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Overview of Planet Hollywood Beach Resort Cancun - All Inclusive

Photo gallery

Featured Image
Private beach, white sand, beach umbrellas, beach massages
Water Park
4 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, sun loungers
4 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, sun loungers

Planet Hollywood Beach Resort Cancun - All Inclusive

4 out of 5

4.0/5 Very good

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationMujeres Beach6 min drive
    Popular LocationPlaya Mujeres Golf Club7 min drive
    Popular LocationPunta Sam Ferry Terminal11 min drive
    AirportCancun, Quintana Roo (CUN-Cancun Intl.)45 min drive

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Star Class Directors Suite One Bedroom Swim Out

  • 1227 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Directors Suite One Bedroom

No guest room rating
  • 1227 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite

4.3/5 guest room rating
  • 570 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

Star Class Junior Suite

4/5 guest room rating
  • 570 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

Star Class Junior Suite Ocean View

5/5 guest room rating
  • 570 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

Junior Suite Swim Out

No guest room rating
  • 570 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

Star Class Directors Suite One Bedroom

  • 1227 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Star Class Producers Two Bedroom Suite Swim Out

  • 3606 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Star Class Directors Suite Two Bedroom

  • 1808 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Star Class Entourage Suite

  • 689 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Directors Suite Two Bedroom

No guest room rating
  • 1808 sq ft
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

Star Class Junior Suite Swim Out

4/5 guest room rating
  • 570 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

Entourage Suite

5/5 guest room rating
  • 689 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Star Class Producers Three Bedroom Suite

  • 4187 sq ft
  • Sleeps 12
  • 2 King Beds, 2 Queen Beds and 1 Double Sofa Bed

Star Class Producers Two Bedrooms Suite

  • 3606 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

About this area

Costa Mujeres

Located in Costa Mujeres, Planet Hollywood Beach Resort Cancun - All Inclusive is on a private beach. Las Americas Cancun Mall and Market 28 are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Mujeres Beach and Norte Beach. Traveling with kids? Consider Dolphin Discovery, or check out an event or a game at Fernando Toro Valenzuela Stadium.
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Popular Location

What's nearby

  • Mujeres Beach - 6 min drive
  • Playa Mujeres Golf Club - 7 min drive
  • Punta Sam Ferry Terminal - 11 min drive
  • El Meco Archaeological Site - 13 min drive
  • Norte Beach - 96 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 45 min drive

Restaurants

  • So Cal Gourmet Emporium — 1 min walk
  • East Sushi & Teppanyaki — 1 min walk

About this property

Planet Hollywood Beach Resort Cancun - All Inclusive

Upscale hotel on the beach, with 4 outdoor swimming pools
At Planet Hollywood Beach Resort Cancun - All Inclusive, hit the private white sand beach, dine onsite at So Cal Gourmet Emporium, or enjoy a drink at one of the hotel's 9 bars/lounges. All 648 rooms offer thoughtful touches like bathrobes and slippers, as well as comforts such as premium bedding and down comforters. Furnished balconies or patios and 24-hour room service are standard, as are flat-screen TVs with cable channels.
Planet Hollywood Beach Resort Cancun - All Inclusive offers 648 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature down comforters and premium bedding. Flat-screen televisions come with premium cable channels.

Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

All-inclusive details

All-inclusive room rates at Planet Hollywood Beach Resort Cancun - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:30 AM
  • 11 restaurants and 1 coffee shop/café
  • 9 bars/lounges and 1 swim-up bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 4 outdoor pools
  • Aerobics classes
  • Children's pool
  • Designer stores
  • Fitness center
  • Pilates classes
  • Spa services
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Snack bar/deli

Conveniences

  • Elevator
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • Portuguese
  • Spanish

Business services

  • Business center
  • Conference center

Outdoors

  • Beach umbrellas
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished balcony or patio

More

  • Desk
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Turndown service

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child 1 year old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

Pool access available from 7:00 AM to 8:00 PM
One child 1 year old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms

Property is also known as

Planet Hollywood Beach Resort Cancun - All Inclusive Hotel
Planet Hollywood Beach Resort Cancun
Planet Hollywood Beach Resort Cancun All Inclusive
Planet Hollywood Beach Resort Cancun - All Inclusive Hotel

Frequently asked questions

4.0
Very good
Rating 5 - Excellent. 28 out of 62 reviews
5 - Excellent 45%
Rating 4 - Good. 21 out of 62 reviews
4 - Good 34%
Rating 3 - Okay. 4 out of 62 reviews
3 - Okay 6%
Rating 2 - Poor. 5 out of 62 reviews
2 - Poor 8%
Rating 1 - Terrible. 4 out of 62 reviews
1 - Terrible 6%

4.5/5

Cleanliness

4.1/5

Staff & service

4.1/5

Amenities

4.4/5

Property conditions & facilities
Write a review

5/5 Excellent

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly & precautions with the covid rules . Loved it so much that we are planning on taking our kids soon by the end of the year .. Thank you everyone from Planet hollywood for your hospitality 10/10
Stayed 5 nights in May 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel ubicado en una zona exclusiva de Cancun, el hotel esta totalmente nuevo y sus intalaciones inmejorables. La comida excelente, solo deberian tener mas platos autenticos en el restaurante mexicano.
Stayed 7 nights in May 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and clean.. pros are definitely the lazy river, and the dinners at restaurants. Cons would be front desk, the check in was a long process, and the breakfast buffet. There wasn’t much of a variety, it was the same thing everyday. Overall would recommend this resort.
Stayed 5 nights in May 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, and entertainment. The food was everything, as well as the drinks. Rooms are gorgeous, I had a swim out, no other room should be booked but this one. Massages from the spa are everything! Can’t wait to go back, it was my first time and they made it amazing.
Stayed 5 nights in Apr 2021

4/5 Good

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many rude server...rest place its awesome
Stayed 8 nights in Apr 2021