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Private beach, white sand, free beach cabanas, sun-loungers
9 outdoor pools, pool umbrellas, pool loungers
Water park
9 outdoor pools, pool umbrellas, pool loungers

Guest reviews

4.4 out of 5 Excellent
594 reviews
Guests rated this property 4.6/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Breakfast included
Parking included
All-inclusive
Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Map

Explore the area

Popular LocationVentura Park Cancun16 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)24 min drive
Popular LocationEl Rey Ruins24 min drive
Popular LocationPetempich Bay25 min drive

Choose dates to view prices

  • Grand Room Resort View

    4.3/5 guest room rating

    Room amenities

    • 828 sq ft
    • Resort view
    • Sleeps 4
    More detailsGrand Room Resort View
  • Grand Room Garden View

    4.7/5 guest room rating

    Room amenities

    • 828 sq ft
    • Sleeps 4
    More detailsGrand Room Garden View
  • Grand Swim Up Suite

    5/5 guest room rating

    Room amenities

    • 850 sq ft
    • Sleeps 4
    More detailsGrand Swim Up Suite
  • Presidential Suite, 2 Bedrooms

    Room amenities

    • 2459 sq ft
    • Sleeps 6
    More detailsPresidential Suite, 2 Bedrooms
  • Family Room, 2 Bedrooms

    5/5 guest room rating

    Room amenities

    • 958 sq ft
    • Sleeps 6
    More detailsFamily Room, 2 Bedrooms
  • Grand Room Garden View Work from Paradise Long Stays Special

    Room amenities

    • 828 sq ft
    • Sleeps 4
    More detailsGrand Room Garden View Work from Paradise Long Stays Special

About this area

Cancun

Located in Cancun, The Grand at Moon Palace - All Inclusive is on a private beach. The area's natural beauty can be seen at Delfines Beach and Tortuga Beach, while Tequila Museum and Museum of Popular Mexican Art are cultural highlights. Travelling with kids? Consider Aquaworld, or check out an event or a game at Andres Quintana Roo Stadium.
Visit our Cancun travel guide
View in a map
Popular Location

What's nearby

  • Ventura Park Cancun - 16 min drive
  • Delfines Beach - 22 min drive
  • Maya Cancun Museum - 24 min drive
  • El Rey Ruins - 24 min drive
  • Petempich Bay - 25 min drive

Getting around

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.) - 24 min drive

Restaurants

  • Caribeño — 1 min walk
  • Cielito Lindo y Querido — 1 min walk

About this property

The Grand at Moon Palace - All Inclusive

Upscale property on the beach, with 9 outdoor swimming pools
Spend the day relaxing at The Grand at Moon Palace - All Inclusive's private white sand beach or practising your swing at the on-site golf course. Then enjoy a meal at one of the resort's 11 restaurants. All 1308 rooms boast jetted bathtubs, and offer free WiFi and free minibar items. Furnished balconies and MP3 docking stations are standard, as are Smart TVs with cable channels.
The Grand at Moon Palace - All Inclusive offers 1308 forms of air-conditioned accommodation with MP3 docking stations and free minibar items. Rooms open to furnished balconies. Beds feature premium bedding. 42-inch Smart televisions come with premium cable channels. Bathrooms include a separate bath and shower with a jetted bath, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can play rounds at the 27-hole golf course and enjoy the facilities at the water park with a lazy river and waterslides. 9 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking

Food and drink

  • Free full breakfast available daily 8:00 AM–noon
  • 11 restaurants and 1 coffee shop/cafe
  • 5 swim-up bars, 9 bars/lounges and 1 beach bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 27 holes of golf
  • 9 outdoor pools
  • 4 outdoor tennis courts
  • Aerobics classes
  • Air hockey
  • Arcade/games room
  • Basketball
  • Bowling alley
  • Children's pool
  • Evening entertainment
  • Fitness centre
  • Free beach club
  • Free water park access
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Shopping
  • Spa services
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Bowling alley
  • Children's pool
  • Children's toys
  • Dry-cleaning service
  • Free children's club
  • Free cots/infant beds
  • Free supervised childcare/activities
  • Free water park access
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Lockers available
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Computer station
  • Meeting rooms
  • Conference space (32630 square feet)

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Marina on site
  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Braille signage
  • Handrails in hallways
  • Handrails in stairwells
  • Wheelchair-accessible business centre
  • Wheelchair-accessible path to lift
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning
  • Free cots/infant beds
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Jetted bathtub
  • Separate bathtub and shower

Entertainment

  • 42-inch smart TV
  • TV channels
  • MP3 dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony

More

  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

Policies

Check-in

Check-in between 3 PM and midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Free cots (infant beds)

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit

We should mention

Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

Property is also known as

Moon Palace Grand All Inclusive Cancun
The At Moon Inclusive Cancun
The Grand at Moon Palace All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
The Grand at Moon Palace - All Inclusive All-inclusive property

Frequently asked questions

Can I cancel my reservation for free at The Grand at Moon Palace - All Inclusive and receive a full refund?
Yes, The Grand at Moon Palace - All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to The Grand at Moon Palace - All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
Does The Grand at Moon Palace - All Inclusive have a pool?
Yes, this property has 9 outdoor pools and a children's pool.
Is The Grand at Moon Palace - All Inclusive pet-friendly?
No, only service animals are welcome at the property.
How much is parking at The Grand at Moon Palace - All Inclusive?
Self-parking is free at this property.
What time is check-in at The Grand at Moon Palace - All Inclusive?
Check-in is from 3 PM to midnight.
What time is check-out at The Grand at Moon Palace - All Inclusive?
Checkout is at noon.
Are there all-inclusive benefits at The Grand at Moon Palace - All Inclusive?
Yes, the property is all-inclusive.
Where is The Grand at Moon Palace - All Inclusive located?
Nestled on the beach, this Cancun resort is 0.3 mi (0.5 km) from Costa Occidental de Isla Mujeres National Park and 2.8 mi (4.5 km) from Xoximilco. Playa Coral and Cancun Country Club are also within 9 miles (15 km).
4.4
Excellent
594 reviews
5 - Excellent
390
4 - Good
114
3 - Okay
43
2 - Poor
24
1 - Terrible
23

4.6/5

Cleanliness

4.5/5

Staff & service

4.6/5

Amenities

4.6/5

Property conditions & facilities

1/5 Terrible

Travelled with family
Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't even get there due to COVID. Still no news on changing the booking 2 months after I was supposed to go
Stayed 14 nights in Jul 2020

5/5 Excellent

Stayed 3 nights in Sep 2020

5/5 Excellent

Stayed 4 nights in Sep 2020

5/5 Excellent

Stayed 5 nights in Sep 2020

5/5 Excellent

Stayed 9 nights in Aug 2020

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