2/10 Terrible
Amr
Travelled with group
Feb 7, 2023
Disliked: Cleanliness, property conditions & facilities
This was hands down the worst stay we've had in Mexico. We stayed there for one night, and would have been more convenient if we slept in the car. The room was dirty. The washroom was not sanitized. There was no extra bed, as we paid and requested. After 2 hours of constant hounding to get an extra bed, they showed up with a really old and barely functional one. They brought it in the room and left, leaving us to figure out how this piece of works. After opening it, we realized that there's no linen, pillows or blankets, which triggered another 2 hours of constant hounding to get those. The next morning we requested a late check out, given the time wasted and were denied. We certainly do not recommend this property and will not be staying there again.