Title: Fiesta Inn Express Cancún Cumbres - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=18023570&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Fiesta Inn Express Cancún Cumbres Guests float in the rooftop pool with verdant surroundings or relax on private balconies, savoring meals at the Lobby Bar with exceptional service. ## Photo gallery for Fiesta Inn Express Cancún Cumbres ![Lobby - Fiesta Inn Express Cancún Cumbres (Cancun)](https://images.trvl-media.com/lodging/19000000/18030000/18023600/18023570/a077c09d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Front of property - Fiesta Inn Express Cancún Cumbres (Cancun)](https://images.trvl-media.com/lodging/19000000/18030000/18023600/18023570/f588ad9c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area - Fiesta Inn Express Cancún Cumbres (Cancun)](https://images.trvl-media.com/lodging/19000000/18030000/18023600/18023570/ed909caa.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Fiesta Inn Express Cancún Cumbres (Cancun)](https://images.trvl-media.com/lodging/19000000/18030000/18023600/18023570/c7ecd7ae.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Junior Suite, 1 Queen Bed - Fiesta Inn Express Cancún Cumbres (Cancun)](https://images.trvl-media.com/lodging/19000000/18030000/18023600/18023570/ce3d3a30.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hampton Inn by Hilton Cancun Cumbres is near the Maya Museum and La Isla Shopping Mall. Guests enjoy a breakfast buffet, meals at the restaurant, dry cleaning, a pool with sun loungers, a terrace with scenic views, free WiFi, and helpful staff. ## Reviews 8.4 Very good ## Popular amenities - Pool - Free WiFi - Air conditioning - Gym ## Room options ### Check availability for these dates Tonight [Feb. 13 - Feb. 14](https://www.expedia.ca/Hotel-Search?startDate=2026-02-13&endDate=2026-02-14&selected=18023570&PinnedHotelID=18023570&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-13&endDate=2026-02-14&selected=18023570&PinnedHotelID=18023570&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Feb. 14 - Feb. 15](https://www.expedia.ca/Hotel-Search?startDate=2026-02-14&endDate=2026-02-15&selected=18023570&PinnedHotelID=18023570&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-14&endDate=2026-02-15&selected=18023570&PinnedHotelID=18023570&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Feb. 13 - Feb. 15](https://www.expedia.ca/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=18023570&PinnedHotelID=18023570&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=18023570&PinnedHotelID=18023570&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb. 20 - Feb. 22](https://www.expedia.ca/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=18023570&PinnedHotelID=18023570&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=18023570&PinnedHotelID=18023570&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 4 of 4 rooms ### View all photos for Double Room Standard with View ![Premium bedding, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/19000000/18030000/18023600/18023570/f390e67c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Standard with View - 322 sq ft - Sleeps 4 ### View all photos for Double Room Standard with View ![Premium bedding, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/19000000/18030000/18023600/18023570/42b1e0b6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Standard with View - 322 sq ft - Sleeps 3 ### View all photos for Superior Room ![Superior Room](https://images.trvl-media.com/lodging/19000000/18030000/18023600/18023570/c47af7af.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room 8.8 Excellent 3 reviews ### Highlights Soundproofed Air conditioning Mini-fridge LCD TV Premium bedding Separate bedroom Blackout drapes/curtains Private bathroom - 1 bedroom - Sleeps 2 - 1 Queen Bed ### View all photos for Junior Suite, 1 Queen Bed ![Junior Suite, 1 Queen Bed](https://images.trvl-media.com/lodging/19000000/18030000/18023600/18023570/ce3d3a30.