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Krystal Cancun

Photo gallery for Krystal Cancun

On the beach, white sand, beach umbrellas, beach towels
On the beach, white sand, beach umbrellas, beach towels
Outdoor pool
Deluxe Room, Balcony, Ocean View | View from room

Overview of Krystal Cancun

Krystal Cancun

3.5 star property

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500

Explore the area

  • Popular LocationGaviota Azul Beach1 min walk
  • Popular LocationCancun Convention Center3 min walk
  • Popular LocationChac Mool Beach11 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)26 min drive

Room options

About this area


Located on the beach, Krystal Cancun is in Zona Hotelera neighborhood and is connected to the convention center. La Isla Shopping Mall and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach and Punta Sur. Traveling with kids? Don't miss Ventura Park Cancun. With scuba diving, snorkeling, and parasailing nearby, you'll find plenty of adventures in the water.

What's nearby

  • Gaviota Azul Beach - 1 min walk
  • Cancun Convention Center - 3 min walk
  • Forum Beach - 4 min walk
  • Plaza Caracol Mall - 6 min walk
  • Chac Mool Beach - 11 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive


  • Mandala - 3 min walk
  • Hooters - 3 min walk
  • Lobby Bar - 1 min walk
  • Vips - 2 min walk
  • Sunset Bar - 3 min walk

About this property

Krystal Cancun

3.5-star family-friendly resort located in Zona Hotelera
Located close to La Isla Shopping Mall, Krystal Cancun provides a swim-up bar, a poolside bar, and shopping on site. With a white sand beach, beach umbrellas, and beach towels, this resort is the perfect place to soak up some sun. Indulge in aromatherapy, a massage, and a facial at the onsite spa. Be sure to enjoy a meal at any of the 4 onsite restaurants, which feature Mexican cuisine and a poolside location. Aerobics classes are offered at the gym; other things to do include beach volleyball. In addition to a garden and a hair salon, guests can connect to free in-room WiFi.
Other perks at this resort include:
  • An outdoor pool and a children's pool, with a swim-up bar
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), 5 meeting rooms, and luggage storage
  • A 24-hour front desk, massage treatment rooms, and concierge services
  • Guest reviews speak highly of the overall value
Room features
All 502 rooms boast comforts such as 24-hour room service and laptop-compatible safes, in addition to thoughtful touches like free WiFi and air conditioning. Guest reviews speak well of the clean, comfortable rooms at the property.
More amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • 42-inch LED TVs with cable channels
  • Wardrobes/closets, childcare services, and coffee/tea makers


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
On-site PCR COVID-19 testing is available for a MXN 420 fee, and antigen/rapid COVID-19 testing is available for a MXN 2520 fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM–11:30 AM for a fee: MXN 270 for adults and MXN 135 for children
  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mortero
  • Las Velas
  • Mediterraneo

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Dining table
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli


  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms


  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room accessibility (select rooms)


  • Smoke-free property

Room amenities


  • Bedsheets provided
  • Blackout drapes


  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower only
  • Soap
  • Toilet paper
  • Towels


  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Minibar
  • Restaurant dining guides


  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Window screens

Similar properties



Check-in from 3:00 PM - anytime
Minimum check-in age: 18


Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
The antigen departure testing fee for COVID-19 is waived for US citizens (up to 2 guests per booking) staying 3 nights or more.

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information


You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 72.62 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 270 for adults and MXN 135 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Cancun Krystal
Krystal Cancun
Krystal Hotel
Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Hotel
Nh Hotels Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Cancun Cancun
Krystal Cancun Resort Cancun

Frequently asked questions

Does Krystal Cancun have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Krystal Cancun?

As of Mar 30, 2023, prices found for a 1-night stay for 2 adults at Krystal Cancun on Apr 16, 2023 start from CA $219.31, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Krystal Cancun pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Cancun?

Self parking and valet parking are free at this property.

What time is check-in at Krystal Cancun?

Check-in is from 3:00 PM - anytime.

What time is check-out at Krystal Cancun?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Krystal Cancun located?

Located in Zona Hotelera, this beachfront resort is connected to the convention center, 2.1 mi (3.4 km) from La Isla Shopping Mall, and within 6 mi (10 km) of Aquaworld and El Rey Ruins. Plaza Las Americas and Delfines Beach are also within 9 mi (15 km).

Can I cancel my reservation for free at Krystal Cancun and receive a full refund?

