Dreams Jade Resort & Spa - All Inclusive

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Private beach, white sand, sun loungers, beach volleyball
3 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers
3 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers
3 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers

Overview of Dreams Jade Resort & Spa - All Inclusive

VIP Access

Dreams Jade Resort & Spa - All Inclusive

4.5 star property

4.1/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • On private beach
  • Pool
  • Free WiFi
  • Breakfast included
  • Pet-friendly
  • All-inclusive

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Map
Unidad 26, Mz 20 Lote 1-1 SM 3, Puerto Morelos, QROO, 77580

Explore the area

  • Popular LocationArtisans Market7 min drive
  • Popular LocationDr. Alfredo Barrera Marin Botanical Garden11 min drive
  • Popular LocationSanctuary of Hope and Time Capsule15 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)29 min drive

Choose dates to view prices

About this area

Puerto Morelos

Located in Puerto Morelos, Dreams Jade Resort & Spa - All Inclusive is near the airport and on a private beach. Puerto Morelos Reef and El Manglar Golf Course are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Crococun Zoo and Costa Occidental de Isla Mujeres National Park. Traveling with kids? Consider Parque Cenote Las Mojarras, or check out an event or a game at El Rey Polo Country Club. Scuba diving and snorkeling offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and skydiving nearby.
Visit our Puerto Morelos travel guideOpens in a new window
Map

What's nearby

  • San Jose Catholic Parish - 6 min drive
  • Puerto Morelos Town Square - 6 min drive
  • Artisans Market - 7 min drive
  • Dr. Alfredo Barrera Marin Botanical Garden - 11 min drive
  • Sanctuary of Hope and Time Capsule - 15 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 29 min drive

Restaurants

  • I Wanna Pizza - 4 min drive
  • Tacos.com - 6 min drive
  • Caribelos - 6 min drive
  • Los Gauchos - 6 min drive
  • Pangea - 6 min drive

About this property

Dreams Jade Resort & Spa - All Inclusive

4.5-star property with pools, private beach, full-service spa
Catch some rays on Dreams Jade Resort & Spa - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 7 restaurants. All 550 rooms feature modern comforts like LCD TVs with cable channels, along with free WiFi. Balconies or patios, 24-hour room service, and free local calls are among the other amenities available to guests.
Dreams Jade Resort & Spa - All Inclusive offers 550 accommodations with laptop-compatible safes and slippers. Rooms open to balconies or patios. 32-inch LCD televisions come with cable channels. Bathrooms include bidets, complimentary toiletries, and hair dryers.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Now Spa by Pevonia has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

The spa is open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Rowing/canoeing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
On-site antigen/rapid COVID-19 testing is available for a USD 35 fee
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:30 AM–11:00 AM
  • 7 restaurants and 1 coffee shop/cafe
  • 2 swim-up bars, 3 bars/lounges, 1 beach bar and 1 poolside bar
  • 24-hour room service

Things to do

  • 3 outdoor pools
  • 2 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Bicycle tour information
  • Bike parking
  • Children's pool
  • Fitness center
  • Full-service spa
  • Kayaking
  • Mini golf
  • Motorized watercraft
  • Nightclub
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Surfing/boogie boarding
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Supervised childcare (surcharge)

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Conference center (10710 square feet of space)
  • Coworking space
  • Meeting room

Outdoors

  • Beach loungers
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 32-inch LCD TV
  • Cable channels

Outdoor space

  • Balcony or patio

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Guidebooks/recommendations
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Slippers
  • Turndown service

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Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet, per night
Welcoming dogs only
1 per room (up to 22 lbs)
Food and water bowls are available
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Access to the nearby Gran Coral Riviera Maya Golf course is included in the room rate. Transportation to the golf course is not provided.
The Kids Club, included in the room rate, is available from 9 AM to 10 PM. Parents may not leave the hotel premises while their children are in the Kids Club. In-room babysitters are available if guests intend to leave the premises (surcharge applies; must be requested in advance).

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Now Jade All Inclusive
Now Jade Riviera Cancun Resort And Spa
Now Jade Riviera Cancun Resort All Inclusive Puerto Morelos
Now Jade Riviera Cancun Hotel Puerto Morelos
Now Jade Riviera Cancun Resort Spa
Dreams Jade Resort Spa All Inclusive
Now Jade Riviera Cancun Resort Spa All Inclusive
Dreams Jade Resort & Spa - All Inclusive Puerto Morelos
Now Jade Riviera Cancun Resort Spa Optional All Inclusive
Dreams Jade Resort & Spa - All Inclusive All-inclusive property

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 457 out of 991 reviews
5 - Excellent 46%
Rating 4 - Good. 312 out of 991 reviews
4 - Good 31%
Rating 3 - Okay. 142 out of 991 reviews
3 - Okay 14%
Rating 2 - Poor. 61 out of 991 reviews
2 - Poor 6%
Rating 1 - Terrible. 19 out of 991 reviews
1 - Terrible 2%

4.4/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.2/5

Property conditions & facilities

4.1/5

Eco-friendliness
Write a review

2/5 Poor

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This place has gone WAY downhill. My first visit was in 2015 and the staff, food and rooms were great. Fast forward to my 3rd visit 2 weeks ago and I officially won’t be staying there anymore. The bathroom had mold, the food selections at the Buffett were horrible and had no variety whatsoever. Drinks were super sweet with barely any alcohol. Just all around bad. I really liked this place initially so it’s sad to see where it’s gone.
Stayed 3 nights in Apr 2022

4/5 Good

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the layout of the property. I really wanted to like the on site food but only Spice and Tamarindo were good and the rest were okay to bad, bad being the pizza at Castaways. Staff was great, pools were great as well. Still a memorable vacation, loved the spa.
Stayed 7 nights in May 2022

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in May 2022

3/5 Okay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t get any benefits nothing was out of the ordinary they are all busy trying to sell you packages/timeshares. On nights that they are selling stuff outside everyone is begging to sell you things. And if you’re looking to party this place is definitely not it, everything is to far and expensive there are a lot of older couples and kids.
Stayed 6 nights in May 2022

1/5 Terrible

Travelled with group
Liked: Cleanliness
First time out the country! The WORSE experience! They have an amazing welcoming entrance. Once you get the key to your room thats it! Some staff is friendly some is not. EVERYONE wants tips! And will mention it. We didnt know it was two sides of the restaurant. Went to our room put our things down! Walked around the resort maybe a hour. Came back locked out. They had us SO far from the front desk. We walked back twice both times them telling us our key works. Third time the manager went with us! Were talking 3/4 hours locked out our room. At first they were blaming us saying we put a security code on the door! But HOW? Then realized after 40min to an hour of standing outside the room. The keypad wasn’t working. They sent us to the preferred side. Were its a little better! It took staff an hour to come and bring us to the new room that they said would be available just waiting on a bells men for our bags! The view was partial ocean view. We paid for ocean view! The hot tub was on the balcony. DIRTY! Never used! And the preferred side was almost a senior citizen side! Wasnt walking for younger peach and NO where to sit. Starting 6 am all the older people will sit around the pool. Or put a placement on chairs and leave for hours. The other side was actually better if your looking for people to actually have fun with. Again the while resort was mostly older peaceful 60 and over. The food was OKAY! Again everyone is looking for tips! And will stand and wait til giving a tip.
Stayed 3 nights in May 2022