[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort Adults-only beachfront property with 2 outdoor pools ![View from property](https://images.trvl-media.com/lodging/1000000/870000/860400/860332/62823b2b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![3 restaurants, Mexican cuisine](https://images.trvl-media.com/lodging/1000000/870000/860400/860332/3ecda87d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/1000000/870000/860400/860332/e33d6475.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium bedding, down comforters, pillowtop beds, free minibar](https://images.trvl-media.com/lodging/1000000/870000/860400/860332/9097652a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Banquet hall](https://images.trvl-media.com/lodging/1000000/870000/860400/860332/ca1aeb00.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located close to Puerto Morelos Beach and Ojo de Agua Beach, Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort provides free cooked-to-order breakfast, a marina, and a beach bar. With a beachfront location, beach massages, and sun loungers, this property is the perfect place to soak up some sun. For some rest and relaxation, visit the outdoor treatment areas, and indulge in a facial, a massage, or a body treatment. Be sure to enjoy Mexican cuisine at one of the 3 on-site restaurants. Enjoy the health club, as well as activities like beach yoga. In addition to a rooftop terrace and an art gallery on site, guests can connect to free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices). VIP Access 9.2 Wonderful ## Popular amenities - - - - Bar - Breakfast included - Gym VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Oct. 8 - Oct. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=860332&PinnedHotelID=860332&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=860332&PinnedHotelID=860332&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 9 - Oct. 10](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=860332&PinnedHotelID=860332&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=860332&PinnedHotelID=860332&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=860332&PinnedHotelID=860332&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=860332&PinnedHotelID=860332&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=860332&PinnedHotelID=860332&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=860332&PinnedHotelID=860332&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 12 of 12 rooms ![Premium bedding, down comforters, pillowtop beds, free minibar](https://images.trvl-media.com/lodging/1000000/870000/860400/860332/45519686.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Chairman Two bedroom suite Ocean View Private pool Diamond Club ### Highlights Furnished balcony or patio Separate sitting area Soundproofed Air conditioning Free minibar items Flat-screen TV Hypo-allergenic bedding Pillow menu - 2 bedrooms - Ocean view - Sleeps 4 - 2 King Beds ![Premium bedding, down comforters, pillowtop beds, free minibar](https://images.trvl-media.com/lodging/1000000/870000/860400/860332/45519686.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Chairman One bedroom Luxury Suite Ocean view Plunge pool Diamond Club ### Highlights Furnished balcony or patio Separate sitting area Soundproofed Air conditioning Free minibar items Flat-screen TV Hypo-allergenic bedding Pillow menu - 1 bedroom - Ocean view - Sleeps 2 - 1 King Bed ![Premium bedding, down comforters, pillowtop beds, free minibar](https://images.trvl-media.com/lodging/1000000/870000/860400/860332/7d83e09f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite Ocean Front King ### Highlights Furnished balcony or patio Separate sitting area Soundproofed Air conditioning Free minibar items Flat-screen TV Hypo-allergenic bedding Pillow menu - 1 bedroom - Ocean view - Sleeps 2 - 1 King Bed ![Premium bedding, down comforters, pillowtop beds, free minibar](https://images.trvl-media.com/lodging/1000000/870000/860400/860332/7d83e09f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite Ocean Front Plunge Pool King ### Highlights Furnished balcony or patio Separate sitting area Soundproofed Air conditioning Free minibar items Flat-screen TV Hypo-allergenic bedding Pillow menu - 1 bedroom - Ocean view - Sleeps 2 - 1 King Bed ![Premium bedding, down comforters, pillowtop beds, free minibar](https://images.trvl-media.com/lodging/1000000/870000/860400/860332/7d83e09f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite Ocean Front Plunge Pool King Diamond Club ### Highlights Furnished balcony or patio Separate sitting area Soundproofed Air conditioning Free minibar items Flat-screen TV Hypo-allergenic bedding Pillow menu - 1 bedroom - Ocean view - Sleeps 2 - 1 King Bed ![Premium bedding, down comforters, pillowtop beds, free minibar](https://images.trvl-media.com/lodging/1000000/870000/860400/860332/4950f52d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite Ocean Front Two Bedroom Plunge Pool Diamond Club ### Highlights Furnished balcony or patio Separate sitting area Soundproofed Air conditioning Free minibar items Flat-screen TV Hypo-allergenic bedding Pillow menu - 2 bedrooms - Ocean view - Sleeps 4 - 2 King Beds ![Premium bedding, down comforters, pillowtop beds, free minibar](https://images.trvl-media.com/lodging/1000000/870000/860400/860332/4950f52d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Presidential Suite Ocean Front Plunge Pool Two bedroom ### Highlights Furnished balcony or patio Separate sitting area Soundproofed Air conditioning Free minibar items Flat-screen TV Hypo-allergenic bedding Pillow menu - 2 bedrooms - Ocean view - Sleeps 4 - 2 King Beds ![Premium bedding, down comforters, pillowtop beds, free minibar](https://images.trvl-media.com/lodging/1000000/870000/860400/860332/b8d6d7f6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite Ocean Front Two Queen ### Highlights Furnished balcony or patio Separate sitting area Soundproofed Air conditioning Free minibar items Flat-screen TV Hypo-allergenic bedding Pillow menu - 1 bedroom - Ocean view - Sleeps 4 - 2 Queen Beds ![Premium bedding, down comforters, pillowtop beds, free minibar](https://images.trvl-media.com/lodging/1000000/870000/860400/860332/b8d6d7f6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite Ocean Front Plunge Pool Two Queen ### Highlights Furnished balcony or patio Separate sitting area Soundproofed Air conditioning Free minibar items Flat-screen TV Hypo-allergenic bedding Pillow menu - 1 bedroom - Ocean view - Sleeps 4 - 2 Queen Beds ![Premium bedding, down comforters, pillowtop beds, free minibar](https://images.trvl-media.com/lodging/1000000/870000/860400/860332/7d83e09f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite Ocean Front Two bedroom Diamond Club ### Highlights Furnished balcony or patio Separate sitting area Soundproofed Air conditioning Free minibar items Flat-screen TV Hypo-allergenic bedding Pillow menu - 2 bedrooms - Ocean view - Sleeps 4 - 2 King Beds ![Premium bedding, down comforters, pillowtop beds, free minibar](https://images.trvl-media.com/lodging/1000000/870000/860400/860332/7d83e09f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Suite Ocean Front King Diamond Club ### Highlights Furnished balcony or patio Separate sitting area Soundproofed Air conditioning Free minibar items Flat-screen TV Hypo-allergenic bedding Pillow menu - 1 bedroom - Ocean view - Sleeps 2 - 1 King Bed ![Master Luxury Suite Ocean Front Plunge Pool & outdoor shower Diamond Club](https://images.trvl-media.com/lodging/1000000/870000/860400/860332/68d7ed06.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Luxury Suite Ocean Front Plunge Pool & outdoor shower Diamond Club ### Highlights Furnished balcony or patio Separate sitting area Soundproofed Air conditioning Free minibar items Flat-screen TV Hypo-allergenic bedding Pillow menu - 1 bedroom - Ocean view - Sleeps 2 - 1 King Bed ## You may also like Ad ![Minibar, in-room safe, desk, laptop workspace](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/61000000/60050000/60043200/60043197/6fe99fce_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Secrets Riviera Cancún All Preferred - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPuerto-Morelos-Hotels-Paraiso-De-La-Bonita.h860332.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPuerto-Morelos-Hotels-Paraiso-De-La-Bonita.h860332.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.91248%2C-86.84703&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=JPKEVfQSWoNw9N3nmD_G-4kYT4I=) Carretera Chetumal-Cancun Km 328, Puerto Morelos, QROO, 77580 #### What's nearby - Petempich Bay - 8 min drive - 3.6 km - Puerto Morelos Beach - 15 min drive - 7.1 km - Ojo de Agua Beach - 18 min drive - 9.9 km - Puerto Morelos Town Square - 19 min drive - 10.3 km - Moon Palace Golf Club - 20 min drive - 16.9 km #### Getting around - Cancun Intl. Airport (CUN) - 21 min drive #### Restaurants - ‪Preferred Club Bar - ‬8 min drive - ‪Le Chique - ‬8 min drive - ‪The Boathouse - ‬7 min drive - ‪Bar Latino - ‬8 min drive - ‪Salted Rim - ‬7 min drive ## About this property ### Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort Luxury boutique property near Puerto Morelos Beach Located close to Ojo de Agua Beach and Puerto Morelos Town Square, Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort provides free cooked-to-order breakfast, a marina, and a beach bar. With a beachfront location, beach massages, and sun loungers, this property is the perfect place to soak up some sun. For some rest and relaxation, visit the outdoor treatment areas, and indulge in a facial, a massage, or a body treatment. Be sure to enjoy Mexican cuisine at one of the 3 on-site restaurants. Enjoy the health club, as well as activities like beach yoga. Stay connected with