Title: Hotel Roc Luxe Tulum - Adults Only - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=33786942&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Roc Luxe Tulum - Adults Only Travelers escape to a peaceful garden oasis at this adults-only retreat near Tulum Beach, where the outdoor pool offers refreshing breaks amid tropical surroundings ## Photo gallery for Hotel Roc Luxe Tulum - Adults Only ![Luxe beach front | Beach/ocean view - Hotel Roc Luxe Tulum - Adults Only (Tulum)](https://images.trvl-media.com/lodging/34000000/33790000/33787000/33786942/bfedf0fe.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Creator video](https://mediaim.expedia.com/video/DF98F75553398A89479D5530ECB05DB5/b9fb44cc-d195-46f1-a12b-8b0a1012247b-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![Outdoor pool - Hotel Roc Luxe Tulum - Adults Only (Tulum)](https://images.trvl-media.com/lodging/34000000/33790000/33787000/33786942/3724b4f7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Hotel Roc Luxe Tulum - Adults Only (Tulum)](https://images.trvl-media.com/lodging/34000000/33790000/33787000/33786942/9d873c91.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Luxe beach front - Hotel Roc Luxe Tulum - Adults Only (Tulum)](https://images.trvl-media.com/lodging/34000000/33790000/33787000/33786942/eee83795.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Roc Luxe Tulum caters exclusively to adults seeking a stylish getaway near Tulum Beach. Guests enjoy continental breakfast, relax by the outdoor pool, or wander through the garden. Free WiFi and attentive concierge services enhance the experience at this tranquil lodge. ## Reviews 7.8 Good ## Popular amenities - Pool - Breakfast included - Parking included - Free WiFi - Air conditioning - Housekeeping ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-10&endDate=2026-03-11&selected=33786942&PinnedHotelID=33786942&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-10&endDate=2026-03-11&selected=33786942&PinnedHotelID=33786942&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-11&endDate=2026-03-12&selected=33786942&PinnedHotelID=33786942&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-11&endDate=2026-03-12&selected=33786942&PinnedHotelID=33786942&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=33786942&PinnedHotelID=33786942&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=33786942&PinnedHotelID=33786942&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=33786942&PinnedHotelID=33786942&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=33786942&PinnedHotelID=33786942&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options ### View all photos for Luxe beach front ![Luxe beach front](https://images.trvl-media.com/lodging/34000000/33790000/33787000/33786942/eee83795.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxe beach front ### Highlights Air conditioning Blackout drapes/curtains Rainfall showerhead Private bathroom Minibar Free bottled water Daily housekeeping In-room safe - Ocean view - Sleeps 2 - 1 King Bed ### View all photos for Junior Suite room ![Junior Suite room](https://images.trvl-media.com/lodging/34000000/33790000/33787000/33786942/b977e641.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite room ### Highlights Air conditioning Blackout drapes/curtains Rainfall showerhead Private bathroom Minibar Free bottled water Daily housekeeping In-room safe - Partial sea view - Sleeps 2 - 1 King Bed ### View all photos for Comfort Room, 1 King Bed, Non Smoking ![Comfort Room, 1 King Bed, Non Smoking](https://images.trvl-media.com/lodging/34000000/33790000/33787000/33786942/1020603a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Room, 1 King Bed, Non Smoking 9.0 Wonderful 2 reviews ### Highlights Air conditioning Blackout drapes/curtains Rainfall showerhead Private bathroom Minibar Free bottled water Daily housekeeping In-room safe - Garden view - Sleeps 2 - 1 King Bed ### View all photos for Garden Suite ![Garden Suite](https://images.trvl-media.com/lodging/34000000/33790000/33787000/33786942/d1b3fd7b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Garden Suite 10.0 Exceptional 1 review ### Highlights Air conditioning Blackout drapes/curtains Rainfall showerhead Private bathroom Minibar Free bottled water Daily housekeeping In-room safe - Sleeps 2 - 1 King Bed ### View all photos for Presidential Room, 1 King Bed, Non Smoking, Ocean View ![Presidential Room, 1 King Bed, Non Smoking, Ocean View](https://images.trvl-media.com/lodging/34000000/33790000/33787000/33786942/6db7f798.