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Moon Palace The Grand Cancun - All Inclusive

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9 outdoor pools, pool umbrellas, sun loungers
Private beach, white sand, free beach cabanas, sun loungers
Private beach, white sand, free beach cabanas, sun loungers
Private beach, white sand, free beach cabanas, sun loungers
9 outdoor pools, pool umbrellas, sun loungers

Overview of Moon Palace The Grand Cancun - All Inclusive

VIP Access

Moon Palace The Grand Cancun - All Inclusive

5.0 star property

8.6/10 Excellent

Popular amenities

  • On private beach
  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
Map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500

Explore the area

  • Popular LocationXoximilco7 min drive
  • Popular LocationVentura Park Cancun14 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)22 min drive
  • Popular LocationRiviera Cancun Golf Resort33 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

About this area

Cancun

Located in Cancun, Moon Palace The Grand Cancun - All Inclusive is on a private beach. The area's natural beauty can be seen at West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park, while Xbalamqué Theater and Cinemex La Isla Cancun are cultural highlights. Traveling with kids? Consider Xoximilco, or check out an event or a game at Tecnologic Stadium.

What's nearby

  • Xoximilco - 7 min drive
  • El Tinto Golf Course - 8 min drive
  • Ventura Park Cancun - 14 min drive
  • Petempich Bay - 15 min drive
  • Riviera Cancun Golf Resort - 33 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • Bugambilias - 6 min walk
  • Momo - 6 min walk
  • Los Caporales - 13 min walk
  • Los De Pescado - 10 min drive
  • Johnny Rockets - 14 min drive

About this property

Moon Palace The Grand Cancun - All Inclusive

5-star luxury property near Moon Palace Golf Club
At Moon Palace The Grand Cancun - All Inclusive, you can look forward to free full breakfast, 27 holes of golf, and a marina. This property is a great place to bask in the sun with a private beach, free beach cabanas, and a beach bar. Treat yourself to spa services, such as a hot stone massage, a manicure/pedicure, or reflexology. Be sure to enjoy a meal at any of the 11 onsite restaurants, which feature Mexican cuisine and ocean views. The gym offers aerobics classes and yoga classes; other things to do include basketball, bowling, and hiking/biking. In addition to free water park access and a nightclub, guests can connect to free in-room WiFi.
Other perks include:
  • 9 outdoor pools and a children's pool, with a lazy river, a waterslide, and 5 swim-up bars
  • Free self parking and valet parking
  • 4 outdoor tennis courts, a free beach club on site, and luggage storage
  • A 24-hour front desk, evening entertainment, and a gift shop
  • Guest reviews give good marks for the family-friendly amenities, dining options, and helpful staff
Room features
All 1304 rooms include comforts such as private indoor hot tubs and 24-hour room service, as well as perks like free international calls and premium bedding.
Other conveniences in all rooms include:
  • Rainfall showers, designer toiletries, and hair dryers
  • 42-inch Smart TVs with premium channels
  • Daily housekeeping, desks, and phones

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast
  • 11 restaurants and 1 coffee shop/cafe
  • 5 swim-up bars, 9 bars/lounges and 1 beach bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • Caribeño
  • Casa Mia
  • Cusco
  • Habibi- Lebanese Cuisine
  • Jade

Things to do

  • 27 holes of golf
  • 9 outdoor pools
  • 4 outdoor tennis courts
  • Aerobics classes
  • Air hockey
  • Arcade/game room
  • Basketball
  • Bowling alley
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness center
  • Free beach club
  • Free water park access
  • Hiking/biking trails
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Shopping
  • Spa services
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised childcare
  • Free water park access
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Gift shop/newsstand
  • Lockers available
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Conference space (32630 square feet)
  • Meeting rooms - 10

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Marina onsite
  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 42-inch Smart TV
  • Cable channels
  • MP3 dock
  • Premium channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony

More

  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Private indoor spa tub
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Moon Palace Grand All Inclusive Cancun
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Grand Moon Palace All Inclusive Hotel
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The Grand at Moon Palace - All Inclusive Cancun
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Frequently asked questions

Does Moon Palace The Grand Cancun - All Inclusive have a pool?

Yes, this property has 9 outdoor pools and a children's pool.

How much does it cost to stay at Moon Palace The Grand Cancun - All Inclusive?

