Title: Altitude at Krystal Grand - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Altitude at Krystal Grand Cancun - All inclusive Beachfront property with 8 restaurants and 4 outdoor pools ![View from property](https://images.trvl-media.com/lodging/20000000/19190000/19185500/19185431/50f395b3.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/20000000/19190000/19185500/19185431/d26f2678.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property](https://images.trvl-media.com/lodging/20000000/19190000/19185500/19185431/b7f0085f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property](https://images.trvl-media.com/lodging/20000000/19190000/19185500/19185431/d38c0efb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![4 outdoor pools, sun loungers](https://images.trvl-media.com/lodging/20000000/19190000/19185500/19185431/d36430ba.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Altitude at Krystal Grand Cancun - All inclusive offers a beachfront retreat with crystal-clear Caribbean waters. Enjoy Italian dining, morning yoga, or book hydrotherapy and massages at the spa. Travelers praise the prime beach location and attentive staff. 8.2 Very good ## Popular amenities - - - - - Bar - Spa ## Room options ### Check availability for these dates Tonight [Nov. 9 - Nov. 10](https://www.expedia.ca/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=19185431&PinnedHotelID=19185431&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=19185431&PinnedHotelID=19185431&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 10 - Nov. 11](https://www.expedia.ca/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=19185431&PinnedHotelID=19185431&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=19185431&PinnedHotelID=19185431&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=19185431&PinnedHotelID=19185431&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=19185431&PinnedHotelID=19185431&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 21 - Nov. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=19185431&PinnedHotelID=19185431&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=19185431&PinnedHotelID=19185431&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 11 of 11 rooms ![Altitude Suite Double | Living area](https://images.trvl-media.com/lodging/20000000/19190000/19185500/19185431/3764ac24.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Altitude Suite Double 8.4 Very good 29 reviews ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Pillow menu Bathrobes Balcony Soundproofed rooms Air conditioning Connecting/adjoining rooms available Free cribs/infant beds Pillow menu - 548 sq ft - City view - Sleeps 4 - 2 Double Beds OR 1 King Bed ![Altitude Corner Suite Partial View](https://images.trvl-media.com/lodging/20000000/19190000/19185500/19185431/9abd19bd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Altitude Corner Suite Partial View 7.0 Good 4 reviews ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds Flat-screen TV Pillow menu Balcony Soundproofed rooms Air conditioning Connecting/adjoining rooms available Rollaway/extra beds (free) Free cribs/infant beds - 603 sq ft - Partial ocean view - Sleeps 2 - 1 King Bed ![Altitude Suite Ocean Front | Living area](https://images.trvl-media.com/lodging/20000000/19190000/19185500/19185431/08263225.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Altitude Suite Ocean Front 8.8 Excellent 54 reviews ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Pillow menu Bathrobes Balcony Soundproofed rooms Air conditioning Connecting/adjoining rooms available Free cribs/infant beds Pillow menu - 548 sq ft - Ocean view - Sleeps 2 - 1 King Bed ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/20000000/19190000/19185500/19185431/de0b1581.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Altitude Corner Suite Ocean Front 9.0 Wonderful 18 reviews ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Pillow menu Bathrobes Balcony Soundproofed rooms Air conditioning Connecting/adjoining rooms available Free cribs/infant beds Pillow menu - 603 sq ft - Ocean view - Sleeps 2 - 1 King Bed ![Altitude Master Suite](https://images.trvl-media.com/lodging/20000000/19190000/19185500/19185431/c6107ea9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Altitude Master Suite 10.0 Exceptional 1 review ### Highlights Balcony Separate dining area Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds Flat-screen TV Balcony Separate dining area Soundproofed rooms Air conditioning Connecting/adjoining rooms available Rollaway/extra beds (free) - 1055 sq ft - Ocean view - Sleeps 2 - 1 King Bed ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/20000000/19190000/19185500/19185431/089539e9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard Balcony Soundproofed rooms Air conditioning Connecting/adjoining rooms available Pillow menu Bathrobes - 473 sq ft - Sleeps 2 ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/20000000/19190000/19185500/19185431/12f720bc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Standard with Sea View Balcony Soundproofed rooms Air conditioning Connecting/adjoining rooms available Pillow menu Bathrobes - 548 sq ft - Sleeps 2 ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/20000000/19190000/19185500/19185431/07953192.