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Room, 1 King Bed, Non Smoking, Ocean View ### Highlights Air conditioning Blackout drapes/curtains Rainfall showerhead Private bathroom Minibar Free bottled water Daily housekeeping In-room safe - Ocean view - Sleeps 2 - 1 King Bed ### View all photos for Romantic Garden Suite ![Minibar, in-room safe, blackout drapes, free WiFi](https://images.trvl-media.com/lodging/34000000/33790000/33787000/33786942/66dffaf0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Romantic Garden Suite ### Highlights Air conditioning Blackout drapes/curtains Rainfall showerhead Private bathroom Minibar Free bottled water Daily housekeeping In-room safe - Garden view - Sleeps 2 - 1 King Bed ## You may also like Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/62000000/61580000/61573700/61573622/bccbd8f8_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Kimpton Aluna Tulum by IHG Zama - 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Pool - Spa - Pet friendly - Parking included 8.6 Excellent 343 reviews CA $91 CA $146 total includes taxes & fees Apr 9 - Apr 10 [](https://www.expedia.ca/Tulum-Hotels-Motto-By-Tulum.h78771341.Hotel-Information?chkin=2026-4-9&chkout=2026-4-10&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=ca2d5af5-34a0-40da-ac46-8735807be03f&top_cur=CAD) Ad ![10 outdoor pools](https://images.trvl-media.com/lodging/90000000/89770000/89768600/89768532/9c1c7031.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive Zama - Pool - Breakfast included - All-inclusive - Spa 8.8 Excellent 730 reviews CA $533 CA $649 total includes taxes & fees Apr 6 - Apr 7 [](https://www.expedia.ca/Tulum-Hotels-Secrets-Tulum-Adutls-Only-All-Inclusive.h89768532.Hotel-Information?chkin=2026-4-6&chkout=2026-4-7&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=ca2d5af5-34a0-40da-ac46-8735807be03f&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Esencial-Tulum.h33786942.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Esencial-Tulum.h33786942.Hotel-Information) ## About the area Located near a private beach, Hotel Roc Luxe Tulum - Adults Only is in Zona Hotelera, a neighborhood in Tulum. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum Beach and Tulum National Park. Xel-Há Park and Holistika Art Walk are also worth visiting. [Visit our Tulum travel guide](https://www.expedia.ca/Tulum.dx182189) [View more Lodges in Tulum](https://www.expedia.ca/Tulum-Lodges.d182189-aaLodges.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.16716%2C-87.45145&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=KNDeP59Zsp17BZtk6REzyhkDpeo=) Carretera Tulum-Boca Paila Km 5.5, Tulum, QROO, 77780 ### What's nearby - ![Colorful sunset over Tulum beach, Mexico, Shutterstock ID 664142827, Purchase Order: -](https://images.trvl-media.com/place/553248621579093709/024b718d-8084-4636-a421-dcb0bb624b7f.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Tulum Beach 1 min walk \- 0.1 km - ![The famous "Mayan Ruin at the glorious Beach" in Tulum. The site is part of a larger archeological site and gets VERY busy in spring. But it´s definitely worth a visit, since you can go for a swim after the cultural part ;-) #AquaTrove](https://images.trvl-media.com/place/182189/e40c4d24-37bc-4075-8fb5-eda72a0a4d20.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Jaguar Park 3 min drive \- 2.9 km - ![Tulum Mayan Ruins which includes tropical scenes and rocky coastline](https://images.trvl-media.com/place/6159558/fcece672-c3eb-4b45-9a58-ee140f5007a0.