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Grand Sunset Princess - All Inclusive

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Indoor pool, 12 outdoor pools, open 8:00 AM to 8:00 PM, free cabanas
On the beach, white sand, free beach shuttle, free beach cabanas
Indoor pool, 12 outdoor pools, open 8:00 AM to 8:00 PM, free cabanas
Suite with Jacuzzi and Outdoor Shower | Free minibar, in-room safe, desk, blackout drapes
Suite with Jacuzzi and Outdoor Shower | View from room

Overview of Grand Sunset Princess - All Inclusive

Grand Sunset Princess - All Inclusive

4.5 star property

7.8/10 Good

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning
Map
Prolongación 5ta Avenida Mza 20 Lote 006, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationEl Camaleon Mayakoba Golf Course18 min drive
  • Popular LocationGran Coyote Golf21 min drive
  • Popular LocationPunta Esmeralda Beach28 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)51 min drive

Room options

About this area

Playa del Carmen

Located in Playa del Carmen, Grand Sunset Princess - All Inclusive is in the entertainment district and on the beach. Xcaret Eco Theme Park is a popular attraction and the area's natural beauty can be seen at Playa del Carmen Main Beach and Maroma Beach. Traveling with kids? Consider Temazcal Natura, or check out an event or a game at Mario Villanueva Stadium Madrid. Take an opportunity to explore the area for water adventures such as scuba diving.

What's nearby

  • Guadalupe Church - 10 min drive
  • Playa 88 - 13 min drive
  • El Camaleon Mayakoba Golf Course - 18 min drive
  • Gran Coyote Golf - 21 min drive
  • Punta Esmeralda Beach - 28 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive

Restaurants

  • Coco's Cabanas - 10 min walk
  • Arezzo - 15 min walk
  • La Brasserie - 20 min walk
  • Koh Thai - 20 min walk
  • Fonda Argentina - 9 min drive

About this property

Grand Sunset Princess - All Inclusive

4.5-star luxury property in a shopping district
Consider a stay at Grand Sunset Princess - All Inclusive and take advantage of a free breakfast buffet, water-park access, and a nightclub. With a white sand beach, free beach cabanas, and 2 beach bars, this property is the perfect place to soak up some sun. Treat yourself to hydrotherapy, a Swedish massage, or a body scrub at the onsite spa. Be sure to enjoy a meal at any of the 9 onsite restaurants, which feature Mexican cuisine and more. Enjoy the 24-hour gym, as well as activities like kayaking, beach volleyball, and archery. Stay connected with free in-room WiFi, and guests can find other amenities such as 3 swim-up bars and 3 poolside bars.
Additional perks include:
  • 12 outdoor pools and an indoor pool, with 3 swim-up bars, free cabanas, and sun loungers
  • Free self parking
  • 5 meeting rooms, tour/ticket assistance, and a billiards/pool table
  • A TV in the lobby, massage treatment rooms, and an elevator
Room features
All 672 rooms include comforts such as air conditioning and separate sitting areas, in addition to perks like free stocked minibars and free WiFi. Guests reviews speak well of the clean rooms at the property.
More amenities include:
  • Childcare services and free extra beds
  • Bathrooms with free toiletries and hair dryers
  • Wardrobes/closets, balconies, and separate sitting areas

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Land activities

Volleyball

Languages

English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Free beach shuttle

Food and drink

  • Free buffet breakfast available daily
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Naranja
  • La Hacienda
  • La Vaqueria
  • Le Fleur
  • Mamma Mia

Things to do

  • 12 outdoor pools
  • 24-hour gym
  • 4 spa tubs
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Indoor pool
  • Kayaking
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Table tennis
  • TV in common areas
  • Water park

Family friendly

  • 12 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Indoor pool
  • Lifeguards on site
  • Living room
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Elevator
  • In-room accessibility (select rooms)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Designated smoking areas
  • Eco-friendly cleaning products
  • Humane treatment of captive wild animals
  • Lifeguards
  • Reception hall
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Room service

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 50

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out fee: MXN 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Grand Sunset Princess All Suites Resort
Grand Sunset Princess - All Inclusive Playa del Carmen
Grand Sunset Princess All Suites Resort Spa All Inclusive
Grand Sunset Princess - All Inclusive All-inclusive property

Frequently asked questions

Does Grand Sunset Princess - All Inclusive have a pool?

Yes, this property has an indoor pool, 12 outdoor pools, and a children's pool. Pool access is from 8:00 AM–8:00 PM.

How much does it cost to stay at Grand Sunset Princess - All Inclusive?

As of Feb 3, 2023, prices found for a 1-night stay for 2 adults at Grand Sunset Princess - All Inclusive on Feb 4, 2023 start from CA $457.32, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Sunset Princess - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Sunset Princess - All Inclusive?

Self parking is free at this property.

What time is check-in at Grand Sunset Princess - All Inclusive?

Check-in is from 3:00 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Grand Sunset Princess - All Inclusive?

Check-out is at noon. Late check-out is available for MXN 50 (subject to availability).

Are there all-inclusive benefits at Grand Sunset Princess - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include volleyball.

Where is Grand Sunset Princess - All Inclusive located?

Located in Playa del Carmen, this beachfront property is in the entertainment district and within 3 mi (5 km) of Playa Xcalacoco, Punta Esmeralda Beach, and Playa 88. El Camaleon Mayakoba Golf Course and Tres Rios Ecopark are also within 3 mi (5 km).

