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Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

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Private beach, white sand, beach umbrellas, beach massages
Private beach, white sand, beach umbrellas, beach massages
Private beach, white sand, beach umbrellas, beach massages
4 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, sun loungers

Overview of Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

UNESCO Sustainable Travel Pledge

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

4.0 star property

3.8/5 Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • On private beach
  • Pool
  • Free WiFi
  • Breakfast included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
Map
Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, QROO, 23028

Explore the area

  • Popular LocationMujeres Beach6 min drive
  • Popular LocationPlaya Mujeres Golf Club12 min drive
  • Popular LocationPunta Sam Ferry Terminal15 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)53 min drive

Choose dates to view prices

About this area

Costa Mujeres

Located in Costa Mujeres, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort is on a private beach. Arrecife El Meco Underwater Museum and Aztlán Galería are cultural highlights, and travelers looking to shop may want to visit Cancun Mall and Miguel Hidalgo. Traveling with kids? Consider Garrafon Natural Reef Park and Costa Occidental de Isla Mujeres National Park.
Visit our Costa Mujeres travel guideOpens in a new window
Map

What's nearby

  • Mujeres Beach - 6 min drive
  • Playa Mujeres Golf Club - 12 min drive
  • Punta Sam Ferry Terminal - 15 min drive
  • Norte Beach - 99 min drive
  • Cocal Beach - 99 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive

About this property

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

Upscale property on the beach, with 4 outdoor swimming pools
Spend the day on Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort's private white sand beach or relax by one of the property's 4 outdoor swimming pools.
Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers 648 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature down comforters and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

A private beach and a health club are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages

English, French, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:30 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • So Cal Gourmet Emporium
  • East Sushi & Teppanyaki
  • Sunset Strip Steakhouse
  • La Cocina Mexican Cuisine
  • Gusto Italian Trattoria

Things to do

  • 4 outdoor pools
  • Aerobics classes
  • Children's pool
  • Designer stores
  • Fitness center
  • Pilates classes
  • Spa services
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Snack bar/deli

Conveniences

  • Elevator
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center

Outdoors

  • Beach umbrellas
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished balcony or patio

More

  • Desk
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Turndown service

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Air conditioned
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Guest rating 3.5+
Guest rating 3.5+
4 star
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Family-friendly
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Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 7:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Planet Hollywood Beach Resort Cancun - All Inclusive Hotel
Planet Hollywood Beach Resort Cancun
Planet Hollywood Beach Resort Cancun All Inclusive

Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 169 out of 430 reviews
5 - Excellent 39%
Rating 4 - Good. 109 out of 430 reviews
4 - Good 25%
Rating 3 - Okay. 72 out of 430 reviews
3 - Okay 17%
Rating 2 - Poor. 36 out of 430 reviews
2 - Poor 8%
Rating 1 - Terrible. 44 out of 430 reviews
1 - Terrible 10%

4.2/5

Cleanliness

3.8/5

Staff & service

4.0/5

Amenities

4.2/5

Property conditions & facilities

4.2/5

Eco-friendliness
Write a review

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Planet Hollywood Cancun is a wonderful property for families. We loved the pool and food but especially the staff. Angel and Jorge at the bar were our favs!! AND Jesus was the best pool waiter ever. The resort was very full and at times you had wait but with a little patience everything worked out. Highly recommend this resort :)
Stayed 7 nights in Aug 2022

1/5 Terrible

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Our room was so humid that all our clothes and the sheets stayed wet, which made for a bad night's sleep every night. The shower didn't drain properly and the ceiling in the shower kept coming down in pieces. We called about the humidity and they sent maintenance but they didn't fix the problem. The rooms are a motel quality. The sheets are uncomfortable and the towels are like sandpaper. I did not enjoy the food at any of the restaurants. The star class pool was nice and the pool staff are great! Our server at breakfast every morning was Alberto and he was awesome! Very friendly. I would not stay here again. If I'm paying that much for a resort I want it to be nice.
Stayed 5 nights in Aug 2022

3/5 Okay

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
ME GUSTO LA PROPIEDAD, MUCHA DIVERSION, MUCHAS OPCIONES DE PISCINA Y LA PLAYA ESPECTACULAR, DE LAS MAS LINDAS QUE HE VISTO, BUENA MUSICA, BUENOS SHOWS. NO ME GUSTO LA ATENCION DEL PERSONAL, DESDE QUE LLEGAMOS EL CHECK IN FUERON 3HORAS, FUE HORIIBLE, PEDIMOS HABITACIONES JUANTAS PQ ERAN VACACIONES FAMILIARES CON ANCIANOS Y NINOS Y NO QUISIERON AYUDARNOS. ADEMAS, LOS TRABAJADORES NO SABEN UBICARTE EN LA PROPIEDAD, NO SABEN DONDE ESTAN LOS EDIFICIOS DE LAS HABITACIONES. LA COMIDA NO ES PARA NADA BUENA, POCAS OPCIONES Y SABOR MALO, COMPARADO CON PUNTA CANA. PERO EN FIN LA PASAMOS BIEN PORQUE DECIMOS SER FELICES EN NUESTRAS VACACIONES Y NO PERMITIR QUE EL EXTERIOR NOS AFECTARA
Stayed 4 nights in Jul 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We really loved PH. They’re good from servicest to foods and drinks. Especially we love our personal agent, Luis Castrol. Upgrade Star Class to get an A-list experience. Totally worth it.
Stayed 6 nights in Jul 2022

1/5 Terrible

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was terrible.
Stayed 4 nights in Jul 2022

General hotel information

Hotel locationCosta Mujeres
Star rating4 star property
Nearest airportCancun, Quintana Roo (CUN-Cancun Intl.)
Nearby landmarksPlaya Tortugas, Langosta Beach, Tortuga Beach