free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities such as a rooftop terrace and an art gallery on site. You'll also enjoy perks such as: - 2 outdoor pools along with cabanas, sun loungers, and pool umbrellas - Free self parking and valet parking - Tour/ticket assistance, a porter/bellhop, and smoke-free premises - Laundry services, luggage storage, and beach umbrellas - Guest reviews say great things about the helpful staff Room features All 90 rooms feature comforts such as free international calls and premium bedding, in addition to thoughtful touches like pillow menus and laptop-friendly workspaces. More amenities include: - Hypo-allergenic bedding, pillowtop mattresses, and down comforters - Designer toiletries, separate tubs/showers, and hair dryers - 50-inch flat-screen TVs with satellite channels - Furnished balconies or patios, wardrobes/closets, and separate sitting areas ### All-inclusive details This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages All à la carte meals, snacks, and beverages included Room service during certain hours In-room minibar (all beverages included) In-room liquor dispensers ### Activities and facilities/equipment All onsite activities and use of facilities and equipment are included. ### Land activities Fitness facilities Tennis ### Lessons/classes/games Cooking ## Similar properties ![View from room](https://images.trvl-media.com/lodging/2000000/1130000/1120500/1120449/9f3becde.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Excellence Riviera Cancun - Adults Only All Inclusive Puerto Morelos - On private beach - Pool - Hot tub - All-inclusive 9.4 Exceptional 1,875 reviews CA $577 CA $577 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=1120449&PinnedHotelID=1120449&HadPinnedHotel=true®ionId=-1&adults=2) ![Private beach nearby, free beach shuttle, beach bar](https://images.trvl-media.com/lodging/102000000/101130000/101124300/101124286/62b01c17.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive Zona Hotelera - 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Adult Only Playa del Carmen - On private beach - Pool - Breakfast included - All-inclusive 9.4 Exceptional 1,599 reviews CA $565 CA $687 total includes taxes & fees Oct 9 - Oct 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=1789787&PinnedHotelID=1789787&HadPinnedHotel=true®ionId=-1&adults=2) ![3 outdoor pools, open 7:00 AM to 7:00 PM, cabanas (surcharge)](https://images.trvl-media.com/lodging/79000000/78790000/78784600/78784531/0be246c4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive Puerto Morelos - Pool - Breakfast included - All-inclusive - Spa 8.6 Excellent 1,176 reviews CA $319 CA $391 total includes taxes & fees Oct 9 - Oct 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=78784531&PinnedHotelID=78784531&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/3000000/2480000/2474100/2474091/9f1e1fda.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Dreams Jade Resort & Spa - All Inclusive Puerto Morelos - On private beach - Pool - Hot tub - Breakfast included 8.6 Excellent 1,327 reviews CA $395 CA $395 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=2474091&PinnedHotelID=2474091&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices) - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site - Free valet parking on site ### Food and drink - Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM - 2 bars/lounges - 3 restaurants - A beach bar - Couples/private dining ### Restaurants on site - CÔTÉ À COSTA - JOYA - K’UHUL ### Things to do - 2 outdoor pools - Art gallery - Beach yoga - Health club - Library - Shopping - Wine tasting room - Winery release events ### Conveniences - 24-hour front desk - Gift shop/newsstand - Laundry facilities - Luggage storage ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Turndown service - Wedding services ### Business services - 1,400 square feet of conference space ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Garden - Marina - On the beach - On the waterfront - Pool cabanas (surcharge) - Pool loungers - Pool umbrellas - Rooftop terrace ### Spa - 9 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Outdoor treatment areas ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No elevator - Wheelchair accessible (may have limitations) ### More - 3 floors - Built in 2001 - Double-glazed windows - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Hypo-allergenic bedding - Pillow menu - Pillowtop mattress - Premium bedding ### Bathroom - Bathrobes - Designer toiletries - Hair dryer - Separate bathtub and shower - Slippers - Towels provided ### Entertainment - 50-inch flat-screen TV with satellite channels - MP3 dock ### Food and drink - Champagne service - Espresso maker - Free bottled water - Free stocked minibar - Limited room service ### More - Air conditioning - Ceiling fan - Desk - Free international calls - Iron/ironing board on request - Laptop workspace - Phone - Safe - Separate sitting area - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Early check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Safety features at this property include a smoke detector This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention This property does not have elevators Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Guests under 18 years old are not permitted at this adults-only property Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Zoetry Paraiso de la Bonita Riviera Maya Puerto Morelos Zoetry Paraiso Bonita Riviera Maya All Inclusive Puerto Morelos Zoetry Paraiso Bonita Riviera Maya All Inclusive Zoetry Paraiso Bonita Riviera Maya Puerto Morelos Zoetry Paraiso Bonita Riviera Maya Zoetry Paraiso Bonita Riviera Zoetry Paraiso de la Bonita Riviera Maya Zoetry Paraiso de la Bonita Riviera Maya All Inclusive Paraiso de la Bonita a Luxury Collection Resort Riviera Maya Zoetry Paraiso de la Bonita Riviera Maya Optional All Inclusive ## Frequently asked questions ### Does Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort have a pool? > Yes, this property has 2 outdoor pools. ### How much does it cost to stay at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort? > As of Oct 8, 2025, prices found for a 1-night stay for 2 adults at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort on Oct 14, 2025 start from CA $572.55, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Puerto-Morelos-Hotels-Paraiso-De-La-Bonita.h860332.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort? > Self parking and valet parking are free at this property. ### What time is check-in at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort? > Check-in start time: 3:00 PM; Check-in end time: anytime. ### What time is check-out at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort? > Check-out is at noon. Late check-out is available for a fee (subject to availability). ### Are there all-inclusive benefits at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort? > Yes, the property is all-inclusive. All food and beverages are included, and activities include tennis, cooking classes, and more. ### Where is Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort located? > Nestled on the beach, this Puerto Morelos property is within 9 mi (15 km) of Puerto Morelos Beach, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park, and Puerto Morelos Town Square. Ojo de Agua Beach and Moon Palace Golf Club are also within 9 mi (15 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.2 Cleanliness ### 8.8 Amenities ### 9.6 Staff & service ### 9.4 Eco-friendliness ### 9.4 Property conditions & facilities 10 - Excellent 20 8 - Good 5 6 - Okay 0 4 - Poor 1 2 - Terrible 1 ### 10/10 Excellent #### Cassandra Sep 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful luxurious stay! Food quality was amazing and staff were so kind! WARNING; be prepared for lots of wild life!!! ##### Cassandra Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### Samreen Sep 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had an excellent stay at Paraiso de la Bonita. The room, customer service, food and overall hospitality was the best we’ve ever experienced at an all inclusive resort. The environment was extremely peaceful and the resort had a very luxury, boutique vibe. If you’re looking for complete relaxation with excellent attentiveness, this is the place for you! ##### Samreen Stayed 6 nights in Sep 2025 ### 10/10 Excellent #### Ashley Aug 17, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is the perfect property to get away from the crowds and enjoy some rest and relaxation. The room was very nice and the bed was so comfortable. The amenities are five star! I got such and amazing massage and the staff is amazing. I will absolutely book again. ##### Ashley Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Melachi Aug 13, 2025 Liked: Cleanliness, staff & service Honest review! Live this place! Cesar was the manager and he was amazing and he above and beyond to make sure your stay was amazing. The entire staff remembers you and very down to earth people which makes you feel like family. This was the best food I’ve had in Mexico. ##### Melachi Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Dahlia Karina Jul 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful property. Peaceful, just what we where looking for. Boutique hotel feel with great food and drinks. Rooms are super spacious and the bathroom is huge. Everything was amazing! ##### Dahlia Karina Stayed 8 nights in Jun 2025 ### 10/10 Excellent #### Yvette Aug 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property is beautiful, it’s all inclusive but everything is a la carte (no buffet) which was a great thing. The suite I stayed was great and very spacious and with an ocean view. When I arrived the was a bottled wine, mini bar fully stocked and every night they brought in a little treat with a side note about the history behind it. Their staff was very friendly and always willing to assist with a genuine smile on their face. These is a place more to unwind and relax (no a party atmosphere) ![](https://a.travel-assets.com/ugc/hotel-reviews/48ef1cc9-7738-4857-85b8-5e3fba7946f1-1755607141133.