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Hotel Colonial Cancun

3.0 star property
Guests relax by the outdoor pool or venture to nearby Tortuga Beach, all while enjoying attentive service from the 24-hour front desk staff

Choose dates to view prices

Grand Hotel Colonial Cancun welcomes travelers with colonial charm, lush gardens, and a refreshing outdoor pool. Enjoy practical amenities like free in-room WiFi and helpful concierge services. Conveniently located near Tortuga Beach, it consistently impresses visitors.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

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About this property

Hotel Colonial Cancun

  • Hotel near Cancun Mall
  • Located close to Tortuga Beach and La Isla Shopping Mall, Hotel Colonial Cancun provides a garden. Guests can connect to free in-room WiFi.
  • Additional perks include:
    • An outdoor pool
    • A front-desk safe, a 24-hour front desk, and concierge services
    • Tour/ticket assistance
    • Guest reviews speak highly of the helpful staff and location
  • Room features
  • All guestrooms at Hotel Colonial Cancun include perks such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi.
  • More amenities include:
    • Bathrooms with showers and shampoo
    • 32-inch LCD TVs with satellite channels
    • Wardrobes/closets, ceiling fans, and daily housekeeping

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Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 005-007-007303/2025

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM

Frequently asked questions

Does Hotel Colonial Cancun have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–8:00 PM.

How much does it cost to stay at Hotel Colonial Cancun?

As of May 24, 2026, prices found for a 1-night stay for 2 adults at Hotel Colonial Cancun on Jun 3, 2026 start from CA $48, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Colonial Cancun pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Hotel Colonial Cancun?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at Hotel Colonial Cancun?

Check-out is at noon.

Where is Hotel Colonial Cancun located?

Located in Downtown Cancun, this hotel is 2.5 mi (4.1 km) from Cancun Mall and within 9 mi (15 km) of Tortuga Beach and Cancun Convention Center. La Isla Shopping Mall and Aquaworld are also within 12 mi (20 km).

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Reviews

Reviews

7.6

Good

7.6

Cleanliness

7.8

Location

7.8

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 231 out of 634 reviews
Rating 8 - Good. 171 out of 634 reviews
Rating 6 - Okay. 116 out of 634 reviews
Rating 4 - Poor. 49 out of 634 reviews
Rating 2 - Terrible. 67 out of 634 reviews

Reviews

Verified

6/10 Okay

Kristopher

Liked: Cleanliness, staff & service
Affordable and convenient location. The only issue I had was no water pressure when flushing the toilet.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, friendly staff
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Lazaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good property, the location is perfect.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Great friendly staff
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Miguel Ángel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place to stay

Good place, clean and close to many options, people very friendly
Stayed 3 nights in May 2025
Verified

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Good location.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff .. the place is safe and convenient to really get to know the real community and welcoming people of Cancun
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location nice hotel very reasonably priced hot water for the shower good air conditioning allowed to bring alcohol but if you're looking for a very quiet area this is not the area for you
Stayed 3 nights in May 2025
Verified

6/10 Okay

Chung Yin

Liked: Amenities, property conditions & facilities
Very good location
Stayed 3 nights in Dec 2023
Verified

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, convenient, affordable, good service. Clean
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Samuel

Liked: Amenities
Very friendly and comfortable
Stayed 7 nights in Dec 2024
Verified

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All staff was very helpful and nice
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Valdev

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very Polite and Friendly too. Excellent Security, close to all shops Dinning, food places alot. Overall good Price too.
Stayed 1 night in Nov 2024
Verified

8/10 Good

Hector Roman

Liked: Cleanliness, staff & service
Decent place considering the budget friendly prices, dont expect quiet on this place, they have music until 3 or 4 am and no parking alot available, must park outside and find your own spot, dont expect luxury but again is good for the price
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Very nice place to stay all eating places as close as 1 min walk
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
So noisy surroundings but the staff willing to help accommodate me in less noisy room, something that I highly appreciated it
Stayed 7 nights in Feb 2025
Verified

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, not luxury but nice. Bars around it are loud but nothing too bad. Super walkable area and 6 minutes from the central bus station
Stayed 5 nights in Nov 2024
Verified

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience

Perfect location with eating places in front of property and or a few feet away , pharmacy around the corner , las palapas park about 300 meters away walking distance. Noisy, a little bit BUT is Downtown Cancun
Stayed 5 nights in Dec 2024
Verified

8/10 Good

Valdev

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good Staff was friendly and Professional excellent location close to all shops. But only thing was there is a night club opposite which was to loud 4am still to noisy could not sleep properly
Stayed 4 nights in Nov 2024
Verified

6/10 Okay

Daniel

Liked: Staff & service, amenities, property conditions & facilities
Great location. Great customer service. Downside was the showers. The water smelled bad making it unpleasant to try to shower. Towels felt very rough and old. Air conditioning worked great. Bed was comfortable. Price was good. Just the smell of the water was a big con for me.
Stayed 2 nights in May 2025
Verified

8/10 Good

Josue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that has many food options around in a very good walking distance. The staff was supper friendly and thats always a plus... I dint like that the water on the shower took a while to have strength to go through the pipe . Other than that was ok.
Stayed 4 nights in Dec 2024
Verified

8/10 Good

Joel

Liked: Staff & service
Not bad for the price, near the bus station which is good if you take the bus to downtown from the airport and only have carryon it’s an easy walk. Clubs with loud music on either side but didn’t affect my sleep. Needs some minor renovations but all around decent for a cheap hotel in cancun.
Stayed 2 nights in Apr 2024
Verified

8/10 Good

Albertus H

Liked: Cleanliness, staff & service
Property was decent for the money, but it desperately needs some maintenance in many areas. Staff was very friendly and room was kept clean. Excellent water pressure and good working AC unit, unfortunately no fridge in the rooms. Bar across the street turns up the music very loud and is noticeable till 3 or 4am ….. definitely bring some earplugs 😂
Stayed 8 nights in May 2024
Verified

2/10 Terrible

james j

Liked: Cleanliness
Disliked: Staff & service, room comfort

Convenient location, way too noisy

Hotel is conveniently located near main ADO bus terminal. However, condition of room was fair and wifi was slow. Biggest issue was non-stop noise from club across the street until 3am (on a Sunday night). Staff was unwilling to move us to a room further from street. Don't stay here. There are better, quieter hotels which are also close to the bus terminal in the same price range.
Stayed 1 night in Jan 2024
Verified

6/10 Okay

Norma

Disliked: Amenities
Hotel hard to get to no cab driver can get in to drop you so may as well walk to it from the ado bus station a short distance away . It was ok clean for a 2 to 3 star hotel nothing fancy a bed . No Wi-Fi even at front desk . Wi-Fi very vital to confirm airline .nite clerk watching video on phone ./WiFi ?
Stayed 1 night in Mar 2024