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 Queen Bed ### Highlights Soundproofed Air conditioning Mini-fridge LCD TV Premium bedding Blackout drapes/curtains Private bathroom Rainfall showerhead - Sleeps 2 - 1 Queen Bed ## You may also like Ad ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1200000/1199400/1199347/b8f0a59c_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### City Express by Marriott Cancun Downtown Cancun - Pool - Breakfast included - Parking included - Free WiFi 7.4 Good 1,000 reviews CA $105 CA $133 total includes taxes & fees Feb 22 - Feb 23 [](https://www.expedia.ca/Cancun-Hotels-City-Express-Cancun.h1199347.Hotel-Information?chkin=2026-2-22&chkout=2026-2-23&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=28e69890-0c20-4f1a-b02c-dd6eddd375be&top_cur=CAD) Ad ![Terrace/patio](https://images.trvl-media.com/lodging/41000000/40260000/40256400/40256394/a4413ee1.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Avani Cancun Airport Cancun - Pool - Pet friendly - Parking included - Free WiFi 8.4 Very good 884 reviews CA $110 CA $140 total includes taxes & fees Mar 15 - 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Pool - All-inclusive - Spa - Kids pool 9.4 Exceptional 1,906 reviews CA $668 CA $815 total includes taxes & fees Feb 23 - Feb 24 [](https://www.expedia.ca/Cancun-Hotels-Hyatt-Ziva-Cancun-All-Inclusive.h11669114.Hotel-Information?chkin=2026-2-23&chkout=2026-2-24&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=28e69890-0c20-4f1a-b02c-dd6eddd375be&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Fiesta-Inn-Express-Cancun-Cumbres.h18023570.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Fiesta-Inn-Express-Cancun-Cumbres.h18023570.Hotel-Information) ## About the area Cancun is home to Fiesta Inn Express Cancún Cumbres. La Isla Shopping Mall and Cancun Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Tortuga Beach and Delfines Beach. Moon Palace Golf Club and Cancun Convention Center are two other places to visit that come recommended. [Visit our Cancun travel guide](https://www.expedia.ca/Cancun.dx179995) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.11116%2C-86.84052&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=zTgYte2pKLcAZXVwYkJdKkzaLXw=) Blvd Luis Donaldo Colosio Mza, Cancun, QROO, 77500 ### What's nearby - ![Cancun_LaIslaShoppingMall_6075610_190](https://images.trvl-media.com/place/6075610/0f026e52-8aa6-4036-8e50-6e927536acff.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) La Isla Shopping Mall 29 min drive \- 21.1 km - Plaza La Roca Shopping Center 2 min walk \- 0.2 km - Pabellón Cumbres Shopping Center 2 min walk \- 0.2 km - Gotchak Paint Ball Extreme 3 min drive \- 2.5 km - Moon Palace Golf Club 17 min drive \- 18.7 km ### Getting around - Cancun Intl. Airport (CUN) 16 min drive ### Restaurants - Starbucks 2 min walk - Starbucks 2 min drive - Los De Asada 20 min walk - McDonald's 16 min walk - TGI Fridays 1 min walk ## About this property ### Fiesta Inn Express Cancún Cumbres Hotel near Cancun Mall Located close to Maya Museum of Cancun and La Isla Shopping Mall, Fiesta Inn Express Cancún Cumbres provides a free breakfast buffet, a terrace, and dry cleaning/laundry services. The on-site restaurant, Lobby Bar, offers lunch, dinner, and kids' meals. In addition to a bar and a gym, guests can connect to free in-room WiFi. Other perks at this hotel include: - An outdoor pool - A reception hall, a 24-hour front desk, and multilingual staff - An elevator, luggage storage, and smoke-free premises - A front-desk safe, tour/ticket assistance, and meeting rooms - Guest reviews say great things about the helpful staff and location Room features All 141 rooms have comforts such as premium bedding and laptop-compatible safes, as well as thoughtful touches like laptop-friendly workspaces and air conditioning. More amenities include: - Bathrooms with rainfall showers and free toiletries - 42-inch LCD TVs with satellite channels - Mini fridges, coffee/tea makers, and daily housekeeping ## Similar properties ![Lobby](https://images.trvl-media.com/lodging/35000000/34780000/34773700/34773624/f5bcf5c4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fairfield Inn & Suites by Marriott Cancun Airport Cancun - Pool - Hot tub - Breakfast included - Free airport shuttle 9.2 Wonderful 3,554 reviews CA $104 CA $137 total includes taxes & fees Mar 1 - Mar 2 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=34773624&PinnedHotelID=34773624&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/20000000/19640000/19637600/19637549/499cab5d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Villa Palmeras Alfredo V. 