Top Cancun All-Inclusive Vacation Packages

Was scam resort

We loved our stay! Great hotel, very comfortable and good food. Great room and view! We’ve been to a couple of other hotel around the area and the best we’re stayed in so far. The staff was always helpful and ease to talk with. They become your friends basically! Loved their spa as well and gym. Thanks for the good time!

Excelente la comida pero la playa no sirve

Everything was perfect! 10/10 recommended

It’s a clean and nice hotel, the only thing we didn’t like a lot was the food options, we traveled with a 3 year old kid and it didn’t have a lot options for him to eat, also you need to know their food schedule cause each restaurant has a different one so that’s kinda weird if you order room service it costs 100mxn pesos around 5.50 usd just be aware of that, the kid loved the little kids area with the waterslides, the snacks by the pool are amazing but once again not to many options, the staff is amazing they helped us with all our needs

Amazing!

Excelente la comida pero la playa no sirve

Everything was really good..we enjoyed our family stay . Would love to visit again.

Was scam resort

We loved our stay! Great hotel, very comfortable and good food. Great room and view! We’ve been to a couple of other hotel around the area and the best we’re stayed in so far. The staff was always helpful and ease to talk with. They become your friends basically! Loved their spa as well and gym. Thanks for the good time!

Excelente la comida pero la playa no sirve

Was scam resort

⭐ 0 Stars— Very Disappointing Experience Our experience was bad from the moment we arrived. We waited about 30 minutes to check in, and the employee only explained hotel rules without even showing us where our room was. Be aware: what Expedia advertises is NOT what you actually get. The listing says guests have access to 12 restaurants, multiple pools and bars, but once there, we were told these amenities require paying about $450 USD EXTRA on top of what we already paid. This is extremely misleading. The customer service was horrible. Most employees seemed unhappy and acted like they didn't want to be there. The property is also in poor condition, with cracks visible throughout, and our room had a strong moldy/musty smell. Many of the activities advertised did not exist, and music was only available for about 4 hours during the day—bring your own speaker if you want entertainment. The food and liquor were, by far, some of the worst we've experienced at an all-inclusive resort. Restaurant reservations were also a disaster. Our group of 9 had a reservation they claimed they couldn't find. They eventually found it, but changed the time, causing us to lose the reservation. Overall, this was one of the worst hotel experiences we've ever had. The Expedia photos and description do NOT represent the reality of this property. If I could give 0 stars, I would. Expedia should seriously review this listing because guests are not getting what is advertised.