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Private beach, white sand, free beach cabanas, sun-loungers
Private beach, white sand, free beach cabanas, sun-loungers
2 outdoor pools, pool umbrellas, pool loungers
2 outdoor pools, pool umbrellas, pool loungers

Guest reviews

4.1/5 Very Good
855 reviews
Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Map

Explore the area

Popular LocationLabnaHa Ecopark Adventures4 min drive
Popular LocationCenote Manatí5 min drive
Popular LocationSoliman Bay9 min drive
AirportTulum, Quintana Roo (TUY)9 min drive

Choose dates to view prices

  • Deluxe Room, 1 King Bed, Garden View

    4.6/5 guest room rating

    Room amenities

    • 451 sq ft
    • Sleeps 3
    More detailsDeluxe Room, 1 King Bed, Garden View
  • Standard Room

    4.3/5 guest room rating

    Room amenities

    • 451 sq ft
    • Sleeps 4
    More detailsStandard Room
  • Deluxe Garden view 2 double beds, adults only

    Room amenities

    • 451 sq ft
    • Sleeps 3
    More detailsDeluxe Garden view 2 double beds, adults only
  • Deluxe Ocean View 2 Double Bed

    Room amenities

    • 451 sq ft
    • Ocean view
    • Sleeps 4
    More detailsDeluxe Ocean View 2 Double Bed
  • Deluxe Room, garden view 1 king bed Adults Only

    5/5 guest room rating

    Room amenities

    • 451 sq ft
    • Sleeps 2
    More detailsDeluxe Room, garden view 1 king bed Adults Only
  • Deluxe Room 1 King Bed Ocean View

    3.8/5 guest room rating

    Room amenities

    • 451 sq ft
    • Ocean view
    • Sleeps 3
    More detailsDeluxe Room 1 King Bed Ocean View
  • Hacienda Club Presidential Suite

    Room amenities

    • 1948 sq ft
    • Ocean view
    • Sleeps 4
    More detailsHacienda Club Presidential Suite
  • Hacienda Preferred Club Suites

    Room amenities

    • 623 sq ft
    • Ocean view
    • Sleeps 3
    More detailsHacienda Preferred Club Suites
  • Preferred Club Deluxe Garden Swimout 2 Double beds

    5/5 guest room rating

    Room amenities

    • 451 sq ft
    • Sleeps 4
    More detailsPreferred Club Deluxe Garden Swimout 2 Double beds
  • Preferred Club Deluxe Garden Swimout 1 king bed

    Room amenities

    • 451 sq ft
    • Sleeps 3
    More detailsPreferred Club Deluxe Garden Swimout 1 king bed
  • Preferred Club Honeymoon Suite

    Room amenities

    • 627 sq ft
    • Ocean view
    • Sleeps 2
    More detailsPreferred Club Honeymoon Suite
  • Preferred Club Junior Suite Ocean Front 2 Double Beds

    4.3/5 guest room rating

    Room amenities

    • 547 sq ft
    • Ocean view
    • Sleeps 4
    More detailsPreferred Club Junior Suite Ocean Front 2 Double Beds
  • Preferred Club Junior Suite Ocean Front, king bed

    3.8/5 guest room rating

    Room amenities

    • 547 sq ft
    • Ocean view
    • Sleeps 3
    More detailsPreferred Club Junior Suite Ocean Front, king bed
  • Preferred Club Deluxe 2 Double Beds Garden Swimout Adults Only

    Room amenities

    • 451 sq ft
    • Sleeps 3
    More detailsPreferred Club Deluxe 2 Double Beds Garden Swimout Adults Only
  • Preferred Deluxe 1 King Bed Garden Swimout Adults Only

    Room amenities

    • 451 sq ft
    • Sleeps 2
    More detailsPreferred Deluxe 1 King Bed Garden Swimout Adults Only
  • Junior Suite Double Garden View

    3.8/5 guest room rating

    Room amenities

    • 547 sq ft
    • Sleeps 4
    More detailsJunior Suite Double Garden View
  • Preferred Club Junior Suite Double Ocean View Double

    Room amenities

    • 547 sq ft
    • Ocean view
    • Sleeps 4
    More detailsPreferred Club Junior Suite Double Ocean View Double
  • Junior Suite King Garden View

    3.9/5 guest room rating

    Room amenities

    • 547 sq ft
    • Sleeps 3
    More detailsJunior Suite King Garden View
  • Preferred Club Junior Suite King Ocean View King

    Room amenities

    • 547 sq ft
    • Ocean view
    • Sleeps 3
    More detailsPreferred Club Junior Suite King Ocean View King
  • Deluxe Room, 2 Double Beds, Garden View

