See all properties

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Photo gallery for Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Primary image
On the beach, free beach cabanas, sun loungers, beach umbrellas
On the beach, free beach cabanas, sun loungers, beach umbrellas
On the beach, free beach cabanas, sun loungers, beach umbrellas
8 outdoor pools, free cabanas, pool umbrellas

Overview of Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

4.5 star property

3.8/5 Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • All-inclusive
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
Map
Carr Federal 307 Tulum-Cancun Km 332.15, SM31 MZ03, Puerto Morelos, QROO, 77580

Explore the area

  • Popular LocationXoximilco12 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)19 min drive
  • Popular LocationCancun Country Club20 min drive
  • Popular LocationPetempich Bay24 min drive

Choose dates to view prices

About this area

Puerto Morelos

Located in Puerto Morelos, Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino is near the airport and on the beach. Don't miss out on a visit to Ventura Park Cancun.
Visit our Puerto Morelos travel guideOpens in a new window
Map

What's nearby

  • Xoximilco - 12 min drive
  • Crococun Zoo - 18 min drive
  • Ventura Park Cancun - 18 min drive
  • Cancun Country Club - 20 min drive
  • Petempich Bay - 24 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

About this property

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Upscale property on the beach, with 8 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino's full-service spa. Then enjoy a meal at one of the property's 9 restaurants.
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino offers 840 accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. Beds feature down comforters and premium bedding. A pillow menu is available. 49-inch plasma televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

3 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages spoken

English, French, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • 9 restaurants and 1 coffee shop/cafe
  • 3 swim-up bars, 4 beach bars, 2 poolside bars and 3 bars/lounges
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • Gourmet Marche
  • Zen
  • Hunter Steak House
  • Grazie Italian Trattoria
  • Taj

Things to do

  • 8 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Fitness center
  • Free water park access
  • Full-service spa
  • Kayaking
  • Motor boating
  • Motorized watercraft
  • Nightclub
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Tennis
  • Volleyball
  • Water skiing
  • Yoga classes

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised childcare
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • ATM/banking services
  • Elevator
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 8 casino gaming tables
  • 12 casino slot machines
  • Beach towels
  • Casino
  • Couples dining
  • Designated smoking areas (fines apply)
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer (on request)
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • 49-inch plasma TV
  • Cable channels
  • MP3 dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

Similar properties

  • View
    VIP Access

    Paradisus Cancún - All Inclusive

    Cancun
    • All-inclusive plan available
    • Breakfast included
    • Pool
    4.0 out of 5 Very good (See all 1,951 reviews)
  • View
    VIP Access

    The Royal Sands All Inclusive Resort & Spa

    Cancun
    • All-inclusive plan available
    • Breakfast included
    • Pool
    4.5 out of 5 Wonderful (See all 1,788 reviews)
  • View

    Wyndham Alltra Cancun All Inclusive Resort

    Cancun
    • All-inclusive plan available
    • Breakfast included
    • Pool
    4.4 out of 5 Excellent (See all 3,225 reviews)
  • View
    VIP Access

    GR Caribe By Solaris Deluxe All Inclusive Resort

    Cancun
    • All-inclusive plan available
    • Breakfast included
    • Pool
    4.0 out of 5 Very good (See all 1,205 reviews)
  • View

    Hotel Marina El Cid Spa & Beach Resort All Inclusive

    Puerto Morelos
    • All-inclusive plan available
    • Breakfast included
    • Pool
    4.3 out of 5 Excellent (See all 1,010 reviews)
  • View
    VIP Access

    Ocean Coral & Turquesa - All Inclusive

    Puerto Morelos
    • All-inclusive plan available
    • Breakfast included
    • Pool
    3.9 out of 5 Good (See all 1,083 reviews)
  • View
    VIP Access

    Omni Cancun Hotel and Villas All Inclusive

    Cancun
    • All-inclusive plan available
    • Breakfast included
    • Pool
    4.1 out of 5 Very good (See all 1,887 reviews)
  • View

