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Overview of JW Marriott Cancun Resort & Spa

Photo gallery

Featured Image
On the beach, surfing
On the beach, surfing
On the beach, surfing
Indoor pool, 3 outdoor pools

JW Marriott Cancun Resort & Spa

5 out of 5

4.6/5 Wonderful

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationBallenas Beach1 min walk
    Popular LocationAquaworld10 min walk
    Popular LocationMaya Cancun Museum3 min drive
    AirportCancun, Quintana Roo (CUN-Cancun Intl.)20 min drive

Choose dates to view prices

Club Suite, 1 Bedroom, Non Smoking, Balcony

  • 957 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Deluxe Room, 1 Double Bed, Non Smoking, Balcony

5/5 guest room rating
  • 467 sq ft
  • Sleeps 4
  • 1 Double Bed

Grand Suite, 1 Bedroom, Non Smoking, Oceanfront

5/5 guest room rating
  • 1345 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Suite, 1 Bedroom, Non Smoking, Balcony

4.6/5 guest room rating
  • 957 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Premium Room, 1 King Bed, Balcony, Ocean View

4.6/5 guest room rating
  • 467 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 Bedroom, Non Smoking

No guest room rating
  • 1344 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 Double Bed

Presidential Suite, 1 Double Bed, Non Smoking

  • 2947 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Deluxe Room, 1 King Bed, Balcony, Ocean View

4.6/5 guest room rating
  • 467 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Double Beds, Balcony, Ocean View

4.6/5 guest room rating
  • 459 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Non Smoking

4.5/5 guest room rating
  • 467 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Luxury Suite, 1 King Bed, Non Smoking, Balcony

4/5 guest room rating
  • 785 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Premium Room, 2 Double Beds, Balcony, Ocean View

4.7/5 guest room rating
  • 467 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

About this area

Cancun

Located on the beach, JW Marriott Cancun Resort & Spa is in Cancun's Zona Hotelera neighborhood. La Isla Shopping Mall and Market 28 are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach and Chac Mool Beach. Traveling with kids? Don't miss Aquaworld and Cancun Interactive Aquarium. With scuba diving, snorkeling, and water skiing nearby, you'll find plenty of adventures in the water.
Popular Location

What's nearby

  • Ballenas Beach - 1 min walk
  • Aquaworld - 10 min walk
  • Marlin Beach - 16 min walk
  • Tequila Museum - 3 min drive
  • Maya Cancun Museum - 3 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • Sedona Grill — 1 min walk
  • La Capilla Argentina — 6 min walk
  • Mikado — 7 min walk
  • Harry's — 11 min walk
  • Puerto Madero — 11 min walk

About this property

JW Marriott Cancun Resort & Spa

Upscale resort on the beach, with 3 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at JW Marriott Cancun Resort & Spa's full-service spa. Then enjoy a meal at one of the resort's 8 restaurants. All 448 rooms offer free WiFi and free wired Internet, LED TVs with cable channels, and comforts like premium bedding and pillow menus. Guests will also find balconies, 24-hour room service, and minibars. Change of towels is available on request.
JW Marriott Cancun Resort & Spa offers 448 accommodations with minibars and safes. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. LED televisions come with premium cable channels and pay movies. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include an outdoor tennis court, a spa tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Breakfast available for a fee: USD 28 per person
  • 8 restaurants and 1 coffee shop/café
  • 4 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • 3 outdoor pools
  • Aerobics classes
  • Children's pool
  • Full-service spa
  • Indoor pool
  • Motorized watercraft
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • Shopping mall
  • Shopping
  • Spa tub
  • Steam room
  • Surfing/boogie boarding
  • Tennis
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting/childcare (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Dry cleaning service
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Indoor pool
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Supervised childcare/activities (surcharge)

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Meeting rooms
  • Conference space

Outdoors

  • Beachfront location
  • Garden
  • Rooftop terrace

Spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • Hand-held showerhead
  • In-room accessibility (select rooms)
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Free rollaway beds
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • Cable channels
  • LED TV
  • Pay movies
  • Premium channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Turndown service

Similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Express check-in

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 33.32 per accommodation, per night
The resort fee includes:
  • Fitness/yoga classes
  • Sporting facilities or equipment
  • Internet access
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 28 per person (approximately)
  • Airport shuttle fee: USD 18.00 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Cancun JW
Cancun Marriott JW
Cancun Marriott Resort
JW Cancun
JW Cancun Marriott
JW Marriott Cancun
JW Marriott Cancun Resort
JW Marriott Resort Cancun
Marriott Cancun
Marriott Resort Cancun
Jw Marriott Cancun Hotel Cancun
Cancun Marriott
Cancun Marriott
Jw Marriott Cancun Resort
JW Marriott Cancun Resort Spa
Jw Marriott Cancun & Cancun
JW Marriott Cancun Resort & Spa Resort
JW Marriott Cancun Resort & Spa Cancun
JW Marriott Cancun Resort & Spa Resort Cancun

Frequently asked questions

Can I cancel my reservation for free at JW Marriott Cancun Resort & Spa and receive a full refund?
Yes, JW Marriott Cancun Resort & Spa offers free cancellation on select room rates, because flexibility matters! Please refer to JW Marriott Cancun Resort & Spa cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at JW Marriott Cancun Resort & Spa?
As of Apr 21, 2021, prices found for a 1-night stay for 2 adults at JW Marriott Cancun Resort & Spa on Apr 22, 2021 start from CA $339, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does JW Marriott Cancun Resort & Spa have a pool?
Yes, this property has an indoor pool, 3 outdoor pools, and a children's pool.
Is JW Marriott Cancun Resort & Spa pet-friendly?
No, only service animals are welcome at the property.
How much is parking at JW Marriott Cancun Resort & Spa?
Self parking and valet parking are free at this property.
What time is check-in at JW Marriott Cancun Resort & Spa?
Check-in is from 3 PM - midnight. Late check-in is available during limited hours.
What time is check-out at JW Marriott Cancun Resort & Spa?
Check-out is at noon.
Does JW Marriott Cancun Resort & Spa provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of USD 18.00 per person applies.
Where is JW Marriott Cancun Resort & Spa located?
Nestled on the beach, this Zona Hotelera resort is within a 10-minute walk of Ballenas Beach and Aquaworld. Cancun Interactive Aquarium and La Isla Shopping Mall are also within 2 mi (3 km).

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 710 out of 961 reviews
5 - Excellent 74%
Rating 4 - Good. 159 out of 961 reviews
4 - Good 17%
Rating 3 - Okay. 40 out of 961 reviews
3 - Okay 4%
Rating 2 - Poor. 25 out of 961 reviews
2 - Poor 3%
Rating 1 - Terrible. 27 out of 961 reviews
1 - Terrible 3%

4.8/5

Cleanliness

4.7/5

Staff & service

4.6/5

Amenities

4.6/5

Property conditions & facilities

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unique- the rooms were amazing and the shower was the best I have used at a hotel. The view of the ocean. The grounds and layout. The pool and staff. Everything was top tier except not being all inclusive and the price of small things like soda and water were ridiculous.
Stayed 6 nights in Apr 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything
Stayed 3 nights in Apr 2021

4/5 Good

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean not very swim-able, the waves and undertow were challenging.
Stayed 5 nights in Apr 2021

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent service Excelent food Beautiful hotel The staff is great What we didn’t like is that the pool was not heated and was extremely cold. Hope they can work on that . Except for that everything was excellent
Stayed 9 nights in Apr 2021

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The best like always
Stayed 3 nights in Apr 2021

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