Title: Altitude at Krystal Grand Cancun - All inclusive - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=179995&destination=Cancun%2C+Quintana+Roo%2C+Mexico&selected=19185431&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Altitude at Krystal Grand Cancun - All inclusive Four inviting pools, a children's playground and ocean vistas create a perfect paradise setting, with the popular Gaviota Azul Beach just steps away ## Photo gallery for Altitude at Krystal Grand Cancun - All inclusive ![4 outdoor pools, sun loungers - Altitude at Krystal Grand Cancun - All inclusive (Cancun)](https://images.trvl-media.com/lodging/20000000/19190000/19185500/19185431/9e4f2590.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Altitude Corner Suite Partial View - Altitude at Krystal Grand Cancun - All inclusive (Cancun)](https://images.trvl-media.com/lodging/20000000/19190000/19185500/19185431/9c93385d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property - Altitude at Krystal Grand Cancun - All inclusive (Cancun)](https://images.trvl-media.com/lodging/20000000/19190000/19185500/19185431/b7f0085f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Poolside bar - Altitude at Krystal Grand Cancun - All inclusive (Cancun)](https://images.trvl-media.com/lodging/20000000/19190000/19185500/19185431/13cc23d1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio - Altitude at Krystal Grand Cancun - All inclusive (Cancun)](https://images.trvl-media.com/lodging/20000000/19190000/19185500/19185431/d26f2678.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Altitude at Krystal Grand Cancun - All inclusive offers a beachfront retreat with crystal-clear Caribbean waters. Enjoy Italian dining, morning yoga, or book hydrotherapy and massages at the spa. Travelers praise the prime beach location and attentive staff. ## Reviews 8.2 Very good ## Popular amenities - Breakfast included - All-inclusive - Spa - Parking included - Free WiFi ## Room options ### Check availability for these dates Tonight [Mar. 13 - Mar. 14](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-14&selected=19185431&PinnedHotelID=19185431&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-14&selected=19185431&PinnedHotelID=19185431&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar. 14 - Mar. 15](https://www.expedia.ca/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=19185431&PinnedHotelID=19185431&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=19185431&PinnedHotelID=19185431&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar. 13 - Mar. 15](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=19185431&PinnedHotelID=19185431&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=19185431&PinnedHotelID=19185431&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar. 20 - Mar. 22](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=19185431&PinnedHotelID=19185431&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=19185431&PinnedHotelID=19185431&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 11 of 11 rooms ### View all photos for Altitude Suite Double ![Altitude Suite Double | Living area](https://images.trvl-media.com/lodging/20000000/19190000/19185500/19185431/46de2931.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Altitude Suite Double 8.4 Very good 29 reviews ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Pillow menu Separate bedroom - City view - 548 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds OR 1 King Bed ### View all photos for Altitude Corner Suite Partial View ![Altitude Corner Suite Partial View](https://images.trvl-media.com/lodging/20000000/19190000/19185500/19185431/3fc231e6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Altitude Corner Suite Partial View 7.0 Good 4 reviews ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds Flat-screen TV Pillow menu - Partial ocean view - 603 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Altitude Suite Ocean Front ![Altitude Suite Ocean Front | Living area](https://images.trvl-media.com/lodging/20000000/19190000/19185500/19185431/3691142a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Altitude Suite Ocean Front 8.8 Excellent 55 reviews ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Pillow menu Separate bedroom - Ocean view - 548 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Altitude Corner Suite Ocean Front ![Altitude Corner Suite Ocean Front](https://images.trvl-media.com/lodging/20000000/19190000/19185500/19185431/4a172566.