundry facilities and a 24-hour business center.
You'll also enjoy perks such as:
  • 2 outdoor pools with free cabanas, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), free bicycle rentals, and ATM/banking services
  • Luggage storage, a 24-hour front desk, and secured bicycle storage
Room features
All 78 rooms boast comforts such as premium bedding and air conditioning, as well as thoughtful touches like free WiFi and safes.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding and down comforters
  • Bathrooms with tubs or showers and free toiletries
  • 40-inch Smart TVs with Netflix and streaming services
  • Balconies or patios, wardrobes/closets, and childcare services

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global), Bureau Veritas (3rd party expert - Global), and Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Beach shuttle (surcharge)
  • Free uncovered self parking on site
  • Free uncovered valet parking on site

Food and drink

  • Daily buffet breakfast available 7:30 AM–11:30 AM for a fee: MXN 340 for adults and MXN 170 for children
  • A poolside bar

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Beach volleyball
  • Beach yoga
  • Bicycle storage
  • Free bicycle rentals
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • In-room babysitting (surcharge)
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Daily housekeeping
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Coworking space
  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body treatments
  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom available in select rooms
  • Elevator
  • In-room accessibility available in select rooms
  • Pool access ramp on site
  • Roll-in shower available in select rooms
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Private bathroom

Entertainment

  • 40-inch Smart TV
  • iPod dock
  • Netflix
  • Streaming services

Food and drink

  • Limited room service

Outdoor space

  • Balcony/patio

More

  • Air conditioning
  • Ceiling fan
  • Safe

Similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: MXN 360 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room safe
  • Partner property beach club access

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 340 for adults and MXN 170 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Kimpton Tulum
Kimpton Aluna Tulum
Kimpton Aluna Tulum, An Ihg
Kimpton Aluna Tulum, an IHG Hotel Hotel
Kimpton Aluna Tulum, an IHG Hotel Tulum
Kimpton Aluna Tulum, an IHG Hotel Hotel Tulum

Frequently asked questions

Does Kimpton Aluna Tulum, an IHG Hotel have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Kimpton Aluna Tulum, an IHG Hotel?

As of Jun 2, 2023, prices found for a 1-night stay for 2 adults at Kimpton Aluna Tulum, an IHG Hotel on Jun 4, 2023 start from CA $295.81, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Kimpton Aluna Tulum, an IHG Hotel pet-friendly?

Yes, pets are allowed at this property.

How much is parking at Kimpton Aluna Tulum, an IHG Hotel?

Self parking and valet parking are free at this property.

What time is check-in at Kimpton Aluna Tulum, an IHG Hotel?

Check-in is from 3:00 PM - anytime.

What time is check-out at Kimpton Aluna Tulum, an IHG Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Kimpton Aluna Tulum, an IHG Hotel located?

Situated by the sea, this luxury hotel is 0.2 mi (0.4 km) from Tulum National Park and within 3 mi (5 km) of Tulum Mayan Ruins and Playa Paraiso. Gran Cenote and Sian Ka'an Biosphere Reserve are also within 6 mi (10 km).

Kimpton Aluna Tulum, an IHG Hotel Reviews

Kimpton Aluna Tulum, an IHG Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 74 out of 102 reviews" "
" "10 - Excellent 73%
Rating 8 - Good. 14 out of 102 reviews" "
" "8 - Good 14%
Rating 6 - Okay. 9 out of 102 reviews" "
" "6 - Okay 9%
Rating 4 - Poor. 2 out of 102 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 3 out of 102 reviews" "
" "2 - Terrible 3%

9.5/10

Cleanliness

9.2/10

Staff & service

9.1/10

Amenities

9.3/10

Property conditions & facilities

9.5/10

Eco-friendliness

Reviews

4/10 Poor

Anna Carolina

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Hotel is located next to multiple construction sides, the area is basically under construction. Very far away from the beach, restaurant in the hotel as well as outside were super expensive. I hurt my finger by getting it between the unsafe terrace door - front desk did claim to not have bandaids (no first aid kits??) and sent me to convenience store. Felt pretty unsafe afterwards as they do not seem to be able to accommodate even the smallest emergencies. Absolutely not worth 260$ (!!!) per night.

2/10 Terrible

Michelle

Travelled with family
FLL airport was closed due to weather, I called this property to notify I couldn’t arrive for my girls trip. They wouldn’t accommodate with a credit and or refund, terrible customer service. How can one stay if the airport is closed, how can I arrive. Very disappointed 😢 that they couldn’t accommodate due to a rare issue of the whole airport being closed.
Stayed 3 nights in Apr 2023

10/10 Excellent

Ricardo, Ontario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience with my family on this trip was incredible, all the staff, local employees and all the amenities were very comfortable. The hotel is very close to the main attractions, the free bicycle service allows you to get to know the surroundings, beach, center and restaurants.
Stayed 5 nights in Apr 2023

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, enjoyed both pools, lovely staff. Didn’t eat there as there were very few vegan options.
Stayed 2 nights in Apr 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, great breakfast, gorgeous pool area. The bikes were really helpful, Lois was so kind and helpful. Great location
Stayed 11 nights in Mar 2023

10/10 Excellent

Taheerah L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I read the reviews of another traveler and based on their comments I decided to stay at the Kimpton. This place is a 5 Star. They do everything over and beyond well. Most Importantly the cleanliness of the hotel
Stayed 6 nights in Mar 2023

10/10 Excellent

Noah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fabulous hotel with great staff!
I cannot say enough great things about this hotel. The staff is incredible (especially the welcoming and delightful Luis and Fernanda). The food and drink are top notch and the location is fabulous. The pools are lovely and the atmosphere is much more relaxing and hospitable than locations on the beach. We absolutely loved it and can't wait to come back!
Stayed 7 nights in Feb 2023

10/10 Excellent

Jaime

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re thinking about booking this property, just do it. From the moment you get there to the time you leave they treat you so kindly. The amenities and extra special things are what make the stay. Daily happy hour, tortilla making classes, and the bikes available to explore Tulum. The location was perfect for us, nestled in between the beach and town, which was what we were looking for. If you’re looking for a beach resort this isn’t the one for you, but if you enjoy exploring different areas then it is perfect. Rooms are clean and cool with nice balconies. The pools are great for a dip after a day of adventuring. The front desk will set you up with rides or if you are interested in any tours (we did a chichen itza and cenote tour). We did a tortilla making class that was incredible, shout out to Nayeli who shared her love of cooking and Mexico. 10-15 min bike to downtown and 15-20 min bike to the beach. We used the associated beach club and also biked to the Tulum Ruins one day and it was a great way to get there. Tons of water stations around the hotel for you to fill up your bottles, etc.
Stayed 5 nights in Feb 2023

10/10 Excellent

emilio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love the service, I like it was cozy and in nature
Stayed 6 nights in Jan 2023

10/10 Excellent

Stephen

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room was clean and beautiful; the breakfast every day was excellent; the service was incredible. Easy assess to the beach; free bikes to use; safe area too
Stayed 6 nights in Jan 2023