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Overview of The Grand at Moon Palace - All Inclusive

Photo gallery

Guest reviews

4.4/5 Excellent
576 reviews
Guests rated this property 4.6/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • All-inclusive

Map

Highlights

Popular LocationMoon Palace Golf Club19 min walk
Popular LocationVentura Park Cancun16 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)17 min drive
Popular LocationRiviera Cancun Golf Resort19 min drive

Choose dates to view prices

  • Grand Room, Jetted Tub, Resort View - FLEX CANCELLATION, Kids Free

    4.3/5 guest room rating

    Room amenities

    • 828 sq ft
    • Resort view
    • Sleeps 4
    Show more
  • Grand Room, Jetted Tub, Garden View - FLEX CANCELLATION, Kids Free

    4.7/5 guest room rating

    Room amenities

    • 828 sq ft
    • Sleeps 4
    Show more
  • Grand Swim Up Suite - FLEX CANCELLATION, Up to US$1500 Resort Credit

    5/5 guest room rating

    Room amenities

    • 850 sq ft
    • Sleeps 4
    Show more
  • Presidential Suite, 2 Bedrooms, FLEX CANCELLATION

    Room amenities

    • 2459 sq ft
    • Sleeps 6
    Show more
  • Family Room, 2 Bedrooms - FLEX CANCELLATION, Kids Free

    5/5 guest room rating

    Room amenities

    • 958 sq ft
    • Sleeps 6
    Show more
  • Grand Room Garden View PAY FOR ONE ROOM AND GET TWO + KIDS EAT & STAY FREE

    Room amenities

    • 828 sq ft
    • Sleeps 4
    Show more
  • Family Room, 2 Bedrooms PAY FOR ONE ROOM AND GET TWO + KIDS EAT & STAY FREE

    Room amenities

    • 958 sq ft
    • Sleeps 6
    Show more

About this area

Cancun

Located in Cancun, The Grand at Moon Palace - All Inclusive is on the beach. The area's natural beauty can be seen at Delfines Beach and Tortuga Beach, while Maya Cancun Museum and Cancún Underwater Museum (Punta Nizuc) are cultural highlights. Travelling with kids? Consider Aquaworld, or check out an event or a game at Andres Quintana Roo Stadium.

Map
Popular Location

What's nearby

  • Moon Palace Golf Club - 19 min walk
  • Ventura Park Cancun - 16 min drive
  • Riviera Cancun Golf Resort - 19 min drive
  • Delfines Beach - 22 min drive
  • El Rey Ruins - 24 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive
Questions about this property?Find answers

About this property

The Grand at Moon Palace - All Inclusive

Upscale property on the beach, with 7 outdoor swimming pools
Spend the day relaxing at the beach or practising your swing at The Grand at Moon Palace - All Inclusive's golf course. Then enjoy a meal at one of the resort's 10 restaurants. All 1316 rooms boast jetted bathtubs, and offer free WiFi and free minibar items. Furnished balconies and MP3 docking stations are standard, as are Smart TVs with cable channels.
The Grand at Moon Palace - All Inclusive offers 1316 forms of air-conditioned accommodation with MP3 docking stations and free minibar items. Rooms open to furnished balconies. Beds feature premium bedding. 42-inch Smart televisions come with premium cable channels. Bathrooms include a separate bath and shower with a jetted bath, bathrobes, slippers and designer toiletries.
Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self parking
Free valet parking

Food and drink

10 restaurants and 1 coffee shop/cafe
4 swim-up bars, 6 bars/lounges and 1 poolside bar
24-hour room service
Coffee/tea in a common area

Things to do

27 holes of golf
7 outdoor pools
Children's pool
Fitness centre
Free water park access
Nightclub
Outdoor tennis court
Playground
Scuba diving
Shopping
Spa services

Family friendly

7 outdoor pools
Babysitting/childcare (surcharge)
Children's pool
Dry-cleaning service
Free children's club
Free cots/infant beds
Free supervised childcare/activities
Free water park access
Laundry facilities
Lazy river
Playground
Snack bar/deli
Waterslide

Conveniences

ATM/banking services
Ballroom
Banquet hall
Lift
Front-desk safe
Reception hall

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Porter
Tour/ticket assistance
Turndown service
Wedding services

