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The Fives Oceanfront - Puerto Morelos

Photo gallery for The Fives Oceanfront - Puerto Morelos

Exterior
On the beach, white sand, beach cabanas, sun loungers
2 outdoor pools, pool umbrellas, sun loungers
2 outdoor pools, pool umbrellas, sun loungers
2 outdoor pools, pool umbrellas, sun loungers

Overview of The Fives Oceanfront - Puerto Morelos

The Fives Oceanfront - Puerto Morelos

4.5 star property

8.4/10 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • All-inclusive
  • Air conditioning
  • Spa
Map
Av. Javier Rojo Gomez Sm 002 Mza 25 Lt 1, Puerto Morelos, QROO, 77580

Explore the area

  • Popular LocationPuerto Morelos Town Square14 min walk
  • Popular LocationSan Jose Catholic Parish15 min walk
  • Popular LocationPuerto Morelos Reef15 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)29 min drive

Room options

About this area

Puerto Morelos

Located in Puerto Morelos, The Fives Oceanfront - Puerto Morelos is near the airport and on the beach. Puerto Morelos Town Square is a notable landmark, and the area's natural beauty can be seen at Ojo de Agua Beach and Arrecife de Puerto Morelos National Park. Don't miss out on a visit to Xoximilco. Discover the area's water adventures with water skiing, surfing/body boarding, and swimming nearby, or enjoy the great outdoors with ziplining.
Visit our Puerto Morelos travel guideOpens in a new window
View more Resorts in Puerto MorelosOpens in a new window
Map

What's nearby

  • Ojo de Agua Beach - 1 min walk
  • Puerto Morelos Beach - 6 min walk
  • Puerto Morelos Town Square - 14 min walk
  • San Jose Catholic Parish - 15 min walk
  • Puerto Morelos Reef - 15 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 29 min drive

Restaurants

  • Tanino’s - 10 min walk
  • Blue Morelos - 10 min walk
  • La Playita - 12 min walk
  • Cantina Habanero - 12 min walk
  • La Pizza Nostra - 12 min walk

About this property

The Fives Oceanfront - Puerto Morelos

4.5-star luxury resort by the ocean
At The Fives Oceanfront - Puerto Morelos, you can look forward to a beach bar, a poolside bar, and a rooftop terrace. This resort is a great place to bask in the sun with a white sand beach, beach cabanas, and sun loungers. Indulge in hydrotherapy, a massage, and aromatherapy at the onsite spa. Be sure to enjoy a meal at any of the 3 onsite restaurants. Enjoy onsite activities like boat tours, snorkeling, and ecotours. In addition to a coffee shop/cafe and 3 bars, guests can connect to free WiFi in public areas, with speed of 25+ Mbps.
Additional perks include:
  • 2 outdoor pools with sun loungers, pool umbrellas, and a lifeguard on site
  • Full breakfast (surcharge), valet parking (surcharge), and a beach club on site
  • A water dispenser, an elevator, and a porter/bellhop
  • Multilingual staff, wedding services, and tour/ticket assistance
Room features
All 94 rooms feature comforts such as 24-hour room service and premium bedding, in addition to perks like laptop-compatible safes and laptop-friendly workspaces.
Other amenities include:
  • Childcare services and free infant beds
  • Bathrooms with showers and free toiletries
  • 40-inch Smart TVs with premium channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

All-inclusive details

All-inclusive room rates at The Fives Oceanfront - Puerto Morelos are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 15 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured self parking on site (USD 10 per night)
  • Secured valet parking on site (USD 10 per night)
  • Onsite parking includes off-street options

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–11:00 AM: USD 25 for adults and USD 15 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges, 1 beach bar and 1 poolside bar
  • 24-hour room service

Things to do

  • 2 outdoor pools
  • Beach club (surcharge)
  • Boat tours
  • Ecotours
  • Fishing
  • Full-service spa
  • Lifeguards on site
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Spa tub
  • Steam room
  • Winery release events

Family friendly

  • 2 outdoor pools
  • Free cribs/infant beds
  • In-room child care (surcharge)
  • Snack bar/deli

Conveniences

  • Elevator
  • Lockers available
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Lifeguards on site
  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

More

  • Beach towels
  • Communal living room
  • Couples dining
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cribs/infant beds
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 40-inch Smart TV
  • Cable channels
  • Premium channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Local maps
  • Mobile key entry
  • Phone
  • Restaurant dining guide
  • Turndown service
  • Window screens

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Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 per room (up to 15 lbs)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: USD 100
  • Christmas Eve (24 December) Gala Dinner per child: USD 50 (from 6 to 17 years old)
  • Christmas Day (25 December) Gala Dinner per adult: USD 100
  • Christmas Day (25 December) Gala Dinner per child: USD 50 (from 6 to 17 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: USD 150
  • New Year's Eve (31 December) Gala Dinner per child: USD 75 (from 6 to 17 years old)

