Title: Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort Adults-only beachfront property with 2 outdoor pools ![View from property](https://images.trvl-media.com/lodging/1000000/870000/860400/860332/62823b2b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/f3fd8e51-28e1-4de9-b7c7-a931d3d55f02-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Premium bedding, down comforters, pillowtop beds, free minibar](https://images.trvl-media.com/lodging/1000000/870000/860400/860332/9097652a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/1000000/870000/860400/860332/e33d6475.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Banquet hall](https://images.trvl-media.com/lodging/1000000/870000/860400/860332/ca1aeb00.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located close to Puerto Morelos Beach and Ojo de Agua Beach, Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort provides free cooked-to-order breakfast, a marina, and a beach bar. With a beachfront location, beach massages, and sun loungers, this property is the perfect place to soak up some sun. For some rest and relaxation, visit the outdoor treatment areas, and indulge in a body treatment, a body scrub, or a deep-tissue massage. Be sure to enjoy Mexican cuisine at one of the 3 on-site restaurants. Enjoy the health club, as well as activities like beach yoga. In addition to a rooftop terrace and an art gallery on site, guests can connect to free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices). VIP Access 9.6 Exceptional ## Popular amenities - - - - - Bar - Breakfast included VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Nov. 24 - Nov. 25](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=860332&PinnedHotelID=860332&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=860332&PinnedHotelID=860332&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 25 - Nov. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=860332&PinnedHotelID=860332&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=860332&PinnedHotelID=860332&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=860332&PinnedHotelID=860332&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=860332&PinnedHotelID=860332&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 5 - Dec. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=860332&PinnedHotelID=860332&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=860332&PinnedHotelID=860332&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 12 of 12 rooms ![Premium bedding, down comforters, pillowtop beds, free minibar](https://images.trvl-media.com/lodging/1000000/870000/860400/860332/45519686.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Chairman Two bedroom suite Ocean View Private pool Diamond Club ### Highlights Furnished balcony or patio Separate sitting area Soundproofed Air conditioning Free minibar items Flat-screen TV Hypo-allergenic bedding Pillow menu - 2 bedrooms - Ocean view - Sleeps 4 - 2 King Beds ![Premium bedding, down comforters, pillowtop beds, free minibar](https://images.trvl-media.com/lodging/1000000/870000/860400/860332/45519686.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Chairman One bedroom Luxury Suite Ocean view Plunge pool Diamond Club ### Highlights Furnished balcony or patio Separate sitting area Soundproofed Air conditioning Free minibar items Flat-screen TV Hypo-allergenic bedding Pillow menu - 1 bedroom - Ocean view - Sleeps 2 - 1 King Bed ![Premium bedding, down comforters, pillowtop beds, free minibar](https://images.trvl-media.com/lodging/1000000/870000/860400/860332/7d83e09f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite Ocean Front King 9.0 Wonderful 2 reviews ### Highlights Furnished balcony or patio Separate sitting area Soundproofed Air conditioning Free minibar items Flat-screen TV Hypo-allergenic bedding Pillow menu - 1 bedroom - Ocean view - Sleeps 2 - 1 King Bed ![Premium bedding, down comforters, pillowtop beds, free minibar](https://images.trvl-media.com/lodging/1000000/870000/860400/860332/7d83e09f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite Ocean Front Plunge Pool King ### Highlights Furnished balcony or patio Separate sitting area Soundproofed Air conditioning Free minibar items Flat-screen TV Hypo-allergenic bedding Pillow menu - 1 bedroom - Ocean view - Sleeps 2 - 1 King Bed ![Premium bedding, down comforters, pillowtop beds, free minibar](https://images.trvl-media.com/lodging/1000000/870000/860400/860332/7d83e09f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite Ocean Front Plunge Pool King Diamond Club ### Highlights Furnished balcony or patio Separate sitting area Soundproofed Air conditioning Free minibar items Flat-screen TV Hypo-allergenic bedding Pillow menu - 1 bedroom - Ocean view - Sleeps 2 - 1 King Bed ![Premium bedding, down comforters, pillowtop beds, free minibar](https://images.trvl-media.com/lodging/1000000/870000/860400/860332/4950f52d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite Ocean Front Two Bedroom Plunge Pool Diamond Club ### Highlights Furnished balcony or patio Separate sitting area Soundproofed Air conditioning Free minibar items Flat-screen TV Hypo-allergenic bedding Pillow menu - 2 bedrooms - Ocean view - Sleeps 4 - 2 King Beds ![Premium bedding, down comforters, pillowtop beds, free minibar](https://images.trvl-media.com/lodging/1000000/870000/860400/860332/4950f52d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Presidential Suite Ocean Front Plunge Pool Two bedroom ### Highlights Furnished balcony or patio Separate sitting area Soundproofed Air conditioning Free minibar items Flat-screen TV Hypo-allergenic bedding Pillow menu - 2 bedrooms - Ocean view - Sleeps 4 - 2 King Beds ![Premium bedding, down comforters, pillowtop beds, free