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Excellence Playa Mujeres - Adults Only All Inclusive

Photo gallery for Excellence Playa Mujeres - Adults Only All Inclusive

7 outdoor pools, pool umbrellas
Private beach, beach massages, scuba diving, snorkeling
Private beach, beach massages, scuba diving, snorkeling
7 outdoor pools, pool umbrellas
Outdoor spa tub

Overview of Excellence Playa Mujeres - Adults Only All Inclusive

VIP Access

Excellence Playa Mujeres - Adults Only All Inclusive

5.0 star property

9.4/10 Exceptional

Popular amenities

  • On private beach
  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
Map
Prolongacion Bonampak S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Punta Sam, QROO, 77400

Explore the area

  • Popular LocationMujeres Beach9 min walk
  • Popular LocationPunta Sam Ferry Terminal5 min drive
  • Popular LocationPlaya Mujeres Golf Club6 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)48 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

About this area

Punta Sam

Excellence Playa Mujeres - Adults Only All Inclusive is located in Playa Mujeres, a neighborhood in Punta Sam, and is next to a golf course and on a private beach. La Isla Shopping Mall and Miguel Hidalgo are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Punta Sam Beach. Garrafon Natural Reef Park and Extreme Adventure are also worth visiting. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Mujeres Beach - 9 min walk
  • Punta Sam Ferry Terminal - 5 min drive
  • Playa Mujeres Golf Club - 6 min drive
  • El Meco Archaeological Site - 8 min drive
  • Isla Mujeres Cemetery - 82 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

About this property

Excellence Playa Mujeres - Adults Only All Inclusive

5-star luxury property located in Playa Mujeres
At Excellence Playa Mujeres - Adults Only All Inclusive, you can look forward to a free breakfast buffet, an adjacent golf course, and 7 poolside bars. This property is a great place to bask in the sun with a private beach, beachfront dining, and a beach bar. Treat yourself to a manicure/pedicure, a body treatment, or a facial at the onsite spa. Be sure to enjoy a meal at any of the 10 onsite restaurants, which feature international cuisine and ocean views. The 24-hour gym offers yoga classes and aerobics classes; other things to do include snorkeling, scuba diving, and kayaking. Free in-room WiFi is available to all guests, along with a swim-up bar and a rooftop terrace.
Other perks at this property include:
  • 7 outdoor pools with pool umbrellas and a swim-up bar
  • Free valet parking
  • An outdoor tennis court, ATM/banking services, and multilingual staff
  • A gift shop, a water dispenser, and an elevator
  • Guest reviews give top marks for the helpful staff
Room features
All 450 rooms offer comforts such as 24-hour room service and jetted bathtubs, in addition to thoughtful touches like premium bedding and pillow menus.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding and down comforters
  • Bathrooms with jetted tubs and free toiletries
  • 55-inch LED TVs with premium channels
  • Furnished balconies or patios, separate sitting areas, and recycling

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Bicycling
Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily
  • 10 restaurants
  • 11 bars/lounges
  • 7 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Barcelona
  • The Flavor Market
  • The Grill
  • The Lobster House
  • Toscana

Things to do

  • 24-hour gym
  • 7 outdoor pools
  • Fitness classes
  • Full-service spa
  • Kayaking
  • Library
  • Outdoor tennis court
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Spa tub
  • Volleyball
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Daily housekeeping
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Barbecue grill
  • Garden
  • On a private beach
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 15 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Elevator
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels

Entertainment

  • 55-inch LED TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

Outdoor space

  • Furnished balcony/patio

More

  • Air conditioning (climate-controlled)
  • Desk
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Separate sitting area

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

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Excellence Playa Mujeres - Adults Only All Inclusive Punta Sam

Frequently asked questions

Does Excellence Playa Mujeres - Adults Only All Inclusive have a pool?

Yes, this property has 7 outdoor pools.

Is Excellence Playa Mujeres - Adults Only All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Excellence Playa Mujeres - Adults Only All Inclusive?

Valet parking is free at this property.

What time is check-in at Excellence Playa Mujeres - Adults Only All Inclusive?

Check-in is from 3:00 PM - anytime.

