3/5 Okay
julia
Travelled with family
Jan. 21, 2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros:
- Friendly staff; willing to help
- Food was good
- Property was kept very clean
- Many places to lay by pool or sit on beach
Cons:
- Not a resort for older kids/young teens whatsoever, most places are adults only except for the “Kiddo Zone” which was only used by very young children
- No poolside/beach service, you must go get your own drinks & food while waiting on long lines to do so
- Only 3 bars which were open until 11; some nights there was nothing to do whatsoever and we were walking around aimlessly
- We have a daughter in a wheelchair and there was only one ramp to get into our building which was blocked off due to construction for 4 out of the 6 days we were there
- No ramp access to beach; wheelchair had to be carried down several stairs to get down to the beach
- Only one bathroom on the property that was handicap “accessible” as the ramp was extremely deep
- Staff spoke very little English/ languages other than Spanish so asking questions was difficult
- If you purchase an ocean view room, you may be placed in a room were you can see a tiny portion of the ocean, which is a scam
- When you first get there and check in, you are given a room key and then you are on your own to find your building and room (it took us about 20 minutes to do so)
In sum:
- Most definitely not the “biggest entertainment resort” in Cancún as they claim to be so if you are looking for somewhere that constantly has things to do, I would try somewhere else.
Stayed 6 nights in Jan 2022