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Hilton Tulum Riviera Maya All-Inclusive Resort

Photo gallery for Hilton Tulum Riviera Maya All-Inclusive Resort

Exterior
On the beach, white sand, beach cabanas, sun loungers
8 outdoor pools, cabanas (surcharge), pool umbrellas
8 outdoor pools, cabanas (surcharge), pool umbrellas
8 outdoor pools, cabanas (surcharge), pool umbrellas

Overview of Hilton Tulum Riviera Maya All-Inclusive Resort

Hilton Tulum Riviera Maya All-Inclusive Resort

4.5 star property

4.3/5 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning
Map
Carretera Cancun Tulum 307, Tulum, QROO, 77774

Explore the area

  • Popular LocationDolphinaris Tulum12 min walk
  • Popular LocationRiviera Maya Golf Club7 min drive
  • Popular LocationAktun Chen7 min drive
  • AirportTulum, Quintana Roo (TUY)19 min drive

Room options

About this area

Tulum

Located in Tulum, Hilton Tulum Riviera Maya All-Inclusive Resort is on the beach. Riviera Maya Golf Club and Akumal Ecological Center are worth checking out if an activity is on the agenda, while those looking for area attractions can visit El Toh Ecopark and LabnaHa Ecopark Adventures.

What's nearby

  • Dolphinaris Tulum - 12 min walk
  • Xcacel Beach - 5 min drive
  • Riviera Maya Golf Club - 7 min drive
  • Aktun Chen - 7 min drive
  • Xcacel-Xcacelito Sanctuary - 8 min drive

Restaurants

  • Mikado - 7 min drive
  • Portofino - 7 min drive
  • Beached Bikini Bar and Grill - 7 min drive
  • La Palapa - 7 min drive
  • Cosme's Taqueria - 7 min drive

About this property

Hilton Tulum Riviera Maya All-Inclusive Resort

4.5-star luxury property by the ocean
Consider a stay at Hilton Tulum Riviera Maya All-Inclusive Resort and take advantage of free full breakfast, 3 beach bars, and 3 poolside bars. This property is a great place to bask in the sun with a white sand beach, beachfront dining, and beach cabanas. Treat yourself to a deep-tissue massage, a body treatment, or a facial at the onsite spa. Free WiFi in public areas is available to all guests, along with shopping on site and dry cleaning/laundry services.
Additional perks include:
  • 8 outdoor pools and a children's pool, with cabanas and pool umbrellas
  • Free valet parking
  • 7 meeting rooms, luggage storage, and a computer station
  • Tour/ticket assistance, a reception hall, and multilingual staff
Room features
All 735 individually furnished rooms include comforts such as 24-hour room service and fireplaces, as well as thoughtful touches like premium bedding and laptop-compatible safes.
Extra amenities include:
  • Bathrooms with children's robes and hair dryers
  • 65-inch Smart TVs with premium channels
  • Furnished balconies or patios, wardrobes/closets, and coffee/tea makers

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Cleaning and safety practices

This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 7:00 AM–11:30 AM
  • 3 beach bars, 3 poolside bars and 1 bar
  • 24-hour room service

Restaurants on site

  • Noriku
  • Paulina Moran Steak house
  • Maxal
  • Italian Restaurant
  • Chiringuito Ceviche Grill

Things to do

  • 8 outdoor pools
  • Children's pool
  • Full-service spa
  • Shopping

Family friendly

  • 8 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Snack bar/deli
  • Supervised childcare (surcharge)

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Coworking space
  • Meeting rooms - 7

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool umbrellas

Spa

  • 13 treatment rooms
  • Body treatments
  • Facials
  • Massage - deep-tissue
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Handrails in hallways
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Children's robes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 65-inch Smart TV
  • Digital channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony or patio

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Desk chair
  • Fireplace
  • Free local calls
  • Individually decorated
  • Individually furnished
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Restaurant dining guide
  • Shared accommodations

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Frequently asked questions

Does Hilton Tulum Riviera Maya All-Inclusive Resort have a pool?

