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Ventus at Marina El Cid Spa & Beach Resort - All Inclusive

Photo gallery for Ventus at Marina El Cid Spa & Beach Resort - All Inclusive

Aerial view
On the beach
On the beach
On the beach
Outdoor pool

Overview of Ventus at Marina El Cid Spa & Beach Resort - All Inclusive

Ventus at Marina El Cid Spa & Beach Resort - All Inclusive

4.0 star property

8.6/10 Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa
Map
Blvd. El Cid Mz20 Lt 1-01,Unidad 11 Sm03, Puerto Morelos, QROO, 77580

Explore the area

  • Popular LocationOjo de Agua Beach18 min walk
  • Popular LocationArtisans Market3 min drive
  • Popular LocationDr. Alfredo Barrera Marin Botanical Garden19 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)28 min drive

Room options

About this area

Puerto Morelos

Located in Puerto Morelos, Ventus at Marina El Cid Spa & Beach Resort - All Inclusive is on the beach. Maroma Beach and Arrecife de Puerto Morelos National Park reflect the area's natural beauty and area attractions include West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco.

What's nearby

  • Ojo de Agua Beach - 18 min walk
  • San Jose Catholic Parish - 3 min drive
  • Artisans Market - 3 min drive
  • Puerto Morelos Town Square - 3 min drive
  • Dr. Alfredo Barrera Marin Botanical Garden - 19 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 28 min drive

Restaurants

  • Tanino’s - 3 min drive
  • Blue Morelos - 3 min drive
  • Las Koras - 7 min drive
  • El Sazon Jarocho - 7 min drive
  • Fonda Americana Grill - 7 min drive

About this property

Ventus at Marina El Cid Spa & Beach Resort - All Inclusive

4-star all-inclusive property
You can look forward to a free breakfast buffet, a roundtrip airport shuttle, and a poolside bar at Ventus at Marina El Cid Spa & Beach Resort - All Inclusive. With a beachfront location, this property is the perfect place to soak up some sun. Treat yourself to a massage at EL COCAY SPA, the onsite spa. Enjoy a meal at the two onsite restaurants. Guests can also expect to find a garden, a playground and dry cleaning/laundry services.
Additional perks include:
  • An outdoor pool and a children's pool
  • Free self parking and valet parking
  • A computer station, concierge services, and tour/ticket assistance
  • Luggage storage, a 24-hour front desk, and an elevator
  • Guest reviews give top marks for the helpful staff
Room features
All 290 rooms offer comforts such as 24-hour room service and premium bedding, as well as perks like air conditioning and safes.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with premium channels
  • Balconies or patios, coffee/tea makers, and daily housekeeping

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 2 restaurants
  • 3 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • Children's pool
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Playground

Family friendly

  • Children's pool
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Computer station
  • Meeting room

Outdoors

  • Beachfront location
  • Garden

Spa

  • Massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Elevator
  • Grab bar in shower
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Low-height electrical outlets in bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony or patio

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Ventus Marina El Cid Spa Beach Resort All Inclusive
Ventus Marina El Cid Spa Beach All Inclusive Puerto Morelos
Ventus Marina El Cid Spa Beach Resort All Inclusive
Ventus Marina El Cid Spa Beach All Inclusive Puerto Morelos
Ventus Marina El Cid Spa Beach All Inclusive
Ventus at Marina El Cid Spa Beach Resort All Inclusive
Ventus Marina Cid Inclusive

Frequently asked questions

Does Ventus at Marina El Cid Spa & Beach Resort - All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Ventus at Marina El Cid Spa & Beach Resort - All Inclusive?

As of Jan 27, 2023, prices found for a 1-night stay for 2 adults at Ventus at Marina El Cid Spa & Beach Resort - All Inclusive on Feb 5, 2023 start from CA $559.19, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Ventus at Marina El Cid Spa & Beach Resort - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Ventus at Marina El Cid Spa & Beach Resort - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Ventus at Marina El Cid Spa & Beach Resort - All Inclusive?

Check-in is from 3 PM - 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Ventus at Marina El Cid Spa & Beach Resort - All Inclusive?

Check-out is at noon.

Does Ventus at Marina El Cid Spa & Beach Resort - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Ventus at Marina El Cid Spa & Beach Resort - All Inclusive?

Yes, the property is all-inclusive.