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Cancun The Urban Oasis & Beach Club Downtown Cancun - Pool - Breakfast included - Parking included - Free WiFi 8.4 Very good 1,000 reviews CA $114 CA $144 total includes taxes & fees Feb 15 - Feb 16 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-15&endDate=2026-02-16&selected=11517991&PinnedHotelID=11517991&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-27&endDate=2026-02-28&selected=18023570&PinnedHotelID=18023570&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=18023570,34773624,19637549,70134699,20167293) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - No onsite parking available ### Food and drink - Free buffet breakfast available daily 6:00 AM to 10:00 AM - A bar/lounge - A restaurant - Snack bar/deli ### Restaurants on site - Lobby Bar ### Things to do - Gym - Outdoor pool ### Family friendly - Laundry facilities - Mini-fridge - Outdoor pool - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Business services - 24-hour business center - Meeting rooms ### Outdoors - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair accessible (may have limitations) ### More - Built in 2017 - Reception hall - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Toothbrush and toothpaste (on request) - Towels provided ### Entertainment - 42-inch LCD TV with satellite channels ### Food and drink - Coffee/tea maker - Free bottled water - Mini-fridge ### More - Air conditioning - Desk - Free local calls - Iron/ironing board - Laptop workspace - Laptop-compatible safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Renovations and closures The following facilities are closed on Sunday: - Bar/lounge ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Cribs (infant beds) are not available ### Property payment types ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash ### We should mention Pool access available from 9:00 AM to 10:00 PM This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Hampton Inn Hilton Cancun Cumbres Hotel Hampton Inn Hilton Cumbres Hotel Hampton Inn Hilton Cancun Cumbres Hampton Inn Hilton Cumbres Hampton Inn by Hilton Cancun Cumbres Hotel Hampton Inn by Hilton Cancun Cumbres Cancun Hampton Inn by Hilton Cancun Cumbres Hotel Cancun ## Frequently asked questions ### Does Fiesta Inn Express Cancún Cumbres have a pool? ### How much does it cost to stay at Fiesta Inn Express Cancún Cumbres? ### Is Fiesta Inn Express Cancún Cumbres pet-friendly? ### How much is parking? ### What time is check-in at Fiesta Inn Express Cancún Cumbres? ### What time is check-out at Fiesta Inn Express Cancún Cumbres? ### Where is Fiesta Inn Express Cancún Cumbres located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Fiesta Inn Express Cancún Cumbres Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.8 Cleanliness ### 8.8 Location ### 8.6 Staff & service ### 8.6 Property conditions & facilities 10 - Excellent 520 8 - Good 277 6 - Okay 118 4 - Poor 46 2 - Terrible 40 ## Reviews ### 10/10 Excellent #### Antonio Jan 1, 2026 Liked: Cleanliness, amenities, property conditions & facilities Hotel is very well kept and the staff is super friendly and do a great job accommodating guest needs ##### Antonio Stayed 1 night in Dec 2025 ### 8/10 Good #### JOSE Dec 2, 2025 Liked: Cleanliness, amenities, property conditions & facilities Great location close to shopping center and restaurants. Clean rooms, great staff, and good breakfast. ##### JOSE Stayed 1 night in Nov 2025 ### 8/10 Good #### Cornel Sep 17, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Staff were very friendly. Spoke English very well and accommodating to request. I would stay here again! ##### Cornel Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Raul Mar 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities staff was kind and helpful, when needed, including cleaning crew, kitchen team and security outside at parking area. ##### Raul Stayed 6 nights in Mar 2025 ### 10/10 Excellent #### François Nov 22, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice hotel very clean and surrounded by restaurants which means that we dont have to take the car to get kunch or