See all properties

Moon Palace The Grand Cancun All Inclusive

Photo gallery for Moon Palace The Grand Cancun All Inclusive

Featured Image
Private beach, white sand, free beach cabanas, sun loungers
Private beach, white sand, free beach cabanas, sun loungers
Private beach, white sand, free beach cabanas, sun loungers
9 outdoor pools, pool umbrellas, sun loungers

Overview of Moon Palace The Grand Cancun All Inclusive

VIP Access

Moon Palace The Grand Cancun All Inclusive

5.0 star property

4.3/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • On private beach
  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500

Explore the area

  • Popular LocationXoximilco12 min drive
  • Popular LocationVentura Park Cancun14 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)14 min drive
  • Popular LocationCancun Country Club17 min drive

Choose dates to view prices

About this area

Cancun

Located in Cancun, Moon Palace The Grand Cancun All Inclusive is on a private beach. The area's natural beauty can be seen at Delfines Beach and Puerto Morelos Beach, while Cancún Underwater Museum (Punta Nizuc) and Tequila Museum are cultural highlights. Traveling with kids? Consider Ventura Park Cancun, or check out an event or a game at Andres Quintana Roo Stadium.
Visit our Cancun travel guideOpens in a new window
Map

What's nearby

  • Xoximilco - 12 min drive
  • Ventura Park Cancun - 14 min drive
  • Cancun Country Club - 17 min drive
  • El Rey Ruins - 22 min drive
  • Petempich Bay - 25 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 14 min drive

Restaurants

  • Caribeño — 1 min walk
  • Casa Mia — 1 min walk
  • Bugambilias — 7 min walk
  • Momo — 7 min walk
  • Los Caporales — 13 min walk

About this property

Moon Palace The Grand Cancun All Inclusive

Upscale property on the beach, with 9 outdoor swimming pools
Spend the day relaxing at Moon Palace The Grand Cancun All Inclusive's private white sand beach or practicing your swing at the onsite golf course. Then enjoy a meal at one of the property's 11 restaurants. All 1304 rooms boast jetted tubs and offer free WiFi and free minibar items. Furnished balconies and MP3 docks are standard, as are Smart TVs with cable channels.
Moon Palace The Grand Cancun All Inclusive offers 1304 air-conditioned accommodations with MP3 docking stations and free minibar items. Rooms open to furnished balconies. Beds feature premium bedding. 42-inch Smart televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 27-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast available daily 6:30 AM–noon
  • 11 restaurants and 1 coffee shop/café
  • 5 swim-up bars, 9 bars/lounges and 1 beach bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 27 holes of golf
  • 9 outdoor pools
  • 4 outdoor tennis courts
  • Aerobics classes
  • Air hockey
  • Arcade/game room
  • Basketball
  • Bowling alley
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness center
  • Free beach club
  • Free water park access
  • Hiking/biking trails
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Shopping
  • Spa services
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Bowling alley
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised childcare/activities
  • Free water park access
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Gift shop/newsstand
  • Lockers available
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Computer station
  • Conference space (32630 square feet)
  • Meeting rooms - 10

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Marina onsite
  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Towels

Entertainment

  • 42-inch Smart TV
  • Cable channels
  • MP3 dock
  • Premium channels

Food and drink

  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony

More

  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

Similar properties

See similar properties

Cancun
Cancun
Air conditioned
Air conditioned
Guest rating 4+
Guest rating 4+
All-inclusive plan available
All-inclusive plan available
5 star
5 star
All-inclusive resort
All-inclusive resort
Business-friendly
Business-friendly

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards

We should mention

Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
Grand Moon Palace All Inclusive Hotel Cancun
Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
Grand Moon Inclusive Cancun
Moon Palace The Grand – Cancun
The Grand at Moon Palace All Inclusive
Moon Palace The Grand Cancun All Inclusive Cancun

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 551 out of 851 reviews
5 - Excellent 65%
Rating 4 - Good. 156 out of 851 reviews
4 - Good 18%
Rating 3 - Okay. 68 out of 851 reviews
3 - Okay 8%
Rating 2 - Poor. 31 out of 851 reviews
2 - Poor 4%
Rating 1 - Terrible. 45 out of 851 reviews
1 - Terrible 5%

4.6/5

Cleanliness

4.5/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities
Write a review

2/5 Poor

Liked: Cleanliness, amenities, property conditions & facilities
I came here in 2020 january and it was a paradise. this time not so much. Some of the staff were a little annoyed and rude. also the hotel needs to improve the noises around the hallways during night time. maintenance landscapers should come in the afternoon not at 8:00 am where some people could still be sleeping. the mask mandates are too relaxed. A lot of folks were maskless making me and my family uncomfortable.
Stayed 3 nights in Jan 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always amazing!
Stayed 5 nights in Jan 2022

3/5 Okay

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The smell
Stayed 3 nights in Jan 2022

4/5 Good

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful, clean and somewhat remote. Traveling with my family, it made it perfect to let the kids roam about the property. We had an AC issue in the room but it was resolved fairly quickly. Also, you have to make reservations for dining options on the app. The app does not work or didn't for 4 out of the 5 families we were traveling with. Other than that, an excellent stay!
Stayed 5 nights in Dec 2021

4/5 Good

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property. Food options for vegetarians limited with all restaurants booked.
Stayed 3 nights in Dec 2021