Moon Palace The Grand Cancun All Inclusive

Photo gallery for Moon Palace The Grand Cancun All Inclusive

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Private beach, white sand, free beach cabanas, sun loungers
Private beach, white sand, free beach cabanas, sun loungers
Private beach, white sand, free beach cabanas, sun loungers
9 outdoor pools, pool umbrellas, sun loungers

Overview of Moon Palace The Grand Cancun All Inclusive

VIP Access

Moon Palace The Grand Cancun All Inclusive

5.0 star property

4.3/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • All-inclusive

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest stays
  • Sheets and towels washed at 60°C
Map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, 77500

Explore the area

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)17 min drive
  • Popular LocationAquaworld24 min drive
  • Popular LocationLa Isla Shopping Mall26 min drive
  • Popular LocationTortuga Beach40 min drive

VIP Access

Every VIP Access stay receives consistently high guest reviews and is hand-selected for quality.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Choose dates to view prices

Grand Swim Up Suite

  • 850 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Grand Deluxe Suite Garden View

  • 828 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Grand Family Deluxe

  • 1658 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Presidential Suite

  • 2497 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Grand Honeymoon Suite

  • 829 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

Grand Governor Suite

  • 1625 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

About this area

Cancun

Located in Cancun, Moon Palace The Grand Cancun All Inclusive is on a private beach. The area's natural beauty can be seen at Delfines Beach and Puerto Morelos Beach, while Cancún Underwater Museum (Punta Nizuc) and Tequila Museum are cultural highlights. Traveling with kids? Consider Ventura Park Cancun, or check out an event or a game at Andres Quintana Roo Stadium.

What's nearby

  • Xoximilco - 12 min drive
  • Ventura Park Cancun - 14 min drive
  • Aquaworld - 24 min drive
  • La Isla Shopping Mall - 26 min drive
  • Tortuga Beach - 40 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

About this property

Moon Palace The Grand Cancun All Inclusive

Upscale aparthotel on the beach, with 9 outdoor swimming pools
Spend the day relaxing at Moon Palace The Grand Cancun All Inclusive's private white sand beach or practicing your swing at the onsite golf course. Then enjoy a meal at one of the aparthotel's 11 restaurants. Each apartment boasts a jetted tub and offers free WiFi and free minibar items. Thoughtful touches include bathrobes and slippers, and also available are a furnished balcony and an MP3 dock.
Moon Palace The Grand Cancun All Inclusive offers 1304 air-conditioned accommodations with MP3 docking stations and free minibar items. Rooms open to furnished balconies. Beds feature premium bedding. 42-inch Smart televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 27-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

All-inclusive details

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages spoken

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Property is kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Beach

  • Private beach
  • Free beach cabanas
  • Free beach club on site
  • Beach umbrellas
  • Beach towels
  • Beach sun loungers

Pool/Spa

  • 9 outdoor pools
  • Umbrellas
  • Sun loungers
  • Massages
  • Spa services
  • Body wraps
  • Sports massage
  • Reflexology
  • Manicures and pedicures
  • Aromatherapy
  • Deep-tissue massages
  • Hot stone massages
  • Hydrotherapy
  • Facials
  • Body scrubs

Internet

  • Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Family friendly

  • Free supervised childcare
  • Free children's club
  • Children's pool
  • Playground
  • Children's toys
  • Trampoline

Restaurants on site

  • Caribeño
  • Casa Mia
  • Cusco
  • Habibi- Lebanese Cuisine
  • Jade

Dining

  • Free full breakfast available daily 6:30 AM–noon
  • 11 restaurants and 1 coffee shop/cafe
  • 5 swim-up bars, 9 bars/lounges and 1 beach bar
  • Stocked minibar (free)
  • Snack bar/deli
  • Coffee/tea in a common area
  • 24-hour room service

Bedrooms

  • Premium bedding
  • Bed sheets provided

Bathrooms

  • Separate bathtub and shower
  • Jetted bathtub
  • Slippers
  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 42-inch Smart TV with cable service
  • Evening entertainment
  • Air hockey
  • Arcade/game room
  • MP3 docking station

Outdoor areas

  • Furnished balcony
  • Rooftop terrace
  • Terrace
  • Garden
  • Outdoor furniture

Laundry

  • Dry cleaning/laundry service

Work spaces

  • 10 meeting rooms
  • Computer station
  • Desk
  • Conference space (32630 square feet)

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible business center
  • Wheelchair-accessible path to elevator
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Laptop-compatible safe
  • Free local calls
  • ATM/banking services
  • 24-hour front desk

Things to do

  • 27 holes of golf
  • Fitness center
  • 4 outdoor tennis courts
  • Waterslide
  • Lazy river
  • Nightclub
  • Free access to water park
  • Aerobics classes on site
  • Yoga classes on site
  • Pilates classes on site
  • Golf course on site
  • Bowling on site
  • Hiking/biking trails on site
  • Mini golf on site
  • Ecotours on site
  • Marina on site
  • Basketball on site

Safety features

  • Carbon monoxide detector
  • Security system
  • Smoke detector
  • Window guards

General

  • 1304 rooms
  • 3 floors
  • 9 buildings
  • Built in 2017
  • Art Deco architecture

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Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards

We should mention

Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
Grand Moon Palace All Inclusive Hotel Cancun
Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
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Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 613 out of 957 reviews
5 - Excellent 64%
Rating 4 - Good. 173 out of 957 reviews
4 - Good 18%
Rating 3 - Okay. 76 out of 957 reviews
3 - Okay 8%
Rating 2 - Poor. 38 out of 957 reviews
2 - Poor 4%
Rating 1 - Terrible. 57 out of 957 reviews
1 - Terrible 6%

4.6/5

Cleanliness

4.4/5

Staff & service

4.5/5

Amenities

4.5/5

Property conditions & facilities

4.3/5

Eco-friendliness

5/5 Excellent

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lots of activities. Food was great
Stayed 4 nights in Jun 2022

3/5 Okay

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The beach was unusable, therefore the pools were over crowded. If your dream Caribbean vacation is a beautiful sandy beach, look somewhere else.
Stayed 4 nights in Jun 2022

5/5 Excellent

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and everyone is very helpful and welcoming! Food, shows, dinner events, pools and all the activities were fantastic! I can’t say enough about this place! We will be booking again!! 😀
Stayed 4 nights in Jun 2022

1/5 Terrible

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I don't suggest this property at all. This is in very remote location and not in hotel zone. This resort is only big. Ambience of this resort is very low and not attractive at all compared to what they charge. It is expensive for no reason. Each restaurant they have has a big wait lines of 2 hours each time. buffet also has limited choice. If you are looking for a good place to stay and enjoy in Cancun then runaway from this resort.
Stayed 7 nights in Jun 2022

1/5 Terrible

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The room was big and clean. Minimum of 2 hours wait to get a table at restaurants that do not take reservations. Almost impossible to make a restaurant reservation at the time you want. Time share sales people were extremely rude and annoying. Two members of my family got Covid positive after 90 minutes of their presentation in an overcrowded room. The sales people cursed at us when we refused to buy the time share. The hotel stole $300.00 of the resort money in our hotel account after they changed the room to a quarantine building.
Stayed 6 nights in Jun 2022