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Hilton Tulum Riviera Maya All-Inclusive Resort

4.5 star property
Luxury property on the beach, with 8 outdoor swimming pools

Choose dates to view prices

your current months are August, 2024 and September, 2024.
August 2024
September 2024

Photo gallery for Hilton Tulum Riviera Maya All-Inclusive Resort

8 outdoor pools, cabanas (surcharge), pool umbrellas
Exterior
View from room
9 restaurants, lunch, dinner served; Asian cuisine
Presidential Suite, 1 King Bed | Living area

Reviews

8.2

Very good

Popular amenities

  • Pool
    PoolPool
  • Bar
    BarBar
  • All-inclusive
    All-inclusiveAll-inclusive
  • Breakfast included
    Breakfast includedBreakfast included
  • Room service
    Room serviceRoom service
  • Spa
    SpaSpa

Explore the area

Map
Carretera Cancun Tulum 307, Tulum, QROO, 77774
  • Popular LocationRiviera Maya Golf Club7 min drive
  • Popular LocationXel-Há Park11 min drive
  • Popular LocationXcacel Beach12 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)77 min drive

Most relevant reviews

ExperimentalCarousel

10/10 Excellent

We had a great stay. Water shoes make the beach more enjoyable. Staff was friendly and helpful. Great tourist experien...
Megan Elizabeth
Jul. 24, 2024
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About the area

Tulum

Located in Tulum, Hilton Tulum Riviera Maya All-Inclusive Resort is on the beach. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Akumal Beach and Half Moon Bay. Traveling with kids? Consider Xel-Há Park and Akumal Ecological Center.
Visit our Tulum travel guideOpens in a new window

What's nearby

  • Riviera Maya Golf Club - 7 min drive
  • Akumal Beach - 8 min drive
  • Xcacel-Xcacelito Sanctuary - 8 min drive
  • Xel-Há Park - 11 min drive
  • Xcacel Beach - 12 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 77 min drive

Restaurants

  • ‪Restaurant Kukulkan - ‬7 min drive
  • ‪Restaurante Arlequin - ‬7 min drive
  • ‪Maiko - ‬7 min drive
  • ‪Vela Sur - ‬10 min walk
  • ‪Wet Bar Flamboyan - ‬7 min drive

About this property

Hilton Tulum Riviera Maya All-Inclusive Resort

Luxury all-inclusive property near Akumal Beach
Consider a stay at Hilton Tulum Riviera Maya All-Inclusive Resort and take advantage of free full breakfast, 3 beach bars, and 3 poolside bars. This property is a great place to bask in the sun with a white sand beach, beachfront dining, and sun loungers. Treat yourself to a facial, a massage, or a body wrap at the onsite spa. At the 9 on-site restaurants, enjoy lunch, dinner, light fare, and Asian cuisine. Yoga classes and fitness classes are offered at the 24-hour gym; Hilton Tulum Riviera Maya All-Inclusive Resort also has a free daily manager's reception, shopping on site, and a coffee shop/cafe. Free WiFi in public areas is available to all guests, along with a playground and an arcade/game room.
Additional perks include:
  • 8 outdoor pools and a children's pool, with a waterslide, cabanas, and sun loungers
  • Free valet parking
  • Supervised childcare (surcharge), a ballroom, and a reception hall
  • An elevator, beach umbrellas, and a banquet hall
  • Guest reviews speak highly of the family-friendly amenities, helpful staff, and location
Room features
All 735 individually furnished rooms include comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-compatible safes and laptop-friendly workspaces. Guest reviews speak positively of the clean rooms at the property.
Extra amenities include:
  • Bathrooms with children's robes and hair dryers
  • Smart TVs with premium channels
  • Furnished balconies or patios, wardrobes/closets, and coffee/tea makers

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:30 AM
  • 3 bars/lounges
  • 3 beach bars
  • 3 poolside bars
  • 9 restaurants
  • A coffee shop/cafe
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Auma
  • Chiringuito Sea Salt
  • La Luce
  • Maxal
  • Noriku

Things to do

  • 24-hour gym
  • 8 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Playground
  • Shopping
  • Waterslide
  • Yoga classes

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Business center
  • Computer station
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 13 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in hallways
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 12 buildings
  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 2022
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Children's robes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

Outdoor space

  • Furnished balcony/patio
  • Yard

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Hilton Tulum Riviera Maya All-Inclusive Resort have a pool?

Yes, this property has 8 outdoor pools and a children's pool.

How much does it cost to stay at Hilton Tulum Riviera Maya All-Inclusive Resort?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at Hilton Tulum Riviera Maya All-Inclusive Resort on Aug 22, 2024 start from CA $527.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Tulum Riviera Maya All-Inclusive Resort pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hilton Tulum Riviera Maya All-Inclusive Resort?

Valet parking is free at this property.

What time is check-in at Hilton Tulum Riviera Maya All-Inclusive Resort?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hilton Tulum Riviera Maya All-Inclusive Resort?

