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JW Marriott Cancun Resort & Spa

Photo gallery for JW Marriott Cancun Resort & Spa

Property amenity
On the beach
On the beach
On the beach
Indoor pool, 3 outdoor pools

Overview of JW Marriott Cancun Resort & Spa

JW Marriott Cancun Resort & Spa

5.0 star property

9.0/10 Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, QROO, 77500

Explore the area

  • Popular LocationAquaworld9 min walk
  • Popular LocationOasis Arena19 min walk
  • Popular LocationKukulcan Plaza Shopping Mall20 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)18 min drive

Room options

About this area

Cancun

Located on the beach, JW Marriott Cancun Resort & Spa is in Zona Hotelera, a neighborhood in Cancun. Tequila Museum and Xbalamqué Theater are cultural highlights, and some of the area's attractions include West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Ventura Park Cancun. Traveling with kids? Consider Arrecife de Puerto Morelos National Park, or check out an event or a game at Oasis Arena. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Ballenas Beach - 1 min walk
  • Aquaworld - 9 min walk
  • Oasis Arena - 19 min walk
  • Kukulcan Plaza Shopping Mall - 20 min walk
  • Maya Museum of Cancun - 3 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • Nebbiolo - 6 min walk
  • The Club Grill - 10 min walk
  • Fantino - 10 min walk
  • Casitas - 11 min walk
  • Naos - 11 min walk

About this property

JW Marriott Cancun Resort & Spa

5-star luxury resort located in Zona Hotelera
At JW Marriott Cancun Resort & Spa, you can look forward to a roundtrip airport shuttle, a swim-up bar, and a poolside bar. With a beachfront location, this resort is the perfect place to soak up some sun. Indulge in a facial, a massage, and Ayurvedic treatments at the onsite spa. Be sure to enjoy a meal at any of the 8 onsite restaurants. Aerobics classes and yoga classes are offered at the 24-hour gym; JW Marriott Cancun Resort & Spa also has a rooftop terrace, a shopping mall on site, and a coffee shop/cafe. Free wired Internet is available to all guests, along with a garden and a playground.
Additional perks include:
  • 3 outdoor pools and an indoor pool, with a swim-up bar
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), an outdoor tennis court, and express check-out
  • Tour/ticket assistance, multilingual staff, and meeting rooms
  • Guest reviews speak highly of the beach locale
Room features
All 448 rooms offer comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like pillow menus and air conditioning. Guest reviews speak positively of the spacious rooms at the property.
Other conveniences in all rooms include:
  • Childcare services, free infant beds, and free extra beds
  • Recycling and LED light bulbs
  • Free toiletries and hair dryers
  • LED TVs with premium channels
  • Wardrobes/closets, balconies, and coffee/tea makers

Awards and affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free wired Internet
  • Available in some public areas: Free wired internet

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Breakfast available for a fee: USD 28 per person
  • 8 restaurants and 1 coffee shop/cafe
  • 4 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Sedona Grill

Things to do

  • 24-hour fitness center
  • 3 outdoor pools
  • Aerobics classes
  • Children's pool
  • Full-service spa
  • Indoor pool
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • Shopping mall
  • Shopping
  • Spa tub
  • Steam room
  • Tennis
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Indoor pool
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Supervised childcare (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Beachfront location
  • Garden
  • Rooftop terrace

Spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Spa tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Elevator
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Free rollaway beds
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • Cable channels
  • LED TV
  • Pay movies
  • Premium channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 41.65 per accommodation, per night
The resort fee includes:
  • Fitness/yoga classes
  • Sporting facilities or equipment
  • Internet access
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: USD 28 per person (approximately)
  • Airport shuttle fee: USD 18.00 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Cancun JW
Cancun Marriott JW
Cancun Marriott Resort
JW Cancun
JW Cancun Marriott
JW Marriott Cancun
JW Marriott Cancun Resort
JW Marriott Resort Cancun
Marriott Cancun
Marriott Resort Cancun
Jw Marriott Cancun Hotel Cancun
Cancun Marriott
Cancun Marriott
Jw Marriott Cancun Resort
JW Marriott Cancun Resort Spa
Jw Marriott Cancun & Cancun
JW Marriott Cancun Resort & Spa Resort
JW Marriott Cancun Resort & Spa Cancun
JW Marriott Cancun Resort & Spa Resort Cancun

Frequently asked questions

Does JW Marriott Cancun Resort & Spa have a pool?

Yes, this property has an indoor pool, 3 outdoor pools, and a children's pool.

How much does it cost to stay at JW Marriott Cancun Resort & Spa?

As of Feb 8, 2023, prices found for a 1-night stay for 2 adults at JW Marriott Cancun Resort & Spa on Mar 11, 2023 start from CA $567.82, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JW Marriott Cancun Resort & Spa pet-friendly?

No, only service animals are welcome at the property.

How much is parking at JW Marriott Cancun Resort & Spa?

Self parking and valet parking are free at this property.

What time is check-in at JW Marriott Cancun Resort & Spa?

Check-in is from 3 PM - midnight. Late check-in is available during limited hours.

What time is check-out at JW Marriott Cancun Resort & Spa?

Check-out is at noon.

Does JW Marriott Cancun Resort & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 18.00 per person applies.

Where is JW Marriott Cancun Resort & Spa located?

Nestled on the beach, this Zona Hotelera resort is within 3 mi (5 km) of Hotel Zone Beaches, La Isla Shopping Mall, and Delfines Beach. Ballenas Beach and Aquaworld are also within 10 minutes.

Reviews

9.0

Wonderful

Rating 10 - Excellent. 735 out of 1020 reviews" "
" "10 - Excellent 72%
Rating 8 - Good. 156 out of 1020 reviews" "
" "8 - Good 15%
Rating 6 - Okay. 52 out of 1020 reviews" "
" "6 - Okay 5%
Rating 4 - Poor. 30 out of 1020 reviews" "
" "4 - Poor 3%
Rating 2 - Terrible. 47 out of 1020 reviews" "
" "2 - Terrible 5%

9.5/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.1/10

Property conditions & facilities

8.9/10

Eco-friendliness

Reviews

8/10 Good

Patricia, Toronto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property and staff were great. Restuarants are poor. Pool side food came cold.
Stayed 5 nights in Jan 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 3 nights in Jan 2023

10/10 Excellent

Kawshik

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, enjoyed the stay 🙂

6/10 Okay

Suresh Reddy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Some repairs are going on with heavy sound on top of my room . I informed however they said they can not stop. Honestly I should get the credit

10/10 Excellent

Wenbo, MARKHAM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort with great services and friendly staff. Will come back again

10/10 Excellent

Ajay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best property in the area. Staff is very cordial here.

2/10 Terrible

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We left after 4 hours. Huge party started at 1030 pm it was so loud continued .. we left at 100 am to sleep at the airport instead. We were offered an apology for a $300 night room. Very dissapointed
Stayed 1 night in Jan 2023

10/10 Excellent

howard

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We liked absolutely everything about our stay. Staff very friendly and restaurants great.

10/10 Excellent

Haiqing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The garden facing the beach is so beautiful and all restaruants are nice and clean.

10/10 Excellent

Naser

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the service. All the dietary restrictions we had were met by the hotel staff.