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Hotel Casa Maya

Photo gallery for Hotel Casa Maya

Primary image
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
2 outdoor pools, sun loungers

Overview of Hotel Casa Maya

Hotel Casa Maya

3.5 star property

3.9/5 Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Laundry
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest stays
  • Sheets and towels washed at 60°C
Map
Boulevard kukulcan km 5.5 zona hotelera, Cancun, QROO, 77500

Explore the area

  • Popular LocationLangosta Beach4 min walk
  • Popular LocationTortuga Beach14 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)32 min drive
  • Popular LocationNorte Beach103 min drive

Choose dates to view prices

View all photos for Ambassador Suite

Ambassador Suite

  • 775 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Studio

Standard Studio

  • 344 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Apartment Standard

Apartment Standard

  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Room Standard

Room Standard

  • Sleeps 4
  • 2 Double Beds

About this area

Cancun

This aparthotel is located in Zona Hotelera, a neighborhood in Cancun, and is in the entertainment district and on the beach. La Isla Shopping Mall and Cancun Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Langosta Beach and Delfines Beach. Aquaworld and Ventura Park Cancun are also worth visiting. Discover the area's water adventures with kayaking and snorkeling nearby, or enjoy the great outdoors with skydiving and ziplining.
Visit our Cancun travel guideOpens in a new window
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Map

What's nearby

  • Langosta Beach - 4 min walk
  • Jardín del Arte - 6 min walk
  • Tortuga Beach - 14 min walk
  • Playa Tortugas - 19 min walk
  • Norte Beach - 103 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 32 min drive

Restaurants

  • Dolcemente Pompei - 2 min walk
  • La Trattoria - 7 min walk
  • Dag Dag - 4 min drive
  • El Caribeño - 5 min drive
  • Marinero's - 5 min drive

About this property

Hotel Casa Maya

Ocean-view aparthotel with a swim-up bar, near Langosta Beach
Spend the day relaxing on the beach or at a marina before returning for a meal at one of this aparthotel's 2 restaurants. The apartment provides a microwave and a coffee/tea maker, plus free WiFi and a flat-screen TV with cable channels. Added amenities include a minibar, room service, and a down comforter.
This aparthotel offers 321 accommodations with minibars and safes. Beds feature down comforters. Microwaves and coffee/tea makers are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. 32-inch flat-screen televisions come with cable channels. Housekeeping is offered daily and irons/ironing boards can be requested.

A marina, a health club, and a water park (surcharge) are featured at the aparthotel. 2 outdoor swimming pools are on site along with a children's pool.

Guests under 18 years old are not allowed in the fitness facility or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Languages spoken

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Beach

  • On the beach
  • Free beach cabanas
  • Free beach club on site
  • Beach umbrellas
  • Beach towels
  • Beach sun loungers

Pool/Spa

  • 2 outdoor pools
  • Sun loungers
  • Massages
  • Spa services
  • Aromatherapy
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Body treatments
  • Hydrotherapy
  • Body scrubs

Internet

  • Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available
  • Roundtrip airport shuttle (surcharge) from 9:00 AM - 11:00 PM
  • Airport shuttle at scheduled times, on request
  • Area shuttle (surcharge)
  • Car not required

Family friendly

  • Free crib/infant bed
  • Children's pool
  • Playground
  • Babysitting (surcharge)
  • Children's games

Restaurants on site

  • La Veranda
  • Las Brisas

Food and drink

  • Microwave
  • Coffee/tea maker

Dining

  • Continental breakfast available for a fee daily 7:00 AM–11:30 AM: MXN 250 for adults and MXN 125 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Minibar
  • Snack bar/deli
  • Room service available

Bedrooms

  • Down comforter
  • Bed sheets provided

Bathrooms

  • 1 bathroom
  • Bathtub or shower
  • Soap
  • Hair dryer
  • Toilet paper
  • Shampoo
  • Free toiletries

