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Overview of Dreams Tulum Resort & Spa

Photo gallery

Featured Image
Private beach, white sand, free beach cabanas, sun loungers
Private beach, white sand, free beach cabanas, sun loungers
2 outdoor pools, pool umbrellas, sun loungers
2 outdoor pools, pool umbrellas, sun loungers
VIP Access

Dreams Tulum Resort & Spa

4.5 out of 5

4.0/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

    Popular LocationLabnaHa Ecopark Adventures4 min drive
    Popular LocationCenote Manatí5 min drive
    Popular LocationSoliman Bay9 min drive
    AirportTulum, Quintana Roo (TUY)9 min drive

Choose dates to view prices

  • Junior Suite, 1 King Bed, Garden View (Preferred Club)

    Room amenities

    • 547 sq ft
    • Sleeps 4
    • 1 King Bed
    More details
  • Hacienda Preferred Club Suites

    Room amenities

    • 623 sq ft
    • Ocean view
    • Sleeps 3
    • 2 Double Beds OR 1 King Bed
    More details
  • Breakfast Plan Deluxe Garden View King

    4.7/5 guest room rating

    Room amenities

    • 452 sq ft
    • Sleeps 3
    • 1 King Bed
    More details
  • Junior Suite Double Garden View

    4/5 guest room rating

    Room amenities

    • 547 sq ft
    • Sleeps 4
    • 2 Double Beds
    More details
  • Deluxe Room, garden view 1 king bed Adults Only

    5/5 guest room rating

    Room amenities

    • 451 sq ft
    • Sleeps 2
    • 1 King Bed
    More details
  • Junior Suite King Garden View

    3.9/5 guest room rating

    Room amenities

    • 547 sq ft
    • Sleeps 3
    • 1 King Bed
    More details
  • Preferred Club Deluxe Garden Swimout 2 Double beds

    5/5 guest room rating

    Room amenities

    • 451 sq ft
    • Sleeps 4
    • 2 Double Beds
    More details
  • Deluxe Room 1 King Bed Ocean View

    4.2/5 guest room rating

    Room amenities

    • 451 sq ft
    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More details
  • Deluxe Room, 1 King Bed, Garden View

    4.6/5 guest room rating

    Room amenities

    • 451 sq ft
    • Sleeps 3
    • 1 King Bed
    More details
  • Deluxe Garden view 2 double beds, adults only

    Room amenities

    • 451 sq ft
    • Sleeps 3
    • 2 Double Beds
    More details
  • Preferred Club Junior Suite Double Ocean View Double

    Room amenities

    • 547 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More details
  • Junior Suite, 2 Double Beds, Garden View (Preferred Club)

    Room amenities

    • 547 sq ft
    • Sleeps 4
    • 2 Double Beds
    More details
  • Deluxe Ocean View 2 Double Bed

    Room amenities

    • 451 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More details
  • Breakfast Plan Junior Suite Garden View Double

    Room amenities

    • 547 sq ft
    • Sleeps 4
    • 2 Double Beds
    More details
  • Preferred Club Honeymoon Suite

    Room amenities

    • 627 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More details
  • Preferred Deluxe 1 King Bed Garden Swimout Adults Only

    Room amenities

    • 451 sq ft
    • Sleeps 2
    • 1 King Bed
    More details
  • Preferred Club Junior Suite Ocean Front, king bed

    3.9/5 guest room rating

    Room amenities

    • 547 sq ft
    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More details
  • Hacienda Club Presidential Suite

    Room amenities

    • 1948 sq ft
    • Ocean view
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More details
  • Preferred Club Junior Suite King Ocean View King

    Room amenities

    • 547 sq ft
    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More details
  • Deluxe Room, 2 Double Beds, Garden View

    4.3/5 guest room rating

    Room amenities

    • 451 sq ft
    • Sleeps 4
    • 2 Double Beds
    More details
  • Preferred Club Deluxe Garden Swimout 1 king bed

    Room amenities

    • 451 sq ft
    • Sleeps 3
    • 1 King Bed
    More details
  • Breakfast Plan Deluxe Garden View Double

    Room amenities

    • 463 sq ft
    • Sleeps 4
    • 2 Double Beds
    More details
  • Deal Of the Day

    4.3/5 guest room rating

    Room amenities

    • 451 sq ft
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More details
  • Preferred Club Deluxe 2 Double Beds Garden Swimout Adults Only

