1/5 Terrible
Zakirah
Travelled with family
Jul 1, 2022
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
When we first arrived outside in the taxi we weren’t even greeted. The two men outside were on there phone. No one offered to take our luggage we had to carry our own luggage to the check in point. During our wait time to check in the ceiling was leaking with no wet floor sign and I almost slipped. I explained to the guy that checked us in my initial experience he apologized then after he checked us in told me that I could find a bellman outside with a bright shirt on and they’ll assist me to my room. Which didn’t make any sense if I just told you about my experience with your bellman why would you put me in that same position again?. So I went to look for a bellman like he told me not one bellman in sight. We stayed at the pyramid which is quite some walking distance from the checkin point. It was 90 degrees and no one offered to help two struggling women with multiple bags. Fast forward our bed had BEDBUGS! The rooms are very outdated. The sink in the bathroom was stopped up. The shower wasn’t clean. We called multiple numbers listed on the room phone to speak with someone about the issue. No answer for minutes then when someone did answer they would transfer you and never get back on the phone. This facility is huge they didn’t have not one microwave for me to heat my food up or at least that’s what I was told when I walked to multiple restaurants and the front desk. BEDBUGS THE PROPERTY HAS BEDBUGS.
Stayed 3 nights in Jun 2022