3/5 Okay
Brittany
Travelled with partner, Travelled with group
Jan. 17, 2022
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself is beautiful and grounds well kept. Most of the staff were very friendly and helpful. The breakfast buffet was ok but the lunch and dinner buffet was pretty terrible. We also found it hard to get a decent reservation at the dinner restaurants. No one wants to eat dinner at 530 pm while on vacation, at least we didn’t because we wanted to soak every bit of the warmth and sunshine during the day.
We were also disappointed that the one “disco” on site at a diff hotel was closed. I don’t think it mentioned that on the website, so there is literally zero night life except for a DJ most nights in the main lobby area.
Also, the pools were COLD. We could only get in for a little while (if there wasn’t a major breeze). Even some slight heat the pool or maybe have one area of heated pools would have been nice. The ocean was warmer but there was a fair amount of rocks in the sand and usually a red flag out which was concerning. Our favorite parts were the on site dolphin experience and the couple massage.
Also, the covid testing 24hrs prior to your flight is sooo stressful. Esp since flight times are changing or flights getting cancelled. Also the hotel did not offer testing beyond 3:45pm so we had to cancel an excursion because we wouldn’t have been back in time to catch the testing even after asking management for some leeway, and offering to pay extra for that convenience.
Also too far from airport! Plan to pay another $150 just for taxi!
Stayed 4 nights in Jan 2022