    Room amenities

    • 451 sq ft
    • Sleeps 3
    • 2 Double Beds
    More details
  • Preferred Club Junior Suite Ocean Front 2 Double Beds

    Room amenities

    • 547 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More details
  • Deluxe Room, 1 King Bed, Garden View (Junior)

    Room amenities

    • 515 sq ft
    • Sleeps 3
    • 1 King Bed
    More details
  • Breakfast Plan Junior Suite Garden View King

    Room amenities

    • 547 sq ft
    • Sleeps 3
    • 1 King Bed
    More details

About this area

Tulum

Located in Tulum, Dreams Tulum Resort & Spa is next to a golf course and on a private beach. The area's natural beauty can be seen at Tulum National Park and Gran Cenote, while LabnaHa Ecopark Adventures and Xel-Há Park are popular area attractions. Traveling with kids? Consider Tulum Monkey Sanctuary and Jungle Place. Spend some time exploring the area's activities, including golf lessons.
Popular Location

What's nearby

  • Tulum National Park - 2 min drive
  • LabnaHa Ecopark Adventures - 4 min drive
  • Cenote Manatí - 5 min drive
  • Soliman Bay - 9 min drive
  • Tulum Mayan Ruins - 12 min drive

Restaurants

  • Bordeaux — 1 min walk
  • El Patio — 1 min walk
  • Oscar & Lalo — 7 min drive
  • Chamicos — 9 min drive
  • La Coqueta — 9 min drive

About this property

Dreams Tulum Resort & Spa

4.5-star hotel with pools, private beach, full-service spa
Catch some rays on Dreams Tulum Resort & Spa's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 9 restaurants. All 432 soundproofed rooms feature free WiFi and 24-hour room service. Guests can enjoy deep soaking tubs, and other standard amenities include furnished balconies or patios, DVD players, and flat-screen TVs.
Dreams Tulum Resort & Spa offers 432 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and safes. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature down comforters. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Tulum hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, an outdoor tennis court, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a spa tub.

The spa is open daily.

All-inclusive details

All-inclusive room rates at Dreams Tulum Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Awards and affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Onsite parking is wheelchair accessible

Food and drink

  • Buffet and à la carte meals, snacks, and beverages included
  • 9 restaurants and 1 coffee shop/café
  • 7 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Things to do

  • 18 holes of golf
  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Fitness center
  • Full-service spa
  • Kayaking
  • Nightclub
  • Outdoor tennis court
  • Playground
  • Sauna
  • Scuba diving
  • Snorkeling
  • Tennis
  • Volleyball
  • Winery attached

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry cleaning service
  • DVD player
  • Free children's club
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Free supervised childcare/activities
  • Grocery/convenience store
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • Italian
  • Spanish

Business services

  • 1 meeting room
  • Business center
  • Conference center (5460 square feet of space)

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 12 treatment rooms
  • Aromatherapy
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Free cribs/infant beds
  • Free rollaway beds

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower/tub combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • Cable channels
  • DVD player
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

Outdoor space

  • Furnished balcony or patio

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free international calls
  • Free local calls
  • Free newspapers
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Dreams Tulum Resort All Inclusive
Dreams Tulum
Dreams Tulum All Inclusive
Hotel Dreams Tulum Resort & Spa - All Inclusive Tulum
Dreams Tulum Resort All Inclusive
Dreams Tulum All Inclusive
Tulum Dreams Tulum Resort & Spa - All Inclusive Hotel
Hotel Dreams Tulum Resort & Spa - All Inclusive
Dreams Tulum Resort & Spa - All Inclusive Tulum
Dreams Tulum Resort Spa All Inclusive
Dreams Resort All Inclusive
Dreams All Inclusive
Dreams Tulum & Inclusive Tulum
Dreams Tulum Resort Spa
Dreams Tulum & Spa Tulum
Dreams Tulum Resort & Spa Hotel
Dreams Tulum Resort & Spa Tulum
Dreams Tulum Resort & Spa Hotel Tulum
Dreams Tulum Resort Spa All Inclusive
Dreams Tulum Resort Spa Optional All Inclusive