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: USD 25 for adults and USD 15 for children (approximately)
  • Fee for in-room wireless Internet: USD 15 per night (rates may vary)
  • Secured self parking fee: USD 10 per night
  • Secured valet parking fee: USD 10 per night
  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

The Fives Oceanfront
The Fives OceanfrontAll Senses Inclusive
The Fives Oceanfront All Senses Inclusive
The Fives Oceanfront Optional All Inclusive
The Fives Oceanfront - Puerto Morelos Resort
The Fives Oceanfront - Puerto Morelos Puerto Morelos
The Fives Oceanfront - Puerto Morelos Resort Puerto Morelos

Frequently asked questions

Does The Fives Oceanfront - Puerto Morelos have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at The Fives Oceanfront - Puerto Morelos?

As of Dec 7, 2022, prices found for a 1-night stay for 2 adults at The Fives Oceanfront - Puerto Morelos on Dec 8, 2022 start from CA $391.38, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Fives Oceanfront - Puerto Morelos pet-friendly?

Yes, this property allows cats and dogs (limit 2 per room) with a maximum weight of up to 15 lbs per pet. There's a fee of USD 35 per pet, per night. Service animals are exempt from fees.

How much is parking at The Fives Oceanfront - Puerto Morelos?

Self parking is available for USD 10 per night. Valet parking is available for USD 10 per night.

What time is check-in at The Fives Oceanfront - Puerto Morelos?

Check-in is from 3:00 PM - midnight. A fee applies for early check-in (subject to availability). Late check-in is available from midnight–midnight.

What time is check-out at The Fives Oceanfront - Puerto Morelos?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at The Fives Oceanfront - Puerto Morelos?

Some rate plans available at this property are all-inclusive.

Where is The Fives Oceanfront - Puerto Morelos located?

Nestled on the beach, this Puerto Morelos resort is just steps from Ojo de Agua Beach and Arrecife de Puerto Morelos National Park. Puerto Morelos Town Square and Puerto Morelos Reef are also within 15 minutes.

The Fives Oceanfront - Puerto Morelos Reviews

The Fives Oceanfront - Puerto Morelos Reviews

Overall score and ratings

8.4

Very good

Rating 10 - Excellent. 67 out of 115 reviews" "
" "10 - Excellent 58%
Rating 8 - Good. 26 out of 115 reviews" "
" "8 - Good 23%
Rating 6 - Okay. 10 out of 115 reviews" "
" "6 - Okay 9%
Rating 4 - Poor. 4 out of 115 reviews" "
" "4 - Poor 3%
Rating 2 - Terrible. 8 out of 115 reviews" "
" "2 - Terrible 7%

9.2/10

Cleanliness

8.8/10

Staff & service

8.7/10

Amenities

9.1/10

Property conditions & facilities

8.5/10

Eco-friendliness

10/10 Excellent

jason
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and staff !
Stayed 1 night in Dec 2022

2/10 Terrible

Eric, Santa Barbara
Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was an extremely painful check in process. The staff tried on multiple occasions to up sell us during the process. Everything from a room upgrade, all inclusive meal program, real estate sale offer. When we declined every offer the team told us our room was not available yet even though they told us when we first sat down it was ready. To be clear it was 5:30 PM so the room should have been ready. They made us wait another 30 minutes to get access to the room. In that time they asked several times if we wanted to upgrade. When we finally did get into our room after nearly one hour our luggage did not come up. I had to personally go down to the front of the hotel where are bags were still sitting. Of course I grabbed them myself much to the consternation of the staff. I told them I was tired of waiting. I noticed they put all new guests through the same process. The hotel and property are very nice. Unfortunately for them I would never stay again because of the painful check in process.
Stayed 1 night in Nov 2022

8/10 Good

Christine
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love love love the service and food at this hotel. The one and only complaint I have is the noise above room 403 every night & morning. Sounded like people were moving furniture around on and off for hours. Besides that, the staff was absolutely amazing. We had some favorites...Eduardo (bartender) Ailin (bartender) Jorge (beach staff) Luis (bartender) Irvin (front office staff). Thank you guys for making our experience the best. Also, Martha (front office) she was kind and patient. Will be staying here again!
Stayed 1 night in Nov 2022

10/10 Excellent

Sandy
Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and modern and really good food , not much to do but right on the ocean so we walked the beach everyday.
Stayed 7 nights in Nov 2022

10/10 Excellent

Xin, Fort Worth
Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience
Stayed 1 night in Nov 2022

8/10 Good

Robin
Travelled with partner
Liked: Cleanliness
The place was pretty and very clean. It is a 15 minute walk to town. The staff could have been better - there was no front desk so sometimes there was nobody in the lobby to assist. The pools were beautiful but the downstairs pool and beach had limited seating so when it was busy, there was nowhere to sit which was disappointing. Overall, it was a nice place to stay.