minibar](https://images.trvl-media.com/lodging/1000000/870000/860400/860332/b8d6d7f6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite Ocean Front Two Queen ### Highlights Furnished balcony or patio Separate sitting area Soundproofed Air conditioning Free minibar items Flat-screen TV Hypo-allergenic bedding Pillow menu - 1 bedroom - Ocean view - Sleeps 4 - 2 Queen Beds ![Premium bedding, down comforters, pillowtop beds, free minibar](https://images.trvl-media.com/lodging/1000000/870000/860400/860332/b8d6d7f6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite Ocean Front Plunge Pool Two Queen ### Highlights Furnished balcony or patio Separate sitting area Soundproofed Air conditioning Free minibar items Flat-screen TV Hypo-allergenic bedding Pillow menu - 1 bedroom - Ocean view - Sleeps 4 - 2 Queen Beds ![Premium bedding, down comforters, pillowtop beds, free minibar](https://images.trvl-media.com/lodging/1000000/870000/860400/860332/7d83e09f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite Ocean Front Two bedroom Diamond Club ### Highlights Furnished balcony or patio Separate sitting area Soundproofed Air conditioning Free minibar items Flat-screen TV Hypo-allergenic bedding Pillow menu - 2 bedrooms - Ocean view - Sleeps 4 - 2 King Beds ![Premium bedding, down comforters, pillowtop beds, free minibar](https://images.trvl-media.com/lodging/1000000/870000/860400/860332/7d83e09f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Suite Ocean Front King Diamond Club ### Highlights Furnished balcony or patio Separate sitting area Soundproofed Air conditioning Free minibar items Flat-screen TV Hypo-allergenic bedding Pillow menu - 1 bedroom - Ocean view - Sleeps 2 - 1 King Bed ![Master Luxury Suite Ocean Front Plunge Pool & outdoor shower Diamond Club](https://images.trvl-media.com/lodging/1000000/870000/860400/860332/68d7ed06.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Luxury Suite Ocean Front Plunge Pool & outdoor shower Diamond Club ### Highlights Furnished balcony or patio Separate sitting area Soundproofed Air conditioning Free minibar items Flat-screen TV Hypo-allergenic bedding Pillow menu - 1 bedroom - Ocean view - Sleeps 2 - 1 King Bed ## You may also like Ad ![Nightclub](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/3000000/2950000/2941600/2941578/fcef8fdd_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Dreams Riviera Cancun Resort & Spa - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPuerto-Morelos-Hotels-Paraiso-De-La-Bonita.h860332.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPuerto-Morelos-Hotels-Paraiso-De-La-Bonita.h860332.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.91248%2C-86.84703&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=JPKEVfQSWoNw9N3nmD_G-4kYT4I=) Carretera Chetumal-Cancun Km 328, Puerto Morelos, QROO, 77580 #### What's nearby - Arrecife de Puerto Morelos National Park - 10 min walk - 0.8 km - Puerto Morelos Beach - 15 min drive - 6.8 km - Moon Palace Golf Club - 22 min drive - 16.9 km - Ojo de Agua Beach - 22 min drive - 9.6 km - Puerto Morelos Town Square - 24 min drive - 10.3 km #### Getting around - Cancun Intl. Airport (CUN) - 21 min drive #### Restaurants - ‪Preferred Club Bar - ‬8 min drive - ‪Le Chique - ‬8 min drive - ‪Salted Rim - ‬7 min drive - ‪Frank & Lola's Italian Trattoria - ‬7 min drive - ‪Spoon - ‬8 min drive ## About this property ### Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort Luxury boutique property near Puerto Morelos Beach Located close to Ojo de Agua Beach and Puerto Morelos Town Square, Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort provides free cooked-to-order breakfast, a marina, and a beach bar. With a beachfront location, beach massages, and sun loungers, this property is the perfect place to soak up some sun. For some rest and relaxation, visit the outdoor treatment areas, and indulge in a body treatment, a body scrub, or a deep-tissue massage. Be sure to enjoy Mexican cuisine at one of the 3 on-site restaurants. Enjoy the health club, as well as activities like beach yoga. Stay connected with free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities such as a rooftop terrace and an art gallery on site. You'll also enjoy perks such as: - 2 outdoor pools along with cabanas, sun loungers, and pool umbrellas - Free self parking and valet parking - Luggage storage, a porter/bellhop, and wedding services - Beach towels, concierge services, and tour/ticket assistance - Guest reviews say great things about the helpful staff Room features All 90 rooms feature comforts such as free international calls and premium bedding, in addition to thoughtful touches like pillow menus and laptop-friendly workspaces. More amenities include: - Hypo-allergenic bedding, pillowtop mattresses, and down comforters - Designer toiletries, separate tubs/showers, and hair dryers - 50-inch flat-screen TVs with satellite channels - Furnished balconies or patios, wardrobes/closets, and separate sitting areas ### All-inclusive details This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages All à la carte meals, snacks, and beverages included Room service during certain hours In-room minibar (all beverages included) In-room liquor dispensers ### Activities and facilities/equipment All onsite activities and use of facilities and equipment are included. ### Land activities Fitness facilities Tennis ### Lessons/classes/games Cooking ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/2000000/1130000/1120500/1120449/28342416.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Excellence Riviera Cancun - Adults Only All Inclusive Puerto Morelos - On private beach - Pool - Hot tub - All-inclusive 9.4 Exceptional 1,937 reviews CA $546 CA $546 total includes taxes & fees Dec 13 - Dec 14 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-13&endDate=2025-12-14&selected=1120449&PinnedHotelID=1120449&HadPinnedHotel=true®ionId=-1&adults=2) ![4 outdoor pools, free cabanas, pool umbrellas](https://images.trvl-media.com/lodging/24000000/23100000/23092300/23092201/7c7ebc43.