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ad67529d-7ff1-4bac-a300-0b831100b0ff-1755607140967.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/fffaa469-fd1b-44e2-8b78-8004874a7c4b-1755607141071.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/9d7600e1-9465-4643-a97f-b0dd1abf5918-1755607141167.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Yvette Stayed 2 nights in Aug 2025 ### 8/10 Good #### Lalo Aug 29, 2025 Liked: Amenities . ##### Lalo Stayed 5 nights in Aug 2025 ### 10/10 Excellent #### Ashlyn Sep 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We picked this place for our honeymoon and the experience was absolutely flawless from the moment we got there until the second we left. Brandon somehow made every meal feel like a celebration. Raoul anticipated our needs before we knew we had them. Moises gave us an arrival tour that actually helped instead of just pointing at stuff. Jose elevated poolside service into an art form. Javier cooks like he trained at Le Bernardin and decided to dedicate his life to making honeymooners lose their minds over food (even the oatmeal was somehow transcendent). Osvaldo is a bartending wizard; his tequila tasting session became a fascinating deep dive into agave regions and family distilleries that had us taking notes. The incredible Juanjo introduced us to Mexican wines that completely changed our assumptions about what's possible south of the border. Mauricio is straight up the GOAT of hospitality; from morning yoga to fascinating conversations (in three languages) about everything from meditation to local history. He embodies that rare combination of deep knowledge and genuine warmth that makes you feel like you're in the presence of someone who has figured out how to live well and help others do the same. Cesar kept us connected to everything happening through perfectly timed texts about classes and activities. The rooms made us feel like royalty. Seriously, don't miss this spot. The whole experience was so good we're already planning our return. ![](https://a.travel-assets.com/ugc/hotel-reviews/1700e725-4542-4688-b38c-3df3e69bc08a-1758034451727.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/28fadbe3-d6c7-47a9-8b47-d4be34a6d302-1758034451946.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/83159cfc-b77d-4666-932a-4bbed4f925b5-1758034451818.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/9ede09d0-23aa-4add-9222-7982cec0488c-1758034451905.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ashlyn Stayed 5 nights in Sep 2025 ### 4/10 Poor #### Frank Devendra May 2, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The property is in a remote location with poor road. There are only three restaurants on the property that serve a la cart Mexican, Mediterranean and pool side food. The food service in the restaurant is very poor and it takes approximately 30 minutes to an hour between order and delivery to the table. There are no other dining options near the property. Property makes unauthorized charges and does not refund the charges. We had prepaid for our stay through Expedia. The property charged us an additional $4,885.43 for lodging without our knowledge and did not process our request for refund. ##### Frank Devendra Stayed 6 nights in Apr 2025 ### 10/10 Excellent #### Corie Jun 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort A perfect, peaceful, non-touristy place! Lovely pools and excellent service. We loved K’uhul for its laid-back atmosphere and menu that included some traditional Yucatán fare. The Joya grille was great for lunch, served poolside if you choose. The Côté à Costa restaurant had excellent beef carpaccio, but was just ok for us. We would have loved more local/traditional food/music options for a more authentic feel. Without a car/shuttle, you’re not close enough to walk anywhere to experience the local culture. We loved the wildlife, but by Day 6, there was animal poop everywhere. It was cleaned up, but you had to watch your step for a day or so. We upgraded from a ground floor plunge pool room to a top floor suite and we were glad we did. Privacy, beautiful views, and we don’t mind stairs. The bed is firm, not very comfortable for us. They accommodated my husband’s allergy to down, so the bedding might have been more plush if we would have had that option. We recommend: Hooks for wet items, Eye masks (no blackout curtains), Throw blanket, Remove scales in bathrooms. There is limited beach/water access. Sargassum makes beach strolls impossible. If swimming in crystal clear waters is what you want, maybe choose a different time of year to go. They do what they can, but it’s everywhere. Massages are worth the splurge. We did not take any of the classes because 4 pm is prime siesta time before dinner. We heard mixed reviews. Overall, we loved it! Can’t wait to return! ![A wonderful variety of cocktails served all day/night](https://a.travel-assets.com/ugc/hotel-reviews/62e1e707-3cc8-47a1-8371-ccec4b228f94-1750267026782.