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Altitude Level By Krystal Altitude Cancun - All Inclusive

Photo gallery for Altitude Level By Krystal Altitude Cancun - All Inclusive

4 restaurants, Italian cuisine
On the beach
4 outdoor pools
4 outdoor pools
4 outdoor pools

Overview of Altitude Level By Krystal Altitude Cancun - All Inclusive

Altitude Level By Krystal Altitude Cancun - All Inclusive

4.0 star property

8.2/10 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning
Map
Boulevard Kukulcan km 8.5, Cancun, QROO, 77500

Explore the area

  • Popular LocationGaviota Azul Beach1 min walk
  • Popular LocationCancun Convention Center5 min walk
  • Popular LocationChac Mool Beach13 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)32 min drive

Room options

About this area

Cancun

Located on the beach, Altitude Level By Krystal Altitude Cancun - All Inclusive is in Zona Hotelera, a neighborhood in Cancun. San Miguelito and El Rey Ruins are local landmarks, and some of the area's attractions include West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and El Sol de Cancun. Traveling with kids? Consider Extreme Adventure and Arrecife de Puerto Morelos National Park. Take an opportunity to explore the area for water adventures such as scuba diving. Guests appreciate the property's location for the sightseeing and nightlife.
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Map

What's nearby

  • Gaviota Azul Beach - 1 min walk
  • Caracol Beach - 3 min walk
  • Cancun Convention Center - 5 min walk
  • Forum Beach - 6 min walk
  • Chac Mool Beach - 13 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 32 min drive

Restaurants

  • Hooters - 5 min walk
  • Lobby Bar - 2 min walk
  • Vips - 4 min walk
  • Sunset Bar - 4 min walk
  • El Mercado - 2 min walk

About this property

Altitude Level By Krystal Altitude Cancun - All Inclusive

4-star all-inclusive property located in Zona Hotelera
Take advantage of free cooked-to-order breakfast, a poolside bar, and a terrace at Altitude Level By Krystal Altitude Cancun - All Inclusive. With a beachfront location, this property is the perfect place to soak up some sun. Indulge in a manicure/pedicure, a facial, and aromatherapy at BEACH HOUSE SPA, the onsite spa. Be sure to enjoy a meal at any of the 4 onsite restaurants, which feature Italian cuisine and more. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
Other perks at this property include:
  • 4 outdoor pools and a children's pool
  • Free valet parking
  • Smoke-free premises, wedding services, and meeting rooms
  • Luggage storage, tour/ticket assistance, and free newspapers
  • Guest reviews give good marks for the pool and surrounding nightlife
Room features
All 100 rooms have comforts such as 24-hour room service and pillow menus, as well as thoughtful touches like air conditioning and bathrobes.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Wardrobes/closets, balconies, and daily housekeeping

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • Free cooked-to-order breakfast available daily
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Ayami
  • Risotto
  • Terraza El Mortero

Things to do

  • 4 outdoor pools
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Playground

Family friendly

  • 4 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Picnic area
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower only
  • Slippers

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Window screens

Similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Altitude Krystal Grand Punta Cancun All Inclusive
Altitude Krystal Grand Punta All Inclusive
Altitu Krystal Punta Inclusiv
Altitude By Krystal Grand Cancun All Inclusive
Altitude By Krystal Grand Punta Cancun All Inclusive
Altitude Level By Krystal Altitude Cancun All Inclusive
Altitude Level By Krystal Altitude Cancun - All Inclusive Cancun

Frequently asked questions

Does Altitude Level By Krystal Altitude Cancun - All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

How much does it cost to stay at Altitude Level By Krystal Altitude Cancun - All Inclusive?

As of Mar 30, 2023, prices found for a 1-night stay for 2 adults at Altitude Level By Krystal Altitude Cancun - All Inclusive on Apr 7, 2023 start from CA $689.18, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Altitude Level By Krystal Altitude Cancun - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Altitude Level By Krystal Altitude Cancun - All Inclusive?

Valet parking is free at this property.

What time is check-in at Altitude Level By Krystal Altitude Cancun - All Inclusive?

Check-in is from 3 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Altitude Level By Krystal Altitude Cancun - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Altitude Level By Krystal Altitude Cancun - All Inclusive?

Yes, the property is all-inclusive.

Where is Altitude Level By Krystal Altitude Cancun - All Inclusive located?

Nestled on the beach, this Zona Hotelera property is within 3 mi (5 km) of Gaviota Azul Beach, Tortuga Beach, and La Isla Shopping Mall. Hotel Zone Beaches and Caracol Beach are also within 5 minutes.

Altitude Level By Krystal Altitude Cancun - All Inclusive Reviews

Altitude Level By Krystal Altitude Cancun - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 152 out of 288 reviews" "
" "10 - Excellent 53%
Rating 8 - Good. 65 out of 288 reviews" "
" "8 - Good 23%
Rating 6 - Okay. 35 out of 288 reviews" "
" "6 - Okay 12%
Rating 4 - Poor. 19 out of 288 reviews" "
" "4 - Poor 7%
Rating 2 - Terrible. 17 out of 288 reviews" "
" "2 - Terrible 6%

9.3/10

Cleanliness

8.5/10

Staff & service

8.4/10

Amenities

8.7/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Farida

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2023

8/10 Good

DANIEL L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Feb 2023

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coming to Altitude Cancun with no high expectation cause I’ve been to other All-Inclusive hotels, BUT I tell you, the EXCEPTIONAL service we received from Sara and Zulema from Cevichevia restaurant from Altitude Cancun is unmatched!! The moment we sat down, they already know what drinks we LIKE and how our food is served!!! They greet us when they see us anywhere in the resort like FAMILY… they made the whole dining and stay experience very accommodating!! The hotel and the amenities, not to mention having the property being in the HEART of Cancun strip (5-10 mins walk) is beyond expectations… and Because of their service, we are DEFINITELY coming back!!!

4/10 Poor

ruth

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel was overpriced, the rooms are clean but the bathroom had a foul odor coming from the shower drain. It was very disappointing. The service was good the food was okay not the best, considering the price of the all inclusive.
Stayed 2 nights in Feb 2023

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything there everything was unique . It was a wonderful experience! Definitely going again. Tequila! Tequila!
Stayed 3 nights in Feb 2023

10/10 Excellent

Youngwon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good staycation
Stayed 3 nights in Feb 2023

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 3 nights in Feb 2023

8/10 Good

Lori

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Food was good and rooms were really nice. Needs more pool chairs and beach chairs. Pool service was great, some staff were not super friendly.
Stayed 3 nights in Feb 2023

8/10 Good

Nitharsa

10/10 Excellent

Junesue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area for the vacation
Stayed 1 night in Jan 2023