Cancun, Quintana Roo (CUN-Cancun Intl.)34 min drive
Room options
About this area
Playa del Carmen
Located in Playa del Carmen, Senses Riviera Maya by Artisan - Gourmet All Inclusive - Adults Only is near the beach. Arrecife de Puerto Morelos National Park and Temazcal Natura are local attractions and those in the mood for shopping can visit Quinta Avenida and Artisans Market. Cenote Chaak Tun and Selvatica Adventure Kingdom are also worth visiting. Spend some time exploring the area's activities, including whale-watching.
Senses Riviera Maya by Artisan - Gourmet All Inclusive - Adults Only
Adults-only beach aparthotel
At Senses Riviera Maya by Artisan - Gourmet All Inclusive - Adults Only, hit the nearby beach, dine onsite at Cavamar, or enjoy a drink at one of the aparthotel's 2 bars/lounges. Each apartment boasts a private plunge pool and an indoor private spa tub, while offering a sitting area and a kitchen. Guests can enjoy a jetted tub, and other amenities include free WiFi, free minibar items, and a flat-screen TV.
Senses Riviera Maya by Artisan - Gourmet All Inclusive - Adults Only offers 38 air-conditioned accommodations with private plunge pools and indoor private spa tubs. Accommodations offer separate sitting areas. Beds feature premium bedding. 60-inch flat-screen televisions come with cable channels. Accommodations at this 4-star aparthotel have kitchens with microwaves and espresso makers. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads, complimentary toiletries, and hair dryers.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include free minibar items and complimentary bottled water. Housekeeping is offered daily and in-room massages can be requested.
Recreational amenities at the aparthotel include an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
All-inclusive details
This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Languages
English, Spanish
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
Social distancing
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.
Property amenities
Beach
White sand beach (direct access)
Beach towels
Pool/Spa
In-room massages
Outdoor pool
Private indoor spa tub
Private plunge pool
Internet
Free WiFi
Parking and transportation
24-hour roundtrip airport shuttle on request for a surcharge
Hilton Playa del Carmen, an All-Inclusive Adult Only Resort
Playa del Carmen
Pool
Parking included
Free WiFi
8.8/10Excellent (1,002 reviews)
8.8 out of 10 Excellent (See all 1,002 reviews)
Policies
Check-in
Check-in from 3:00 PM - anytime
Minimum check-in age: 18
Check-out
Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
A tax is imposed by the city: USD 1.72 per accommodation, per night
Resort fee: USD 10 per accommodation, per night
We have included all charges provided to us by the property.
Optional extras
Airport shuttle fee: USD 150 per person (roundtrip)
Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
We should mention
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property
Property is also known as
Senses Riviera Maya Artisan Resort Playa del Carmen
Senses Riviera Maya Artisan Resort
Senses Riviera Maya Artisan Playa del Carmen
Senses Riviera Maya Artisan
Senses Riviera Maya By Artisan Playa Paraiso Mexico
Frequently asked questions
Does Senses Riviera Maya by Artisan - Gourmet All Inclusive - Adults Only have a pool?
Yes, this property has an outdoor pool.
How much does it cost to stay at Senses Riviera Maya by Artisan - Gourmet All Inclusive - Adults Only?
As of Mar 29, 2023, prices found for a 1-night stay for 2 adults at Senses Riviera Maya by Artisan - Gourmet All Inclusive - Adults Only on Apr 9, 2023 start from CA $320.54, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Senses Riviera Maya by Artisan - Gourmet All Inclusive - Adults Only pet-friendly?
No, pets are not allowed at this property.
How much is parking at Senses Riviera Maya by Artisan - Gourmet All Inclusive - Adults Only?
Self parking is free at this property.
What time is check-in at Senses Riviera Maya by Artisan - Gourmet All Inclusive - Adults Only?
Check-in is from 3:00 PM - anytime.
What time is check-out at Senses Riviera Maya by Artisan - Gourmet All Inclusive - Adults Only?
Check-out is at noon. Late check-out is available for a fee (subject to availability).
Does Senses Riviera Maya by Artisan - Gourmet All Inclusive - Adults Only provide a shuttle to the airport?
Yes, there's an airport shuttle that runs on request. A fee of USD 150 per person applies.
Are there all-inclusive benefits at Senses Riviera Maya by Artisan - Gourmet All Inclusive - Adults Only?
Yes, the property is all-inclusive.
