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Altitude By Krystal Grand Cancun - All Inclusive

Photo gallery for Altitude By Krystal Grand Cancun - All Inclusive

On the beach
4 outdoor pools
4 outdoor pools
4 outdoor pools
Altitude Master Suite | Terrace/patio

Overview of Altitude By Krystal Grand Cancun - All Inclusive

Altitude By Krystal Grand Cancun - All Inclusive

4.0 star property

8.2/10 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning
Boulevard Kukulcan km 8.5, Cancun, QROO, 77500

Explore the area

  • Popular LocationForum Beach2 min walk
  • Popular LocationCancun Convention Center5 min walk
  • Popular LocationPlaza Caracol Mall7 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)29 min drive

Room options

About this area


Located on the beach, Altitude By Krystal Grand Cancun - All Inclusive is in Zona Hotelera, a neighborhood in Cancun. El Rey Ruins and Temple of the Warriors are local landmarks, and some of the area's attractions include West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Extreme Adventure. Traveling with kids? Consider Arrecife de Puerto Morelos National Park and Ventura Park Cancun. Take an opportunity to explore the area for water adventures such as scuba diving. Guests appreciate the property's location for the sightseeing and nightlife.

What's nearby

  • Gaviota Azul Beach - 1 min walk
  • Forum Beach - 2 min walk
  • Caracol Beach - 3 min walk
  • Cancun Convention Center - 5 min walk
  • Plaza Caracol Mall - 7 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 29 min drive


  • Isla Contoy - 3 min walk
  • Ty-coz Express - 7 min walk
  • Marinero's - 8 min walk
  • The Surfin Burrito - 11 min walk
  • El Caribeño - 17 min walk

About this property

Altitude By Krystal Grand Cancun - All Inclusive

4-star all-inclusive property located in Zona Hotelera
At Altitude By Krystal Grand Cancun - All Inclusive, you can look forward to free cooked-to-order breakfast, a poolside bar, and a terrace. With a beachfront location, this property is the perfect place to soak up some sun. Indulge in a body scrub, a massage, and a manicure/pedicure at BEACH HOUSE SPA, the onsite spa. Be sure to enjoy a meal at any of the 4 onsite restaurants, which feature Italian cuisine and more. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
Other perks at this property include:
  • 4 outdoor pools and a children's pool
  • Free valet parking
  • Luggage storage, concierge services, and a 24-hour front desk
  • Free newspapers, smoke-free premises, and meeting rooms
  • Guest reviews give good marks for the pool and surrounding nightlife
Room features
All 100 rooms have comforts such as 24-hour room service and pillow menus, as well as thoughtful touches like air conditioning and bathrobes.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Balconies or patios, daily housekeeping, and electrical adapters/chargers

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM–11:00 AM
  • 4 restaurants and 1 coffee shop/cafe
  • 4 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Risotto
  • Ayami
  • Terraza El Mortero
  • Take a Bite
  • The Beach Bar and Grill

Things to do

  • 4 outdoor pools
  • Children's pool
  • Fitness center
  • Full-service spa
  • Playground

Family friendly

  • 4 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised childcare
  • Playground


  • Elevator
  • Free newspapers in lobby

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting rooms


  • Beachfront location
  • Garden
  • Picnic area
  • Terrace


  • Aromatherapy
  • Body scrubs
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Spa open daily


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk


  • Smoke-free property

Room amenities


  • Air conditioning
  • Bed sheets
  • Pillow menu


  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower


  • Cable channels
  • Flat-screen TV

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony or patio


  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Iron/ironing board
  • Local maps
  • Mobile key entry
  • Phone
  • Safe
  • Slippers
  • Turndown service
  • Window screens

Similar properties

See similar properties



Check-in from 3 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18


Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Altitude Krystal Grand Punta Cancun All Inclusive
Altitude Krystal Grand Punta All Inclusive
Altitu Krystal Punta Inclusiv
Altitude By Krystal Grand Cancun All Inclusive
Altitude By Krystal Grand Punta Cancun All Inclusive
Altitude By Krystal Grand Cancun - All Inclusive Cancun

Frequently asked questions

Does Altitude By Krystal Grand Cancun - All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

How much does it cost to stay at Altitude By Krystal Grand Cancun - All Inclusive?

As of Dec 4, 2022, prices found for a 1-night stay for 2 adults at Altitude By Krystal Grand Cancun - All Inclusive on Dec 11, 2022 start from CA $500.24, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Altitude By Krystal Grand Cancun - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Altitude By Krystal Grand Cancun - All Inclusive?

Valet parking is free at this property.

What time is check-in at Altitude By Krystal Grand Cancun - All Inclusive?