    The Royal Cancun All Villas Resort - All Inclusive

    Cancun
    • All-inclusive plan available
    • Breakfast included
    • Pool
    4.3 out of 5 Excellent (See all 502 reviews)
  • View

    Iberostar Selection Cancun All Inclusive

    Cancun
    • All-inclusive plan available
    • Breakfast included
    • Pool
    4.0 out of 5 Very good (See all 2,069 reviews)
  • View
    VIP Access

    Live Aqua Beach Resort Cancún - All Inclusive - Adults Only

    Cancun
    • All-inclusive plan available
    • Breakfast included
    • Pool
    4.6 out of 5 Wonderful (See all 1,862 reviews)
  • View
    VIP Access

    Grand Fiesta Americana Coral Beach Cancún - All Inclusive

    Cancun
    • All-inclusive plan available
    • Breakfast included
    • Pool
    4.6 out of 5 Wonderful (See all 2,118 reviews)
  • View
    VIP Access

    Hard Rock Hotel Cancun - All Inclusive

    Cancun
    • All-inclusive plan available
    • Breakfast included
    • Pool
    4.0 out of 5 Very good (See all 1,003 reviews)
  • View

    Ventus at Marina El Cid Spa & Beach Resort - All Inclusive

    Puerto Morelos
    • All-inclusive plan available
    • Breakfast included
    • Pool
    4.4 out of 5 Excellent (See all 427 reviews)
  • View

    Dreams Sands Cancun Resort & Spa - All Inclusive

    Cancun
    • All-inclusive plan available
    • Breakfast included
    • Pool
    3.9 out of 5 Good (See all 1,018 reviews)
  • View
    VIP Access

    Moon Palace The Grand Cancun All Inclusive

    Cancun
    • All-inclusive plan available
    • Breakfast included
    • Pool
    4.3 out of 5 Excellent (See all 970 reviews)
  • View

    Riu Palace Peninsula All Inclusive

    Cancun
    • All-inclusive plan available
    • Breakfast included
    • Pool
    4.4 out of 5 Excellent (See all 3,890 reviews)
  • View
    VIP Access

    Fiesta Americana Condesa Cancun All Inclusive

    Cancun
    • All-inclusive plan available
    • Breakfast included
    • Pool
    4.5 out of 5 Wonderful (See all 2,710 reviews)
  • View
    VIP Access

    GR Solaris Cancun & Spa - All Inclusive

    Cancun
    • All-inclusive plan available
    • Breakfast included
    • Pool
    4.0 out of 5 Very good (See all 2,600 reviews)
  • View
    VIP Access

    Grand Residences Riviera Cancun, a Registry Collection Hotel - All Inclusive

    Puerto Morelos
    • All-inclusive plan available
    • Breakfast included
    • Pool
    4.8 out of 5 Exceptional (See all 783 reviews)
  • View
    VIP Access

    Moon Palace Cancún - All Inclusive

    Cancun
    • All-inclusive plan available
    • Breakfast included
    • Pool
    4.1 out of 5 Very good (See all 1,199 reviews)
  • View
    VIP Access

    Dreams Riviera Cancun Resort & Spa - All Inclusive

    Puerto Morelos
    • All-inclusive plan available
    • Breakfast included
    • Pool
    4.3 out of 5 Excellent (See all 1,003 reviews)
  • View
    VIP Access

    Grand Park Royal Cancun - All Inclusive

    Cancun
    • All-inclusive plan available
    • Breakfast included
    • Pool
    4.1 out of 5 Very good (See all 1,664 reviews)
  • View

    Hyatt Ziva Cancun All Inclusive

    Cancun
    • All-inclusive plan available
    • Breakfast included
    • Pool
    4.6 out of 5 Wonderful (See all 1,706 reviews)
  • View
    VIP Access

    Temptation Cancun Resort - All inclusive - Adults Only

    Cancun
    • All-inclusive plan available
    • Breakfast included
    • Pool
    4.4 out of 5 Excellent (See all 2,365 reviews)
  • View
    VIP Access