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Haven Riviera Cancun - All Inclusive - Adults Only Cancun - Pool - Hot tub - Breakfast included - All-inclusive 9.2 Wonderful 4,847 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-08&endDate=2025-12-09&selected=23092201&PinnedHotelID=23092201&HadPinnedHotel=true®ionId=-1&adults=2) ![Private beach nearby, free beach shuttle, beach bar](https://images.trvl-media.com/lodging/102000000/101130000/101124300/101124286/62b01c17.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive Zona Hotelera - Pool - All-inclusive - Spa - Pet-friendly 8.8 Excellent 1,803 reviews CA $475 CA $475 total includes taxes & fees Dec 22 - Dec 23 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-22&endDate=2025-12-23&selected=101124286&PinnedHotelID=101124286&HadPinnedHotel=true®ionId=-1&adults=2) ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/61000000/60050000/60043200/60043197/77f26375.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Secrets Riviera Cancún All Preferred - Adults Only - All inclusive Puerto Morelos - On private beach - Pool - Hot tub - Breakfast included 8.8 Excellent 354 reviews CA $686 CA $686 total includes taxes & fees Dec 8 - Dec 9 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-08&endDate=2025-12-09&selected=60043197&PinnedHotelID=60043197&HadPinnedHotel=true®ionId=-1&adults=2) ![Dunas Private Pool Ocean View Top Floor Suite](https://images.trvl-media.com/lodging/2000000/1790000/1789800/1789787/940a8a56.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Valentin Imperial Rivera Maya All Inclusive - Adult Only Playa del Carmen - On private beach - Pool - Breakfast included - All-inclusive 9.4 Exceptional 1,647 reviews CA $704 CA $856 total includes taxes & fees Nov 29 - Nov 30 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=1789787&PinnedHotelID=1789787&HadPinnedHotel=true®ionId=-1&adults=2) ![3 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/7000000/6310000/6302300/6302296/1df1fedc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Residences Riviera Cancún All Inclusive Puerto Morelos - Pool - Hot tub - All-inclusive - Spa 9.2 Wonderful 1,006 reviews CA $425 CA $570 total includes taxes & fees Dec 3 - Dec 4 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-03&endDate=2025-12-04&selected=6302296&PinnedHotelID=6302296&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, free cabanas, pool umbrellas](https://images.trvl-media.com/lodging/29000000/28770000/28763100/28763088/ac1f4d95.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Iberostar Selection Coral Cancún - Adults Only - All Inclusive Zona Hotelera - On private beach - Pool - Breakfast included - All-inclusive 9.0 Wonderful 1,016 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-08&endDate=2025-12-09&selected=28763088&PinnedHotelID=28763088&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/12000000/11870000/11868500/11868477/09cd9792.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Breathless Riviera Cancun Resort & Spa - Adults Only - All Inclusive Puerto Morelos - Pool - Hot tub - All-inclusive - Spa 8.4 Very good 1,361 reviews CA $556 CA $556 total includes taxes & fees Dec 8 - Dec 9 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-08&endDate=2025-12-09&selected=11868477&PinnedHotelID=11868477&HadPinnedHotel=true®ionId=-1&adults=2) ![Nightclub](https://images.trvl-media.com/lodging/3000000/2950000/2941600/2941578/47936660.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Dreams Riviera Cancun Resort & Spa - All Inclusive Puerto Morelos - Pool - Hot tub - All-inclusive - Spa 8.6 Excellent 1,405 reviews CA $496 CA $496 total includes taxes & fees Dec 1 - Dec 2 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=2941578&PinnedHotelID=2941578&HadPinnedHotel=true®ionId=-1&adults=2) ![3 outdoor pools, open 7:00 AM to 7:00 PM, cabanas (surcharge)](https://images.trvl-media.com/lodging/79000000/78790000/78784600/78784531/0be246c4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive Puerto Morelos - Pool - Breakfast included - All-inclusive - Spa 8.6 Excellent 1,261 reviews CA $342 CA $419 total includes taxes & fees Dec 9 - Dec 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-09&endDate=2025-12-10&selected=78784531&PinnedHotelID=78784531&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices) - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site - Free valet parking on site ### Food and drink - Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM - 2 bars/lounges - 3 restaurants - A beach bar - Couples/private dining ### Restaurants on site - CÔTÉ À COSTA - JOYA - K’UHUL ### Things to do - 2 outdoor pools - Art gallery - Beach yoga - Health club - Library - Shopping - Wine tasting room - Winery release events ### Conveniences - 24-hour front desk - Gift shop/newsstand - Laundry facilities - Luggage storage ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Turndown service - Wedding services ### Business services - 1,400 square feet of conference space ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Garden - Marina - On the beach - On the waterfront - Pool cabanas (surcharge) - Pool loungers - Pool umbrellas - Rooftop terrace ### Spa - 9 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Outdoor treatment areas ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No elevator - Wheelchair accessible (may have limitations) ### More - 3 floors - Built in 2001 - Double-glazed windows - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Hypo-allergenic bedding - Pillow menu - Pillowtop mattress - Premium bedding ### Bathroom - Bathrobes - Designer toiletries - Hair dryer - Separate bathtub and shower - Slippers - Towels provided ### Entertainment - 50-inch flat-screen TV with satellite channels - MP3 dock ### Food and drink - Champagne service - Espresso maker - Free bottled water - Free stocked minibar - Limited room service ### More - Air conditioning - Ceiling fan - Desk - Free international calls - Iron/ironing board on request - Laptop workspace - Phone - Safe - Separate sitting area - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Early check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Safety features at this property include a smoke detector This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention This property does not have elevators Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Guests under 18 years old are not permitted at this adults-only property Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Zoetry Paraiso de la Bonita Riviera Maya Puerto Morelos Zoetry Paraiso Bonita Riviera Maya All Inclusive Puerto Morelos Zoetry Paraiso Bonita Riviera Maya All Inclusive Zoetry Paraiso Bonita Riviera Maya Puerto Morelos Zoetry Paraiso Bonita Riviera Maya Zoetry Paraiso Bonita Riviera Zoetry Paraiso de la Bonita Riviera Maya Zoetry Paraiso de la Bonita Riviera Maya All Inclusive Paraiso de la Bonita a Luxury Collection Resort Riviera Maya Zoetry Paraiso de la Bonita Riviera Maya Optional All Inclusive ## Frequently asked questions ### Does Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort have a pool? > Yes, this property has 2 outdoor pools. ### How much does it cost to stay at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort? > As of Nov 24, 2025, prices found for a 1-night stay for 2 adults at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort on Dec 9, 2025 start from CA $981.73, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Puerto-Morelos-Hotels-Paraiso-De-La-Bonita.h860332.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort pet-friendly? > No, pets are not allowed at this property. ### How much is parking? > Self parking and valet parking are free at this property. ### What time is check-in at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort? > Check-in start time: 3:00 PM; Check-in end time: anytime. ### What time is check-out at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort? > Check-out is at noon. Late check-out is available for a fee (subject to availability). ### Are there all-inclusive benefits at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort? > Yes, the property is all-inclusive. All food and beverages are included, and activities include tennis, cooking classes, and more. ### Where is Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort located? > Nestled on the beach, this Puerto Morelos property is within 9 mi (15 km) of Puerto Morelos Beach, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park, and Puerto Morelos Town Square. Ojo de Agua Beach and Moon Palace Golf Club are also within 9 mi (15 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort Reviews 9.6 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 39 8 - Good 6 6 - Okay 0 4 - Poor 1 2 - Terrible 1 ### 9.4/10 Cleanliness ### 9.6/10 Staff & service ### 9.4/10 Amenities ### 9.6/10 Property conditions & facilities ### 9.6/10 Eco-friendliness ### 10/10 Excellent #### Maningbe Oct 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Customer service from the staff was a 10/10 we felt like VIP the entire stay! ##### Maningbe Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### Kristen Nov 9, 2025 Liked: Cleanliness, amenities, property conditions & facilities Everything was perfect! I will refer this place to all my friends. The staff was incredibly friendly and the food was amazing. Can’t wait to go back. ##### Kristen Stayed 5 nights in Nov 2025 ### 10/10 Excellent #### Cassandra Sep 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful luxurious stay! Food quality was amazing and staff were so kind! WARNING; be prepared for lots of wild life!!! ##### Cassandra Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### María Oct 10, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is a jewel in the middle of nowhere. My only complaint is the road to the property from the highway is very bad. ![](https://a.travel-assets.com/ugc/hotel-reviews/c078348c-7a30-408e-99a6-58ec5a3ea61b-1760072173962.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/9bde7aa3-2313-471d-a256-aee831a60b22-1760072173293.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/62ce05d7-b412-4fc9-af60-03486945e81e-1760072173023.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/dfad92ce-a194-4aee-a066-0b5e5b17e41a-1760072172791.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### María Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Samreen Sep 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had an excellent stay at Paraiso de la Bonita. The room, customer service, food and overall hospitality was the best we’ve ever experienced at an all inclusive resort. The environment was extremely peaceful and the resort had a very luxury, boutique vibe. If you’re looking for complete relaxation with excellent attentiveness, this is the place for you! ##### Samreen Stayed 6 nights in Sep 2025 ### 10/10 Excellent #### Micah Oct 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I really loved this property. The staff are so kind and attentive. I was so sad to leave. I really enjoyed that every night they delivered a "dessert of the day" to my suite! Such a lovely touch. I will return to stay again. thank you and your lovely staff for taking such good care of me! I still think about that gorgeous bathroom in my suite!! ##### Micah Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### Kaila Oct 26, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff really made us feel like family and went out of their way to make sure that our stay was amazing! The food was the best food I've ever had at an all inclusive! No buffet and everything à la carte. The property is beautiful and tranquil and there is a lot of beautiful wildlife around that made you feel even more immersed in nature. The room was huge and beautiful and there was a wonderful ocean view. The only room for improvement is in the road leading to the hotel that had a lot of pot holes. However, even with that I am counting down the days to when I can go again! Amazing experience truly! ![](https://a.travel-assets.com/ugc/hotel-reviews/54e84011-80f4-43a7-8cc1-03739e130ddc-1761486543333.