Altitude By Krystal Grand Punta Cancun - All Inclusive
4.0 star property
4.0/5 Very good
Guests rated this property 4.6/5 for cleanliness.
Popular amenities
Pool
Free WiFi
Breakfast included
Parking included
All-inclusive
Air conditioning
Cleaning and safety practices
Cleaned with disinfectant
72-hour vacancy between guest room stays
Hand sanitizer provided
Personal protective equipment
Boulevard Kukulcan km 8.5, Cancun, QROO, 77500
Explore the area
Popular LocationCancun Convention Center5 min walk
Popular LocationChac Mool Beach9 min walk
AirportCancun, Quintana Roo (CUN-Cancun Intl.)27 min drive
Popular LocationNorte Beach108 min drive
Choose dates to view prices
About this area
Cancun
Located on the beach, Altitude By Krystal Grand Punta Cancun - All Inclusive is in Zona Hotelera, a neighborhood in Cancun. The area's natural beauty can be seen at Chac Mool Beach and Tortuga Beach, while Aquaworld and Ventura Park Cancun are popular area attractions. Traveling with kids? Consider Costa Occidental de Isla Mujeres National Park and Xoximilco. Take an opportunity to explore the area for water adventures such as scuba diving. Guests appreciate the property's location for the sightseeing and nightlife.
Altitude By Krystal Grand Punta Cancun - All Inclusive
Upscale property on the beach, with 4 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Altitude By Krystal Grand Punta Cancun - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants. All 100 rooms feature thoughtful touches like espresso makers and pillow menus, plus free WiFi and flat-screen TVs with cable channels. Guests will also find balconies or patios, 24-hour room service, and minibars.
Altitude By Krystal Grand Punta Cancun - All Inclusive offers 100 air-conditioned accommodations with minibars and espresso makers. Rooms open to balconies or patios. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the property's full-service spa, BEACH HOUSE SPA. Services include facials, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
The spa is open daily.
All-inclusive details
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)
Social distancing
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place
Contactless room service is available
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
This information is provided by our partners.
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Free uncovered valet parking on site
Food and drink
Free cooked-to-order breakfast available daily 7:00 AM–11:00 AM
4 restaurants and 1 coffee shop/cafe
4 bars/lounges and 1 poolside bar
24-hour room service
Things to do
4 outdoor pools
Children's pool
Fitness center
Full-service spa
Playground
Family friendly
4 outdoor pools
Babysitting (surcharge)
Children's pool
Free children's club
Free supervised childcare
Playground
Conveniences
Elevator
Free newspapers in lobby
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Luggage storage
Tour/ticket assistance
Turndown service
Wedding services
Languages spoken
English
Spanish
Business services
Business center
Meeting rooms
Outdoors
Beachfront location
Garden
Picnic area
Terrace
Spa
Aromatherapy
Body scrubs
Facials
Hydrotherapy
Manicures and pedicures
Massages
Spa open daily
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Property payment types
Important information
Optional extras
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Late check-out is available for a fee (subject to availability, amount varies)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
We should mention
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Property is also known as
Altitude Krystal Grand Punta Cancun All Inclusive
Altitude Krystal Grand Punta All Inclusive
Altitu Krystal Punta Inclusiv
Altitude By Krystal Grand Punta Cancun All Inclusive
Altitude By Krystal Grand Punta Cancun - All Inclusive Cancun
Frequently asked questions
Yes, this property has 4 outdoor pools and a children's pool.
No, pets are not allowed at this property.
Valet parking is free at this property.
Check-in is from 3 PM - midnight. Late check-in is available during limited hours.
Check-out is at noon. Late check-out is available for a fee (subject to availability).
Yes, the property is all-inclusive.
Nestled on the beach, this Zona Hotelera property is within a 5-minute walk of Gaviota Azul Beach and Cancun Convention Center. Forum Beach and Caracol Beach are also within 2 mi (3 km).
Yes, Altitude By Krystal Grand Punta Cancun - All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Altitude By Krystal Grand Punta Cancun - All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
Overall score and ratings
4.0
Very good
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I seen some down reviews about this place that almost made me skip this place. But personally, this is my spot EVERYTIME i go to Cancun...period.. this place is hot...and im all about my room, the altitude corner suite ocean front🔥🔥🔥🔥🔥🔥..until the next time my friends 🇲🇽🇲🇽🇲🇽
The property it’s self is really safe, clean and convenient. Staff members are amazing and are always ready to help. However, it is extremely impossible to get any reservations to dine in. Since I am on vacation with an all inclusive hotel I do not want to have to get up at 7 am to make a restaurant reservation. We were only able to try two restaurants only because we did the reservation at 5 am after the club (all dinning restaurants were booked by 10 am). Food was okay not the worse but definitely not the best. This resort is also not a party resort, it’s more of a family resort. If you want to relax and spent time with family it is good but not if you want to party.. Age group for here is mainly kids and adults 45 . I did feel like staff (security) is always looking so although it’s really safe it gets to the point of being uncomfortable and you don’t get to have any fun.
I would not do the all inclusive package just because I did not get to enjoy it as an all inclusive hotel. But like I said staff was amazing!
The Property was amazing the view was even better .The rooms were so clean the staff was amazing . The restaurants on the property were okay the Italian was my favorite. The cafes and room service were awesome. I would stay here again location is perfect