    4.4/5 guest room rating

    Room amenities

    • 451 sq ft
    • Sleeps 4
    More detailsDeluxe Room, 2 Double Beds, Garden View
  • Deluxe Room, 1 King Bed, Garden View (Junior)

    Room amenities

    • 515 sq ft
    • Sleeps 3
    More detailsDeluxe Room, 1 King Bed, Garden View (Junior)
  • Junior Suite, 1 King Bed, Garden View (Preferred Club)

    Room amenities

    • 547 sq ft
    • Sleeps 4
    More detailsJunior Suite, 1 King Bed, Garden View (Preferred Club)
  • Junior Suite, 2 Double Beds, Garden View (Preferred Club)

    Room amenities

    • 547 sq ft
    • Sleeps 4
    More detailsJunior Suite, 2 Double Beds, Garden View (Preferred Club)
  • Breakfast Plan Deluxe Garden View King

    Room amenities

    • 452 sq ft
    • Sleeps 3
    More detailsBreakfast Plan Deluxe Garden View King
  • Breakfast Plan Deluxe Garden View Double

    Room amenities

    • 463 sq ft
    • Sleeps 4
    More detailsBreakfast Plan Deluxe Garden View Double
  • Breakfast Plan Junior Suite Garden View King

    Room amenities

    • 547 sq ft
    • Sleeps 3
    More detailsBreakfast Plan Junior Suite Garden View King
  • Breakfast Plan Junior Suite Garden View Double

    Room amenities

    • 547 sq ft
    • Sleeps 4
    More detailsBreakfast Plan Junior Suite Garden View Double

The average per-night price is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Tulum

Located in Tulum, Dreams Tulum Resort & Spa - Optional All Inclusive is next to a golf course and on a private beach. The area's natural beauty can be seen at Tulum National Park and Gran Cenote, while LabnaHa Ecopark Adventures and Xel-Há Park are popular local attractions. Travelling with kids? Consider Tulum Monkey Sanctuary and Jungle Place. Spend some time exploring the area's activities, including golf lessons.

Visit our Tulum travel guide
Map
Popular Location

What's nearby

  • Tulum National Park - 2 min drive
  • LabnaHa Ecopark Adventures - 4 min drive
  • Cenote Manatí - 5 min drive
  • Soliman Bay - 9 min drive
  • Tulum Mayan Ruins - 12 min drive

Restaurants

  • Bordeaux — 1 min walk
  • El Patio — 1 min walk

About this property

Dreams Tulum Resort & Spa - Optional All Inclusive

4.5-star hotel with pools, private beach and full-service spa
Catch some rays on Dreams Tulum Resort & Spa - Optional All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 9 restaurants. All 432 individually decorated rooms feature free WiFi and 24-hour room service. Guests can enjoy deep soaking bathtubs, and other standard amenities include furnished balconies or patios, DVD players and flat-screen TVs.
Dreams Tulum Resort & Spa - Optional All Inclusive offers 432 forms of air-conditioned accommodation which are accessible via exterior corridors, and features DVD players and a safe. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature down comforters. 42-inch Flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Tulum hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

All-inclusive details

All-inclusive room rates at Dreams Tulum Resort & Spa - Optional All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Cleaning and safety practices

Enhanced cleanliness measures

Follows industry sanitisation guidelines of enhanced cleanliness and enhanced cleanliness
Enhanced cleanliness are washed at 60°C or hotter
High-touch surfaces are cleaned and enhanced cleanliness
Disinfectant is used to clean the property

Social distancing

Social distancing measures in place
Guest rooms kept vacant for 24 hours between stays
Protective shields in place at main contact areas

Safety measures

Individually wrapped food options available through room service
Hand sanitiser provided
Masks available
Temperature checks available for guests
Temperature checks given to staff
Personal protective equipment worn by staff
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Free valet parking

Food and drink

  • Buffet and à la carte meals, snacks and beverages included
  • 9 restaurants and 1 coffee shop/cafe
  • 7 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Things to do

  • 18 holes of golf
  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Kayaking
  • Nightclub
  • Outdoor tennis court
  • Playground
  • Sauna
  • Scuba diving
  • Snorkelling
  • Tennis
  • Volleyball
  • Winery attached

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry-cleaning service
  • DVD player
  • Free children's club
  • Free cots/infant beds
  • Free rollaway/extra beds
  • Free supervised childcare/activities
  • Corner/local shop
  • In-room childcare (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • Italian
  • Spanish

Business services

  • 1 meeting room
  • Business centre
  • Conference centre (5460 square feet of space)

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 12 treatment rooms
  • Aromatherapy
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas
  • TV in reception

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Free cots/infant beds
  • Free rollaway beds
  • Linens

Bathroom

  • Bathrobes
  • Deep-soaking bathtub
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • TV channels
  • DVD player
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

Outdoor space

  • Furnished balcony or patio

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free international calls
  • Free local calls
  • Free newspapers
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in between 3 PM and midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots (infant beds)

Property payment types

American ExpressDiners ClubDiscoverMastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.
  • Personal protective equipment, including masks, will be available to guests.
  • Individually wrapped food options are available through room service.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.
  • The property affirms that it adheres to the enhanced cleanliness sanitisation guidelines and the enhanced cleanliness sanitisation guidelines.