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Altitude Corner Suite Ocean Front 9.0 Wonderful 18 reviews ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Pillow menu Separate bedroom - Ocean view - 603 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Altitude Master Suite ![Altitude Master Suite](https://images.trvl-media.com/lodging/20000000/19190000/19185500/19185431/3a485fb3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Altitude Master Suite 10.0 Exceptional 1 review ### Highlights Balcony Separate dining area Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds Flat-screen TV - Ocean view - 1055 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Room Standard ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/20000000/19190000/19185500/19185431/089539e9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard - 473 sq ft - Sleeps 2 ### View all photos for Suite Standard with Sea View ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/20000000/19190000/19185500/19185431/12f720bc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Standard with Sea View - 548 sq ft - Sleeps 2 ### View all photos for Suite Standard with Ocean View ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/20000000/19190000/19185500/19185431/07953192.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Standard with Ocean View - 548 sq ft - Sleeps 2 ### View all photos for Suite Master with Ocean View ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/20000000/19190000/19185500/19185431/ca46a556.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Master with Ocean View - 548 sq ft - Sleeps 4 ### Suite Standard with Ocean View - 548 sq ft - Sleeps 2 ### View all photos for Room Standard with Street View ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/20000000/19190000/19185500/19185431/a2c669d6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard with Street View - 473 sq ft - Sleeps 4 ## You may also like Ad ![Aerial view](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/12000000/11670000/11669200/11669114/51c33de0_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Ziva Cancun All Inclusive Zona Hotelera - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Altitude-By-Krystal-Grand-Punta-Cancun-All-Inclusive.h19185431.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Altitude-By-Krystal-Grand-Punta-Cancun-All-Inclusive.h19185431.Hotel-Information) ## About the area Located on the beach, Altitude at Krystal Grand Cancun - All inclusive is in Zona Hotelera, a neighborhood in Cancun. Iberostar Cancun Golf Course and Ultramar Ferry Puerto Juárez are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. Traveling with kids? Consider El Sol de Cancun and Cancun Cultural House. Take an opportunity to explore the area for water adventures such as scuba diving. [Visit our Cancun travel guide](https://www.expedia.ca/Cancun.dx179995) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.13499%2C-86.74350&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=bj7-ZWHTyBckMs4YoqNN8237NfY=) Boulevard Kukulcan km 8.5, Cancun, QROO, 77500 ### What's nearby - ![Gaviota Azul Beach showing swimming, tropical scenes and a sandy beach](https://images.trvl-media.com/place/6242291/12fa2fdb-c06e-49da-981d-dffe22cb67f0.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Gaviota Azul Beach 1 min walk \- 0.1 km - ![Cancun Forum beach Playa Gaviota Azul](https://images.trvl-media.com/place/6242190/58c17b27-91d9-429b-b276-821cba6676ba.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Forum Beach 9 min walk \- 0.8 km - ![Cancun sunset #green ](https://images.trvl-media.com/place/179995/56f2f067-89b1-4e9b-a6c3-73ef1d592370.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Caracol Beach 11 min walk \- 1.0 km - UltraMar Ferry Terminal 8 min walk \- 0.7 km - Cancun Convention Center 8 min walk \- 0.7 km ### Getting around - Cancun Intl. Airport (CUN) 24 min drive ### Restaurants - Mandala 5 min walk - Hooters 5 min walk - Tradewinds 2 min walk - Vips 4 min walk - Habaneros 2 min walk ## About this property ### Altitude at Krystal Grand Cancun - All inclusive Luxury all-inclusive property near Cancun Convention Center Close to Gaviota Azul Beach and Hotel Zone Beaches, Altitude at Krystal Grand Cancun - All inclusive provides free cooked-to-order breakfast, a poolside bar, and a terrace. Indulge in a massage, a body treatment, and a body wrap at Beach House Spa, the onsite spa. At the 8 on-site restaurants, enjoy breakfast, dinner, and Italian cuisine. Fitness classes and yoga classes are offered at the gym; Altitude at Krystal Grand Cancun - All inclusive also has a coffee shop/cafe, a garden, and a playground. Free in-room WiFi is available to all guests, along with an arcade/game room and dry cleaning/laundry services. Other perks at this property include: - 4 outdoor pools and a children's pool, along with sun loungers - Free valet parking - Babysitting (surcharge), luggage storage, and a 24-hour front desk - An elevator, tour/ticket assistance, and wedding services - Guest reviews give top marks for the beach locale and helpful staff Room features All 100 rooms have comforts such as pillow menus and air conditioning, as well as thoughtful touches like free WiFi and safes. Extra conveniences in all rooms include: - Bathrooms with showers and free toiletries - Flat-screen TVs with cable channels - Wardrobes/closets, balconies, and coffee/tea makers ### All-inclusive details This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages All buffet and à la carte meals, snacks, and beverages included In-room minibar (all beverages included) ## Similar