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5f4f8b39-fe97-4f0e-98cd-96329a465a8e-1761486543858.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b53386a3-90c1-40cb-89b7-6f57a265053d-1761486545148.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1e099523-25bb-4ce6-ae5b-8081d0fe5e35-1761486546652.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Kaila Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### Ashley Aug 17, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is the perfect property to get away from the crowds and enjoy some rest and relaxation. The room was very nice and the bed was so comfortable. The amenities are five star! I got such and amazing massage and the staff is amazing. I will absolutely book again. ##### Ashley Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Kevin Aug 9, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### I loved it The workers were excellent!! The food was excellent. The views were phenomenal. The Guanas are very friendly. Outside of the seaweed smell and pretty much no beach due to the seaweed, we had a great stay. ##### Kevin Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Dahlia Karina Jul 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful property. Peaceful, just what we where looking for. Boutique hotel feel with great food and drinks. Rooms are super spacious and the bathroom is huge. Everything was amazing! ##### Dahlia Karina Stayed 8 nights in Jun 2025 ### 10/10 Excellent #### Melachi Aug 13, 2025 Liked: Cleanliness, staff & service Honest review! Live this place! Cesar was the manager and he was amazing and he above and beyond to make sure your stay was amazing. The entire staff remembers you and very down to earth people which makes you feel like family. This was the best food I’ve had in Mexico. ##### Melachi Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Nadija Nov 7, 2025 Liked: Cleanliness, amenities, property conditions & facilities We had an absolutely wonderful stay. This resort is truly in a league with properties like Nizuc — not just in beauty, but in the entire guest experience. From the moment we arrived, we were greeted with warmth and genuine hospitality. The staff here is exceptional: incredibly kind, attentive, and thoughtful. Every interaction felt personal and sincere, and we never once felt like just another guest. The property itself is stunning — beautifully maintained, peaceful, and designed for true relaxation. The atmosphere is luxurious yet understated, with an emphasis on comfort and calm. Our room was immaculate and elegant, with those little details that make you feel truly cared for. The food and drinks were excellent, with plenty of variety and very high quality. We especially appreciated how the staff remembered our preferences and always went above and beyond. This is the type of resort where you can exhale — where you feel taken care of, respected, and welcomed. If you’re looking for a place that blends luxury with soul, this is it. We will absolutely be returning. ![](https://a.travel-assets.com/ugc/hotel-reviews/43d46bb9-d0d7-47e3-8892-aba36fb46e5e-1762545803761.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f45648d7-c63c-4cd2-b399-64fdac7c8b6f-1762545803516.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/51154922-18fb-4001-9c77-c77d62032b5e-1762545802048.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/7ad3eb5c-bdb4-487c-84d9-c7deb354dee7-1762545800895.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Nadija Stayed 5 nights in Oct 2025 ### 10/10 Excellent #### Yvette Aug 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property is beautiful, it’s all inclusive but everything is a la carte (no buffet) which was a great thing. The suite I stayed was great and very spacious and with an ocean view. When I arrived the was a bottled wine, mini bar fully stocked and every night they brought in a little treat with a side note about the history behind it. Their staff was very friendly and always willing to assist with a genuine smile on their face. These is a place more to unwind and relax (no a party atmosphere) ![](https://a.travel-assets.com/ugc/hotel-reviews/48ef1cc9-7738-4857-85b8-5e3fba7946f1-1755607141133.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ad67529d-7ff1-4bac-a300-0b831100b0ff-1755607140967.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/fffaa469-fd1b-44e2-8b78-8004874a7c4b-1755607141071.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/9d7600e1-9465-4643-a97f-b0dd1abf5918-1755607141167.