As of Feb 4, 2023, prices found for a 1-night stay for 2 adults at Moon Palace The Grand Cancun - All Inclusive on Mar 7, 2023 start from CA $942.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Moon Palace The Grand Cancun - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Moon Palace The Grand Cancun - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Moon Palace The Grand Cancun - All Inclusive?

Check-in is from 3 PM - midnight.

What time is check-out at Moon Palace The Grand Cancun - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Moon Palace The Grand Cancun - All Inclusive?

Yes, the property is all-inclusive.

Where is Moon Palace The Grand Cancun - All Inclusive located?

Nestled on the beach, this Cancun property is within 1 mi (2 km) of Arrecife de Puerto Morelos National Park and Moon Palace Golf Club. West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco are also within 3 mi (5 km).

Reviews

8.6

Excellent

Rating 10 - Excellent. 675 out of 1048 reviews" "
" "10 - Excellent 64%
Rating 8 - Good. 188 out of 1048 reviews" "
" "8 - Good 18%
Rating 6 - Okay. 81 out of 1048 reviews" "
" "6 - Okay 8%
Rating 4 - Poor. 39 out of 1048 reviews" "
" "4 - Poor 4%
Rating 2 - Terrible. 65 out of 1048 reviews" "
" "2 - Terrible 6%

9.2/10

Cleanliness

8.9/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.7/10

Eco-friendliness

Reviews

10/10 Excellent

Neeraj

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grest for kids !
Stayed 3 nights in Jan 2023

10/10 Excellent

Royden

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING RESORT. Food was good and a lot of places to eat. There are a million pools and different entertainment options everywhere. It is safe you can walk around 24 hours a day it is well lit. The staff is amazing and helpful. As a side note the APP for your phone is awesome and the best way to get drinks and stuff to the room. I will stay here again.
Stayed 4 nights in Jan 2023

10/10 Excellent

JUNHO

Travelled with family
Liked: Cleanliness, staff & service
It was a very special experience.

6/10 Okay

Suhan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great. Only issue I had is I feel I was treated 2nd priority because I made a reservation via Expedia. I questioned if I can get the room upgrade or spa coupon because of my birthday during stay and it was 10 years marriage anniversary that they mentioned they couldn't because I booked by Expedia. I will not make a reservation via Expedia for this kind of huge trip. Very disappointed.

2/10 Terrible

Aida K

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
I had a horrible experience, you can ever have! I travelled with my family to celebrate New Year and my birthday. But from a minute we arrived it went wrong! We came to the gate and they wouldn’t let us in for over 30 minutes, because they couldn’t find my reservation! How that even possible! Very unfriendly, room cleaning services are horrible they pretty much don’t clean, didn’t feel Vip access at all, beach had no staff to assist you, you have to walk to bar all the way from the beach to get drink or food, no towels at the beach you have to wait for over 40 minutes to get one and you have to look for it, room service is awful they take forever to bring your order for almost 1.30 minutes. Food wise it’s awful, my husband and my son got sick after we had ordered steak that they shared at JC steakhouse! They were sick for 2 days and they still have a fear to eat food after what they been through! I would never go back. And I need Expedia help me get a refund for certain days a special the days we got sick and stayed in room!!!!

4/10 Poor

Rooza

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
First day, early in the morning they wake us up and took us to the PEC( Palace Elite Centre) wasted our vacation precious time for 4 hours and pushed us to buy the membership. When I asked if i would be able to cancel it few times the answer was yes, of course! I was in a rush since I didn’t expect that it takes that much time and my handicapped son needed his medication. We came back the next day to cancel the contract. They said we don’t have cancellation policy for promotion. DO NOT sit for their presentation trying to sell you a membership. It’s SCAM! what is said is not what is included in your contract.

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water park and other offerings for kids is really great. The room was nice and the food was good. The only real negative comment I have is that it was impossible to make a reservation to eat at one of the restaurants that require a reservation. During our 5 night stay, I was never successful at securing a reservation. The app only allows you to reserve 2 nights in advance. There were never any openings. One night, we went to the Grand Buffet and told that the wait was 1 hour. Overall, I recommend the Moon Palace The Grand and am glad we visited. However, I don't need to visit again.

8/10 Good

Teresa, San Diego

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The grand moon palace is wonderful. The other properties are terrible

6/10 Okay

MAREK

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I think the property is too big and they have problem to handle all tasks, should be better organized, very slow service especially food service and bars

10/10 Excellent

bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in the water park were outstanding. Alan, Humberto and Paula made our trip exceptional!