properties ![4 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/b73026f8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Krystal Grand Cancun All Inclusive Zona Hotelera - Pool - Spa - All-inclusive - Kids pool 7.4 Good 1,000 reviews CA $412 CA $506 total includes taxes & fees Apr 12 - Apr 13 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=57240936&PinnedHotelID=57240936&HadPinnedHotel=true®ionId=-1&adults=2) ![4 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/2000000/1090000/1087300/1087292/506f781b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Riu Cancun - 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Hot tub - All-inclusive - Spa - Pet friendly 8.6 Excellent 1,920 reviews CA $333 CA $409 total includes taxes & fees Apr 13 - Apr 14 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-13&endDate=2026-04-14&selected=16419073&PinnedHotelID=16419073&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-27&endDate=2026-03-28&selected=19185431&PinnedHotelID=19185431&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=19185431,57240936,1087292,24318436,8393330) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free uncovered valet parking on site ### Food and drink - Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM - 6 bars/lounges - 8 restaurants - A coffee shop/cafe - A poolside bar - Snack bar/deli ### Restaurants on site - Altitude Lounge - Ayami - Le Délice - Risotto - Take a Bite ### Things to do - 4 outdoor pools - Arcade/game room - Billiards/pool table - Children's pool - Fitness classes - Free children's club - Full-service spa - Gym - Playground - Steam room - Yoga classes ### Family friendly - 4 outdoor pools - Arcade/game room - Babysitting (surcharge) - Children's pool - Free children's club - Free supervised activities for children - Laundry facilities - Playground - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance - Turndown service - Wedding services ### Business services - Business center - Meeting rooms ### Outdoors - Garden - On the beach - Picnic area - Pool loungers - Terrace ### Full-service spa - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Facials - Hydrotherapy - Manicures/pedicures - Massage - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Handrails in stairways - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible path of travel - Wheelchair-accessible registration desk ### More - Banquet hall - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Pillow menu ### Bathroom - Bathrobes - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower - Slippers - Soap - Toilet paper - Towels provided ### Entertainment - Flat-screen TV with cable channels ### Food and drink - Coffee/tea maker - Espresso maker - Free bottled water - Minibar - Room service ### More - Air conditioning - Connecting rooms available - Desk - Electrical adapters - Free local calls - Iron/ironing board - Mobile key entry - Phone - Safe - Soundproofed rooms - Window screens ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 85.40 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Altitude Krystal Grand Punta Cancun All Inclusive Altitude Krystal Grand Punta All Inclusive Altitu Krystal Punta Inclusiv ## Frequently asked questions ### Does Altitude at Krystal Grand Cancun - All inclusive have a pool? ### How much does it cost to stay at Altitude at Krystal Grand Cancun - All inclusive? ### Is Altitude at Krystal Grand Cancun - All inclusive pet-friendly? ### How much is parking? ### What time is check-in at Altitude at Krystal Grand Cancun - All inclusive? ### What time is check-out at Altitude at Krystal Grand Cancun - All inclusive? ### Are there all-inclusive benefits at Altitude at Krystal Grand Cancun - All inclusive? ### Where is Altitude at Krystal Grand Cancun - All inclusive located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Altitude at Krystal Grand Cancun - All inclusive Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.0 Cleanliness ### 9.6 Location ### 8.6 Staff & service ### 8.4 Property conditions & facilities 10 - Excellent 432 8 - Good 167 6 - Okay 93 4 - Poor 56 2 - Terrible 70 ## Reviews ### 10/10 Excellent #### Richard Jan 24, 2026 Liked: Cleanliness, amenities, property conditions & facilities Great resort. Amazing staff and fantastic beach! ##### Richard Stayed 3 nights in Jan 2026 ### 10/10 Excellent #### Andrew Jan 27, 2026 Liked: Cleanliness, amenities, property conditions & facilities The staff was very courteous and always available to help as quickly as they could. The food was amazing! The room was spotless, and the bed was so comfortable. We can’t wait to go back! ![](https://a.travel-assets.com/ugc/hotel-reviews/016b9660-1afe-48cc-8315-49854b9d1ade-1769510444540.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/eb3b0d5b-9fa8-41d6-8d98-10e315e2b4ce-1769510446193.