Entertainment

  • 32-inch flat-screen TV with cable service
  • TV in a common area

Outdoor areas

  • Terrace
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Business center
  • Computer station

Climate control

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator
  • Grab bar in bathtub
  • Handrails in stairways
  • Pool access ramp on site
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-width doorways
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Window screens
  • Phone
  • Luggage storage
  • Safe at front desk
  • Iron/ironing board (on request)

Location highlights

  • Near the ocean
  • Near the sea
  • Near the boardwalk
  • Near the airport
  • In the entertainment district

Things to do

  • Health club
  • Water park admission (surcharge)
  • Basketball on site
  • Marina on site
  • Beach volleyball on site
  • Volleyball on site
  • Motorized watercraft on site
  • Windsurfing nearby
  • Ecotours nearby
  • Segway rentals/tours nearby
  • Parasailing nearby
  • Kayaking nearby
  • Skydiving nearby
  • Boat tours nearby
  • Golf lessons nearby
  • Ziplining nearby

Safety features

  • Smoke detector
  • Window guards

General

  • 321 rooms
  • 8 floors
  • 2 buildings

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Policies

Check-in

Check-in from 2:00 PM - midnight
Minimum check-in age - 21

Check-out

Check-out before 11 AM
A late check-out fee will be charged
Express check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for continental breakfast: MXN 250 for adults and MXN 125 for children (approximately)
  • Airport shuttle fee: MXN 1600 per vehicle (roundtrip, maximum occupancy 8)
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and window guards

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property
Guests under 18 years old are not allowed in the fitness facility or spa tub

Property is also known as

Casa Maya
Casa Maya Cancun
Casa Maya Hotel
Hotel Casa Maya
Hotel Casa Maya Cancun
Maya Casa
Cancun Casa Maya
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Imperial Fiesta Club Hotel Casa Maya
Hotel Casa Maya Cancun
Hotel Casa Maya Aparthotel
Hotel Casa Maya Aparthotel Cancun

Frequently asked questions

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 428 out of 1020 reviews
5 - Excellent 42%
Rating 4 - Good. 325 out of 1020 reviews
4 - Good 32%
Rating 3 - Okay. 129 out of 1020 reviews
3 - Okay 13%
Rating 2 - Poor. 55 out of 1020 reviews
2 - Poor 5%
Rating 1 - Terrible. 83 out of 1020 reviews
1 - Terrible 8%

4.2/5

Cleanliness

4.1/5

Staff & service

3.9/5

Amenities

3.8/5

Property conditions & facilities

4.0/5

Eco-friendliness
Write a review

4/5 Good

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed for a week at casa Maya and we had a good time. It’s nothing fancy but for what you pay for it’s definitely decent. You get a whole kitchen and regular size fridge. The ocean view is a beautiful thing to wake up to in the morning. They are very nice and answer all questions. What I love is that no Mather what time it is, room service has good attitude and are very quick to attend to your needs. I will definitely be booking casa maya again
Stayed 5 nights in Jun 2022

4/5 Good

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overall it was a great stay, only thing really to complain about and its picky is just the lack of outlets in the ambassadors suite! It was annoying to have to charge our phones in the other rooms due to other oulets being taken up by other items in the room but that is a small complaint nothing to bash just a learning opportunity to bring a power strip if you have alot of chargeable items! Food was pretty "meh" nothing was gross, nothing was outstanding. Service was excellent, super friendly and quick, no issues with cleanliness, nice rooms, just a dated hotel is all but had a very nice stay for the last 9 days! Would definitely come back.
Stayed 9 nights in Jun 2022

3/5 Okay

Travelled with family
Liked: Cleanliness
The property was nice.
Stayed 5 nights in Jun 2022

5/5 Excellent

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Entire staff was excellent. The grounds were very well maintained. Its an older Building not all rooms are updated would be my only concern.
Stayed 5 nights in Jun 2022

4/5 Good

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excelent for family With kids but the balcón not safe.
Stayed 4 nights in Jun 2022