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Standard with Ocean View Balcony Soundproofed rooms Air conditioning Connecting rooms available Pillow menu Bathrobes - 548 sq ft - Sleeps 2 ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/20000000/19190000/19185500/19185431/ca46a556.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Master with Ocean View Balcony Soundproofed rooms Air conditioning Connecting/adjoining rooms available Pillow menu Bathrobes - 548 sq ft - Sleeps 4 ### Suite Standard with Ocean View Balcony Soundproofed rooms Air conditioning Connecting/adjoining rooms available Pillow menu Bathrobes - 548 sq ft - Sleeps 2 ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/20000000/19190000/19185500/19185431/a2c669d6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard with Street View Balcony Soundproofed rooms Air conditioning Connecting/adjoining rooms available Pillow menu Bathrobes - 473 sq ft - Sleeps 4 ## You may also like Ad ![4 outdoor pools, free cabanas, pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/10000/100/100/b1c78b09_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Westin Resort & Spa, Cancun Zona Hotelera - Pool - Hot tub - Spa - Kids pool 8.6 Excellent 2,376 reviews CA $156 CA $195 total includes taxes & fees Nov 16 - Nov 17 [](https://www.expedia.ca/Cancun-Hotels-The-Westin-Resort-Spa.h100.Hotel-Information?chkin=2025-11-16&chkout=2025-11-17&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=699ad57d-418a-4617-bdf2-e72994b86c3e&top_cur=CAD) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/8000000/7550000/7542300/7542201/5bffb332_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Villa del Palmar Cancun All Inclusive Beach Resort & Spa Punta Sam - Pool - Hot tub - All-inclusive - Spa 8.8 Excellent 1,562 reviews CA $520 CA $634 total includes taxes & fees Nov 30 - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Altitude-By-Krystal-Grand-Punta-Cancun-All-Inclusive.h19185431.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Altitude-By-Krystal-Grand-Punta-Cancun-All-Inclusive.h19185431.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.13499%2C-86.74350&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=bj7-ZWHTyBckMs4YoqNN8237NfY=) Boulevard Kukulcan km 8.5, Cancun, QROO, 77500 #### What's nearby - Gaviota Azul Beach - 1 min walk - 0.0 km - Cancun Convention Center - 8 min walk - 0.7 km - Forum Beach - 9 min walk - 0.8 km - Chac Mool Beach - 17 min walk - 1.5 km - Hotel Zone Beaches - 21 min drive - 5.4 km #### Getting around - Cancun Intl. Airport (CUN) - 24 min drive #### Restaurants - ‪Lobby Bar - ‬2 min walk - ‪Vips - ‬4 min walk - ‪Tradewinds - ‬2 min walk - ‪Coral Café - ‬3 min walk - ‪Mediterraneo - ‬2 min walk ## About this property ### Altitude at Krystal Grand Cancun - All inclusive Luxury all-inclusive property near Gaviota Azul Beach Close to Hotel Zone Beaches and Cancun Convention Center, Altitude at Krystal Grand Cancun - All inclusive provides free cooked-to-order breakfast, a poolside bar, and a terrace. Indulge in a massage, hydrotherapy, and aromatherapy at Beach House Spa, the onsite spa. At the 8 on-site restaurants, enjoy breakfast, dinner, and Italian cuisine. Fitness classes and yoga classes are offered at the gym; Altitude at Krystal Grand Cancun - All inclusive also has a coffee shop/cafe, a garden, and a playground. Free in-room WiFi is available to all guests, along with an arcade/game room and dry cleaning/laundry services. Other perks at this property include: - 4 outdoor pools and a children's pool, along with sun loungers - Free valet parking - Babysitting (surcharge), luggage storage, and meeting rooms - A front-desk safe, free newspapers, and wedding services - Guest reviews give top marks for the beach locale and helpful staff Room features All 100 rooms have comforts such as pillow menus and air conditioning, as well as thoughtful touches like free WiFi and safes. Extra conveniences in all rooms include: - Bathrooms with showers and free toiletries - Flat-screen TVs with cable channels - Wardrobes/closets, balconies, and coffee/tea makers ### All-inclusive details This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages All buffet and à la carte meals, snacks, and beverages included In-room minibar (all beverages included) ## Similar properties ![View from room](https://images.trvl-media.com/lodging/1000000/30000/28200/28108/b87b5518.