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Yvette Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Tania Oct 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities My stay was phenomenal. From my arrival to my checkout, everyone was so attentive and kind. The entire experience was personalized, with almost all staff calling me by name when they saw me. Daniel, Rene, and Alejandro offered exceptional customer service, ensuring I had everything I needed during my stay. The culture at the resort was inviting, personable, positive, and calming. Staying at the resort felt like an authentic experience of Mexican culture. The people, food, and environment made my stay feel like I was with family. I dined at all restaurants on the property and the food was fresh and flavorful consistently, while the service was outstanding. Spa services and activities were plentiful and enjoyable, with something for different personality types. I was a solo traveler and felt safe on the property. Cesar, the GM, even took time to introduce himself and make himself accessible. I look forward to adding this destination as an annual solo getaway! ##### Tania Stayed 2 nights in Oct 2025 ### 8/10 Good #### Lalo Aug 29, 2025 Liked: Amenities . ##### Lalo Stayed 5 nights in Aug 2025 ### 10/10 Excellent #### jamal Nov 17, 2025 Liked: Cleanliness, amenities, property conditions & facilities Incredible Babymoon with amazing service & a beautiful resort My wife and I stayed at Paraiso de la Bonita for our babymoon and had an amazing experience. The staff and management went above and beyond from the moment we arrived, even getting Heineken Zero for my pregnant wife so she could enjoy a non-alcoholic beer. Service throughout the resort was warm, attentive, and genuinely caring. The food was excellent, especially dinner and the breakfast spread was the best we’ve seen at an all-inclusive, with fresh juices, pastries, a full menu, and breakfast tacos made right in the dining room. The bartenders were fun and creative (big shout-out to Luis), and Raul in the restaurant made every dinner feel special. They also remembered my wife’s uncommon allergies by day three and always double-checked her meals. Our plunge pool suite was beautiful, peaceful, and spotless, with a spa-like rain shower and a private pool big enough for both of us to relax comfortably. Room service was great, and a couple of days we didn’t even want to leave the suite. Like most of Cancun in the fall, the beach has seaweed, but the resort is designed so well that from the pool and rooms you only see the turquoise water. While the saltwater pool was under construction, everything else more than made up for it. If you want a quiet, adults-only, upscale all-inclusive with fantastic service, great food, and beautiful suites, this is the place. We will absolutely be back. ##### jamal Stayed 7 nights in Oct 2025 ### 10/10 Excellent #### Charlene White Oct 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Overall the hotel is stunning and clean. We had our own plunge pool with a beautiful view. Most all of the staff was wonderful and kind . We only had issue with 2 people being less than inviting and kind but the others made up for it . My only issue is at night the smell is terrible . I think they should use some sort of air fresheners or something in the rooms to help with this especially at night . I think it’s an ocean nightly issue . I was also bummed that some nights they forgot our nightly dessert with the cute historic note . We only used room service food delivery once they forgot our forks and they didn’t bring them for 35 min when we called and asked for them so we just ate with our hands . The food at all 3 restaurants is amazing ! I would recommend this hotel and I would definitely return in spite of the couple issues . ![](https://a.travel-assets.com/ugc/hotel-reviews/e56d0113-125a-447e-95d7-5f6d6c41f728-1760910706644.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/499a8d86-6732-489b-8793-0de01e072584-1760910653768.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/53b73be8-5f44-4492-b9fa-b751c8dba87a-1760910736541.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/eb2856fd-9bd6-44c8-81a4-bebe5e71314e-1760910741407.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Charlene White Stayed 5 nights in Oct 2025 ### 10/10 Excellent #### Jonathan Nov 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities My wife and I stayed at Paraiso de la Bonita for our anniversary, and it couldn’t have been more perfect. From the moment we arrived, the staff made us feel incredibly welcome. We were greeted by Eduardo and Brandon with a refreshing drink and a quick tour before meeting Pamela, the concierge, who helped us plan activities for our stay. Khaled, the bellhop, drove us to our suite in the resort’s “Rolls Royce” golf cart, and Enrique, our butler, created a chat to handle any requests. Our original room happened to be near a renovation area and in need of a refresh on amenities, but before we even mentioned it, both Khaled and Enrique notified management and promptly arranged for us to be moved to a new suite. Their attentiveness set the tone for the exceptional service we experienced all weekend. The property is stunning, with beautiful grounds, ocean views, and a calm, luxurious atmosphere. We spent most of our time relaxing by the pool with great service and enjoyed a beach day arranged by Enrique. Our suite was spotless and romantic, featuring a rainfall shower, soaking tub, and private plunge pool. Every meal was exceptional beautifully presented and delicious. Roger and David were wonderful servers, and Raul, the manager at Ku'Hul, surprised us with a special table and sparkling wine for our anniversary dinner. The attention to detail and genuine warmth of the staff made our stay unforgettable. Highly recommend Paraiso de la Bonita for a relaxing, romantic escape! ##### Jonathan Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### Ana Oct 11, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I stayed 4 nights and 5 days at this resort to celebrate my best friend’s birthday, and it was amazing! Service was truly 10/10 everyone was exceptional, friendly, and welcoming. I booked