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Tulum National Park 4 min drive \- 3.6 km - SFER IK 19 min walk \- 1.6 km - Ven a la Luz Sculpture 3 min drive \- 2.5 km ### Getting around - Tulum Intl. Airport (TQO) 53 min drive ### Restaurants - Taboo Beach Club 13 min walk - Maya Tulum 4 min walk - Chambao 12 min walk - Mateos 14 min walk - Khyra Tulum 4 min walk ## About this property ### Hotel Roc Luxe Tulum - Adults Only Lodge near Tulum Beach Hotel Roc Luxe Tulum - Adults Only provides amenities like free continental breakfast and a garden. Stay connected with free in-room WiFi. You'll also enjoy perks such as: - An outdoor pool - Free self parking - A 24-hour front desk, smoke-free premises, and concierge services - Beach towels Room features All guestrooms at Hotel Roc Luxe Tulum - Adults Only have perks such as air conditioning, in addition to amenities like free WiFi and safes. More amenities include: - Rainfall showers and free toiletries ## Similar properties ![Deluxe King Ocean View with Jacuzzi | View from room](https://images.trvl-media.com/lodging/114000000/113250000/113245100/113245073/5085c811.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mía Tulum Beachfront Resort - Ocean View Suites and Beach Club Zona Hotelera - Pool - Breakfast included - Parking included - Free WiFi 8.4 Very good 119 reviews CA $124 CA $154 total includes taxes & fees Mar 18 - Mar 19 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-18&endDate=2026-03-19&selected=113245073&PinnedHotelID=113245073&HadPinnedHotel=true®ionId=-1&adults=2) ![Cielo Master Deluxe Oceanfront king size bed with plunge pool and terrace](https://images.trvl-media.com/lodging/5000000/4450000/4444700/4444604/385487ba.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Posada del Sol Boutique Hotel Tulum Zona Hotelera - Breakfast included - Spa - Free WiFi - Air conditioning 8.4 Very good 185 reviews CA $167 CA $207 total includes taxes & fees Mar 19 - 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Mar 12 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-11&endDate=2026-03-12&selected=44035250&PinnedHotelID=44035250&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach, white sand, beach umbrellas, beach towels](https://images.trvl-media.com/lodging/2000000/1470000/1467800/1467701/26f891c6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Zamas Hotel Zona Hotelera - Pool - Spa - Pet friendly - Free WiFi 9.2 Wonderful 151 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-24&endDate=2026-03-25&selected=1467701&PinnedHotelID=1467701&HadPinnedHotel=true®ionId=-1&adults=2) ![Comfort Suite, 1 King Bed, Pool Access, Ocean View](https://images.trvl-media.com/lodging/17000000/16520000/16516900/16516809/658dd960.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### O Tulum Condo Hotel - Adults Only Tulum - Pool - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 601 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-24&endDate=2026-03-25&selected=16516809&PinnedHotelID=16516809&HadPinnedHotel=true®ionId=-1&adults=2) ![OCEANFRONT VILLA WITH PRIVATE POOL | View from room](https://images.trvl-media.com/lodging/102000000/101430000/101422500/101422488/b4fab89b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Gitano Zona Hotelera - On private beach - Pool - Spa - Pet friendly 8.4 Very good 86 reviews CA $341 CA $434 total includes taxes & fees Mar 16 - Mar 17 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-16&endDate=2026-03-17&selected=101422488&PinnedHotelID=101422488&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-24&endDate=2026-03-25&selected=33786942&PinnedHotelID=33786942&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=33786942,113245073,4444604,15937308,20510415) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site - Limited onsite self parking ### Food and drink - Free continental breakfast ### Things to do - Outdoor pool ### Conveniences - 24-hour front desk ### Guest services - Concierge services - Housekeeping (daily) ### Outdoors - Beach towels - Garden ### Accessibility - No elevator ### More - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Free toiletries - Rainfall showerhead - Shower - Towels provided ### Food and drink - Free bottled water - Minibar ### More - Air conditioning (climate-controlled) - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 11:00 PM Early check-in subject to availability Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Cashless transactions are available ### We should mention This property does not have elevators Guests under 18 years old are not permitted at this adults-only property Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property ### Property is also known as Esencial Tulum Hotel Esencial Hotel Esencial Lodge Esencial Tulum Tulum Tulum Esencial Tulum Lodge Esencial Tulum Tulum Esencial Tulum Lodge Lodge Esencial Tulum Esencial Lodge Esencial Esencial Tulum Roc Luxe Tulum Tulum Hotel Roc Luxe Tulum Hotel Roc Luxe Tulum - Adults Only Lodge Hotel Roc Luxe Tulum - Adults Only Tulum Hotel Roc Luxe Tulum - Adults Only Lodge Tulum ## Frequently asked questions ### Does Hotel Roc Luxe Tulum - Adults Only have a pool? ### Is Hotel Roc Luxe Tulum - Adults Only pet-friendly? ### How much is parking? ### What time is check-in at Hotel Roc Luxe Tulum - Adults Only? ### What time is check-out at Hotel Roc Luxe Tulum - Adults Only? ### Where is Hotel Roc Luxe Tulum - Adults Only located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Roc Luxe Tulum - Adults Only Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.4 Cleanliness ### 10 Location ### 8.2 Staff & service ### 7.8 Property conditions & facilities 10 - Excellent 35 8 - Good 14 6 - Okay 15 4 - Poor 6 2 - Terrible 6 ## Reviews ### 10/10 Excellent #### Chelsea Apr 16, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort This was such a laid back and relaxing resort. We had a great time, not a lot of people, and staff were very friendly and helpful. We will definitely be back. ##### Chelsea Stayed 4 nights in Apr 2024 ### 8/10 Good #### Eugene Nov 29, 2022 Liked: Cleanliness, staff & service, property conditions & facilities Nice place to stay. ##### Eugene ### 10/10 Excellent #### Yanett Nov 9, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful hotel ##### Yanett ### 8/10 Good #### Shannon Jun 1, 2023 Liked: Cleanliness, staff & service, property conditions & facilities This property was paradise, I loved the entire hotel. It was secluded and felt like heaven. All the staff was helpful and accommodating and cleaning ladies did an excellent job! Highly recommend this property to everyone. ##### Shannon Stayed 5 nights in May 2023 ### 8/10 Good #### Oscar Nov 13, 2022 Liked: Cleanliness, staff & service, property conditions & facilities The hotel was good. But extremely over price! I wouldn't recommend staying there. ##### Oscar Stayed 4 nights in Nov 2022 ### 10/10 Excellent #### Verified traveller Apr 11, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Do uniqueness about this property you feel like we're right in the middle of the jungle but the front view is the ocean absolutely stunning. ##### Verified traveller Stayed 1 night in Apr 2019 ### 8/10 Good #### JOHN Nov 10, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We have never paid so much for a can of beer, a drink and a bowl of ceviche. ##### JOHN ### 10/10 Excellent #### Yahyli Nov 10, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Our stay was an amazing experience. From the staff, the decorations, ambiance, everything was excellent!! Julio Avila one of the concierge was extremely helpful, he went about and beyond to made our vacation an epic memories. He help us to book the beach clubs, restaurants and and the personal in gral was always available for any request we had. The housekeeper did our room services with lot of care and love, Juan Pablo from the restaurant also was lovely to us. Very recommended stay!! 