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Andrew Stayed 4 nights in Jan 2026 ### 8/10 Good #### Guillermo Dec 9, 2025 Liked: Cleanliness, amenities, property conditions & facilities The ocean front room and beach are exceptional. Italian and French restaurants are great, friendly staff, had a great vacation. Will return to this Hotel for a longer stay next time ##### Guillermo Stayed 7 nights in Dec 2025 ### 10/10 Excellent #### angela Nov 4, 2025 Liked: Cleanliness, amenities, property conditions & facilities Very nice clean property and great location for calm beach ##### angela Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Jan M Oct 21, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great location and service. ##### Jan M Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Brianna Sep 11, 2025 Liked: Amenities Such a great all inclusive for Cancun would 100% come back. ##### Brianna Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Shelonda Sep 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Beach view & location ##### Shelonda Stayed 4 nights in Sep 2025 ### 8/10 Good #### Maria Lourdes Dec 8, 2025 Liked: Cleanliness, property conditions & facilities Clean room ##### Maria Lourdes Stayed 3 nights in Dec 2025 ### 6/10 Okay #### Raydel Oct 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice hotel and beach view. The food needs a major overhaul. ##### Raydel Stayed 4 nights in Oct 2025 ### 2/10 Terrible #### Holden Jan 16, 2026 Disliked: Amenities The room was comfortable with a firm bed for when I went to sleep but, the reason I am disappointed with my decision to stay at Krystal Grand Cancun is because they didn’t have anyone who spoke English to make my stay a little less complicated when asking questions. Also, I almost fell three different times in separate areas of the resort because of the rain and the slippery floors that are throughout the resort. ##### Holden Stayed 3 nights in Jan 2026 ### 10/10 Excellent #### shyama Dec 13, 2025 Liked: Cleanliness, property conditions & facilities I enjoyed my staff overall. Friendly staff very clean. The beach was very close n clean. My only complaint is that the buffet food was not good at all. Not enough variety. No vegan or sugar free options for vegan options. Food did not look or taste good. The restaurant were amazing. ##### shyama Stayed 7 nights in Dec 2025 ### 8/10 Good #### Roberto Oct 15, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort a lot of space in the room, also the bathroom; the hotel is very clean and the food is ok. Reservations in the restaurants are a nightmare, with the app. pool is ok and the beach is great ##### Roberto Stayed 4 nights in Oct 2025 ### 8/10 Good #### Bethany Sep 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Really good vacation. Alex was awesome getting us on a Chichen Itza excursion. Room keeping was perfect. The place was very clean and kept. ![](https://a.travel-assets.com/ugc/hotel-reviews/526f56d9-0b5e-474a-bfd9-710947faa7c1-1756859407465.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Bethany Stayed 4 nights in Aug 2025 ### 8/10 Good #### SAUL Jun 11, 2025 Liked: Cleanliness, property conditions & facilities Great location and great service. ##### SAUL Stayed 6 nights in Jun 2025 ### 10/10 Excellent #### Joy Sep 13, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was there to greet us with cold drinks as we got there to check in. Everyone was so kind, the food was amazing, pools were clean and our room had the most beautiful view and was so clean and spacious. We will absolutely go again! ##### Joy Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Emily Jun 18, 2025 Liked: Cleanliness, amenities, property conditions & facilities Beyond exceptional service by all staff! Highly recommend this place and such a beautiful stay! ##### Emily Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### Ludimira Fernandes Jan 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved the hotel and it was in the perfect location ##### Ludimira Fernandes Stayed 4 nights in Dec 2024 ### 10/10 Excellent #### Katrina Mar 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great property, friendly and helpfull staff. ##### Katrina Stayed 5 nights in Mar 2025 ### 10/10 Excellent #### Romulo Jul 8, 2025 Liked: Cleanliness, amenities, property conditions & facilities All the place is clean and the employees are nice .. the food is good as well. The room in Altitude Krystal is beautiful. ##### Romulo Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### tammy Mar 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice place to stay . Staff and services was wonderful. Would stay here again ##### tammy Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Richard Anthony Apr 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff and venue is amazing definitely my go to resort for Cancun ##### Richard Anthony Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Bryan Feb 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The Altitude was beautiful and the staff was great! Absolutely recommend this hotel. ##### Bryan Stayed 9 nights in Feb 2025 ### 4/10 Poor #### Natalie Oct 22, 2025 Liked: Cleanliness, staff & service Disliked: Room comfort The food options were terrible. We tried