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Maya Tulum by G Hotels

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Aerial view
Oceanfront King Bed Minipool | Premium bedding, minibar, in-room safe, blackout drapes
Aerial view
Jungle View King Bed Minipool | Premium bedding, minibar, in-room safe, blackout drapes
Couples treatment rooms, body treatments, aromatherapy

Overview of Maya Tulum by G Hotels

VIP Access

Maya Tulum by G Hotels

3.5 star property

7.6/10 Good

Popular amenities

  • Pool
  • Parking included
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant
Map
Carr. Tulum-Boca Paila Km 7 Lote 10, Tulum, QROO, 77780

Explore the area

  • Popular LocationTulum Beach2 min walk
  • Popular LocationSFER IK15 min walk
  • Popular LocationLas Palmas Public Beach11 min drive
  • AirportTulum, Quintana Roo (TUY)19 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

About this area

Tulum

Located in Tulum, Maya Tulum by G Hotels is on the beach. The area's natural beauty can be seen at Tulum National Park and Sian Ka'an Biosphere Reserve.
Visit our Tulum travel guideOpens in a new window
Map

What's nearby

  • Tulum Beach - 2 min walk
  • SFER IK - 15 min walk
  • Las Palmas Public Beach - 11 min drive
  • Hospital de Tulum - 14 min drive
  • Playa Paraiso - 14 min drive

Restaurants

  • Papaya Playa Beach Club - 19 min walk
  • Chambao - 16 min walk
  • Taboo Beach Club - 17 min walk
  • Mateos - 11 min walk
  • Mamazzita - 18 min walk

About this property

Maya Tulum by G Hotels

Transformed 3.5-star hotel by the ocean, renovated in 2022
Located close to Tulum Beach, Maya Tulum by G Hotels provides a swim-up bar, a terrace, and designer stores on site. With a white sand beach, this hotel is the perfect place to soak up some sun. Treat yourself to a body scrub, reflexology, or a facial at Maya Tulum Spa, the onsite spa. In addition to a garden and dry cleaning/laundry services, guests can connect to in-room WiFi, with speed of 25+ Mbps.
Other perks at this hotel include:
  • An outdoor pool with free cabanas, pool umbrellas, and a swim-up bar
  • Free self parking
  • Cooked-to-order breakfast (surcharge), coffee/tea in the lobby, and a 24-hour front desk
  • Outdoor furniture, massage treatment rooms, and a gift shop
  • Guest reviews speak well of the helpful staff
Room features
All 51 rooms boast comforts such as premium bedding and air conditioning, in addition to perks like safes and minibars.
More amenities include:
  • Rainfall showers and free toiletries
  • Ceiling fans and daily housekeeping

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM–10:30 AM for a fee: USD 20–40 for adults and USD 20–40 for children
  • A bar/lounge
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas

Things to do

  • Designer stores
  • Full-service spa
  • Outdoor pool
  • Spa tub
  • Yoga classes

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Computer station
  • Coworking space

Outdoors

  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor furniture
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • No elevator

More

  • Designated smoking areas (fines apply)
  • Renovated entire property - April 2022

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer on request
  • Rainfall showerhead
  • Shower only
  • Towels

Food and drink

  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board on request
  • Mobile key entry
  • Safe

Similar properties

Policies

Check-in

Check-in from 3 PM - anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per night, plus a deposit of USD 500 per stay
Welcoming dogs only
1 per room (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 15 per accommodation, per night
The resort fee includes:
  • Pool access
  • Beach access
  • Beach loungers
  • Beach towels
  • Internet access
  • In-room safe
  • In-room bottled water
  • Concierge service
  • Housekeeping

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 20–40 for adults, and USD 20–40 for children
  • Pet deposit: USD 500 per stay
  • Pet fee: USD 50 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 14 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Maya Tulum
Maya Tulum Retreat And Resort
Maya Tulum Retreat Resort
Maya Tulum Retreat Hotel
Maya Tulum Resort Wellness Retreat
Maya Resort Wellness Retreat
Maya Tulum Wellness Retreat
Maya Wellness Retreat
Maya Tulum by G Hotels Hotel
Maya Tulum by G Hotels Tulum
Maya Tulum by G Hotels Hotel Tulum
Maya Tulum Resort Wellness Retreat

Frequently asked questions

Does Maya Tulum by G Hotels have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Maya Tulum by G Hotels?

