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The Fives Beach Hotel & Residences

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On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
7 outdoor pools, pool umbrellas

Overview of The Fives Beach Hotel & Residences

VIP Access

The Fives Beach Hotel & Residences

4.5 star property

4.1/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • All-inclusive
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
Fraccionamiento El Limonar, Xcalacoco, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationParadise Beach23 min drive
  • Popular LocationXplor Theme Park26 min drive
  • Popular LocationXcaret Eco Theme Park28 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)46 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, The Fives Beach Hotel & Residences is near the airport and on the beach. Grand Coral Golf Riviera Maya and El Camaleon Mayakoba Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Punta Esmeralda Beach and Playa del Carmen Main Beach. Xcaret Eco Theme Park and Xplor Theme Park are not to be missed. Scuba diving and water skiing offer great chances to get out on the surrounding water, or you can seek out an adventure with ziplining and cave exploring nearby.
Visit our Playa del Carmen travel guideOpens in a new window
Map

What's nearby

  • Grand Coral Golf Riviera Maya - 9 min drive
  • Punta Esmeralda Beach - 16 min drive
  • Paradise Beach - 23 min drive
  • Xplor Theme Park - 26 min drive
  • Xcaret Eco Theme Park - 28 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • SEA OLIVE — 1 min walk
  • Pisco Nikkei & Raw Bar — 1 min walk
  • Koh Thai — 2 min walk
  • La Brasserie — 2 min walk
  • Arezzo — 5 min walk

About this property

The Fives Beach Hotel & Residences

Upscale property on the beach, with 7 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at The Fives Beach Hotel & Residences's full-service spa. Then enjoy a meal at one of the property's 10 restaurants. All 662 rooms offer thoughtful touches like minibars (stocked with some free items) and bathrobes, as well as comforts such as pillowtop beds and premium bedding. Furnished balconies or patios and iPod docks are standard, as are LCD TVs with cable channels.
The Fives Beach Hotel & Residences offers 662 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. Guests can make use of the in-room coffee/tea makers and minibars (stocked with some free items).

Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries. LCD televisions come with premium cable channels. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa has 11 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

The spa is open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (some restrictions)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkeling

Entertainment

Onsite entertainment and activities
Theme parties

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 10 per night)
  • Valet parking on site (USD 10 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Shopping center shuttle (surcharge)

Food and drink

  • 10 restaurants
  • 3 poolside bars and 7 bars/lounges
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • 7 outdoor pools
  • Aerobics classes
  • Arcade/game room
  • Beach club (surcharge)
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Kayaking
  • Motorized watercraft
  • Nightclub
  • Outdoor tennis court
  • Parasailing
  • Playground
  • Sauna
  • Snorkeling
  • Steam room
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Children's pool
  • DVD player
  • Free children's club
  • Free supervised childcare/activities
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Spanish

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Picnic area
  • Pool umbrellas
  • Terrace

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Visual alarms in hallways
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)
  • Wheelchair-width doorways

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • Cable channels
  • DVD player
  • iPod dock
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar (some items)

Outdoor space

  • Furnished balcony or patio

More

  • Access via exterior corridors
  • Connecting rooms available
  • Electrical adapters/chargers
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • Safe
  • Turndown service

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All-inclusive resort
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Policies

Check-in

Check-in from 3 PM - 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: USD 1.34 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Self parking fee: USD 10 per night
  • Valet parking fee: USD 10 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

The Fives & Residences Carmen
The Fives Beach Hotel Residences
The Fives Beach Hotel & Residences Playa del Carmen
The Fives Beach Hotel Residences All Senses Inclusive
The Fives Beach Hotel & Residences All-inclusive property
The Fives Azul Beach Resort Gourmet All Inclusive by Karisma
Azul Beach Resort The Fives Gourmet All Inclusive by Karism

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 328 out of 619 reviews
5 - Excellent 53%
Rating 4 - Good. 143 out of 619 reviews
4 - Good 23%
Rating 3 - Okay. 67 out of 619 reviews
3 - Okay 11%
Rating 2 - Poor. 40 out of 619 reviews
2 - Poor 6%
Rating 1 - Terrible. 41 out of 619 reviews
1 - Terrible 7%

4.4/5

Cleanliness

4.3/5

Staff & service

4.2/5

Amenities

4.3/5

Property conditions & facilities
Write a review

4/5 Good

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great hotel, we were very impressed with this all inclusive. We stayed for 7 nights so we had the chance to try out every restaurant. For the most part food is good. Lots of families with babies and little kids, super kids friendly, my 4 year old loved the kids club. The pools are great, beach is just ok. In our first night we stayed in a older building, the room was dated. Then we upgraded to the newer building, one apartment with two bedrooms, it was excellent, I could stay there for a mont! The staff were amazing except for the Mexican restaurant near the back pool, although we loved that spot, service was slow and confusing. The wine for the all inclusive is just ok, if you want to purchase wine it’s very expensive, they could do a better job on that. Loved the Mexican Fiesta ( open outside dinner Friday night) and the little plaza, very unique, I’ve never seen a hotel with that before. We will absolutely go back. Israel from the front desk was excellent helping us with room upgrade etc…
Stayed 6 nights in Jan 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth every penny. Beautiful rooms, very clean!! The resort has plenty to offer. Plenty of pools, restaurants and amenities. I had the pleasure of booking a spa treatment with hydrotherapy… extremely relaxing! Highly recommend this resort. Can’t wait to go back!
Stayed 3 nights in Dec 2021

5/5 Excellent

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Meet our expectation
Stayed 4 nights in Dec 2021

3/5 Okay

Travelled with family
Liked: Staff & service, amenities
Lighting around hotel and to the room could’ve been better because it was very hard to get around after sunset. Overall a decent cost effective option for a last minute trip but not a place I would revisit.
Stayed 3 nights in Dec 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I took a trip to this resort for Christmas and our experience was unforgettable. Our room was so spacious and modern, the staff was absolutely incredible, the food was great, the pool was massive and sparkling clean. I could spend hours talking about the many positives this place has. Here are my few negatives: 1. The beach is rocky and unswimmable. I spoke to a couple of staff and they said 500 meters to the right is a non-rocky beach. 2. It is not worth waiting in the long line at the hamburger stand or the pizza stand. The food did not offer much taste and was very basic. 3. Overall, the property could use more signage. There are lots of walking paths throughout that can be difficult to navigate. Here are some positives that stand out: 1. The service is outstanding. I want to say a huge thank you to Carlos and Giovanni at the poolside bar behind Lizzards, Bernando at the buffet, Eduardo our shuttle driver, Estafanie at the concierge, and Marco who was our phenomenal waiter for the private beach dinner. These people went above and beyond and made our experience so much better. 2. The landscaping and amenities are 10/10. Everything is super clean and fresh. 3. The pool pretty much flows throughout the whole property. If you want to sit in a tube and float, you can do that. If you want to sit a swim-up bar all day, you can do that as well. If you want to vibe with some poolside- music, you can do that, too. Learn some Spanish. It makes a difference.
Stayed 3 nights in Dec 2021