expedia

Photo gallery

Featured image
On the beach, surfing
On the beach, surfing
On the beach, surfing
Indoor pool, 3 outdoor pools

Guest reviews

4.6/5 Wonderful
990 reviews
Guests rated this property 4.8/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Air conditioning
Spa
Restaurant

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
24-hour vacancy between guest room stays

Map

Explore the area

Popular LocationAquaworld10 min walk
Popular LocationCancun Interactive Aquarium3 min drive
Popular LocationMaya Cancun Museum3 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)23 min drive

Choose dates to view prices

  • Premium Room, 1 King Bed, Non Smoking, Balcony

    4.6/5 guest room rating

    Room amenities

    • 467 sq ft
    • Ocean view
    • Sleeps 3
    More detailsPremium Room, 1 King Bed, Non Smoking, Balcony
  • Deluxe Room, 1 King Bed, Non Smoking, Balcony

    4.5/5 guest room rating

    Room amenities

    • 467 sq ft
    • Ocean view
    • Sleeps 3
    More detailsDeluxe Room, 1 King Bed, Non Smoking, Balcony
  • Deluxe Room, 1 King Bed, Non Smoking (Club 91)

    4.4/5 guest room rating

    Room amenities

    • 467 sq ft
    • Ocean view
    • Sleeps 3
    More detailsDeluxe Room, 1 King Bed, Non Smoking (Club 91)
  • Luxury Suite, 1 King Bed, Non Smoking, Balcony (JW Junior)

    4.2/5 guest room rating

    Room amenities

    • 785 sq ft
    • Ocean view
    • Sleeps 4
    More detailsLuxury Suite, 1 King Bed, Non Smoking, Balcony (JW Junior)
  • Suite, 1 Bedroom, Non Smoking, Balcony (Caribbean)

    4.7/5 guest room rating

    Room amenities

    • 957 sq ft
    • Ocean view
    • Sleeps 4
    More detailsSuite, 1 Bedroom, Non Smoking, Balcony (Caribbean)
  • Grand Suite, 1 Bedroom, Non Smoking, Oceanfront

    5/5 guest room rating

    Room amenities

    • 1345 sq ft
    • Ocean view
    • Sleeps 4
    More detailsGrand Suite, 1 Bedroom, Non Smoking, Oceanfront
  • Club Suite, 1 Bedroom, Non Smoking, Balcony (Club 91)

    Room amenities

    • 957 sq ft
    • Partial ocean view
    • Sleeps 4
    More detailsClub Suite, 1 Bedroom, Non Smoking, Balcony (Club 91)
  • Club Suite, 1 Bedroom, Non Smoking (Club 91)

    Room amenities

    • 1344 sq ft
    • Partial ocean view
    • Sleeps 4
    More detailsClub Suite, 1 Bedroom, Non Smoking (Club 91)
  • Presidential Suite, 1 King Bed with Sofa bed

    Room amenities

    • 2947 sq ft
    • Ocean view
    • Sleeps 4
    More detailsPresidential Suite, 1 King Bed with Sofa bed
  • Deluxe Room, 2 Double Beds, Non Smoking, Balcony

    4.5/5 guest room rating

    Room amenities

    • 459 sq ft
    • Ocean view
    • Sleeps 4
    More detailsDeluxe Room, 2 Double Beds, Non Smoking, Balcony
  • Premium Room, 2 Double Beds, Non Smoking, Balcony

    4.8/5 guest room rating

    Room amenities

    • 467 sq ft
    • Ocean view
    • Sleeps 4
    More detailsPremium Room, 2 Double Beds, Non Smoking, Balcony
  • Room, Pool View

    Room amenities

    • 467 sq ft
    • Sleeps 3
    More detailsRoom, Pool View
  • Deluxe Room, 1 Double Bed, Non Smoking, Balcony (Club 91)

    5/5 guest room rating

    Room amenities

    • 467 sq ft
    • Sleeps 4
    More detailsDeluxe Room, 1 Double Bed, Non Smoking, Balcony (Club 91)

About this area

Cancun

Located on the beach, JW Marriott Cancun Resort & Spa is in Cancun's Zona Hotelera neighbourhood. La Isla Shopping Mall and Market 28 are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach and Chac Mool Beach. Travelling with kids? Don't miss Aquaworld and Cancun Interactive Aquarium. With scuba diving, snorkelling and waterskiing nearby, you'll find plenty of adventures in the water.
Visit our Cancun travel guide
View in a map
Popular Location

What's nearby

  • Aquaworld - 10 min walk
  • Cancun Interactive Aquarium - 3 min drive
  • Maya Cancun Museum - 3 min drive
  • La Isla Shopping Mall - 5 min drive
  • Delfines Beach - 8 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 23 min drive

