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Moon Palace The Grand Cancun - All Inclusive

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Private beach, white sand, free beach cabanas, sun loungers
Private beach, white sand, free beach cabanas, sun loungers
Private beach, white sand, free beach cabanas, sun loungers
9 outdoor pools, pool umbrellas, sun loungers

Overview of Moon Palace The Grand Cancun - All Inclusive

VIP Access

Moon Palace The Grand Cancun - All Inclusive

5.0 star property

4.3/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • All-inclusive
Map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500

Explore the area

  • Popular LocationXoximilco10 min drive
  • Popular LocationVentura Park Cancun14 min drive
  • Popular LocationCancun Country Club14 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)19 min drive

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Grand Swim Up Suite

  • 850 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Grand Deluxe Suite Garden View

  • 828 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room, 2 Bedrooms

  • 1658 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Presidential Suite, 2 Bedrooms, Jetted Tub

  • 2497 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Grand Honeymoon Suite

  • 829 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

Grand Governor Suite

  • 1625 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

About this area

Cancun

Located in Cancun, Moon Palace The Grand Cancun - All Inclusive is on a private beach. The area's natural beauty can be seen at Costa Occidental de Isla Mujeres National Park and Playa Coral, while Tequila Museum and Teatro de Cancún are cultural highlights. Traveling with kids? Consider Xoximilco, or check out an event or a game at Andres Quintana Roo Stadium.

What's nearby

  • Xoximilco - 10 min drive
  • Ventura Park Cancun - 14 min drive
  • Cancun Country Club - 14 min drive
  • Petempich Bay - 15 min drive
  • El Rey Ruins - 22 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • Bugambilias - 6 min walk
  • Momo - 6 min walk
  • Los Caporales - 13 min walk
  • Los De Pescado - 10 min drive
  • Johnny Rockets - 14 min drive

About this property

Moon Palace The Grand Cancun - All Inclusive

Upscale aparthotel on the beach, with 9 outdoor swimming pools

Property Location
With a stay at The Grand at Moon Palace - All Inclusive in Cancun, you'll be on the beach, and 12.2 mi (19.6 km) from Delfines Beach and 8 mi (12.8 km) from Ventura Park Cancun. This 5-star hotel is 13.5 mi (21.7 km) from El Rey Ruins and 14.6 mi (23.4 km) from Aquaworld.

Rooms
Make yourself at home in one of the 1316 air-conditioned rooms featuring MP3 docking stations and free minibar items. Rooms have private furnished balconies. 42-inch Smart televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries.

Amenities
Practice your swing on the golf course or dip into one of the 7 outdoor swimming pools. Additional features at this Art Deco hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Grab a bite to eat at one of the hotel's 10 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. When you are in need of a refreshing drink, visit the poolside bar or one of 6 bars/lounges, or 4 swim-up bars.


Business, Other Amenities
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cancun? This hotel has facilities measuring 32630 square feet (3031 square meters), including conference space. Free valet parking is available onsite.
Moon Palace The Grand Cancun - All Inclusive offers 1304 air-conditioned accommodations with indoor private spa tubs and MP3 docking stations. Rooms open to furnished balconies. Beds feature premium bedding. 42-inch Smart televisions come with premium cable channels. Guests can make use of the in-room espresso makers and free minibar items. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 27-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

All-inclusive details

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Property is kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Beach

  • Private beach
  • Free beach cabanas
  • Free beach club on site
  • Beach sun loungers
  • Beach umbrellas
  • Beach towels

Pool/Spa

  • 9 outdoor pools
  • Umbrellas
  • Sun loungers
  • Indoor private spa tub
  • Private spa tub
  • Massages
  • Spa services
  • Hydrotherapy
  • Facials
  • Body scrubs
  • Deep-tissue massages
  • Reflexology
  • Aromatherapy
  • Sports massage
  • Hot stone massages
  • Manicures and pedicures
  • Body wraps

Internet

  • Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Family friendly

  • Free supervised childcare
  • Free children's club
  • Children's pool
  • Playground
  • Children's toys
  • Trampoline

Restaurants on site

  • Caribeño
  • Casa Mia
  • Cusco
  • Habibi- Lebanese Cuisine
  • Jade

Food and drink

  • Espresso maker

Dining

  • Free full breakfast
  • 11 restaurants and 1 coffee shop/cafe
  • 5 swim-up bars, 9 bars/lounges and 1 beach bar
  • Stocked minibar (free)
  • Snack bar/deli
  • Coffee/tea in a common area
  • 24-hour room service

Bedrooms

  • Premium bedding
  • Bed sheets provided

Bathrooms

  • Separate bathtub and shower
  • Rainfall showerhead
  • Jetted bathtub
  • Towels provided
  • Bathrobes
  • Designer toiletries
  • Shampoo
  • Toilet paper
  • Slippers
  • Toothbrush and toothpaste (on request)

Entertainment

  • 42-inch Smart TV with cable service
  • Evening entertainment
  • Air hockey
  • Arcade/game room
  • MP3 docking station

Outdoor areas

  • Furnished balcony
  • Rooftop terrace
  • Terrace
  • Garden
  • Outdoor furniture

Laundry

  • Dry cleaning/laundry service

Work spaces

  • 10 meeting rooms
  • Computer station
  • Desk
  • Conference space (32630 square feet)

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible business center
  • Wheelchair-accessible path to elevator
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout drapes/curtains
  • Laptop-compatible safe
  • Free international calls
  • Hair salon

Things to do

  • 27 holes of golf
  • Fitness center
  • 4 outdoor tennis courts
  • Nightclub
  • Free access to water park
  • Lazy river
  • Waterslide
  • Ecotours on site
  • Marina on site
  • Basketball on site
  • Hiking/biking trails on site
  • Pilates classes on site
  • Bowling on site
  • Yoga classes on site
  • Mini golf on site
  • Golf course on site
  • Aerobics classes on site

Safety features

  • Carbon monoxide detector
  • Security system
  • Smoke detector
  • Window guards

General

  • 1304 rooms
  • 3 floors
  • 9 buildings
  • Built in 2017
  • Art Deco architecture

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Policies

Check-in

74% of travellers were happy with check-in
Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Moon Palace Grand All Inclusive Cancun
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