our trip in August for our October stay and reached out to see if they offered personalized room decorations. Pamela, the Chief Concierge, was incredible — quick to respond, detail-oriented, and made sure everything, including our airport pickup, went smoothly. Communication was seamless thanks to a 24-hour WhatsApp group chat the staff created, which made booking our massages (thank you Noel and Mellisa), meditation session with Mauricio, and pastry-making class so easy. We celebrated my bestie’s birthday at the Piano Bar with live piano music — such a lovely touch! The K’uhul restaurant was excellent, the French toast is a must-try! I also enjoyed the late-night room service and dining at Joia. It rained on and off, but I was so impressed with how efficiently the team kept everything spotless and dry. The spa was under renovation, but services were still available. Our room was spacious, clean, and had a plunge pool, though we mostly enjoyed the stunning main pool. Don’t be discouraged by the bumpy road in, it’s being fixed and the resort is gorgeous! Special thanks to Pamela, Rene, Ivan, Mauricio, Daniel, and Alejandro for making our stay unforgettable. I rarely visit the same place twice, but I’m already planning to return for my birthday in January! ![](https://a.travel-assets.com/ugc/hotel-reviews/2d02f5aa-68d6-40c6-8266-4f8b0ec8d96d-1760197450140.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/24d79d88-cb43-4cca-a7b8-dc3c3a86b1cf-1760197450170.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/aa12f4d6-423b-41ea-a434-901906701886-1760197450062.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/9d4e31d1-1e65-49f5-8639-6704d4da4337-1760197450160.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ana Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### ashley Aug 4, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 10/10 — Truly Exceptional Experience! From the moment we arrived, this resort exceeded every expectation! The staff is what truly sets this place apart—every single person we encountered was unbelievably friendly, professional, and went above and beyond to make our stay perfect. Their attention to detail and warm, welcoming attitudes made us feel like so welcomed. We were greeted with refreshing welcome drinks, and the experience only got better from there. The poolside service was top-tier, and every amenity offered was spotlessly maintained and incredibly enjoyable. Whether relaxing at the pool or exploring the property, we were constantly impressed by how well everything was run. And let’s talk about the food—absolutely incredible! Every meal was delicious, fresh, and beautifully presented. You can really tell they care about quality here. I honestly can’t stress enough how phenomenal the staff is—they’re the heart of the resort and the reason we will 100% be back again and again. This was a flawless stay from start to finish. Highly, highly recommend! ##### ashley Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Ashlyn Sep 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We picked this place for our honeymoon and the experience was absolutely flawless from the moment we got there until the second we left. Brandon somehow made every meal feel like a celebration. Raoul anticipated our needs before we knew we had them. Moises gave us an arrival tour that actually helped instead of just pointing at stuff. Jose elevated poolside service into an art form. Javier cooks like he trained at Le Bernardin and decided to dedicate his life to making honeymooners lose their minds over food (even the oatmeal was somehow transcendent). Osvaldo is a bartending wizard; his tequila tasting session became a fascinating deep dive into agave regions and family distilleries that had us taking notes. The incredible Juanjo introduced us to Mexican wines that completely changed our assumptions about what's possible south of the border. Mauricio is straight up the GOAT of hospitality; from morning yoga to fascinating conversations (in three languages) about everything from meditation to local history. He embodies that rare combination of deep knowledge and genuine warmth that makes you feel like you're in the presence of someone who has figured out how to live well and help others do the same. Cesar kept us connected to everything happening through perfectly timed texts about classes and activities. The rooms made us feel like royalty. Seriously, don't miss this spot. The whole experience was so good we're already planning our return. ![](https://a.travel-assets.com/ugc/hotel-reviews/1700e725-4542-4688-b38c-3df3e69bc08a-1758034451727.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/28fadbe3-d6c7-47a9-8b47-d4be34a6d302-1758034451946.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/83159cfc-b77d-4666-932a-4bbed4f925b5-1758034451818.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/9ede09d0-23aa-4add-9222-7982cec0488c-1758034451905.