Restaurants

  • Sedona Grill — 1 min walk
Questions about this property?Find answers

About this property

JW Marriott Cancun Resort & Spa

Upscale resort on the beach, with 3 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at JW Marriott Cancun Resort & Spa's full-service spa. Then enjoy a meal at one of the resort's 8 restaurants. All 448 rooms offer free WiFi and free wired Internet, LED TVs with cable channels, and comforts such as premium bedding and pillow menus. Other amenities available to guests include balconies, 24-hour room service and minibars.
JW Marriott Cancun Resort & Spa offers 448 forms of accommodation with minibars and a safe. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. LED televisions come with premium cable channels and pay-per-view films. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of Commitment to Clean (Marriott)
Follows industry sanitisation guidelines of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Free valet parking
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Breakfast available for a fee: MXN 28 per person
  • 8 restaurants and 1 coffee shop/cafe
  • 4 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • 3 outdoor pools
  • Aerobics classes
  • Children's pool
  • Full-service spa
  • Indoor pool
  • Motorised watercraft
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • Shopping centre
  • Shopping
  • Hot tub
  • Steam room
  • Surfing/boogie boarding
  • Tennis
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting/childcare (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Dry-cleaning service
  • Free cots/infant beds
  • Free rollaway/extra beds
  • Indoor pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Playground
  • Supervised childcare/activities (surcharge)

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Meeting rooms
  • Conference space

Outdoors

  • Beachfront location
  • Garden
  • Rooftop terrace

Spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Hot tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Free rollaway beds
  • Linens
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • TV channels
  • LED TV
  • Films for purchase
  • Premium channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in between 3 PM and midnight
Late check-in subject to availability
Express check-in

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
24-hour airport shuttle service is available
Fees may apply; contact the property in advance to make arrangements

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MXN 28 per person (approximately)
  • Airport shuttle fee: MXN 18.00 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks and gloves, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests
Contactless check-in and contactless check-out are available
Individually wrapped food options are available for breakfast and through room service
Each guestroom is kept vacant for a minimum of 24 hours between bookings
The property affirms that it follows sanitisation practices of Commitment to Clean (Marriott) guidelines
The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitisation guidelines
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

JW Marriott Cancun Resort
JW Marriott Cancun
Cancun Marriott
Jw Marriott Cancun Hotel Cancun
Jw Marriott Cancun Resort
JW Marriott Cancun Resort Spa

Frequently asked questions

Can I cancel my reservation for free at JW Marriott Cancun Resort & Spa and receive a full refund?
Yes, JW Marriott Cancun Resort & Spa offers free cancellation on select room rates, because flexibility matters! Please refer to JW Marriott Cancun Resort & Spa cancellation policy on our site for more details about any exclusions or requirements.
Does this resort have a pool?
Yes, this property has an indoor pool, 3 outdoor pools and a children's pool.
Is this resort pet-friendly?
No, only service animals are welcome at the property.
How much is parking at JW Marriott Cancun Resort & Spa?
Self-parking and valet parking are free at this property.
What time is check-in at JW Marriott Cancun Resort & Spa?
Check-in is from 3 PM to midnight. Late check-in is available during limited hours.
What time is check-out at JW Marriott Cancun Resort & Spa?
Checkout is at noon.
Does this property provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of MXN 18.00 per person applies.
Where is JW Marriott Cancun Resort & Spa located?
Nestled on the beach, this Zona Hotelera resort is within a 10-minute walk of Ballenas Beach and Aquaworld. Cancun Interactive Aquarium and La Isla Shopping Mall are also within 2 miles (3 km).

Guest reviews

Overall score and ratings for JW Marriott Cancun Resort & Spa

4.6
Wonderful
5 - Excellent
736
4 - Good
169
3 - Okay
42
2 - Mediocre
22
1 - Poor
21
4.8
Cleanliness
4.8
Service and Staff
4.6
Amenities
4.6
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff is amazing at JW...very courteous and helpful. The facility is very well kept and food is of high quality. Their large pool and infinity pool is a great place to hangout.

Stayed 7 nights in Jul 2020

2/5

  • Liked: Cleanliness, amenities, property conditions & facilities
  • Disliked: Staff & service

Everything was good. Except the last day at the restaurant. I had breakfast included in my rate. In my last day at the hotel, instead of having breakfast, I order a cup of coffee to go. Surprisingly they made me pay for it. if it wasn't for this incident My vacations would have been great.

Stayed 3 nights in Jul 2020

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 2 nights in Jul 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 1 night in Jul 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Hotel view was beautiful and the view was exceptional. WE got a suite on the top floor. Everyone was so super nice and paid attention to details. They have fresh tea in the lobby everyday... Don't miss out. We loved our stay. The pull out couch in the living area was a little uncomfortable but once we notified the front desk they accommodated us. We will be going back soon.

    Stayed 6 nights in Feb 2020