Senses Riviera Maya by Artisan - Gourmet All Inclusive - Adults Only Reviews
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Rating 10 - Excellent. 490 out of 1099 reviews" "
10 - Excellent
490
" "10 - Excellent 45%
Rating 8 - Good. 307 out of 1099 reviews" "
8 - Good
307
" "8 - Good 28%
Rating 6 - Okay. 141 out of 1099 reviews" "
6 - Okay
141
" "6 - Okay 13%
Rating 4 - Poor. 61 out of 1099 reviews" "
4 - Poor
61
" "4 - Poor 6%
Rating 2 - Terrible. 100 out of 1099 reviews" "
2 - Terrible
100
" "2 - Terrible 9%
8.5/10
Cleanliness
8.6/10
Staff & service
7.0/10
Amenities
7.8/10
Property conditions & facilities
7.5/10
Eco-friendliness
Reviews
6/10 Okay
Arnold F
Mar 9, 2023
Arnold F
8/10 Good
Jennifer Renee
Travelled with partner
Mar 7, 2023
Liked: Cleanliness, amenities
The ocean view suite and infinity pool were breathtaking and the overall property is beautiful. It was a perfect relaxing getaway and the staff was fantastic. Every single person exceeded expectations for personalized service.
There was an issue with the water while we were there so having hot water for a shower was a consistent issue.
There could have been a larger menu selection since only 1 restaurant is open for breakfast and dinner. Portions were incredibly small but you’re able to order as many servings as you wanted.
Overall the place is fantastic and we will definitely be returning.
Solid 4. Great people and service. Rufino at the pool bar was awesome and so was Nacho. But the building being older poses problems. The plumbing was very loud and we could only get hot water in all faucets and shower for 2 days.
Antonio
Stayed 3 nights in Feb 2023
6/10 Okay
ALICIA
Feb 28, 2023
Liked: Property conditions & facilities
This resort is mostly for couples. Very secluded. You’re not able to walk to other places other than the beach. The rooms are huge and very clean. The 2 restaurants have the same food listed daily. Not a good selection. They try to charge an extra $5 for room service even if it’s a box of sandwich. No packaged snacks available here, only restaurant meals. Dinner ends at 9:30 so if you miss that there is NO food available. Pool Cabanas are never available people come down and leave their clothes on them to claim them and leave.
ALICIA
Stayed 6 nights in Feb 2023
4/10 Poor
Micaela, Oceanside
Travelled with family
Feb 26, 2023
Liked: Cleanliness
Disliked: Amenities
Friendly and attentive staff. However, resort was way too boring, no entertainment, only one restaurant and not many food options.
Micaela
4/10 Poor
Glenn E
Travelled with family
Feb 21, 2023
Liked: Cleanliness
Disliked: Amenities
If your looking for a million dollar view this place is it.
With saying that the rooms are nice,older but nice. If your looking for any kind of nightlife they do not have it. Pool bar cl0ses at 5.Which leaves drinks before dinner or just even to meet people or have conversation, there is none. Dinner service is just that dinner and drinks . Food was good.But slow.
When we got there our room was not clean and ready so they upgraded us to another room ,which was nice. If your looking for all inclusive it is not. If you drink cocktails you have to upgrade and pay. There isnt even a gift shop. Our toliet had a leak and they came to fix it. Was out of the room all day while they put a new one in. If you go to the front desk for anything or if they are even there dont go to the women up front they wont get off their phones. Ask the gentlemen .The pool staff and dinner staff were amazing. The front staff just there except for the one young man. With all of this we were dissappointed.
So in closing just be prepared to send extra money. There is nothing as far as a store or anything to even walk to.If you want to do nothing this is your place. If you are wanting to do things this is not your place.
This place is the most relaxing vacation I have ever been on! The staff at the restaurant treated us like family esp Ceasar and Christin and Fernando was great at the bar. Yoni was awesome at the pool cafe and Quadalupe was amazing as our room staff. They went out of our way to make us feel at home and checking in and out was the easist its ever been. This is the place to go for lounging poolside with no schedule and no where to be. No loud music, no loud parties just wonderful waves gorgeous views and an amazing room!
Nicole
Stayed 7 nights in Jan 2023
8/10 Good
PRISCILLA
Travelled with partner
Feb 11, 2023
Liked: Cleanliness
Its not really Gourmet and the all Inclusive is very limited