Check-in is from 3 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Altitude By Krystal Grand Cancun - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Altitude By Krystal Grand Cancun - All Inclusive?

Yes, the property is all-inclusive.

Where is Altitude By Krystal Grand Cancun - All Inclusive located?

Nestled on the beach, this Zona Hotelera property is 0.1 mi (0.1 km) from Gaviota Azul Beach and 2.2 mi (3.6 km) from La Isla Shopping Mall. Forum Beach and Caracol Beach are also within 5 minutes.

Overall score and ratings


Very good

Rating 10 - Excellent. 133 out of 255 reviews" "
" "10 - Excellent 52%
Rating 8 - Good. 58 out of 255 reviews" "
" "8 - Good 23%
Rating 6 - Okay. 35 out of 255 reviews" "
" "6 - Okay 14%
Rating 4 - Poor. 15 out of 255 reviews" "
" "4 - Poor 6%
Rating 2 - Terrible. 14 out of 255 reviews" "
" "2 - Terrible 5%




Staff & service




Property conditions & facilities



10/10 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegimos el paquete todo incluido en la torre altitud lo cual es bastante recomendable ya que inclusive se puede disfrutar de los alimentos de los restaurantes sin pagar un extra, te dan acceso a los camastros de la infinity Pool con previa reservación y el staff siempre está al pendiente de si requieres más alimentos o bebidas. En cuanto a la habitación siempre la mantuvieron limpia y con todas las amenidades necesarias, cada día volvían a llenar el frigobar de las bebidas o snacks que se terminaban. Excelente opción para descansar.

6/10 Okay

Lissette, Oxnard
Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Place was ok… the beach has public access so don’t expect privacy. Food was mid- weren’t really showed around and told about the resort, had to figure it out on our own. Positive thing it’s walking distance to all bars and clubs

10/10 Excellent

Rosa Elvira
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I have been there, the property it’s very clean
Stayed 3 nights in Nov 2022

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower in my room drained slowly.
Stayed 2 nights in Nov 2022

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly, I felt so safe the whole time. I truly enjoyed every minute of my stay. The property is so clean I don’t have anything bad to say.
Stayed 4 nights in Oct 2022

6/10 Okay

Travelled with group
Liked: Cleanliness
Other than being hounded every time you walked in to the lobby to participate in a timeshare presentation or the fact that it took four days for someone to acknowledge that our shower had no hot water pressure The views from the hotel were excellent. The wait staff was on top of everything. The beach in front of the hotel was amazing due to the wall that blocked all the waves so it was like a lagoon. Be sure to check the entire room for any problems before you get comfortable. Outlets didn’t work, toilet didn’t flush properly, balcony doors didn’t shut tight and when it’s windy made a loud whistle noise, coffee maker wouldn’t work, and no hot water pressure in the shower or sink. When finally moved to a new room the 4th day into our vacation the new room worked perfectly. Make sure if you have any problems you talk to the right person because some of the staff are only there to get you in to those timeshare things and will tell you it’s being looked in to just to get you to stay and talk to them. Very disappointed with that part. We were trying to relax for a week there and felt that the over selling of things had a negative effect on our moods. No means no, not come back later and try again
Stayed 6 nights in Oct 2022

4/10 Poor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sales people bother to much. They can’t take a no thank you, not interested trying to sell you a tour. These Sales people are all over you all through your stay
Stayed 4 nights in Oct 2022

4/10 Poor

Christine H, Houston
Travelled with group
Disliked: Amenities, property conditions & facilities
I could always feel that wherever I was, they gave priority to customers who could speak Spanish. Let me give you one example. The hostess at the dinner restaurant went ahead and showed the later guests to the table first, ignoring me and my friend who were waiting. The hostess told me that the guests who came later were booked at the same time and at the same table as me and my friend. So the hostess said there was nothing wrong with guiding them to the table first. Me and my friend came 10 minutes earlier than our appointment time and were standing and waiting. The hostess' rudeness and ignorance were enough to ruin my mood for dinner that day with me and my friend. Me and my friend were Asian American and the guest who came later was Spanish. So, people of color who can't speak Spanish should not go to this hotel.
Stayed 3 nights in Oct 2022

4/10 Poor

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This trip was very disappointing for my family and I. My husband and I have come to this property on 3 other occasions and always loved it. Unfortunately, we have not been in a few years and the service has become terrible. The wait times for drinks and food were absolutely ridiculous. Our orders were also rarely correct once they came. The food quality has also become terrible. None of the restaurants are producing meals that are worthwhile and absolutely nothing was seasoned properly. The cleaning staff did not replace our towels after cleaning our room and we had to call each day to request towels be brought to our room. Overall, we will never re