all of the options but they were awful. The liquor was not premium even in the areas they should be better in. The staff were wonderful and accommodating. ##### Natalie Stayed 6 nights in Oct 2025 ### 10/10 Excellent #### Vu Aug 30, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very good for family vacation! ##### Vu Stayed 7 nights in Aug 2024 ### 4/10 Poor #### Brandon Wade Jan 11, 2026 Altitude: Checked in on a Sunday. Two minutes after checking in we were told we would be getting a tour. A lady took us to a paper property map, asked about massages, excursions and then what time did we want breakfast 9 or 10? What? For the timeshare. What timeshare? No, not interested. Tried all week to make reservations at the specialty restaurants. Nope. Not available. Went to two restaurants which didn’t require reservations. 1.5 hr wait for both. No thanks. Finally complained and were able to go to the hibachi. Food was fabulous and the cook was amazing! Also the bartender in the Altitude, Jahir is fantastic! Keep in mind, we were there Sunday to Friday. ##### Brandon Wade Stayed 5 nights in Jan 2026 ### Expedia's Latest Trends ### Hotels > - [Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive](https://www.expedia.ca/Tulum-Hotels-Secrets-Tulum-Adutls-Only-All-Inclusive.h89768532.Hotel-Information) > - [Hyatt Centric Playa del Carmen - Downtown House & Beach House](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hyatt-Centric-Playa-Del-Carmen-Downtown-House-Beach-House.h11620473.Hotel-Information) > - [The Fives Beach Hotel - Á la Carte All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information) > - [Kore Tulum Retreat and Spa Resort - Adults Only](https://www.expedia.ca/Tulum-Hotels-Kore-Tulum-Retreat-And-Spa-Resort-Adults-Only-All-Inclusive.h7260522.Hotel-Information) > - [Maya Cha'an Guesthouse](https://www.expedia.ca/Cancun-Hotels-Maya-Chaan-Guesthouse.h10268555.Hotel-Information) > - [Hotel del Sol](https://www.expedia.ca/Cancun-Hotels-Hotel-Del-Sol.h3544559.Hotel-Information) > - [Beloved Playa Mujeres - Couples Only All Inclusive](https://www.expedia.ca/Cancun-Hotels-Beloved-Playa-Mujeres-Couples-Only-All-Inclusive.h2270212.Hotel-Information) > - [Privilege Aluxes Isla Mujeres Adults Only](https://www.expedia.ca/Cancun-Hotels-Privilege-Aluxes-Isla-Mujeres-Adults-Only.h2232591.Hotel-Information) > - [Hotel Uxmal](https://www.expedia.ca/Cancun-Hotels-Hotel-Uxmal.h114123937.Hotel-Information) > - [ Atelier Playa Mujeres - Adults Only - All Inclusive](https://www.expedia.ca/Punta-Sam-Hotels-Atelier-Playa-Mujeres-Adults-Only-All-Inclusive.h27527416.Hotel-Information) > - [Impression Moxché by Secrets – Adults Only – All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information) > - [Excellence Playa Mujeres - Adults Only All Inclusive](https://www.expedia.ca/Cancun-Hotels-Excellence-Playa-Mujeres-All-Inclusive-Adults-Only.h1672497.Hotel-Information) > - [YurInn](https://www.expedia.ca/Cancun-Hotels-YurInn.h31503746.Hotel-Information) > - [Departamento Rentas Vacacionales Cancun 003](https://www.expedia.ca/Cancun-Hotels-Departamento-Rentas-Vacacionales-Cancun-003.h23551527.Hotel-Information) > - [Mezcal Boutique Hotel](https://www.expedia.ca/Cancun-Hotels-Enigmatic-Hotel-Restaurant-Bar.h9768352.Hotel-Information) > - [Selina Shared Cancun Downtown](https://www.expedia.ca/Cancun-Hotels-Selina-Cancun-Downtown.h37871073.Hotel-Information) > - [Hotel Kavia Plus Cancun](https://www.expedia.ca/Cancun-Hotels-Hotel-Kavia-Plus.h61500633.Hotel-Information) > - [The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Reef-28-Hotel-Spa-Luxury-Adults-Only-All-Suites.h18722766.Hotel-Information) > - [La Maison Bleue](https://www.expedia.ca/Cancun-Hotels-La-Maison-Bleue.h74510278.Hotel-Information) > - [Mayambe Private Village](https://www.expedia.ca/Cancun-Hotels-Mayambe-Private-Village.h12468734.Hotel-Information) > - [Finest Playa Mujeres by The Excellence Collection - All Inclusive](https://www.expedia.ca/Punta-Sam-Hotels-Finest-Playa-Mujeres-By-The-Excellence-Collection-All-Inclusive.h8673168.Hotel-Information) > - [Hotel Colonial Cancun](https://www.expedia.ca/Cancun-Hotels-Hotel-Colonial-Cancun.h7941149.Hotel-Information) > - [Casa Frida Kahlo](https://www.expedia.ca/Cancun-Hotels-Casa-Frida-Kahlo.h68336253.Hotel-Information) > - [Digital Nomads Hotel & Co-Living](https://www.expedia.ca/Cancun-Hotels-Nomads-Co-Working-Co-Living.h105903550.Hotel-Information) > - [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > - [The Reef Coco Beach Resort & Spa- Optional All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Reef-Coco-Beach-Optional-All-Inclusive.h978241.Hotel-Information) > - [Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Secrets-Playa-Mujeres-Golf-Spa-Resort-Adults-Only.h7874912.Hotel-Information) > - [Dreams Playa Mujeres Golf & Spa Resort - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Dreams-Playa-Mujeres-Golf-Spa-Resort.h13363267.Hotel-Information) > - [Casa La Ceiba](https://www.expedia.ca/Cancun-Hotels-Casa-La-Ceiba.h25008980.Hotel-Information)