What time is check-out at Excellence Playa Mujeres - Adults Only All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Excellence Playa Mujeres - Adults Only All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, sailing, and more.

Where is Excellence Playa Mujeres - Adults Only All Inclusive located?

Located in Playa Mujeres, this beachfront property is next to a golf course and within a 15-minute walk of Mujeres Beach and Punta Sam Beach. Punta Sam Ferry Terminal and Playa Mujeres Golf Club are also within 2 mi (3 km).

Can I cancel my reservation for free at Excellence Playa Mujeres - Adults Only All Inclusive and receive a full refund?

Yes, Excellence Playa Mujeres - Adults Only All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Excellence Playa Mujeres - Adults Only All Inclusive cancellation policy on our site for more details about any exclusions or requirements.

Reviews

9.4

Exceptional

Rating 10 - Excellent. 841 out of 1031 reviews" "
" "10 - Excellent 82%
Rating 8 - Good. 96 out of 1031 reviews" "
" "8 - Good 9%
Rating 6 - Okay. 44 out of 1031 reviews" "
" "6 - Okay 4%
Rating 4 - Poor. 25 out of 1031 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 25 out of 1031 reviews" "
" "2 - Terrible 2%

9.7/10

Cleanliness

9.7/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.5/10

Eco-friendliness

Reviews

10/10 Excellent

rogerio d

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort I stay! People is very kind! Service is excellent! Food is great! I really recommend!
Stayed 5 nights in Jan 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was exactly what my business partner and I were looking for when we wanted some place that made us feel spoiled, where we could still do some work, see the water, eat well, and recharge. I liked it so much, I booked for my husband and I to spend Christmas 2023 there! Spectacular venue with a team that was absolutely exceptional in every way.
Stayed 3 nights in Nov 2022

10/10 Excellent

Hilari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful! From the moment you are greeted you feel like VIP. The staff were all incredible and very welcoming. We can't wait to go back!
Stayed 4 nights in Jan 2023

10/10 Excellent

Fatina, Hackettstown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love Excellence!! Beautiful property, excellent service and food. In addition love the spa- so wonderful i loved my services total relaxation and healing. My massage therapist Iguania was amazing! We also love our concierge on the beach rubisel, Freddy our waiter and Floricel our beach waiter! Paradise!!
Stayed 6 nights in Jan 2023

10/10 Excellent

Ali Akram, Queens

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible

10/10 Excellent

Caitlin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay!! Ivan, the server at the Mexican restaurant was fantastic and organized a very special dinner with rose petals and champagne!! Gustavo who served us drinks at the beach was incredible and so attentive as well! They made our vacation ever better and we can’t wait to come back!

10/10 Excellent

Windy Erin, Hillsboro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third stay at this resort and we were not disappointed! The facilities are incredible and well kept, the beach feels private and gorgeous with white sand for miles, and we wanted for nothing during our stay. Staff are so friendly and fun. The restaurants serve really fine food including expertly prepared lobster, octopus, steaks, and more. Our favorites were the weekly Mexican Fiesta dinner and the hibachi grill at Spice. We also visited the coffee bar for coffee and desserts and pastries daily. The rooms are very comfortable and cool, and there are always plenty of chairs and outdoor beds to utilize around the pool. The nightly entertainment was fun and we especially enjoyed the live bands every night before the shows. The pool was too cold for our liking this trip and was noticeably cooler than our previous trips. We had a casual lunch daily on the beach overlooking the ocean and drank a lot of the best pina coladas in paradise. We are already planning our next visit.

10/10 Excellent

Enrico Fabiano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this all inclusive resort! Staff are amazing and bend over backwards to please. Food is amazing with lots of choices. The beach is beautiful with lots of options for water sports. It’s a 25-30 minute ride to the resort from the airport, so a little long after dealing with all the airport stuff, but worth it when you arrive. Definitely recommend booking here.

10/10 Excellent

Courtney Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and helpful. If there was an issue they were quick to fix.

6/10 Okay

Goran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the property, the staff is great and friendly. Rooms clean and spacious, jacuzzi is a nice touch. All adult is true but feels maybe more angled towards an older crowd although there seemed to be a lot of younger people there. My anno