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ashlyn Stayed 5 nights in Sep 2025 ### 4/10 Poor #### Frank Devendra May 2, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The property is in a remote location with poor road. There are only three restaurants on the property that serve a la cart Mexican, Mediterranean and pool side food. The food service in the restaurant is very poor and it takes approximately 30 minutes to an hour between order and delivery to the table. There are no other dining options near the property. Property makes unauthorized charges and does not refund the charges. We had prepaid for our stay through Expedia. The property charged us an additional $4,885.43 for lodging without our knowledge and did not process our request for refund. ##### Frank Devendra Stayed 6 nights in Apr 2025 ### 10/10 Excellent #### Corie Jun 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort A perfect, peaceful, non-touristy place! Lovely pools and excellent service. We loved K’uhul for its laid-back atmosphere and menu that included some traditional Yucatán fare. The Joya grille was great for lunch, served poolside if you choose. The Côté à Costa restaurant had excellent beef carpaccio, but was just ok for us. We would have loved more local/traditional food/music options for a more authentic feel. Without a car/shuttle, you’re not close enough to walk anywhere to experience the local culture. We loved the wildlife, but by Day 6, there was animal poop everywhere. It was cleaned up, but you had to watch your step for a day or so. We upgraded from a ground floor plunge pool room to a top floor suite and we were glad we did. Privacy, beautiful views, and we don’t mind stairs. The bed is firm, not very comfortable for us. They accommodated my husband’s allergy to down, so the bedding might have been more plush if we would have had that option. We recommend: Hooks for wet items, Eye masks (no blackout curtains), Throw blanket, Remove scales in bathrooms. There is limited beach/water access. Sargassum makes beach strolls impossible. If swimming in crystal clear waters is what you want, maybe choose a different time of year to go. They do what they can, but it’s everywhere. Massages are worth the splurge. We did not take any of the classes because 4 pm is prime siesta time before dinner. We heard mixed reviews. Overall, we loved it! Can’t wait to return! ![A wonderful variety of cocktails served all day/night](https://a.travel-assets.com/ugc/hotel-reviews/62e1e707-3cc8-47a1-8371-ccec4b228f94-1750267026782.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Incredible tacos!](https://a.travel-assets.com/ugc/hotel-reviews/0ad9d3e7-b96c-4e90-a3e5-6ff19864ec14-1750267026778.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![In June, the sargassum was pretty heavy.](https://a.travel-assets.com/ugc/hotel-reviews/abcf938d-7a9f-4f6d-9b17-e4655d640914-1750267026665.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Beautiful food, excellent service.](https://a.travel-assets.com/ugc/hotel-reviews/02a25860-c160-4a89-be6d-7a4d1d6e2dc2-1750267026663.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Corie Stayed 7 nights in Jun 2025 ### 10/10 Excellent #### Jennifer Nov 22, 2025 Liked: Cleanliness, property conditions & facilities Staff provided excellent service. They were incredibly attentive and helpful. The room was very spacious - huge - and well-appointed. The beds were comfortable, and the bathroom was stocked with any supply you could need. Towels were thick and nice. We had a cozy loveseat on our balcony perfect for stargazing and listening to the ocean. The food was delicious with good portions, and the service at the restaurants was attentive and friendly. All the staff was great and easy to communicate with. Most remarkable was Cristian at the front desk, who went above and beyond to resolve a transportation issue for us (unrelated to the hotel). We liked the location, which has a private feel. Only downside is the beach was impacted by sargassum, like many in the area, so is not ideal for those looking to focus on beach time. Loved our stay and would highly recommend! ##### Jennifer Stayed 3 nights in Nov 2025 ### 8/10 Good #### Lisa Nov 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Just a 25-minute drive from Cancun Airport, this tranquil resort offers the perfect escape to relax and recharge. Our room boasted a private plunge pool, and at night, the soothing sound of waves lulled us to sleep. As an all-inclusive haven, it served up exquisite made-to-order gourmet dishes, and the food and drinks were simply exceptional. Although sargassum kept us from enjoying the beach, the resort’s abundant poolside beds meant we could relax in the sun anytime. I loved that they offered free activities like painting, cooking classes, and wine tasting, adding fun to every day. From the moment we arrived, the staff’s attentive service made us feel truly cared for, especially the personalized butler service that elevated our experience. Celebrating my birthday was made extra special when the restaurant manager and chef collaborated to prepare a fantastic meal and a birthday cake. Every staff member greeted us with genuine respect, and General Manager Cesar went above and beyond to make us feel like royalty. Be on the lookout—you might spot a curious coati or iguana wandering the property! Overall, this stay was one of my best experiences, and I can’t wait to return. ![View from room 4008](https://a.travel-assets.com/ugc/hotel-reviews/5737dd78-1197-4509-9ed5-c382a38da140-1763697183252.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Room with plunge pool](https://a.travel-assets.com/ugc/hotel-reviews/26354959-dee8-4bfc-bff5-88a984d43e72-1763697181217.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/c728a43f-f447-4e80-96c8-bc8c47b12aeb-1763697173979.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/87536635-5dfc-45cf-ae56-b29430c68443-1763697170166.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Lisa Stayed 5 nights in Nov 2025 ## Expedia's Latest Trends ### Hotels > [Fairmont Mayakoba Riviera Maya - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Fairmont-Mayakoba-All-Inclusive.h10364193.Hotel-Information) > > [Haven Riviera Cancun - All Inclusive - Adults Only](https://www.expedia.ca/Cancun-Hotels-Haven-Riviera-Cancun-Resort-SPA-All-Inclusive-Adults-Only.h23092201.Hotel-Information) > > [Majestic Elegance Costa Mujeres – All Inclusive](https://www.expedia.ca/Costa-Mujeres-Hotels-Majestic-Elegance-Costa-Mujeres-All-Inclusive.h33884103.Hotel-Information) > > [Barceló Maya Beach - 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