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sunscape Cancun All-Inclusive Resort & Spa by Hyatt Zona Hotelera - Pool - All-inclusive - Spa - Kids pool 8.8 Excellent 5,739 reviews CA $361 CA $361 total includes taxes & fees Nov 30 - Dec 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=28108&PinnedHotelID=28108&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/6c0c2ce4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Krystal Grand Cancun All Inclusive Zona Hotelera - 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All-inclusive 8.2 Very good 2,171 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=4892414&PinnedHotelID=4892414&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free uncovered valet parking on site ### Food and drink - Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM - 6 bars/lounges - 8 restaurants - A coffee shop/cafe - A poolside bar - Snack bar/deli ### Restaurants on site - Altitude Lounge - Ayami - Le Délice - Risotto - Take a Bite ### Things to do - 4 outdoor pools - Arcade/game room - Billiards/pool table - Children's pool - Fitness classes - Free children's club - Full-service spa - Gym - Playground - Steam room - Yoga classes ### Family friendly - 4 outdoor pools - Arcade/game room - Babysitting (surcharge) - Children's pool - Free children's club - Free supervised activities for children - Laundry facilities - Playground - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance - Turndown service - Wedding services ### Business services - Business center - Meeting rooms ### Outdoors - Garden - On the beach - Picnic area - Pool loungers - Terrace ### Full-service spa - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Facials - Hydrotherapy - Manicures/pedicures - Massage - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Handrails in stairways - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible path of travel - Wheelchair-accessible registration desk ### More - Banquet hall - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Pillow menu ### Bathroom - Bathrobes - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower - Slippers - Soap - Toilet paper - Towels provided ### Entertainment - Flat-screen TV with cable channels ### Food and drink - Coffee/tea maker - Espresso maker - Free bottled water - Minibar - Room service ### More - Air conditioning - Connecting rooms available - Desk - Electrical adapters - Free local calls - Iron/ironing board - Mobile key entry - Phone - Safe - Soundproofed rooms - Window screens ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 79.20 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Altitude Krystal Grand Punta Cancun All Inclusive Altitude Krystal Grand Punta All Inclusive Altitu Krystal Punta Inclusiv ## Frequently asked questions ### Does Altitude at Krystal Grand Cancun - All inclusive have a pool? > Yes, this property has 4 outdoor pools and a children's pool. ### How much does it cost to stay at Altitude at Krystal Grand Cancun - All inclusive? > As of Nov 9, 2025, prices found for a 1-night stay for 2 adults at Altitude at Krystal Grand Cancun - All inclusive on Dec 1, 2025 start from CA $491.23, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Cancun-Hotels-Altitude-By-Krystal-Grand-Punta-Cancun-All-Inclusive.h19185431.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Altitude at Krystal Grand Cancun - All inclusive pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Altitude at Krystal Grand Cancun - All inclusive? > Valet parking is free at this property. ### What time is check-in at Altitude at Krystal Grand Cancun - All inclusive? > Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours. ### What time is check-out at Altitude at Krystal Grand Cancun - All inclusive? > Check-out is at noon. Late check-out is available for a fee (subject to availability). ### Are there all-inclusive benefits at Altitude at Krystal Grand Cancun - All inclusive? > Yes, the property is all-inclusive. All food and beverages are included. ### Where is Altitude at Krystal Grand Cancun - All inclusive located? > Nestled on the beach, this Zona Hotelera property is within a 5-minute walk of