😍 ##### Yahyli ### 10/10 Excellent #### Irving Jan 13, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Me encantó Increíble lugar, la alberca maravillosa con una vista wow, la atención de la recepción, bartender, etc. 10/10 ##### Irving Stayed 3 nights in Jan 2024 ### 10/10 Excellent #### Christian Apr 14, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staying at Roc Luxe Tulum was one of the best decisions for our trip. It was effortless to communicate with the staff through WhatsApp chat and they made amazing recommendations for food and outings. They helped us to find activities that were even better than the ones we had planned in the first place. We walked along the beach and thought Roc Luxe Tulum was easily the best spot out of all the hotels. The floating beds on the beach were amazing and it was the PERFECT location. It was within walking distance of most night life and food options and far enough from the beach clubs, so it wasn’t loud. 10/10 would recommend. ##### Christian Stayed 6 nights in Mar 2022 ### 10/10 Excellent #### Lora Apr 14, 2022 Liked: Staff & service, amenities, property conditions & facilities Looking for a beautiful peaceful, tranquil beachfront place to stay! This is your spot, from exceptional staff to the cleanliness in your room. Wonderful location! I loved everything about this place my second visit and will be returning. ##### Lora Stayed 5 nights in Apr 2022 ### 10/10 Excellent #### Brian Mar 27, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was great! Rooms are nice! Music and food was delicious... ##### Brian Stayed 2 nights in Mar 2022 ### 10/10 Excellent #### Daniel Mar 16, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing time. Highly recommend My stay with amazing. I was looking for a long time on which property to stay at in tulum beach and chose this one. I couldn’t have been happier with my decision. Mau and Julio were very accommodating and made the entire experience wonderful. The property is beautiful and in a great location to walk to things. I’ll definitely be back. Thank you to the from desk on such a wonderful stay. The massages on the beach are great too! ##### Daniel Stayed 5 nights in Mar 2022 ### 8/10 Good #### willie Mar 15, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nothing but good reviews for this property and the staff. Everyone was very friendly, accommodating, and helpful. The room could definitely have an ironing board, but other than that, the rooms and property were great and convenient to get to. ##### willie Stayed 4 nights in Mar 2022 ### 10/10 Excellent #### Silvia Mar 9, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property is beautiful and located right on the beach (if you are staying on the luxe side). Rooms are a good size and had AC units. The beach club has stunning views and relaxing beds. The staff was super friendly but Julio went above and beyond to make my stay pleasant. The concierge is through Whatsapp and their response time was less than 2 minutes every time. The only thing was their shower products were not great so I would bring my own next time. Overall, I had an amazing time and would definitely come back. ##### Silvia Stayed 5 nights in Mar 2022 ### 4/10 Poor #### simon Feb 23, 2022 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities Is fairly idyllic within and the rooms are fine but the staff are useless and never do what they say they will or bring what you need in the room. Beach is nice but the prices for drinks and food are ridiculous. Really quite basic and not 4 star in any way ##### simon Stayed 8 nights in Feb 2022 ### 8/10 Good #### i Jan 27, 2022 Liked: Cleanliness, staff & service, property conditions & facilities #### Beautiful property. A little noisy Beautiful palapa huts on the beach. Lovely breakfast included with the stay. We did move rooms as the garden side was very noisy from nearby rubbish disposal and construction work. ![](https://a.travel-assets.com/ugc/hotel-reviews/D3FC12D26CD0A7D9FF300E54583EF9D5C85A08C51643324305210.