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Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

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Private beach, white sand, beach umbrellas, beach massages
4 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, sun loungers
4 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, sun loungers
4 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, sun loungers

Overview of Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

4.0 star property

3.8/5 Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • On private beach
  • Pool
  • Free WiFi
  • Breakfast included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, QROO, 23028

Explore the area

  • Popular LocationPlaya Tortugas22 min drive
  • Popular LocationLangosta Beach24 min drive
  • Popular LocationTortuga Beach24 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)35 min drive

Choose dates to view prices

About this area

Costa Mujeres

Located in Costa Mujeres, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort is on a private beach. Las Americas Cancun Mall and Puerto Cancun Marina Town Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Norte Beach. Traveling with kids? Consider Garrafon Natural Reef Park, or check out an event or a game at Fernando Toro Valenzuela Stadium.
Visit our Costa Mujeres travel guideOpens in a new window
Map

What's nearby

  • Mujeres Beach - 6 min drive
  • Playa Mujeres Golf Club - 8 min drive
  • Playa Tortugas - 22 min drive
  • Langosta Beach - 24 min drive
  • Tortuga Beach - 24 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 35 min drive

Restaurants

  • So Cal Gourmet Emporium — 1 min walk
  • East Sushi & Teppanyaki — 1 min walk

About this property

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

Upscale property on the beach, with 4 outdoor swimming pools
Spend the day on Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort's private white sand beach or relax by one of the property's 4 outdoor swimming pools. All 648 rooms offer thoughtful touches like bathrobes and slippers, as well as comforts such as premium bedding and down comforters. Free WiFi and furnished balconies or patios are standard, as are flat-screen TVs with cable channels.
Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers 648 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature down comforters and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:30 AM
  • 1 1 restaurant and 1 1 coffee shop/café
  • 1 1 swim-up bar, 1 1 poolside bar and 1 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 4 outdoor pools
  • Aerobics classes
  • Children's pool
  • Designer stores
  • Fitness center
  • Pilates classes
  • Spa services
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Snack bar/deli

Conveniences

  • Elevator
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • Portuguese
  • Spanish

Business services

  • Business center
  • Conference center

Outdoors

  • Beach umbrellas
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished balcony or patio

More

  • Desk
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Turndown service

Similar properties

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Costa Mujeres
Costa Mujeres
Guest rating 3.5+
Guest rating 3.5+
All-inclusive resort
All-inclusive resort
4 star
4 star
Air conditioned
Air conditioned
Pool
Pool
Business-friendly
Business-friendly

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child 1 year old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

Pool access available from 7:00 AM to 8:00 PM
One child 1 year old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms

Property is also known as

Planet Hollywood Beach Resort Cancun - All Inclusive Hotel
Planet Hollywood Beach Resort Cancun
Planet Hollywood Beach Resort Cancun All Inclusive

Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 126 out of 323 reviews
5 - Excellent 39%
Rating 4 - Good. 85 out of 323 reviews
4 - Good 26%
Rating 3 - Okay. 55 out of 323 reviews
3 - Okay 17%
Rating 2 - Poor. 27 out of 323 reviews
2 - Poor 8%
Rating 1 - Terrible. 30 out of 323 reviews
1 - Terrible 9%

4.2/5

Cleanliness

3.9/5

Staff & service

4.0/5

Amenities

4.2/5

Property conditions & facilities
Write a review

1/5 Terrible

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Long post : We booked star class and received anything but it. We arrived and was treated rudely and poorly by staff who rolled their eyes and blatantly ignored us when asking about our room after waiting over an hour after check in. We finally arrived to our room and it smelled like sewage or as if their was some sort of plumbing issue. The smell was so bad I felt nauseous and got a headache even being in the room. Our agent did not communicate with us very well about the issues we had and kept giving us the run around. We went back to the front desk to try and find a solution because our agent was no help and was again treated poorly by staff who wouldn’t allow us to speak with management for over an hour. When finally speaking with the manager we were told we would receive a full refund and have yet to see this. We tried reaching out to the hotel through phone calls and e-mails with no response. We tried reaching out though Expedia who also gave up because they weren’t able to get through to the hotel. My overall experience in this resort was poor and I would not recommend anyone to waste their money or time going here.
Stayed 5 nights in Dec 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the amenities, swim up room, friendly staff, activities, sit down restaurants . Fuel was always crowded happy that I don’t drink coffee.Wish Shores would have been open for breakfast also wish there had been a sit down option for breakfast.
Stayed 6 nights in Jan 2022

3/5 Okay

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Hotel is beautiful, we loved it BUT staff need to be retrained on how to do the cleaning specially for the rooms and this uncertain time of Covid. Employees are really nice and they do everything they can, it took time for services but i think they were understaffed due to covid.
Stayed 5 nights in Dec 2021

2/5 Poor

Travelled with group
Disliked: Staff & service, property conditions & facilities
The staff acts like they don’t no anything
Stayed 3 nights in Dec 2021

1/5 Terrible

Travelled with family
We reserved a family suite with two queen beds and were given a room with a one king size bed. Please tell me how two adults and two teenagers are supposed to sleep there? You guys should really take note that when people book a certain room, they do it for a reason. By the way, planet Hollywood completely blamed you, Expedia, For the error.
Stayed 6 nights in Dec 2021