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The Grand at Moon Palace - All Inclusive

Star Rating
5 out of 5
Photo gallery

Reviews

4.4 / 5Excellent
517 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • All-inclusive

Map

What's nearby

  • Popular Location
    Moon Palace Golf Club
    19 min walk
  • Popular Location
    Ventura Park Cancun
    16 min drive
  • Airport
    Cancun, Quintana Roo (CUN-Cancun Intl.)
    16 min drive
  • Popular Location
    Riviera Cancun Golf Resort
    19 min drive

Choose dates to view prices

Book online or call:

1-866-500-4938
  • Grand Room, Jetted Tub, Resort View

    Room Amenities

    • Resort view
    • Sleeps 4
    More details
  • Grand Room, Jetted Tub, Garden View

    Room Amenities

    • Sleeps 4
    More details
  • Grand Swim Up Suite

    Room Amenities

    • Sleeps 4
    More details
  • Presidential Suite, 2 Bedrooms, Jetted Tub

    Room Amenities

    • Sleeps 6
    More details
  • Family Room, 2 Bedrooms

    Room Amenities

    • Sleeps 6
    More details

About this area

Cancun

Located in Cancun, The Grand at Moon Palace - All Inclusive is on the beach. El Rey Ruins and Parish of the Risen Christ are local landmarks, and some of the area's activities can be experienced at Cancun Country Club and Puerto Morelos Reef. Travelling with kids? Consider Aquaworld, or check out an event or a game at Andres Quintana Roo Stadium.

Popular Location

What's nearby

  • Moon Palace Golf Club - 19 min walk
  • Ventura Park Cancun - 16 min drive
  • Riviera Cancun Golf Resort - 19 min drive
  • Delfines Beach - 22 min drive
  • El Rey Ruins - 24 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 18 min drive

About this property

The Grand at Moon Palace - All Inclusive

Upscale hotel on the beach, with 7 outdoor swimming pools
Spend the day relaxing at the beach or practising your swing at The Grand at Moon Palace - All Inclusive's golf course. Then enjoy a meal at one of the hotel's 10 restaurants. All 1316 rooms boast jetted bathtubs, and offer free WiFi and free minibar items. Furnished balconies and MP3 docking stations are standard, as are Smart TVs with cable channels.
The Grand at Moon Palace - All Inclusive offers 1316 forms of air-conditioned accommodation with MP3 docking stations and free minibar items. Rooms open to furnished balconies. Beds feature premium bedding. 42-inch Smart televisions come with premium cable channels. Bathrooms include a jetted bath, a complimentary bathrobe, complimentary slippers and designer toiletries.
This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self parking
Free valet parking

Food and drink

10 restaurants and 1 coffee shop/cafe
4 swim-up bars, 6 bars/lounges and 1 poolside bar
24-hour room service
Coffee/tea in a common area

Things to do

27 holes of golf
7 outdoor pools
Children's pool
Fitness centre
Free water park access
Nightclub
Outdoor tennis court
Playground
Scuba diving
Shopping
Spa services

Family friendly

7 outdoor pools
Babysitting/childcare (surcharge)
Children's pool
Dry-cleaning service
Free children's club
Free cots/infant beds
Free supervised childcare/activities
Free water park access
Laundry facilities
Lazy river
Playground
Snack bar/deli
Waterslide

Conveniences

ATM/banking services
Ballroom
Banquet hall
Lift
Front-desk safe
Reception hall

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Porter
Tour/ticket assistance
Turndown service
Wedding services

Languages spoken

English
Spanish

Business services

Business centre
Computer station
Meeting rooms
Conference space (32630 square feet)

Outdoors

Beachfront location
Garden
Pool sunloungers
Pool umbrellas
Terrace

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower
Wheelchair-accessible parking

More

Designated smoking areas (fines apply)

Room amenities

Bedroom

Air conditioning
Free cots/infant beds
Premium bedding

Bathroom

Bathrobes
Designer toiletries
Hairdryer
Jetted bathtub

Entertainment

42-inch smart TV
TV channels
MP3 dock
premium channels

Food and drink

Coffee/tea maker
Free bottled water
Free minibar

Outdoor space

Furnished balcony

More

Desk
Free international calls
Free local calls
Free long-distance calls
Iron/ironing board
Laptop-compatible safe
Phone
Slippers
Turndown service

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Pets

  • Pets not allowed

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Property payment types

Mastercard
American Express
Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit.

We should mention

Construction is underway at a neighbouring building and there may be noise disturbance from the construction work.

Property is also known as

  • Moon Palace Grand All Inclusive Cancun
  • Grand Moon Palace All Inclusive Cancun
4.4

Excellent

5 - Excellent
341
4 - Good
98
3 - Okay
38
2 - Mediocre
18
1 - Poor
22
4.6
Cleanliness
4.5
Service and Staff
4.6
Amenities
4.6
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

All services was good and the staff was great. Thank you

Stayed 3 nights in Jan. 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 7 nights in Jan. 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This time we went to The Grand (last time Sunrise) so we were able to use all three properties. Sunrise has some great restaurants, and the vibe/lobby/entertainment is great. The Grand is a little more subdued, and has many pools, one is even heated, so if you don't like where you are then move somewhere else. They were setting up a huge stage for February concert on the beach, so our ocean view transformed a bit during our stay. I was never able to book a restaurant online, so expect to wait sometimes a couple hours when the resort is busy. Some groups were 13 to 17 people, and I wished they would either eat at the buffet, or not expect to be seated together in one big table at a restaurant. Staff were excellent at all times, everywhere. The beds are doubles, not queens, so keep that in mind if you are a larger person. A/C is loud but does drown out the neighbors if you need to. If you were our neighbors, try not to loiter in the hallway, and move along, as you woke us up early each morning. Food is fantastic, everywhere, but I can still make better pancakes (yours are too flat). The beach and sand is fantastic for hanging out, but not to swim as it is normally red flags, swim at your own risk. Resort credits are nice to have but a beginner's golf lesson cost us over $300 + 16% out of our pocket. The Grand definitely has lots of timeshare activity that Sunrise doesn't have. The transportation is very good within and between the three resorts, Nizuk is in the middle.

Stayed 7 nights in Jan. 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 7 nights in Jan. 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Jan. 2020

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