    Haven Riviera Cancun - All Inclusive - Adults Only

    Cancun
    • All-inclusive plan available
    • Breakfast included
    • Pool
    4.5 out of 5 Wonderful (See all 1,610 reviews)
  • View

    Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

    Puerto Morelos
    • All-inclusive plan available
    • Breakfast included
    • Pool
    3.9 out of 5 Good (See all 1,063 reviews)
  • View

    Riu Caribe All Inclusive

    Cancun
    • All-inclusive plan available
    • Breakfast included
    • Pool
    3.9 out of 5 Good (See all 2,551 reviews)
  • View

    Riu Palace Las Americas - All Inclusive - Adults Only

    Cancun
    • All-inclusive plan available
    • Breakfast included
    • Pool
    4.5 out of 5 Wonderful (See all 3,413 reviews)
  • View

    Royal Solaris Cancun - All Inclusive

    Cancun
    • All-inclusive plan available
    • Breakfast included
    • Pool
    3.9 out of 5 Good (See all 1,803 reviews)
  • View

    Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

    Cancun
    • All-inclusive plan available
    • Breakfast included
    • Pool
    4.2 out of 5 Very good (See all 1,210 reviews)

See similar properties

Puerto Morelos
Puerto Morelos
All-inclusive resort
All-inclusive resort
Guest rating 3.5+
Guest rating 3.5+
Business-friendly
Business-friendly
Air conditioned
Air conditioned
4 star
4 star

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts credit cards and cash

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Royalton Cancun
Royalton Riviera
Royalton Riviera Cancun All Inclusive Puerto Morelos
Royalton Riviera Hotel
Royalton Riviera Hotel Cancun
Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
Royalton Riviera Cancun Puerto Morelos
Royalton Riviera Cancun Inclu
Royalton Riviera Cancun Resort Spa All Inclusive

Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 826 out of 1890 reviews
5 - Excellent 44%
Rating 4 - Good. 454 out of 1890 reviews
4 - Good 24%
Rating 3 - Okay. 256 out of 1890 reviews
3 - Okay 14%
Rating 2 - Poor. 157 out of 1890 reviews
2 - Poor 8%
Rating 1 - Terrible. 197 out of 1890 reviews
1 - Terrible 10%

4.2/5

Cleanliness

4.0/5

Staff & service

4.0/5

Amenities

3.9/5

Property conditions & facilities

4.0/5

Eco-friendliness
Write a review

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Property, Nice Pool
Stayed 4 nights in Jun 2022

2/5 Poor

Travelled with family
Disliked: Staff & service, amenities
El hotel está bien y con mucha seguridad lo que no me gusto fue que el staff del hotel no son amables y tampoco te atienden bien si te ven que eres hispano Ahy en ese hotel nadamas atiende muy bien ala gente americana blanca o morena no lo recomiendo para la gente hispana paga mucho por el hotel y para ir a Mexico y el servicio es pésimo para traer un café se tardan 2 horas y yo rente el cuarto presidencial y ni haci nos dieron bien servicio
Stayed 4 nights in Jun 2022

3/5 Okay

Travelled with family and small children
Liked: Cleanliness, staff & service
Staff was amazing, they deserve a 5 stars rating. Hotel conditions could be better, there were missing tile pieces in the kids pool and one of the infinity pool, we had one of the kids cut his leg with a missing piece. There is plenty of mold in the kid’s pool, and some slides are simply lacking maintenance. Couple of videos posted on Facebook show the waterpark type of amenities, majority were off with only couple on. Last but not least, our room’s safe vault did not work, had to call it in and after couple of tries the technicians had to replace it.
Stayed 5 nights in Jun 2022

4/5 Good

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1st All-Inclusive we have been to...Great service, dining options were great, Nice spot to stay for a relaxing vacation. Only negative is you can not walk anywhere outside of resort and housekeeping was an issue.
Stayed 7 nights in Jun 2022

2/5 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities
disappointing 😞
Stayed 4 nights in Jun 2022