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Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

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Property amenity
Private beach, white sand, beach umbrellas, beach massages
4 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, sun loungers
4 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, sun loungers
4 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, sun loungers

Overview of Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

UNESCO Sustainable Travel Pledge

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

4.0 star property

7.6/10 Good

Popular amenities

  • On private beach
  • Pool
  • Free WiFi
  • Breakfast included
  • All-inclusive
  • Air conditioning
Map
Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, QROO, 23028

Explore the area

  • Popular LocationMujeres Beach6 min drive
  • Popular LocationPunta Sam Ferry Terminal10 min drive
  • Popular LocationPlaya Mujeres Golf Club12 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)55 min drive

Room options

About this area

Costa Mujeres

Located in Costa Mujeres, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort is on a private beach. Arrecife El Meco Underwater Museum and Aztlán Galería are cultural highlights, and travelers looking to shop may want to visit Miguel Hidalgo and Mercado 23. Traveling with kids? Consider Garrafon Natural Reef Park and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

What's nearby

  • Mujeres Beach - 6 min drive
  • Punta Sam Ferry Terminal - 10 min drive
  • Playa Mujeres Golf Club - 12 min drive
  • Cocal Beach - 87 min drive
  • Norte Beach - 96 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 55 min drive

About this property

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

4-star all-inclusive property
Consider a stay at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort and take advantage of a free breakfast buffet, a swim-up bar, and a poolside bar. With a private beach, beach massages, and beach umbrellas, this property is the perfect place to soak up some sun. Treat yourself to spa services, such as a sports massage, a facial, or a manicure/pedicure. The onsite restaurant, So Cal Gourmet Emporium, features international cuisine. Yoga classes and aerobics classes are offered at the health club; Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort also has a grocery/convenience store, a terrace, and designer stores on site. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and a garden.
You'll also enjoy the following perks during your stay:
  • 4 outdoor pools and a children's pool, with sun loungers, pool umbrellas, and a swim-up bar
  • Wedding services, a gift shop, and multilingual staff
  • Concierge services, a 24-hour front desk, and coffee/tea in the lobby
  • Tour/ticket assistance, luggage storage, and an elevator
Room features
All 648 rooms have comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and designer toiletries
  • Flat-screen TVs with premium channels
  • Furnished balconies or patios, wardrobes/closets, and coffee/tea makers

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages

English, French, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • East Sushi & Teppanyaki
  • Gusto Italian Trattoria
  • La Cocina Mexican Cuisine
  • So Cal Gourmet Emporium
  • Sunset Strip Steakhouse

Things to do

  • 4 outdoor pools
  • Children's pool
  • Designer stores
  • Fitness classes
  • Free children's club
  • Health club
  • Pilates classes
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center

Outdoors

  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Elevator
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower only
  • Slippers
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished balcony/patio

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Sanitation services: MXN 31.12 per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 7:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Planet Hollywood Beach Resort Cancun - All Inclusive Hotel
Planet Hollywood Beach Resort Cancun
Planet Hollywood Beach Resort Cancun All Inclusive

Frequently asked questions

Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have a pool?

Yes, this property has 4 outdoor pools and a children's pool. Pool access is from 7:00 AM–8:00 PM.

How much does it cost to stay at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

As of Feb 5, 2023, prices found for a 1-night stay for 2 adults at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort on Mar 5, 2023 start from CA $535.88, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort doesn't offer parking.

What time is check-in at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

Check-in is from 3:00 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

Yes, the property is all-inclusive.

Where is Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort located?

Nestled on the beach, this Costa Mujeres property is 2.4 mi (3.8 km) from Mujeres Beach and 2.8 mi (4.5 km) from Playa Mujeres Golf Club. Punta Sam Beach and Punta Sam Ferry Terminal are also within 6 mi (10 km).