Check-out is at noon.

Are there all-inclusive benefits at Hilton Tulum Riviera Maya All-Inclusive Resort?

Yes, the property is all-inclusive.

Where is Hilton Tulum Riviera Maya All-Inclusive Resort located?

Nestled on the beach, this Tulum property is within 3 mi (5 km) of Riviera Maya Golf Club, Xcacel Beach, and Xcacelito Beach. Aktun Chen and Xcacel-Xcacelito Sanctuary are also within 3 mi (5 km).

Hilton Tulum Riviera Maya All-Inclusive Resort Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 671 out of 1285 reviews" "
Rating 8 - Good. 273 out of 1285 reviews" "
Rating 6 - Okay. 173 out of 1285 reviews" "
Rating 4 - Poor. 93 out of 1285 reviews" "
Rating 2 - Terrible. 75 out of 1285 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Serapis

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
I like that the staff was very nice. I didn’t like the room appearance or dining options.
Stayed 3 nights in Jul 2024

10/10 Excellent

ELIZABETH

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Thank you
Stayed 5 nights in Jul 2024

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the property was great despise them getting hit by the hurricane most of everything was available to us as shown. We will defenately be returning.
Stayed 4 nights in Jul 2024

10/10 Excellent

Chris Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the stuff was closed off due to previous hurricane.
Stayed 4 nights in Jul 2024

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The best hotel all inclusive Friendly staff , delicious food and a lot of fun
Stayed 2 nights in Jul 2024

10/10 Excellent

Megan Elizabeth

We had a great stay. Water shoes make the beach more enjoyable. Staff was friendly and helpful. Great tourist experiences from Elite tours in the lobby.
Stayed 7 nights in Jul 2024

8/10 Good

Crystal, Bell Gardens

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The pool staff was very slow. Also my check out was at 12 and flight was until 6pm and we had to check out and have no access to anything
Stayed 3 nights in Jul 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Lanere

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the hotel, the staff, the food. I love everything.
Stayed 4 nights in Jul 2024

10/10 Excellent

Genesis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the staff and the food
Stayed 4 nights in Jun 2024

10/10 Excellent

Natasha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Had fun for my friends 50th birthday! Eduardo the concierge was great and attentive. July is rainy season so be prepared for pockets of rain showers. They go away quickly so it did not disturb our trip too much.
Stayed 3 nights in Jul 2024

6/10 Okay

JIN RYUNG

Disliked: Cleanliness, staff & service
Stayed 2 nights in Jul 2024

8/10 Good

William C Robles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and excellent service.
Stayed 4 nights in Jul 2024

10/10 Excellent

Melany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

6/10 Okay

Verline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

8/10 Good

Kyyania T

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Too many mosquitos, had to swipe away mosquitos before going into room and then there were mosquitos in the room. Everyone got bit up, I guess because of the recent hurricane. Bringing towels take a little long, but the resort is huge. Food 7/10, nightlife 4/10, resort 9/10, fast trolley service. Need more turkey, beef options. About 2 pools were closed because of the hurricane. The Conrad spa next door, highly recommend. Transportation is expensive to nightlife off resort, overall experience 9/10. Book dinner options when you arrive, fills up fast. Great places to take pictures.
Stayed 3 nights in Jul 2024

8/10 Good

Nelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very big but overall everything was nice and good.
Stayed 3 nights in Jul 2024

10/10 Excellent

Carlely

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Too many kids, more of a family resort. If you are coming with the idea of no screaming kids, not the place, but what makes up for that is the staff they are world class top tier.
Stayed 6 nights in Jul 2024

6/10 Okay

Beatriz, Aurora

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The lack of transparency regarding closed areas and other simple information was terrible. No details of dinner reservations, activities, etc were provided at check in. All lobby pools and kids splash and play areas were closed. We understand repairs as a result of Hurricane Beryl, however these closures were not explained or disclosed at check in or anytime throughout our stay. We chose this location for the kid friendly atmosphere, and that was a real miss. No activities were hosted to make up for the closures, either. Pool 5 in Casa 2 was the main pool and was consistently foggy and dirty. Our swimsuits smelt of urine after utilizing the pool. Breakfast buffet options are limited. The best service we did experience was at the La Luce restaurant - Ulises was our server and went above and beyond.
Stayed 5 nights in Jul 2024

10/10 Excellent

Jean Joseph Thierry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort in all aspects. My only complaint is that the beach could be larger.
Stayed 7 nights in Jul 2024

10/10 Excellent

Conrad

Stayed 3 nights in May 2024

8/10 Good

Jhaylon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Jul 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
The best
Stayed 4 nights in Jul 2024

2/10 Terrible

Chirag

Travelled with family, Travelled with family and small children
Disliked: Staff & service
Average All Inclusive. Service was terrible
Stayed 7 nights in Jun 2024

General hotel information

Reasons to Book
Outdoor Pool & Property Cleanliness
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
4.5