Yes, Krystal Cancun offers free cancellation on select room rates, because flexibility matters! Please refer to Krystal Cancun cancellation policy on our site for more details about any exclusions or requirements.


Rating 10 - Excellent. 366 out of 1346 reviews" "
" "10 - Excellent 27%
Rating 8 - Good. 295 out of 1346 reviews" "
" "8 - Good 22%
Rating 6 - Okay. 226 out of 1346 reviews" "
" "6 - Okay 17%
Rating 4 - Poor. 191 out of 1346 reviews" "
" "4 - Poor 14%
Rating 2 - Terrible. 268 out of 1346 reviews" "
" "2 - Terrible 20%




Staff & service




Property conditions & facilities




10/10 Excellent


Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its located perfectly if you want to be around the activities of shopping, bars, clubs, restraunts, has a great pool alomg with different restraunts very friendly staff and super easy access to the beach as well.
Stayed 2 nights in Mar 2023

2/10 Terrible

Alexa Ivonne

Disliked: Cleanliness, staff & service, property conditions & facilities
they had horrible service, no hot water, super dirty facility there was roaches in our room, would not recommend
Stayed 4 nights in Mar 2023

10/10 Excellent


Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was really nice you have the beach and a pool right at the back of the hotel. you have the option to eat at two of their restaurants. a block away from the hotel, there are a bunch of nightclubs, including the famous cocobongo. rooms were ok we were on the seven floors so we had a nice view towards the beach and the pool which we could hear the music at 4 am from the nightclubs but were so tired that we didn't care about it. breakfast buffet was really good, I thought we were getting just coffee and some small sandwiches but when we arrived at the buffet area I cried, it was all you could eat from many varieties of foods including drinks so I was overjoyed. great experience also taxis and public transportation is always available. one last thing everything is so expensive in Cancun there is a market if you go with little ones you can purchase almost anything you want... take plenty of dollar bills cause people will expect tips from you...
Stayed 8 nights in Mar 2023

4/10 Poor


Disliked: Staff & service, property conditions & facilities
It took us 50 minutes to check in. The mattress were filthy and uncomfortable bathroom sink was slow draining and security box was broken and to top it off roaches came out of the shower drain. We couldn’t sleep for two days due to the night club coco bongo it felt like having the dj inside the room until 4am!
Stayed 6 nights in Mar 2023

10/10 Excellent


Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property staff is amazing!!! Right on the beach and lots of shopping, entertainment, and restraunts in area within walking distance great place to be at!!
Stayed 1 night in Mar 2023

8/10 Good


Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Didn't have a room infront of rhe beach
Stayed 3 nights in Mar 2023

2/10 Terrible


Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Morning #1 we were woken up by staff drilling in the room next to us. They forgot to clean our room so I had to call and ask for towels so we could shower. I complained to front desk about the noise and it didn’t stop. Morning #2, drilling continued. They supposedly cleaned our room and they didn’t even replace the dirty coffee cups with clean ones so we could make coffee. Morning #3, we were woken up by hammering rather than drilling. I had to call the front desk so they could bring bathroom tissue. During our stay it was terribly annoying to be approached by the employees trying to basically stalk us to persuade us to purchase spa treatments, tours or purchase future stays. These people need to understand that people go on vacation to rest and not be bothered. The employees are so persistent and certainly do not understand that the guests want to make the most of their time and not be bothered. The comforters and linens even had stains on them. Sadly, the only people that were helpful were the gentlemen at the door that helped us with our luggage and helped us get cabs to our destinations.
Stayed 4 nights in Mar 2023

8/10 Good


Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pay for an ocean view, you won't be disappointed!
Stayed 3 nights in Mar 2023

6/10 Okay


Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
What I like was the staff . What didn’t like it was the room had roaches.
Stayed 4 nights in Mar 2023

6/10 Okay

Bettina, Kansas City

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
This was my first time staying on Isla. I have be going to Cancun for 30 years. I was very disappointed in the Mia Reef resort. Three girls traveling together. We were all disappointed in the food and the rude waiters. We paid 3000 for 5 days just for the room and all inclusive and barely ate. I got a massage and was charged for 2 massages on my credit card and they couldn’t figure out what happened so no credit was given. Very small pool and no decking around the pool to lay out. Very small beach area. The best part is the ocean that you can walk out and crystal clear water.
Stayed 1 night in Mar 2023