Reviews

8.6

Excellent

Rating 10 - Excellent. 413 out of 687 reviews" "
" "10 - Excellent 60%
Rating 8 - Good. 146 out of 687 reviews" "
" "8 - Good 21%
Rating 6 - Okay. 75 out of 687 reviews" "
" "6 - Okay 11%
Rating 4 - Poor. 23 out of 687 reviews" "
" "4 - Poor 3%
Rating 2 - Terrible. 30 out of 687 reviews" "
" "2 - Terrible 4%

9.4/10

Cleanliness

9.1/10

Staff & service

8.7/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Mauricio

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Everything is very good, except for the Wi-Fi issue, which is paid and very expensive, an absurdity, which tarnishes all the rest, they should not have this problem, it is something so basic, especially if you go with a large family.
Stayed 10 nights in Jan 2023

6/10 Okay

Maxwell

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I thought the resort was very clean and the food servers as well as receptionists were very helpful too. I did however have a very bad experience with the room cleaners and their staff as well as the excursion office. I filed a report about money being stolen from my wallet that was inside my backpack. The team was very inconsiderate about my time. They showed up at 11:10PM to do their inspection after I told them to come the next day. They stayed in our room looking through all of our clothes and bags (for reasons I don’t know). They did this until midnight. We had an excursion at 7 AM so this was very annoying. When the security team got back to us about their investigation we were only told about the room cleaner taking the cash on the table but not from the wallet. This doesn’t prove anything. Of course your team member won’t admit to stealing from a customers wallet. This process was very unorganized and very inconsiderate for me. The excursion on Thursday was annoying too. We were sitting in the lobby from 7 AM to 8:30 AM and we never were told about our excursion being canceled. The bus should’ve been there at 7AM but we never received any insight on this. We were told the port at isla mujeres was closed at 6 AM and the excision office was told about this at 8AM. We should’ve been picked up at 7 still. It will be very hard for me and my guest to ever stay at your resort again. We were never told sorry about these issues either. I believe this was the worst aspect.
Stayed 4 nights in Jan 2023

10/10 Excellent

Zhane Imani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed my stay at Ventus. The staff were friendly and the food was delicious. The drinks were very unique and tasty. You have the ability to go to the different resorts on the property and try their pools, restaurants and bars. The Rooftop pool was my favorite. I will absolutely be returning to Ventus and I will be bringing friends this time. Please do not let the bad reviews stray you away from the wonderful place.
Stayed 3 nights in Jan 2023

10/10 Excellent

Wendell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and property was very nice. They had entertainment shows every night we were there. El Mercado and Aroma got good choices of food for a quick bite to eat.

10/10 Excellent

Noe Macias

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the service, the people were really nice.

6/10 Okay

Kaamashri, Queens Village

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, modern updated property.
Stayed 5 nights in Dec 2022

2/10 Terrible

ROSA

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Booked a junior suite through Expedia at VENTUS MARINA because we wanted to be close to the ocean. After 10 hours of travel,we found out we were given at room at VENTUS HA, the sister hotel across the street by a lagoon.Despite having an email confirmation which clearly showed what we paid for, front desk wouldn't accommodate us. They didn't want to contact managm't either which is supposedly only available 9-5p. When they finally called him, he stated "it's not our fault, contact Expedia". HE DID NOT CARE. We were told they would put us in VENTUS MARINA if we paid an extra 600. Starving and exhausted, we spent an hour with expedia that night and an hour the next morning trying to rectify this issue. Expedia confirmed our reservation n blamed it on the hotel. We were meeting two other couples for our vacation. We all booked separately, two reservations through Expedia/one through Booking. The third couple who used Booking faced the same exact issue as us.And while they were checking in, a separate large party of people checking in next to them also got the same shpeel. To be clear there are 3 sister hotels. It seems when you book for the nicest, more expensive one by the ocean, the front desk and management will put you in the cheaper hotel by the lagoon and blame it on 3rd party vendors. They won't adjust the price, don't apologize, they try to make management unreachable to exhausted travelers, who'll probably give up and accept supbar accomodations

6/10 Okay

Melissa

Travelled with family and small children, Travelled with group
Liked: Cleanliness
Disliked: Amenities
We stayed at Ventus at Marina El Cid for a week with our 2 kids and 2 other families. One of the families we were with had their air pods stolen from their room on day 2. We could track them on IPhone and could see they were 5km away in a town off the resort. This was reported and the police were called. There was never any follow up or anything from the resort. We attempted to follow up and they just kept putting it off. No resolution to this. Disappointed they didn't offer something to our friends for this. Rooms were modern - the cleaning schedule was all different times and the quality varied quite a bit as well. Some days we would get new towels and others needed to seek them out. Room service was sparse and really unable to get most foods offered. The mini fridge was only restocked once during our entire stay even after we left a tip in the fridge to ask for more beer - they took the tip and gave us no more drinks. The buffets were sparse for food generally. Not that many options compared to other resorts we have been too. The a la carte restaurants were by far the way to go on this resort but the food was still just ok. We tried the French, Italian, Grilled Mexican, Seafood and Japanese restaurants while we were there. The French was everyone's favorite. The teppanyaki was disappointing compared to other experiences. The beach was full of sea-weed and quite smelly in most parts. Overall would not return or recommend as many nicer places for the money spent.

6/10 Okay

Filip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort and very friendly staff, BUT they force you to pay a lot for WIFI (per device !). In a a time WIFI is free everywhere and in view of the price of the stay, this is a issue

8/10 Good

Karthik Nageswaran

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff. Pool is great and so are the shows. Food is a challenge for vegetarians. Great views of the beach but waves were to high all 5 days of our stay for water activities. Too many sea weeds. Restaurants with reservations are not easy to get in.
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