As of Mar 31, 2023, prices found for a 1-night stay for 2 adults at Maya Tulum by G Hotels on Apr 18, 2023 start from CA $366.92, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Maya Tulum by G Hotels pet-friendly?

Yes, this property allows dogs (limit 1 per room) with a maximum weight of up to 22 lbs per pet. There's a deposit of USD 500 per stay and a fee of USD 50 per pet, per night.

How much is parking at Maya Tulum by G Hotels?

Self parking is free at this property.

What time is check-in at Maya Tulum by G Hotels?

Check-in is from 3 PM - anytime.

What time is check-out at Maya Tulum by G Hotels?

Check-out is at 11:00 AM.

Where is Maya Tulum by G Hotels located?

Nestled on the beach, this Tulum hotel is within 3 mi (5 km) of Tulum National Park and Sian Ka'an Biosphere Reserve. Playa Ruinas and Gran Cenote are also within 6 mi (10 km).

Maya Tulum by G Hotels Reviews

Maya Tulum by G Hotels Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 77 out of 159 reviews" "
" "10 - Excellent 48%
Rating 8 - Good. 34 out of 159 reviews" "
" "8 - Good 21%
Rating 6 - Okay. 14 out of 159 reviews" "
" "6 - Okay 9%
Rating 4 - Poor. 10 out of 159 reviews" "
" "4 - Poor 6%
Rating 2 - Terrible. 24 out of 159 reviews" "
" "2 - Terrible 15%

8.3/10

Cleanliness

8.7/10

Staff & service

7.9/10

Amenities

8.0/10

Property conditions & facilities

8.5/10

Eco-friendliness

Reviews

8/10 Good

crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maya hotel was great. Food was also great also. The room was awesome, even though was far a way from the lobby we enjoyed our stay since we had no one around and was quiet and very private. We got the room with a mini pool and ocean view it was perfect and we were able to watch the sunrise every morning. We had a few issues with out door and key, staff was great and they took care of it with no problem their were very nice and patient (especially a girl name Coco and a guy name Ulises). The overflowing seaweed give the town a weird smell but other than that the beach was great too. They have ATMs inside the hotel so if you forget to change your money to Pesos don’t worry they got you. They also connect you to tours companies and provide bikes, scooters, cabs or anything you need (with extra charge, of course). Make sure you bring enough money because transportation it’s very pricey (at least for us). Also the girl at the restaurant (breakfast time) she was really nice but I totally forgot her name but if you get to meet her you will know who am talking about. You will not get disappointed with the hotel.
Stayed 3 nights in Mar 2023

10/10 Excellent

Vy Anh, Seattle

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Such a nice place with amazing view. Really good service here
Stayed 3 nights in Mar 2023

10/10 Excellent

Mitre

Stayed 7 nights in Feb 2023

10/10 Excellent

Moshe

Stayed 1 night in Jan 2023

2/10 Terrible

Ashraf

Disliked: Cleanliness, amenities, property conditions & facilities
Wasted my money on this garbage property I shouldn’t of paid more attention to the reviews but I thought I give it a shot lol but not just that property dose fail’s advertisement on line like I paid for beach front suite and I got garden front with bunch of beach rocks Management offered me a downgrade room 150sqf from 700sqf room with beach front I told them I paid almost $800 a night for a suite not a bs room so I checked out as I checked in and refused to give me refunds i left to another hotel to enjoy my vacation paid for my stay at least enjoyed it elsewhere at better rating So make your self a favor take your family to a good well rated place and save hassle here. Maya tulum I’m very disappointed!! But make

6/10 Okay

stav ben

8/10 Good

Nikhilsinh

6/10 Okay

Cecilia

Liked: Cleanliness, staff & service, room comfort
what was bad
Electric power failed 2 to 5 times a day. That means no water shower tv or toilet. I think they were off the grid. Lighting in rooms was poor because not enough electricity for hotel. Probably running off generator.
Stayed 4 nights in Dec 2022

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, front desk staff is very helpful and always available. This was close to the main party scene but far away enough not to hear the loud noises. Absolutely Beautiful place and very unique stay. We had a whole private villa with our own back yard and mini pool
Stayed 2 nights in Dec 2022

10/10 Excellent

Paola

Stayed 3 nights in Dec 2022