Reviews

7.6

Good

Rating 10 - Excellent. 203 out of 502 reviews" "
" "10 - Excellent 40%
Rating 8 - Good. 127 out of 502 reviews" "
" "8 - Good 25%
Rating 6 - Okay. 83 out of 502 reviews" "
" "6 - Okay 17%
Rating 4 - Poor. 40 out of 502 reviews" "
" "4 - Poor 8%
Rating 2 - Terrible. 49 out of 502 reviews" "
" "2 - Terrible 10%

8.4/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.3/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved every minute of staying at this resort. Convenience and cleanliness were on point. Staff was wonderful!
Stayed 5 nights in Jan 2023

8/10 Good

Esther

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a beautiful resort that needs to make a few changes to be an excellent stay. Food and service are inconsistent. Sometimes good, sometimes really bad. Beverage options leave a lot to be desired for location and price. Artificial juices and cheap liquor are abundant. Hope you like Pepsi or 7-up cause that is your only other option. Food was consistently cold when made fresh. Buffet is all over, old reheated food mixed with fresh offers. Pastries are amazing. A la carte restaurants generally good but service is lacking and food is sometimes cold. No real authentic Mexican food and beverage. It was all “tourist friendly”. Room amenities are inconsistent, some of us received the complimentary bottle with robe and slippers, some of us did not. We booked 3 rooms on same reservation and all had a different welcome experience. The family side of the resort pools/ lazy river / beach are really fun. Resort has lots of entertainment for all ages including a night club. I would probably stay again with my expectation adjusted. This resort needs to offer consistently good service and improve their beverage and food to be superior.

8/10 Good

shubha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and amenities were great! Food is not so good in restaurants and can be improved a lot.

10/10 Excellent

Dominique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good ! The perferct place for a vacation with teenagers & kids . Food was surprising and very good. Our favorite restaurant was the japanese East . Sushi were excellents ! Took one day or two to adjust the waiting time at restaurants .

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was 9/10. Beach was 9/10. Ocean was 9/10. Pools was 9/10. Food was 9/10. Service was 9/10.

10/10 Excellent

Jihad

Liked: Cleanliness, staff & service, amenities
Good

8/10 Good

Eboney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for families with young children. The spa services were expensive, but good quality. They were out of blankets due to overbooking from cancelled flights. They didn't explain this to us in advance and we learned of it when asking about it the next day. We needed two blankets and only got one during our entire 3 night stay.

8/10 Good

James

Travelled with family
Liked: Cleanliness, amenities
Planet Hollywood is a fun place; offering lots of activities and places to eat. We stayed in Jr. Suite and it was nice. While we were staying, it rained for 3 days straight and the floors were extremely slippery. Restaurants are nice, but hard to get in. You need to go when they first open up at 5:30-6, and usually 1.5-2 hour wait. Buffet is easy to get in and the selection is great. FUEL (coffee/dessert/gelato place), Italian place (GUSTO) were great and service was good. Lazy River, pool and the beach looked nice, even though we didn't get to go out. We liked gym and the movie theater, and our adult kids liked the bars & clubs. Overall, we had a good time. Food is ok, staff are nice, the hotel offers lots of fun activities

6/10 Okay

Yossi

Travelled with family and small children
Liked: Cleanliness, staff & service
Too many rules, like you must order all the food in the restaurant at one time, what if I dont know how much food I want, I dont want to waste any food. Also, like the Flo-Ride, when you are doing so many activities they have you do it only the day of purchase, there is no flexibility on it. Shows are just okay, not that great or exciting.

8/10 Good

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for 4 days for my birthday. The resort is very clean and has tons of food and entertainment options. The beach was very clean and had plenty of beds and chairs. I choose the Star Class 1Bedroom suite with the butler option, I would not recommend the butler option. I barely used any of the butler services and although our room should have came with 1 bottle of liquor the butler did not stock the room or ensure we had reservations for dinner. Overall I would love to return to experience the entire resort and dine at more of the restaurants.

General hotel information

Hotel location
Costa Mujeres
Star rating
4 star property
Nearest airport
Cancun, Quintana Roo (CUN-Cancun Intl.)
Nearby landmarks
Playa Tortugas, Langosta Beach, Tortuga Beach