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/691A8743E72BADC393E7F5C9D9B907FA9B1F252E1643324305168.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5B0B4071AD14778531726C863ACE56A2D71E915D1643324302039.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8DC572BDC2B8962C35BC4BF9D04ED3C7BA0731C21643324303168.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### i Stayed 3 nights in Jan 2022 ### 10/10 Excellent #### Constantin Dec 20, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities very relaxing beach area ##### Constantin Stayed 3 nights in Dec 2021 ### 10/10 Excellent #### Eliza Dec 18, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was attentive, friendly and we enjoyed our stay! The hotel is beautiful and is located in a central area in Tulum close to other hotels and a few minutes walk from convenience store. Would recommend and would visit again! ##### Eliza Stayed 5 nights in Dec 2021 ### 2/10 Terrible #### Vilasini Dec 2, 2021 Disliked: Cleanliness, amenities, property conditions & facilities I don’t think they need to be rated as it’s all nonsense the place .. rooms stink no ac and no hot water . The people that work there are nice but the place is run down and dirty ##### Vilasini Stayed 4 nights in Nov 2021 ### 8/10 Good #### Verified traveller Aug 4, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff here is amazing. The service was great. The property is very pretty and the location is ideal, it's on the strip but a little removed from the high traffic area. A few things that were subpar... the water pressure in the shower was low and the water was never really warm. The wifi in the rooms (garden side) was not so great. The AC in the room was cool but not cold. Also, lots and lots of mosquitoes. ##### Verified traveller Stayed 3 nights in Jul 2021 ### 10/10 Excellent #### Verified traveller Jun 29, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities MY WIFE AND I JUST GOT BACK FROM THE ROC IN TULUM AND WE MISS IT ALREADY! :( I DONT EVEN KNOW WHERE TO BEGIN THIS PLACE IS MAGICAL FROM THE STAFF STARTING WITH OUR FAVORITE AND THE BEST NACHO TO, MARCOS, MICHAEL, MARCELITO AND ALL THE OTHERS. THEY WERE SO ACCOMMODATING AND TRULY MADE US FEEL RIGHT AT HOME. THIS PLACE IS SO CHILL, CLEAN AND A PIECE OF HEAVEN. YOU TRULY FEEL LIKE YOU ARE IN A DIFFERENT WORLD. THE FIRST NIGHT THE HOT WATER IN OUR ROOM WASNT WORKING AND NACHO WAS SUPER ACCOMMODATING HE UPGRADED US TO A BIGGER VILA FOR NO EXTRA CHARGE. ALSO IT WAS MY BIRTHDAY SURPRISE AND NACHO AND THE STAFF DECORATED OUR ROOM WITH BALLONS, FLOWERS, CHAMPAGNE AND A BEAUTIFUL CAKE TOWER. I REALLY FELT SO RELAXED AND COMFORTABLE HERE. THE DECOR AND PLACE IS AMAZING RIGHT ON THE BEACH BUT THE STAFF OH MAN THEY WERE ONE OF A KIND! VERY ATTENTIVE EVEN AT THE BAR THE GUYS WERE GREAT. THANK YOU ROC YOUR STAFF DESERVES THE WORLD THEY ARE TRULY HARD WORKERS. BEST STAY OF MY LIFE, WE STAYED IN SANTORINI LAST YEAR BUT THE ROC TOPS IT ALL. CANT WAIT TO COME BACK. ALSO TO ADD ME AND MY WIFE ARE A SAME SEX COUPLE AND YOU GUYS TREATED US AMAZING AND WE FELT VERY COMFORTABLE. ##### Verified traveller Stayed 2 nights in Jun 2021 ### 10/10 Excellent #### Verified traveller Jun 29, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities this place is amazing and the food and service was top notch the room exceeded my expectation which never happens the drinks were always amazing and everyone was so happy to be there and make you stay the best it could possibly be .. shout out to Teo and Luis for taking care of us and making it amazing ##### Verified traveller Stayed 4 nights in Jun 2021 ### 6/10 Okay #### VLADISLAV May 28, 2021 Disliked: Staff & service #### Robbers Hotel The hotel is nice, but service is terrible, an attitude of the employees is totally unacceptable. We asked to reserve us rental car, and guys at reception openly demanded 50$ for this service! Trying