Reviews

7.8

Good

Rating 10 - Excellent. 276 out of 680 reviews" "
" "10 - Excellent 41%
Rating 8 - Good. 205 out of 680 reviews" "
" "8 - Good 30%
Rating 6 - Okay. 98 out of 680 reviews" "
" "6 - Okay 14%
Rating 4 - Poor. 46 out of 680 reviews" "
" "4 - Poor 7%
Rating 2 - Terrible. 55 out of 680 reviews" "
" "2 - Terrible 8%

8.4/10

Cleanliness

8.1/10

Staff & service

7.9/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Diane A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2023

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First “all inclusive” experience, and it was impressive. 1. You are to be able to eat and drink -all you want-good to great quality food in a paradisiac place; surrounded by nature, species of animals (iguanas, monkeys, raccoon looking animals, birds, etc) 2. The property is a bit dated but there is a remarkable effort from all the staff to keep it sparkling clean. 3. Management has arranged all sorts of activities for all ages, there is a theater with daily shows, very professional and worth attending. 4 The beach is very nice, again very clean and well maintained with at least two on duty lifeguards. 5.The staff is VERY friendly, and have great sense of customer service 6. There are security guards in the property, so you feel safe walking at night and with no worries about your belongings being stolen 7. The Downside of “all inclusive” deals is of course having to stand in line for your meals, drinks, and check in. Sometimes the buffet restaurants (3 that we were aware of) feel very hectic due to the amount of people, so be prepared for that. 8. The quality of food at the buffet style restaurants is an average of 7-8/10 in terms of quality, However you can book one of the 4 “a la carte” options and the food quality jumps to 9-10/10. Install the hotel app as soon as you arrive and try to book your “a la carte” meals for dinner and you will have a nice break from the buffets and the service is great. We recommend this hotel, great value for the money.
Stayed 5 nights in Jan 2023

8/10 Good

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Lots to do, lots to eat and drink. Lots of walking kind of sucked
Stayed 6 nights in Jan 2023

10/10 Excellent

Nicholas Alberto Silva

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 7 nights in Jan 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Don’t listen to any negative reviews because if you travel between January which we did and it was absolutely amazing! We travel a lot and never had an experience quite like this one. Use Nexxus for your transport to and from the airport and the resort will do the rest. From check in to check out it was 100 star service and the food, drinks, and grounds were amazing!
Stayed 5 nights in Jan 2023

8/10 Good

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Excellent customer service in all facilities. Only issue was having 2 double beds instead of the king like i booked. When brought up to thd front desk they did not seem to care
Stayed 7 nights in Jan 2023

10/10 Excellent

Brian John

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 5th visit to the Sunset Princess. We absolutely love it there.
Stayed 7 nights in Jan 2023

2/10 Terrible

ORA

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
PLEASE PLEASE PLEASE book somewhere else. The resort is NASTY & DISGUSTING. 1st, the check in was a Hot Mess, I paid for 2 rooms with 2 queen beds, close to each other for medical reasons. They tried to give me 2 rooms with 1 queen beds, on two different floors. 2nd, I got there on a Sunday morning, they said that I could not book a restaurant because everything was booked for the week. HOW IS EVERYTHING BOOK WHEN YOU CAN NOT BOOK A RESERVATION UNTIL THE MORNING. 3rd, The rooms where sooooo dirty, I cleaned them myself, because they NEVER sent anyone to the room to re-clean. 4th, The food is HORRIBLE, same thing every day and I got sick eating the mystery meat. 5th, THERE ARE BIG ANIMALS ROAMING ALL THRU THE RESORT. I could even enjoy laying out at the beach or pool without a HUG ANIMAL COMING OVER LOOKING FOR FOOD. There are huge signs that says don’t feed the animals, but they still will come around to see if you would feed them. 6th, after they cook the food at the pool and beach, the Animals where all over the cooking area, don’t know if they clean the next day or what. All Management would say is “This is Part of Mexico”. I have been to Mexico before and have not seen Anything like this. I THOUGHT I WAS IN WILD KINGDOM RESORT. THIS RESORT IS DISGUSTING. I WILL NEVER EVER GO BACK FOR MY SAFETY AND HEALTH. THEY NEED TO CLOSE THIS PLACE DOWN. MONEY ISN’T EVERYTHING, PLEASE BOOK SOMEWHERE ELSE OR DON’T GO!!!!!!!!
Stayed 4 nights in Jan 2023

4/10 Poor

Patricia

Travelled with group
Disliked: Amenities
I reserved at sunset side and was given a room at riviera. The riviera side is cheaper and older rooms. The phone in room only worked for incoming calls. I was given a king bed instead of double beds. The beach access was not as shown on website.
Stayed 3 nights in Jan 2023

8/10 Good

Angela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the pool and the swim up room. We weren’t there for long but we just weren’t overly impressed with the food.
Stayed 2 nights in Jan 2023

General hotel information

Hotel location
Playa del Carmen
Star rating
4.5 star property
Nearest airport
Cancun, Quintana Roo (CUN-Cancun Intl.)
Nearby landmarks
El Camaleon Mayakoba Golf Course, Grand Coral Golf Riviera Maya, Punta Esmeralda Beach