Gaviota Azul Beach and Cancun Convention Center. Forum Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park are also within 10 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Altitude at Krystal Grand Cancun - All inclusive Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.0 Cleanliness ### 9.6 Location ### 8.6 Staff & service ### 8.4 Eco-friendliness ### 8.4 Property conditions & facilities 10 - Excellent 407 8 - Good 160 6 - Okay 90 4 - Poor 53 2 - Terrible 67 ### 10/10 Excellent #### angela Nov 4, 2025 Liked: Cleanliness, amenities, property conditions & facilities Very nice clean property and great location for calm beach ##### angela Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Yarley Aug 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing staff and beautiful hotel and property ##### Yarley Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Romulo Jul 8, 2025 Liked: Cleanliness, amenities, property conditions & facilities All the place is clean and the employees are nice .. the food is good as well. The room in Altitude Krystal is beautiful. ##### Romulo Stayed 4 nights in Jul 2025 ### 8/10 Good #### Mayra Sep 9, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff phone ##### Mayra Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Katrina Mar 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great property, friendly and helpfull staff. ##### Katrina Stayed 5 nights in Mar 2025 ### 10/10 Excellent #### Richard Anthony Apr 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff and venue is amazing definitely my go to resort for Cancun ##### Richard Anthony Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Joanna Nayeli Mar 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Had an amazing time, the staff was reallly nice and helpful to us, Janer was very helpful with our reservations and Jahir the bartender was super friendly with us. Food was amazing and the ocean view was beautiful! Would definitely stay here again! ##### Joanna Nayeli Stayed 5 nights in Mar 2025 ### 10/10 Excellent #### RAUL MEDINA Jan 26, 2025 Liked: Cleanliness, amenities Amazing service, views, food and entertainment ##### RAUL MEDINA Stayed 4 nights in Jan 2025 ### 10/10 Excellent #### Ibrahim Naim Feb 26, 2025 Very good clean and friendly ##### Ibrahim Naim Stayed 4 nights in Feb 2025 ### 10/10 Excellent #### Ruben Mar 13, 2025 Liked: Cleanliness, staff & service, property conditions & facilities It is in front of the best beach in Cancun, Playa Gaviota Azul!!!… and the Italian Restaurant… mama mia!!! ##### Ruben Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### Vu Aug 30, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very good for family vacation! ##### Vu Stayed 7 nights in Aug 2024 ### 10/10 Excellent #### Nathaniel Edward Mar 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Had a great stay! Wanted to shoutout our favorite bartender Julian! Very friendly and great at his job! ##### Nathaniel Edward Stayed 5 nights in Mar 2025 ### 2/10 Terrible #### Medoune Sep 11, 2025 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service An error was made on our reservation and they refused to make the change to allow us to stay. Instead, they wanted to charge us an extra $300 per night for 3 nights. Keep in mind we flew from the U.S. and were forced to book a different hotel for the remainder of our stay.They also refused to give us back the deposit we paid. They did not want to work with us at all. They just wanted more money. Terrible service. Zero accomodations made for the mistake made on the reservation. ##### Medoune Stayed 3 nights in Sep 2025 ### 4/10 Poor #### Dionne Apr 6, 2025 Liked: Cleanliness, amenities Disliked: Staff & service Great location as everything is in walking distance. Breakfast was decent but we got tired of the same rotation as we were there for 7 nights. The rooms are really small but that’s expected when staying in the city. Overall we would stay again. ##### Dionne Stayed 5 nights in Mar 2025 ### 10/10 Excellent #### VANESSA Mar 7, 2025 Liked: Cleanliness, staff & service, property conditions & facilities We loved our stay. The beach views from our room were breathtaking. I loved that no matter where you are in the resort there was always a beautiful view of the ocean. The food & drinks were good. The staff friendly and helpful. Can’t wait to go back! ##### VANESSA Stayed 8 nights in Feb 2025 ### 10/10 Excellent #### Amado Mar 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everyone was amazing and our stay was amazing. All the employees were incredibly kind and helpful. Sara, Pablo (tepanyaki), Cristian