The Pyramid at Grand Oasis - All Inclusive

Photo gallery for The Pyramid at Grand Oasis - All Inclusive

Primary image
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
Outdoor pool, open 8:00 AM to 8:00 PM, sun loungers

Overview of The Pyramid at Grand Oasis - All Inclusive

The Pyramid at Grand Oasis - All Inclusive

4.0 star property
Guests rated this property 3.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Sheets and towels washed at 60°C
  • Follows industry sanitization guidelines
Map
Blvd. Kukulcan, Km. 16.5, Zona Hotelera, Cancun, QROO, 77500

Explore the area

  • Popular LocationMaya Cancun Museum6 min walk
  • Popular LocationAquaworld10 min walk
  • Popular LocationBallenas Beach14 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)17 min drive

Choose dates to view prices

About this area

Cancun

The Pyramid at Grand Oasis - All Inclusive is located in Zona Hotelera, a neighborhood in Cancun, and is near the airport and on the beach. La Isla Shopping Mall and Puerto Cancun Marina Town Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach and Chac Mool Beach. Traveling with kids? Don't miss Aquaworld and Ventura Park Cancun.

What's nearby

  • Maya Cancun Museum - 6 min walk
  • Aquaworld - 10 min walk
  • Ballenas Beach - 14 min walk
  • El Rey Ruins - 3 min drive
  • Delfines Beach - 5 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • Xkat-ik - 7 min walk
  • Da Vinci - 10 min walk
  • Mole - 14 min walk
  • Bana - 14 min walk
  • Restaurante Fuego - 14 min walk

About this property

The Pyramid at Grand Oasis - All Inclusive

Beach spa retreat walking distance from Maya Cancun Museum
Catch some rays at the beach or spend the day relaxing at The Pyramid at Grand Oasis - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 13 restaurants. Housekeeping is available on request.
The Pyramid at Grand Oasis - All Inclusive offers 320 accommodations with iPod docking stations and free minibar items. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers, bathrobes, slippers, and hair dryers. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on request.

Recreational amenities at the property include an outdoor tennis court, an outdoor pool, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sensoria Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 2 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Basic alcoholic beverages included
Room service during certain hours
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages spoken

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 4-device limit

Parking and transportation

  • Free self parking on site

Food and drink

  • 13 restaurants and 2 coffee shops
  • 2 beach bars, 13 bars/lounges and 1 poolside bar
  • Room service available
  • Coffee/tea in common area(s)

Restaurants on site

  • Benazuza Adults Only
  • Market Place and Bites
  • The White Box Gastrobar
  • TunKul Food Hall
  • Careyes Adults Only

Things to do

  • Aerobics classes
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness center
  • Free beach club
  • Full-service spa
  • Karaoke
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Tennis
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Free children's club
  • Grocery/convenience store
  • In-room child care (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Dry cleaning service
  • Hair salon
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (6458 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beachfront location
  • Free beach cabanas
  • Garden
  • Pool sun loungers
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 50-inch flat-screen TV
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Renovations and closures

The property will be renovating from June 28 2022 to December 31 2022 (completion date subject to change). The following areas are affected:
  • Exterior
  • Hallway

Guests will have access to the following alternate facilities during the renovation:

  • Recreational facilities

During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Spring Break deposit: USD 30 per stay for guests under 25 years old staying between 01 February - 30 April
  • A tax is imposed by the city: USD 1.42 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Free WiFi in public areas has a 4-device limit
Guests under 2 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Pyramid Grand Oasis All Inclusive Cancun
Pyramid Grand Oasis All Inclusive
Pyramid Grand Oasis Cancun
Pyramid Grand Oasis
The Pyramid at Grand Oasis All Inclusive
Pyramid Grand Oasis All Inclusive All-inclusive property Cancun
Pyramid Grand Oasis All Inclusive All-inclusive property
Pyramid Oasis Inclusive inclu
The Pyramid at Grand Oasis
The Pyramid at Grand Cancun by Oasis
The Pyramid at Grand Oasis All Inclusive
The Pyramid at Grand Oasis - All Inclusive Cancun

Frequently asked questions

Overall score and ratings

3.3
Rating 5 - Excellent. 275 out of 987 reviews
5 - Excellent 28%
Rating 4 - Good. 239 out of 987 reviews
4 - Good 24%
Rating 3 - Okay. 183 out of 987 reviews
3 - Okay 19%
Rating 2 - Poor. 124 out of 987 reviews
2 - Poor 13%
Rating 1 - Terrible. 166 out of 987 reviews
1 - Terrible 17%

3.7/5

Cleanliness

3.5/5

Staff & service

3.5/5

Amenities

3.5/5

Property conditions & facilities

3.7/5

Eco-friendliness

1/5 Terrible

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
When we first arrived outside in the taxi we weren’t even greeted. The two men outside were on there phone. No one offered to take our luggage we had to carry our own luggage to the check in point. During our wait time to check in the ceiling was leaking with no wet floor sign and I almost slipped. I explained to the guy that checked us in my initial experience he apologized then after he checked us in told me that I could find a bellman outside with a bright shirt on and they’ll assist me to my room. Which didn’t make any sense if I just told you about my experience with your bellman why would you put me in that same position again?. So I went to look for a bellman like he told me not one bellman in sight. We stayed at the pyramid which is quite some walking distance from the checkin point. It was 90 degrees and no one offered to help two struggling women with multiple bags. Fast forward our bed had BEDBUGS! The rooms are very outdated. The sink in the bathroom was stopped up. The shower wasn’t clean. We called multiple numbers listed on the room phone to speak with someone about the issue. No answer for minutes then when someone did answer they would transfer you and never get back on the phone. This facility is huge they didn’t have not one microwave for me to heat my food up or at least that’s what I was told when I walked to multiple restaurants and the front desk. BEDBUGS THE PROPERTY HAS BEDBUGS.
Stayed 3 nights in Jun 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many amenities
Stayed 1 night in Jun 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room smelled musty, the bathtubs were covered
Stayed 5 nights in Jun 2022

4/5 Good

Travelled with family
Liked: Staff & service, amenities
Hotel is a little run down compared to last time I was there. Clientele was way different too. Nice place but I wont be back
Stayed 4 nights in Jun 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Continuous cleaning seen throughout the property. Friendly staff.
Stayed 5 nights in Jun 2022