Yes, this property has 8 outdoor pools and a children's pool.

How much does it cost to stay at Hilton Tulum Riviera Maya All-Inclusive Resort?

As of Nov 29, 2022, prices found for a 1-night stay for 2 adults at Hilton Tulum Riviera Maya All-Inclusive Resort on Dec 14, 2022 start from CA $301.05, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Tulum Riviera Maya All-Inclusive Resort pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hilton Tulum Riviera Maya All-Inclusive Resort?

Valet parking is free at this property.

What time is check-in at Hilton Tulum Riviera Maya All-Inclusive Resort?

Check-in is from 3:00 PM - anytime.

What time is check-out at Hilton Tulum Riviera Maya All-Inclusive Resort?

Check-out is at noon.

Are there all-inclusive benefits at Hilton Tulum Riviera Maya All-Inclusive Resort?

Yes, the property is all-inclusive.

Where is Hilton Tulum Riviera Maya All-Inclusive Resort located?

Nestled on the beach, this Tulum property is 0.1 mi (0.1 km) from Xcacel Beach and 2.3 mi (3.7 km) from Akumal Beach. Riviera Maya Golf Club and Aktun Chen are also within 2 mi (3 km).

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 139 out of 221 reviews" "
" "5 - Excellent 63%
Rating 4 - Good. 37 out of 221 reviews" "
" "4 - Good 17%
Rating 3 - Okay. 16 out of 221 reviews" "
" "3 - Okay 7%
Rating 2 - Poor. 21 out of 221 reviews" "
" "2 - Poor 10%
Rating 1 - Terrible. 8 out of 221 reviews" "
" "1 - Terrible 4%

4.7/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.6/5

Property conditions & facilities

4.5/5

Eco-friendliness

5/5 Excellent

Ruslan
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like the staff was walking during the night making noise to collect the dishes. Otherwise very clean and beautiful place.

4/5 Good

Maria Luisa
Travelled with family and small children
Good food service beautiful hotel rooms
Stayed 5 nights in Nov 2022

4/5 Good

JOSEPH EDNER
Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was very good. We only had problems when we checked in. We were 3 families traveling together. We arrived at Hilton Tulum at 1:30PM. We had contacted them beforehand by phone and through chat to have our rooms next to each other. We were given Hilton Honors status. But upon arrival they had not reserved our rooms next to each other and one of the rooms was not cleaned and our keys didn't work. We had to wait 2 hours after check-in time (4PM) to finally get to our rooms and they still couldn't get us all on the same floor but at least we were in the same casa (building). After a lot of negotiations we were upgraded. This made us very happy.
Stayed 5 nights in Nov 2022

5/5 Excellent

Ingrid, Vero Beach
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great hotel. Seems brand new, pools, beach and more. Food it’s ok and plenty. Staff has a great attitude! I would come back to this hotel and I would recommended.
Stayed 3 nights in Nov 2022

5/5 Excellent

helio
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most important think is the service and everybody is nice and excellent. The hotel is very nice We have it a very nice experience
Stayed 5 nights in Nov 2022

5/5 Excellent

Codie
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property Beach was a stony but you can see little fishes in the water. The restaurants and pools were very nice.
Stayed 4 nights in Nov 2022

3/5 Okay

Claudia
Travelled with family and small children
Liked: Staff & service
Not prepared for many people long lines for coffee and breakfast Our room smelled like humidity and was rather dirty
Stayed 4 nights in Nov 2022

4/5 Good

Krissie
Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Awesome place. Facilities, rooms are amazing. Staff/service needs more training.
Stayed 4 nights in Nov 2022

5/5 Excellent

Maykelyn
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 5 nights in Aug 2022

5/5 Excellent

Travis
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been to Mexico about 10 time over the years this was the best resort so fare the facility and people was absolutely amazing!!