Altitude By Krystal Grand Punta Cancun - All Inclusive

Photo gallery for Altitude By Krystal Grand Punta Cancun - All Inclusive

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4 outdoor pools
4 outdoor pools
4 outdoor pools
Terrace/patio

Overview of Altitude By Krystal Grand Punta Cancun - All Inclusive

Altitude By Krystal Grand Punta Cancun - All Inclusive

4.0 star property

4.0/5 Very good

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • 72-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Map
Boulevard Kukulcan km 8.5, Cancun, QROO, 77500

Explore the area

  • Popular LocationCancun Convention Center5 min walk
  • Popular LocationChac Mool Beach9 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)27 min drive
  • Popular LocationNorte Beach108 min drive

Choose dates to view prices

About this area

Cancun

Located on the beach, Altitude By Krystal Grand Punta Cancun - All Inclusive is in Zona Hotelera, a neighborhood in Cancun. The area's natural beauty can be seen at Chac Mool Beach and Tortuga Beach, while Aquaworld and Ventura Park Cancun are popular area attractions. Traveling with kids? Consider Costa Occidental de Isla Mujeres National Park and Xoximilco. Take an opportunity to explore the area for water adventures such as scuba diving. Guests appreciate the property's location for the sightseeing and nightlife.
Visit our Cancun travel guideOpens in a new window
Map

What's nearby

  • Gaviota Azul Beach - 1 min walk
  • Caracol Beach - 3 min walk
  • Cancun Convention Center - 5 min walk
  • Chac Mool Beach - 9 min walk
  • Norte Beach - 108 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 27 min drive

Restaurants

  • Isla Contoy - 3 min walk
  • Ty-coz Express - 7 min walk
  • Mextreme - 8 min walk
  • Marinero's - 8 min walk
  • The Surfin Burrito - 11 min walk

About this property

Altitude By Krystal Grand Punta Cancun - All Inclusive

Upscale property on the beach, with 4 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Altitude By Krystal Grand Punta Cancun - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants. All 100 rooms feature thoughtful touches like espresso makers and pillow menus, plus free WiFi and flat-screen TVs with cable channels. Guests will also find balconies or patios, 24-hour room service, and minibars.
Altitude By Krystal Grand Punta Cancun - All Inclusive offers 100 air-conditioned accommodations with minibars and espresso makers. Rooms open to balconies or patios. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, BEACH HOUSE SPA. Services include facials, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

The spa is open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM–11:00 AM
  • 4 restaurants and 1 coffee shop/cafe
  • 4 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 4 outdoor pools
  • Children's pool
  • Fitness center
  • Full-service spa
  • Playground

Family friendly

  • 4 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised childcare
  • Playground

Conveniences

  • Elevator
  • Free newspapers in lobby

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Beachfront location
  • Garden
  • Picnic area
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Restaurants on site

  • Risotto
  • Ayami
  • Terraza El Mortero
  • Take a Bite
  • The Beach Bar and Grill

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower

Entertainment

  • Cable channels
  • Flat-screen TV

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony or patio

More

  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Iron/ironing board
  • Local maps
  • Mobile key entry
  • Phone
  • Safe
  • Slippers
  • Turndown service
  • Window screens

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Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Altitude Krystal Grand Punta Cancun All Inclusive
Altitude Krystal Grand Punta All Inclusive
Altitu Krystal Punta Inclusiv
Altitude By Krystal Grand Punta Cancun All Inclusive
Altitude By Krystal Grand Punta Cancun - All Inclusive Cancun

Frequently asked questions

Overall score and ratings

4.0

Very good

Rating 5 - Excellent. 81 out of 171 reviews
5 - Excellent 47%
Rating 4 - Good. 40 out of 171 reviews
4 - Good 23%
Rating 3 - Okay. 27 out of 171 reviews
3 - Okay 16%
Rating 2 - Poor. 11 out of 171 reviews
2 - Poor 6%
Rating 1 - Terrible. 12 out of 171 reviews
1 - Terrible 7%

4.6/5

Cleanliness

4.1/5

Staff & service

4.0/5

Amenities

4.3/5

Property conditions & facilities

4.3/5

Eco-friendliness
Write a review

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I seen some down reviews about this place that almost made me skip this place. But personally, this is my spot EVERYTIME i go to Cancun...period.. this place is hot...and im all about my room, the altitude corner suite ocean front🔥🔥🔥🔥🔥🔥..until the next time my friends 🇲🇽🇲🇽🇲🇽
Stayed 5 nights in May 2022

3/5 Okay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property it’s self is really safe, clean and convenient. Staff members are amazing and are always ready to help. However, it is extremely impossible to get any reservations to dine in. Since I am on vacation with an all inclusive hotel I do not want to have to get up at 7 am to make a restaurant reservation. We were only able to try two restaurants only because we did the reservation at 5 am after the club (all dinning restaurants were booked by 10 am). Food was okay not the worse but definitely not the best. This resort is also not a party resort, it’s more of a family resort. If you want to relax and spent time with family it is good but not if you want to party.. Age group for here is mainly kids and adults 45 . I did feel like staff (security) is always looking so although it’s really safe it gets to the point of being uncomfortable and you don’t get to have any fun. I would not do the all inclusive package just because I did not get to enjoy it as an all inclusive hotel. But like I said staff was amazing!
Stayed 4 nights in Apr 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property was amazing the view was even better .The rooms were so clean the staff was amazing . The restaurants on the property were okay the Italian was my favorite. The cafes and room service were awesome. I would stay here again location is perfect
Stayed 3 nights in Apr 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2022

1/5 Terrible

Travelled with family
Liked: Cleanliness, staff & service
The property was nice over all.
Stayed 3 nights in Apr 2022