just to give some examples were absolutely amazing. Would recommend booking the altitude if you are looking to stay here. ##### Amado Stayed 6 nights in Mar 2025 ### 10/10 Excellent #### Andreea Carina Apr 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had a great time in Cancun. The hotel staff was nice, friendly and helpful. Thank you Janer for helping us with all requests and questions we had. Thank you to the whole team at the Spa: great services! The food was also very good and the waiters very attentive. The whole property is very clean and comfortable. ##### Andreea Carina Stayed 6 nights in Mar 2025 ### 10/10 Excellent #### Pedro Anthony Sep 5, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice rooms highly recommend alltidue section hope to keep this my yearly hotel ##### Pedro Anthony Stayed 3 nights in Sep 2024 ### 10/10 Excellent #### Armin Dec 18, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hospitality! Amazing view and very clean. We had a wonderful time there and will definitely go back. Highly recommend going to the beach club since it is more quiet and you have more privacy. ##### Armin ### 8/10 Good #### Arie Apr 16, 2025 Was disappointed at the hotel/facilities for a 4.5 star rating Hotel.. Although the hotel mgr ##### Arie Stayed 5 nights in Apr 2025 ### 8/10 Good #### Urcelon Apr 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Pros: Beautiful views, corner room with ocean view was beautiful, and staff was very accommodating. Great location, in the middle of everything but at the same time, the hotel gave a resort feel for the moments you just want to stay on the resort and relax. Cons: AC did not get cold in the room, however, the fan made up for it. Food options were not great at all. Breakfast was good and the hibachi restaurant was great but that's about it! ##### Urcelon Stayed 2 nights in Apr 2025 ### 4/10 Poor #### chris Apr 9, 2025 Liked: Cleanliness, property conditions & facilities Clean and nice place. Food and drink were not good at all. Selections were awful. Drinks were terrible. ##### chris Stayed 4 nights in Apr 2025 ### 8/10 Good #### Iwona Mar 1, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This was my first all inclusive deal and KRYSTAL GRAND CANCÚN had some hits and misses. Great place for kids and families looking for fun and quiet during the week. On Thursday and Friday you can hear CONGO BONGO down the street and the 1:30AM fireworks really was a surprise 😅 Would stay again but there’s many resorts in the area I would like to check out next time. Reyna our housekeeper was a dream, be sure to tip the lovely lady at the end of your stay. ##### Iwona Stayed 4 nights in Feb 2025 ### 10/10 Excellent #### Tyler DeWayne Dec 22, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I loved the concierge, Janer. He gave us lots of perks for our Expedia booking, and we used lots of our all-inclusive perks, including free drinks, meals, and activities. If you get the chance, stay at the best location in Cancun! ##### Tyler DeWayne Stayed 6 nights in Dec 2024 ### 10/10 Excellent #### Gary French, Janet Jan 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful view and Beach. Nice spacious rooms and friendly employees. Buffet employees could’ve been nicer and waiters didn’t care to get you drinks but all other employees went above and beyond. Concierge Janer was the Best! He definitely went above and beyond! Thank you for a wonderful vacation stay! ##### Gary French, Janet Stayed 5 nights in Jan 2025 ## Expedia's Latest Trends ### Hotels > [Smart Cancun The Urban Oasis](https://www.expedia.ca/Cancun-Hotels-Smart-Cancun-By-Oasis.h978748.Hotel-Information) > > [All Ritmo Cancun Resort & Water Park - All Inclusive](https://www.expedia.ca/Cancun-Hotels-All-Ritmo-Cancun-Resort-Water-Park.h375956.Hotel-Information) > > [Wyndham Alltra Playa del Carmen Adults Only All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Wyndham-Alltra-Playa-Del-Carmen-Adults-Only-All-Inclusive.h522220.Hotel-Information) > > [Krystal Urban Cancun & Beach Club](https://www.expedia.ca/Cancun-Hotels-Krystal-Urban-Cancun-Centro.h20167293.Hotel-Information) > > [Finest Playa Mujeres by The Excellence Collection - All Inclusive](https://www.expedia.ca/Punta-Sam-Hotels-Finest-Playa-Mujeres-By-The-Excellence-Collection-All-Inclusive.h8673168.Hotel-Information) > > [Hotel Riu Palace Riviera Maya - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Riu-Palace-Riviera-Maya-All-Inclusive.h1370022.Hotel-Information) > > [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > > [Oh! 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