We should mention

Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Can I cancel my reservation for free at Dreams Tulum Resort & Spa - Optional All Inclusive and receive a full refund?
Yes, Dreams Tulum Resort & Spa - Optional All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Dreams Tulum Resort & Spa - Optional All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
Does this hotel have a pool?
Yes, this property has 2 outdoor pools and a children's pool.
Is this hotel pet-friendly?
No, only service animals are welcome at the property.
How much is parking at this hotel?
Self-parking and valet parking are free at this property.
What time is check-in at this hotel?
Check-in is from 3 PM to midnight. A fee applies for early check-in (amount may vary, subject to availability). Late check-in is available during limited hours.
What time is check-out at this property?
Checkout is at noon. Late checkout is available for a fee (amount may vary).
Is this hotel all-inclusive?
Some rate plans available at this hotel are all-inclusive.
Where is this hotel located?
Located in Tulum, this beachfront hotel is next to a golf course and within 3 mi (5 km) of Tulum National Park and LabnaHa Ecopark Adventures. Xel-Há Park and Tulum Mayan Ruins are also within 6 mi (10 km).

Guest reviews

Overall score and ratings for Dreams Tulum Resort & Spa - Optional All Inclusive

4.1
Very Good
5 - Excellent
398
4 - Good
243
3 - Okay
128
2 - Mediocre
42
1 - Poor
44
4.3
Cleanliness
4.4
Service and Staff
4.2
Amenities
4.2
Property condition

3/5

  • Liked: Property conditions & facilities
  • Disliked: Cleanliness, staff & service, amenities

Long wait for food.. plus extra fee $780 when we got into the hotel just because optional all inclusive doesnt mean everything is include

Stayed 6 nights in Jul 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was awesome and amazing! We really enjoyed ourselves for our 3 year anniversary and the hydrotherapy and massage and the yoga on the beach!

Stayed 4 nights in Jul 2020

1/5

  • Disliked: Staff & service, amenities, property conditions & facilities

Bad experience. VIP concierge lied to my face about the room, and the hotel did not hold her accountable or rectify the situation. I ended up leaving after the first night, and stayed at a different smaller hotel that was absolutely fantastic. Staff is not honest nor do they seems to genuinely like their jobs. Upon arrival, the vip check-in person told me I was in a standard room with garden view... When I had paid more via Expedia to have an “upgraded” Preferred Club Ocean View suite... Never got that room. They put me in a room facing the seaside grill. So we had a view of concrete wall and the pool in front of it with a bunch of extremely loud and disrespectful Americans that were drunk at the pool all day, making out and basically dry humping the entire time. Not what we wanted to see... not what I call paradise and relaxing. Their pictures are extremely misleading. The light above the nightstand fell out of the wall nearly onto my head when I went to turn it off. Service was horrible. You will do a lot of waiting here. There was only ONE restaurant open at night—when they claim you will have multiple options. Waited an hour and a half to be seated, then another hour to be served our food. I was in complete disbelief... Food quality is mediocre at best. Lets just says you get what you pay for? The beach was full of seaweed... they claimed to have cleaned it every morning.. but that certainly was not the case. Very upset. This is also not the true Tulum area—so commercial.

Stayed 4 nights in Jul 2020

3/5

  • Liked: Cleanliness
  • Disliked: Property conditions & facilities

Rooms smelled like mildew. Asked to get it checked was never checked. The stay overrall was okay. I like that its right off the beach and our partial ocean view was nice too. Food was hit or miss. Some days good and other meals just okay. Due to covid-19 capacity was low so initially the stay was good, staff was plentiful as the week went on, we noticed more guest but the same amount of staff. We waited over an hour for room service and over an hour to get our food in the restaurant. Other than that, I felt safe, I felt they were taking sanitation precautions seriously so that in it self was comforting. I personally would not stay at Dreams Tulum again, would look for something a little more well maintained.

Stayed 4 nights in Jul 2020

3/5

  • Liked: Cleanliness, property conditions & facilities

Beautiful resort, because of this pandemic the hotel is running on skeleton crew, and it’s not enough to accommodate the small amount of people that are allowed to be there. To get an omelette was an hour wait most days. But considering , we all made the best of it and made many beautiful memories!

Stayed 5 nights in Jul 2020