Languages spoken

English
Spanish

Business services

Business centre
Computer station
Meeting rooms
Conference space (32630 square feet)

Outdoors

Beachfront location
Garden
Pool sunloungers
Pool umbrellas
Terrace

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower
Wheelchair-accessible parking

More

Designated smoking areas (fines apply)

Room amenities

Bedroom

Air conditioning
Free cots/infant beds
Premium bedding

Bathroom

Bathrobes
Designer toiletries
Hairdryer
Jetted bathtub
Separate bathtub and shower

Entertainment

42-inch smart TV
TV channels
MP3 dock
Premium channels

Food and drink

Coffee/tea maker
Free bottled water
Free minibar

Outdoor space

Furnished balcony

More

Desk
Free international calls
Free local calls
Free long-distance calls
Iron/ironing board
Laptop-compatible safe
Phone
Slippers
Turndown service

Policies

Check-in

Check-in between 3 PM and midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free cots (infant beds)

Property payment types

American Express
Mastercard
Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit.
  • This property advises that enhanced cleaning and safety measures are currently in place.
  • Disinfectant is used to clean the property, and guests are provided with hand sanitiser.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • For traveller safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.
  • Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

We should mention

Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

Property is also known as

Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive Cancun

Frequently asked questions

Can I cancel my reservation for free at The Grand at Moon Palace - All Inclusive and receive a full refund?
Yes, The Grand at Moon Palace - All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to The Grand at Moon Palace - All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has 7 outdoor pools and a children's pool.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self-parking and valet parking are free at this property.
What time is check-in at The Grand at Moon Palace - All Inclusive?
Check-in is from 3 PM to midnight.
What time is check-out at this property?
Checkout is at noon.
Is this property all-inclusive?
Yes, the property is all-inclusive.
Where is this property located?
Nestled on the beach, this Cancun resort is 0.3 mi (0.5 km) from Costa Occidental de Isla Mujeres National Park and 2.8 mi (4.5 km) from Xoximilco. Playa Coral and Cancun Country Club are also within 9 miles (15 km).

Guest reviews

4.4
Excellent
5 - Excellent
379
4 - Good
111
3 - Okay
41
2 - Mediocre
23
1 - Poor
22
4.6
Cleanliness
4.5
Service and Staff
4.6
Amenities
4.6
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, amenities

The food and drink quality was excellent. All pool area were very well maintained and staff appropriately. The beach could use some improvement.

Stayed 7 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Just returned from a 6 night stay at the Grand. Overall had a great time and will very likely return. I'll start with the few things I feel like could use improvement: - Double beds in the rooms...strange choice - The major waterpark feature- the 2 biggest slides- you must be 5' 3" to ride. 5' 3"! My 14 year old daughter was not tall enough. I would assume this is somehow safety related but very disappointing - The Palace App often had incomplete or incorrect information. One night Tavola was listed as no wait time, but was told 2 hours when checking in. The show schedule has nothing listed about them...."Elements Show" or "Aye Caramba"- what is it? Some sort of description would be helpful. - Lack of a quiet pool....the one adults only pool was often loud; the 'Relaxation Pool' was crawling with kids. This is one of the things that would keep us from coming back without our children. - The beach- seaweedy in spots and just not that aqua blue of other properties. They do a good job of clearing the seaweed though. Overall, though; this property has way more positives than negatives: - Great variety of pool/beach areas - Great food. Like, really great. Tavola and Jade were our favorites - Great service. Genuine smiles and warmness to everyone. - Great spa - Spacious room - Great entertainment options - Quick service, whether you need your bags picked up, additional towels, etc. Order right through the app - The golf carts that transport you through the huge property.

Stayed 6 nights in Mar 2020

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 4 nights in Mar 2020

    4/5 Good

    • Liked: Staff & service, amenities, property conditions & facilities

    The room was realy dirty. The fod very regular. I found a little bug in my salad. The kids club is amazing!

    Stayed 4 nights in Mar 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    There is so much to do for kids and adults, so many restaurant choices! Great for families for sure!

    Stayed 5 nights in Mar 2020