Frequently asked questions

Can I cancel my reservation for free at Dreams Tulum Resort & Spa and receive a full refund?
Yes, Dreams Tulum Resort & Spa offers free cancellation on select room rates, because flexibility matters! Please refer to Dreams Tulum Resort & Spa cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Dreams Tulum Resort & Spa?
As of Mar 5, 2021, prices found for a 1-night stay for 2 adults at Dreams Tulum Resort & Spa on Apr 4, 2021 start from CA $303, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Dreams Tulum Resort & Spa have a pool?
Yes, this property has 2 outdoor pools and a children's pool.
Is Dreams Tulum Resort & Spa pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Dreams Tulum Resort & Spa?
Self parking and valet parking are free at this property.
What time is check-in at Dreams Tulum Resort & Spa?
Check-in is from 3 PM - midnight. A fee applies for early check-in (amount may vary, subject to availability). Late check-in is available during limited hours.
What time is check-out at Dreams Tulum Resort & Spa?
Check-out is at noon. Late check-out is available for a fee (amount may vary).
Are there all-inclusive benefits at Dreams Tulum Resort & Spa?
Some rate plans available at this hotel are all-inclusive.
Where is Dreams Tulum Resort & Spa located?
Located in Tulum, this beachfront hotel is next to a golf course and within 3 mi (5 km) of Tulum National Park and LabnaHa Ecopark Adventures. Xel-Há Park and Tulum Mayan Ruins are also within 6 mi (10 km).
4.0
Very good
Rating 5 - Excellent. 456 out of 978 reviews
5 - Excellent 47%
Rating 4 - Good. 250 out of 978 reviews
4 - Good 26%
Rating 3 - Okay. 140 out of 978 reviews
3 - Okay 14%
Rating 2 - Poor. 65 out of 978 reviews
2 - Poor 7%
Rating 1 - Terrible. 67 out of 978 reviews
1 - Terrible 7%

4.3/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.1/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly they made sure you got everything you needed and more. Rooms were beautiful and room service cleaned daily. There was something bee to do every day. They even have a tour guide that helps you book activities outside of the resort. Definitely recommend I have no complaints
Stayed 4 nights in Feb 2021

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at this location was amazing, I highly recommend
Stayed 5 nights in Feb 2021

2/5 Poor

Travelled with partner
Sad face IconDisliked: Cleanliness, amenities, property conditions & facilities
Check in: Process takes awhile with a lot of paperwork. We arrived at 2:30pm & the room was not ready. Immediately after checking in, a sales person takes you to the lobby to sale you a spa package & VIP services. The sales rep was pushy and wanted us to commit eating breakfast with him the next day to go over packages. When we denied he told us it’s rare ppl deny so did we buy a package from someone at the airport. This process didn’t start the vacation off well. I wish they allowed ppl time to settle in before trying to get money out of us. Hotel lobby furniture is old & appears to be soiled, nothing about the hotels decor is modern from the lobby, restaurants & rooms. The bathroom sinks do not drain, the toilet runs non stop & it was very difficult to flush. Water pressure in the shower was light. Overall the resort can use upgrading. We constantly had to ask for bath towels, housekeeping would service the room & not leave towels. Housekeeping kept putting my toothbrush face down on the counter. The food & drinks were not good. Entertainment was not what we expected for low key, they only play music from 20 years ago, no pop, hip hop or top 40. No pool parties no beach parties no entertainment whatsoever. They say the have movie night etc but we didn’t see it & the staff is not informative about what’s going on around the resort. Some staff was nice while others were rude & unfriendly. Service at the restaurants was slow & the waiters forgot to get us water most times
Stayed 3 nights in Feb 2021

2/5 Poor

Travelled with group
Happy face iconLiked: Cleanliness, property conditions & facilities
A lot of employees didn’t speak English. They wouldn’t allow us to pay cash for many things. Also very upsetting we arrived and they told us the dinners were 65$ each person if we didn’t have all inclusive and on the last day we decided to get dinner it was only 40$ per person. They were very cheap with the water also. I was very shocked . The food was eh. Food wasn’t so horrible but wasn’t so great.
Stayed 4 nights in Feb 2021

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Dreams Tulum is wonderful for it's location, secluded from other resorts but only 4 miles from Tulum center. Gorgeous spot on the beach and wonderful pools. Every night there were themed interesting and safe options outside to dance, hear live music and shows for children. But if you didn't want to participate you could find a quiet place and the music always ends at 11:00am. There were some issues with our room, but Yasmine was amazing and helped with repairs and assistance very quickly. The food was delicious, varied, no waiting and the staff all wore masks and shields. We played tennis and spent time at the gym which were never crowded. Thank you Dreams Tulum
Stayed 6 nights in Feb 2021

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