Grand Oasis Cancun All Inclusive

Photo gallery for Grand Oasis Cancun All Inclusive

Primary image
On the beach, white sand, beach towels, beach massages
On the beach, white sand, beach towels, beach massages
On the beach, white sand, beach towels, beach massages
Outdoor pool

Overview of Grand Oasis Cancun All Inclusive

Grand Oasis Cancun All Inclusive

3.5 star property
Guests rated this property 3.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Sheets and towels washed at 60°C
  • Follows industry sanitization guidelines
Map
Blvd. Kukulcan, Km. 16.5, Zona Hotelera, Cancun, QROO, 77500

Explore the area

  • Popular LocationMaya Cancun Museum5 min walk
  • Popular LocationAquaworld11 min walk
  • Popular LocationBallenas Beach14 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)17 min drive

Choose dates to view prices

About this area

Cancun

Located on the beach, Grand Oasis Cancun All Inclusive is in Zona Hotelera, a neighborhood in Cancun with good shopping. La Isla Shopping Mall and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach and Chac Mool Beach. Aquaworld and Ventura Park Cancun are not to be missed. Spend some time exploring the area's activities, including golfing. Guests appreciate the property's location for the nightlife.

What's nearby

  • Maya Cancun Museum - 5 min walk
  • Aquaworld - 11 min walk
  • Ballenas Beach - 14 min walk
  • El Rey Ruins - 3 min drive
  • Delfines Beach - 6 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

About this property

Grand Oasis Cancun All Inclusive

Beach spa retreat walking distance from Maya Cancun Museum
Catch some rays at the beach or spend the day relaxing at Grand Oasis Cancun All Inclusive's full-service spa. Then enjoy a meal at one of the property's 8 restaurants. Housekeeping is available on request.
Grand Oasis Cancun All Inclusive offers 1117 accommodations with complimentary bottled water and hair dryers. 42-inch flat-screen televisions come with cable channels. Coffee/tea makers and minibars are provided. Bathrooms include showers and complimentary toiletries. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Cribs/infant beds (complimentary) and rollaway/extra beds (complimentary) are also available. Housekeeping is provided on request.
Recreational amenities at the property include an outdoor tennis court, an outdoor pool, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sensoria Spa has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna.

The spa is open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals and snacks included
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages spoken

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 1-device limit

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Area shuttle (surcharge) up to 16.5 km

Food and drink

  • 8 restaurants and 1 coffee shop/cafe
  • 10 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Room service available
  • Coffee/tea in common area(s)

Restaurants on site

  • Dos Lunas
  • Tun Kul Food Hall
  • Bahia Steak House
  • La Placita Fast Food
  • Hacienda Sarape

Things to do

  • Aerobics classes
  • Beach volleyball
  • Billiards/pool table
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Tennis
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Free children's club
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Dry cleaning service
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Beachfront location
  • Garden

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • Beach towels
  • Games
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Free rollaway beds

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Iron/ironing board (on request)
  • Phone
  • Safe (surcharge)

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Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Free rollaway/extra beds
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cash deposit for Spring Break: USD 30 per stay for guests under 26 years old staying between 01 February - 30 April
  • A tax is imposed by the city: USD 1.42 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)
  • In-room safe fee: USD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Free WiFi in public areas has a 1-device limit
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

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Frequently asked questions

Overall score and ratings

2.8
Rating 5 - Excellent. 228 out of 1178 reviews
5 - Excellent 19%
Rating 4 - Good. 209 out of 1178 reviews
4 - Good 18%
Rating 3 - Okay. 199 out of 1178 reviews
3 - Okay 17%
Rating 2 - Poor. 188 out of 1178 reviews
2 - Poor 16%
Rating 1 - Terrible. 354 out of 1178 reviews
1 - Terrible 30%

3.2/5

Cleanliness

2.9/5

Staff & service

2.9/5

Amenities

3.0/5

Property conditions & facilities

3.3/5

Eco-friendliness

1/5 Terrible

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was terrible, they lying to you. They put water in the drinks instead alcohol, they close the restaurants early and the food was bad cooking. It was a bad experience for me and my family.
Stayed 7 nights in Jun 2022

1/5 Terrible

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I WAS TERRIBLY DISAPPOINTED WHEN I ARRIVED AT THIS HOTEL, I STOOD IN LINE OVER AN HOUR AND A HALF TO CHECK-IN. I WAS CHARGED FOR THE SAFE LOCK SO THE SAFE COULD BE USED. AFTER FINALLY ENTERING MY ROOM THERE WAS NO TOWELS IN THE ROOM. I CALLED CUSTOMER SERVICE SEVERAL TIMES STILL NO TOWELS ARRIVED UNTIL THE NEXT DAY. THEN THERE WAS ONLY ONE FACE TOWEL DELIVERED. GETTING ROOM SERVICE DAILY WAS A PROBLEM. THE RESTURANTS WAS NOT AT ALL WHAT YOU WOULD BRAG TO OTHERS ABOUT, THEY WERE CONSTANTLY PAINTING THE OUTSIDE FLOORS BUT NOTHING WAS DONE TO THE ROOMS.THE DOORS TO THE ROOMS DIDN'T FIT PRPERLY SO THERE WHERE LARGE GAPS. YOU COULD HEAR EVERY WORD OF CONVERSATION GOING ON NEXT DOOR. MAYBE IT WAS A HOT HOTEL DURING MARILYN MONROE DAYS BUT WHEN SHE DIED THE HOTEL DIED WITH HER, IF YOU COMPLAINED ABOUT ANYTHING THEY JUST LOOKED AT YOU. THEY MADE IT VERY PLAIN THAT THEY WANTED AMERICAN MONEY. SOME PLACES REFUSED TO TAKE THEIR OWN PECOS RIGHT OUT TELLING YOU NO. WHAT ARE THEY DOING WITH THE AMERICAN MONEY BUILDING UNDERGROUND TUNNELS? OH YES, THEY WANT YOUR MONEY BUT ONCE YOU GET IN THERE THEY DONT WANT TO BE BOTHERED. THE PEACOCKS RESPECTED YOU MORE THEN THE STAFF, IF THEY OFFERED FREE ROOM AND BOARD TO THE STREET PEOPLE I WOULD TELL THEM AS SANTA CLAUS WOULD SAY KEEP MOVING. I UNDERSTAND ITS A POOR COUNTRY BUT IF YOU CAN AFORD TO PAINT EVERY SINGLE DAY THEY CAN AFFORD TO DO IMPROVEMENTS.
Stayed 6 nights in Jun 2022

1/5 Terrible

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK THIS HOTEL!!! The property is over 30 years old and the rooms are aged. The grounds of the hotel are beautiful which makes you think the rooms will be nice. But don't be fooled. We booked this hotel as a family of 15 and all of our rooms flooded with water every time it rained (daily). Walls had water damage and curtains had mildew on them. Safe and phone did not work. NO internet service. The grounds of the hotel are beautiful which makes you think the rooms will be nice. But don't be fooled. Customer service is non existent and the food was just ok. Several guest reported missing items from their rooms which resulted in a full room search by security. (they went through all luggage looking for the item that was reported missing as if you lied). PLEASE DON'T WAISTE YOUR MONEY AT THIS RESORT! YOU HAVE BEEN WARNED!
Stayed 6 nights in Jun 2022

2/5 Poor

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Si pueden evitar este hotel evítenlo
Stayed 1 night in Jun 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo me gusto, sin queja alguna
Stayed 4 nights in Jun 2022