10/10 Excellent
Sheryle
Travelled with family
May 14, 2024
Liked: Cleanliness, staff & service, amenities
We loved the vibe and the food at all of their venues on site most of all but the airconditioning on the room and throughout the hotel was lacking(never cool), not a single fan above on ceilings in rooms which should be next in Mexico.
The service was hit or miss with some staff being excellent while others didn’t seem to care at all. The lack of property information for the hours of operation and the facilities was annoying and we were told conflicting information after having to repeatedly seek out information for ourselves. But they were always sure to approach us repeatedly about the “timeshare” options that we told them no thank you to daily. I would text this hotel for sure because of the food and the area definitely.
No silverware or any dishes on the kitchen meant we could not use it and the coffee maker was broken as well as poorly working airconditioning that make us wake up sweating on the nights.
Sheryle
Stayed 8 nights in May 2024