to cheat and somehow make money. It was a feeling that it’s a place where they will make additional money from you any way possible. ##### VLADISLAV Stayed 1 night in May 2021 ### 2/10 Terrible #### Verified traveller May 27, 2021 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities El lugar muy sucio baños asquerosos literal servicio en bar bueno servicio en recepción pesima la verdad no regreo jamas a ese hotel ##### Verified traveller Stayed 3 nights in May 2021 ### Expedia's Latest Trends ### Hotels > - [Casa Alebrije 2 BR at Attha Cenote](https://www.expedia.ca/Tulum-Hotels-Casa-Cenote-Mayab-2-BR-Paradise-Attha-Cenote.h32788046.Hotel-Information) > - [Amaka Calma Tulum](https://www.expedia.ca/Tulum-Hotels-Amaka-Riviera-Tulum.h42945551.Hotel-Information) > - [Villa Xel Ha Luxury Houses](https://www.expedia.ca/Tulum-Hotels-Villa-Xel-Ha-Luxury-Houses.h26505558.Hotel-Information) > - [Aloft Tulum](https://www.expedia.ca/Tulum-Hotels-Aloft-Tulum.h61415298.Hotel-Information) > - [Kimpton Aluna Tulum by IHG](https://www.expedia.ca/Tulum-Hotels-Kimpton-Tulum.h61573622.Hotel-Information) > - [Hotel Noah Tulum](https://www.expedia.ca/Tulum-Hotels-Hotel-Noah-Tulum.h105130261.Hotel-Information) > - [Arba II ](https://www.expedia.ca/Tulum-Hotels-Arba-II.h110399096.Hotel-Information) > - [Collection O Faisano Boutique Luxury Hotel, Tulum Beach](https://www.expedia.ca/Tulum-Hotels-Faisano-Nomadas.h89264118.Hotel-Information) > - [Fully equipped 2 bedroom apartment 204 East](https://www.expedia.ca/Tulum-Hotels-Fully-Equipped-2-Bedroom-Apartment-204-East.h110095719.Hotel-Information) > - [Motto by Hilton Tulum](https://www.expedia.ca/Tulum-Hotels-Motto-By-Tulum.h78771341.Hotel-Information) > - [Amazing and central new condo 2 bedroom La Veleta](https://www.expedia.ca/Tulum-Hotels-Amazing-And-Central-New-Condo-2-Bedroom-La-Veleta.h105813912.Hotel-Information) > - [Mayan Monkey Tulum | Social Hotel](https://www.expedia.ca/Tulum-Hotels-Mayan-Monkey-Hostel-Tulum.h36651260.Hotel-Information) > - [Kin Tulum Jungle Deluxe](https://www.expedia.ca/Tulum-Hotels-Kin-Tulum-Jungle-Deluxe.h92636553.Hotel-Information) > - [Casa Agape Boutique Hotel](https://www.expedia.ca/Tulum-Hotels-Casa-Agape.h44125737.Hotel-Information) > - [Hotel Boutique TerraNova](https://www.expedia.ca/Tulum-Hotels-Hotel-Boutique-TerraNova.h35245287.Hotel-Information) > - [Blue Veleta Luxury Bedrooms](https://www.expedia.ca/Tulum-Hotels-Blue-Veleta-Luxury-Bedrooms.h57214506.Hotel-Information) > - [Kanté Hotel - Downtown Tulum](https://www.expedia.ca/Tulum-Hotels-Kante-Hotel.h100984938.Hotel-Information) > - [Central Park Lagunas By Sandy Powerful](https://www.expedia.ca/Tulum-Hotels-Central-Park-Lagunas.h90833156.Hotel-Information) > - [The Strabon Tulum](https://www.expedia.ca/Tulum-Hotels-The-Strabon-Tulum.h28850990.Hotel-Information) > - [Irie Tulum ](https://www.expedia.ca/Tulum-Hotels-Irie-Tulum.h70762076.Hotel-Information) > - [Era Hotel & SPA Tulum](https://www.expedia.ca/Tulum-Hotels-Era-Hotel-SPA-Tulum.h36173067.Hotel-Information) > - [Casa Almendro](https://www.expedia.ca/Tulum-Hotels-Casa-Almendro.h27554151.Hotel-Information) > - [Majaro Apartments](https://www.expedia.ca/MAJARO-HOTEL-TULUM.h73709718.Hotel-Information) > - [Mi casa es Tu casa.](https://www.expedia.ca/Tulum-Hotels-Mi-Casa-Es-Tu-Casa.h38725636.Hotel-Information) > - [Yaax Kiin](https://www.expedia.ca/Tulum-Hotels-Yaax-Kiin.h24039279.Hotel-Information) > - [Radio Tulum Hotel](https://www.expedia.ca/Tulum-Hotels-Radio-Tulum-Hotel.h19260671.Hotel-Information) > - [Downtown Tulum Loft W/rooftop Pool](https://www.expedia.ca/Tulum-Hotels-Downtown-Tulum-Loft-Wrooftop-Pool.h101943402.Hotel-Information) > - [Amana' Tulum, front beach hotel](https://www.expedia.ca/Tulum-Hotels-Nutash-Tulum.h113730206.Hotel-Information) > - [Casa Madera Tulum - PH with private pool and bbq, 10 minutes from the beach.](https://www.expedia.ca/Tulum-Hotels-Casa-Madera-Tulum-PH-With-Private-Pool-And-Bbq.h23270806.Hotel-Information)