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Incredible tacos!](https://a.travel-assets.com/ugc/hotel-reviews/0ad9d3e7-b96c-4e90-a3e5-6ff19864ec14-1750267026778.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![In June, the sargassum was pretty heavy.](https://a.travel-assets.com/ugc/hotel-reviews/abcf938d-7a9f-4f6d-9b17-e4655d640914-1750267026665.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Beautiful food, excellent service.](https://a.travel-assets.com/ugc/hotel-reviews/02a25860-c160-4a89-be6d-7a4d1d6e2dc2-1750267026663.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Corie Stayed 7 nights in Jun 2025 ### 10/10 Excellent #### Tania Oct 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities My stay was phenomenal. From my arrival to my checkout, everyone was so attentive and kind. The entire experience was personalized, with almost all staff calling me by name when they saw me. Daniel, Rene, and Alejandro offered exceptional customer service, ensuring I had everything I needed during my stay. The culture at the resort was inviting, personable, positive, and calming. Staying at the resort felt like an authentic experience of Mexican culture. The people, food, and environment made my stay feel like I was with family. I dined at all restaurants on the property and the food was fresh and flavorful consistently, while the service was outstanding. Spa services and activities were plentiful and enjoyable, with something for different personality types. I was a solo traveler and felt safe on the property. Cesar, the GM, even took time to introduce himself and make himself accessible. I look forward to adding this destination as an annual solo getaway! ##### Tania Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Birte Sep 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Das Hotel hat alles gehalten, was es nach der Beschreibung versprochen hat. Insbesondere hat uns das sehr freundliche, qualifizierte und immer hilfsbereite Personal begeistert. Die Qualität der Speisen sowie Getränke ist sehr hoch. ##### Birte Stayed 14 nights in Aug 2025 ### 10/10 Excellent #### Cameron Stewart Sep 17, 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### Cameron Stewart Stayed 4 nights in Aug 2025 ### 8/10 Good #### Cassandra Sep 14, 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### Cassandra Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### VICTOR Sep 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El servicio y los alimentos ##### VICTOR Stayed 4 nights in Sep 2025 ### 8/10 Good #### Glenn Sep 7, 2025 ##### Glenn Stayed 4 nights in Aug 2025 ### 8/10 Good #### Ivana Necas Sep 6, 2025 Liked: Cleanliness, staff & service, amenities El olor a sargazo es terrible ##### Ivana Necas Stayed 1 night in Sep 2025 ### 2/10 Terrible #### Italo Aug 29, 2025 ##### Italo Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Mutaz Nahian Aug 10, 2025 ##### Mutaz Nahian Stayed 4 nights in Aug 2025 ### 8/10 Good #### Jimmy Zamor Aug 5, 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### Jimmy Zamor Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Francisco Javier Castillo Aug 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente propiedad, servicio de primera, agradecemos a todos: Rolfi, Mauricio, José, Bryan, Fernando (el que habla “así”), Isaí, Jorge, Catherine, David, el Chef Francisco, todo el personal de la Joya, de recepción, camaristas y room service… de las mejores experiencias en hospitalidad… un lugar para descansar y relajarse. El único inconveniente es que había mucho sargazo y generaba un olor no muy agradable. ![](https://a.travel-assets.com/ugc/hotel-reviews/0c957740-56a2-4d06-a72a-d9a0aeab60c3-1754251065077.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/359716cb-1ad4-43e5-96a1-c8e0590c6fbd-1754251067414.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3e0a12c7-bd07-4599-b8ba-c837a2ad2c2d-1754251067174.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/415ef8b9-528b-4024-ba9a-07635c220dcf-1754251067061.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Francisco Javier Castillo Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Marc Jun 4, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Marc Stayed 4 nights in May 2025 ### 10/10 Excellent #### Agnes Apr 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Agnes Stayed 4 nights in Apr 2025 ## Expedia's Latest Trends ### Hotels > [Fairmont Mayakoba Riviera Maya - 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