dinner. ##### François Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Vanessa Mar 14, 2025 Liked: Cleanliness, amenities, property conditions & facilities Clean, good breakfast, walking distance to convenience stores, restaurants and pharmacies. We took uber as main transportation and it was great and affordable ##### Vanessa Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### Evelia Mar 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel is within walking distance of multiple shops for pretty much all of your needs. There is also a shopping mall right across the street. The staff were incredibly friendly and helpful. I really enjoyed our stay. Thank you Hampton Inn!! ##### Evelia Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### Sam May 21, 2025 Liked: Cleanliness, amenities, property conditions & facilities Good customer service ##### Sam Stayed 3 nights in May 2025 ### 10/10 Excellent #### Francisco Mar 30, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It’s very easy the surrounding areas for eating and finding anything you may forget for your travel and you have and excellent area for parking ##### Francisco Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Elias Aug 1, 2023 Liked: Cleanliness, staff & service, amenities Have shopping, restaurants and lots of others stuff around. Close to the airport and friendly staff. ##### Elias Stayed 1 night in Jul 2023 ### 8/10 Good #### Avilio Mar 24, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Overall good, we had to change rooms because the electrical went out on the room but the staff quickly got us another room ##### Avilio Stayed 4 nights in Jan 2025 ### 6/10 Okay #### Betilde Jan 21, 2025 Liked: Cleanliness, staff & service, amenities Hotel is well situated and clean. Had some maintenance issues with toilet not functioning properly. Overall it was a good hotel. ##### Betilde Stayed 4 nights in Jan 2025 ### 10/10 Excellent #### Josh Oct 31, 2023 Liked: Property conditions & facilities Nice close to many things ##### Josh Stayed 1 night in Oct 2023 ### 6/10 Okay #### Betilde Jan 22, 2025 Liked: Cleanliness, staff & service We liked the location, and the staff, and the cleanliness of the place. We had issues with the air conditioning and clogged bathroom, fortunately they fixed it right away. ##### Betilde Stayed 4 nights in Jan 2025 ### 8/10 Good #### Alicia Apr 17, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Great property for a short term stay. The staff was amazing. Only thing I didn’t like was the breakfast offered it was subpar. ##### Alicia Stayed 6 nights in Mar 2024 ### 10/10 Excellent #### Lynnette Jan 19, 2024 Liked: Cleanliness, amenities, property conditions & facilities Staff at front desk were very friendly and helpful. Quiet and comfortable rooms. So many stores and places to eat. Love the free shuttle to the airport. ##### Lynnette Stayed 2 nights in Jan 2024 ### 10/10 Excellent #### Evelyn Aug 3, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A few restaurants and stores in the area ##### Evelyn Stayed 1 night in Aug 2023 ### 6/10 Okay #### Rocio Feb 26, 2025 Liked: Cleanliness, staff & service, amenities The hotel is a 3 start the room were decent, bathroom shower could use some cleaning. Beds were comfortable. The room Has space to open your luggage. It’s far from the beaches and getting an uber back is really expensive. ##### Rocio Stayed 2 nights in Feb 2025 ### 8/10 Good #### Marci Nov 29, 2024 Liked: Staff & service, property conditions & facilities Good opportunity to grab items from shopping next door. ##### Marci Stayed 1 night in Nov 2024 ### 6/10 Okay #### Muthuvel Dec 31, 2024 Liked: Amenities, property conditions & facilities Closeby there is Walmart, Sam’s club, a few restaurants. The hotel charged additional tax beyond what was paid as total amount to Expedia. The hotel staff said it’s local tax. That was unexpected! ##### Muthuvel Stayed 6 nights in Dec 2024 ### 4/10 Poor #### Mark Feb 17, 2025 Liked: Amenities Disliked: Property conditions & facilities The hotel is situated in a nice location surrounded by various amenities however this must be the worst Hampton by Hilton I've ever stayed in. The receptionist was okay however the room facilities and breakfast options weren't great. The next day they happened to not replace our towels and left us without any towels after coming back from excursion. I had to call twice to resolve this issue. The tap was missing a sink plug, the toilet didn't flush properly, and the shower base had mould in the corners. ##### Mark Stayed 2 nights in Feb 2025 ### 6/10 Okay #### Katie Apr 3, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Bed was too soft so didn’t sleep much. We reserved a room with two double beds but received a room with one double bed. Very uncomfortable to share a double bed. Another reason we didn’t sleep much. Otherwise, nice area with several choices of restaurants & shopping within walking distance. ##### Katie Stayed 1 night in Apr 2024 ### 2/10 Terrible #### Luis Jan 13, 2024 The Hotel is in a nice location. I give one star because my wife and me stayed 2 nights, the secon day we went to shopping and we comeback in the afternoon, went to dinner and comeback @ 10pm to pack our luggage, and my wife notice that her sun glasses desappeared. We call front desk and they tell me that they will call me back in few minutes, they never did. Next morning we ask again like 4 times andthe guy at front desk tell me the same "we working on it, give us a few minutes". In a few words if you decide to stay at this hotel please put everything in the safe box. I personally will never stay at this hotel ##### Luis Stayed 2 nights in Jan 2024 ### 8/10 Good #### Nadyne Nov 23, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is my second time coming to this location and I would return. PROS: 1\. Breakfast was always good too because you were offered Mexican and American options. 2\. Easy check in / out 3\. Pleasant front desk people 4\. Quiet rooms /area 5\. Multiple restaurants nearby 6\. Close to the airport CONS: 1\. The hotel offers to help qith excursions; however, the person took too long to get back at me, so I went with another company. 2\. The bathroom tiles can use a bit of bleach and scrubbing, especially, the grout areas. 3\. Small rooms /bathroom ##### Nadyne Stayed 4 nights in Nov 2023 ### 6/10 Okay #### Maria Jan 9, 2024 Disliked: Staff & service The hotel itself is decent and conveniently located near the airport with complimentary transportation. However, the customer service from the front desk staff really diminished the experience. When I called ahead to confirm they had pool towels available to take on a tour, the person on the phone was very polite and said it wouldn't be a problem. But when I arrived and spoke to the front desk staff in person, they curtly informed me pool towels were not allowed off property and treated me quite rudely. I noticed other guests receiving similar unaccommodating treatment. While the hotel facilities are satisfactory, the poor attitude from the reception staff really impacts the overall experience in a negative way. I would hesitate to recommend this hotel to others due to the inconsistent and disrespectful service at check-in and throughout the stay. The hotel management should address this issue with customer service training to improve guests' experiences. ##### Maria Stayed 1 night in Jan 2024 ## Expedia's Latest Trends ### Hotels > [Hotel Riu Dunamar - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Dunamar-All-Inclusive.h18133944.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated](https://www.expedia.ca/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Dreams Sapphire Resort & Spa - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Now-Sapphire-Riviera-Cancun.h866428.Hotel-Information) > > [Secrets Akumal Riviera Maya - Adults Only - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Secrets-Akumal-Riviera-Maya-Adults-Only-All-Inclusive.h10489505.Hotel-Information) > > [Hotel Riu Palace Costa Mujeres - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Palace-Costa-Mujeres-All-Inclusive.h23985441.Hotel-Information) > > [Ocean Coral & Turquesa All Inclusive](https://www.expedia.ca/Cancun-Hotels-Ocean-Coral-Turquesa-All-Inclusive.h1823032.Hotel-Information) > > [Ventus Ha at Marina El Cid Spa & Beach Resort](https://www.expedia.ca/Puerto-Morelos-Hotels-Ventus-Ha-At-Marina-El-Cid.h70013577.Hotel-Information) > > [Secrets Riviera Cancún All Preferred - 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