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Krystal Cancun

Photo gallery for Krystal Cancun

On the beach, white sand, beach umbrellas, beach towels
On the beach, white sand, beach umbrellas, beach towels
Outdoor pool
View from room

Overview of Krystal Cancun

Krystal Cancun

3.5 star property

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500

Explore the area

  • Popular LocationForum Beach1 min walk
  • Popular LocationCancun Convention Center3 min walk
  • Popular LocationChac Mool Beach9 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)26 min drive

Room options

About this area


Located on the beach, Krystal Cancun is in Zona Hotelera neighborhood and is connected to the convention center. La Isla Shopping Mall and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach and Punta Sur. Traveling with kids? Don't miss Ventura Park Cancun. With scuba diving, snorkeling, and parasailing nearby, you'll find plenty of adventures in the water.

What's nearby

  • Forum Beach - 1 min walk
  • Gaviota Azul Beach - 1 min walk
  • Cancun Convention Center - 3 min walk
  • Plaza Caracol Mall - 6 min walk
  • Chac Mool Beach - 9 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive


  • Isla Contoy - 2 min walk
  • Marinero's - 6 min walk
  • Ty-coz Express - 6 min walk
  • The Surfin Burrito - 9 min walk
  • El Caribeño - 16 min walk

About this property

Krystal Cancun

3.5-star family-friendly resort located in Zona Hotelera
You can look forward to a swim-up bar, a poolside bar, and shopping on site at Krystal Cancun. With a white sand beach, beach umbrellas, and beach towels, this resort is the perfect place to soak up some sun. Indulge in aromatherapy, a massage, and a manicure/pedicure at the onsite spa. Be sure to enjoy a meal at any of the 4 onsite restaurants, which feature Mexican cuisine and a poolside location. Aerobics classes are offered at the gym; other things to do include beach volleyball. In addition to a garden and a hair salon, guests can connect to free in-room WiFi.
Other perks at this resort include:
  • An outdoor pool and a children's pool, with a swim-up bar
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), luggage storage, and concierge services
  • 5 meeting rooms, tour/ticket assistance, and a TV in the lobby
  • Guest reviews speak highly of the overall value
Room features
All 502 rooms boast comforts such as 24-hour room service and laptop-compatible safes, in addition to thoughtful touches like free WiFi and air conditioning. Guest reviews speak well of the clean, comfortable rooms at the property.
More amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • 42-inch LED TVs with cable channels
  • Wardrobes/closets, childcare services, and coffee/tea makers


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
On-site PCR COVID-19 testing is available for a MXN 420 fee, and antigen/rapid COVID-19 testing is available for a MXN 2520 fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–11:30 AM: MXN 270 for adults and MXN 135 for children
  • 4 restaurants
  • 3 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • El Mortero
  • Las Velas
  • Mediterraneo
  • Aquamarina

Things to do

  • Aerobics classes
  • Beach volleyball
  • Children's pool
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Shopping
  • Spa tub
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Dining table
  • Free children's club
  • In-room child care (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli


  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Meeting rooms - 5


  • Beach umbrellas
  • Beachfront location
  • Garden


  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open daily


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)


  • Beach towels
  • Smoke-free property
  • TV in lobby

Room amenities


  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains


  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels


  • 42-inch LED TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Minibar


  • Connecting rooms available
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Restaurant dining guide
  • Window screens

Similar properties

See similar properties



Check-in from 3:00 PM - anytime
Minimum check-in age - 18


Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
The antigen departure testing fee for COVID-19 is waived for US citizens (up to 2 guests per booking) staying 3 nights or more.

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information


You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: MXN 270 for adults and MXN 135 for children (approximately)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Cancun Krystal
Krystal Cancun
Krystal Hotel
Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Hotel
Nh Hotels Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Cancun Cancun
Krystal Cancun Resort Cancun

Frequently asked questions

Does Krystal Cancun have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Krystal Cancun?

As of Nov 26, 2022, prices found for a 1-night stay for 2 adults at Krystal Cancun on Nov 29, 2022 start from CA $217.05, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Krystal Cancun pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Cancun?

Self parking and valet parking are free at this property.

What time is check-in at Krystal Cancun?

Check-in is from 3:00 PM - anytime.

What time is check-out at Krystal Cancun?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Krystal Cancun located?

Located in Zona Hotelera, this beachfront resort is connected to the convention center, 2.1 mi (3.4 km) from La Isla Shopping Mall, and within 6 mi (10 km) of Aquaworld and El Rey Ruins. Plaza Las Americas and Delfines Beach are also within 9 mi (15 km).

Can I cancel my reservation for free at Krystal Cancun and receive a full refund?

Yes, Krystal Cancun offers free cancellation on select room rates, because flexibility matters! Please refer to Krystal Cancun cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

Rating 10 - Excellent. 391 out of 1415 reviews" "
" "10 - Excellent 28%
Rating 8 - Good. 312 out of 1415 reviews" "
" "8 - Good 22%
Rating 6 - Okay. 244 out of 1415 reviews" "
" "6 - Okay 17%
Rating 4 - Poor. 202 out of 1415 reviews" "
" "4 - Poor 14%
Rating 2 - Terrible. 266 out of 1415 reviews" "
" "2 - Terrible 19%




Staff & service




Property conditions & facilities



10/10 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No es la primera vez que mi familia y yo nos hospedamos en Hotel Krystal y siempre nos llevamos una buena impresión. Siempre con ganas de volver, nos parece muy buena la ubicación, la playa del hotel es muy linda, el staff súper servicial, la comida del bufete buena también. Las habitaciones siempre limpias.
Stayed 2 nights in Nov 2022

10/10 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here several times. It's a close walk to the dining/bar area of Hotel Row (which is nice if you are going to drink and have a car.. Police will stop rental cars late at night). This is a good option if you are not doing the large all inclusive route. I added the breakfast option ($20 for 2) and it was well worth it. Hotel is nicely appointed and the staff all speak English. Parking on site is free. wi-fi worked well.
Stayed 1 night in Nov 2022

4/10 Poor

Sara, Chatsworth
Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property it’s in very bad condition, the handicap door ramp it’s under lock all the time, they don’t have access for handicap people, no tea, coffee or any amenities. The worst part was I find a cockroaches in my bathroom .
Stayed 3 nights in Nov 2022

6/10 Okay

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Walking in it was very nice and the wait was not too long. What we booked was not what we got, but the hotel moved us after we got to our initial room and we requested it be corrected. The room was clean and nice, bed was comfortable, but needed maintenance. The shower head had been pulled out of the wall, the tub spout had water gushing out of the top, fridge did not cool, and the AC squeaked all night but it worked.

10/10 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restrooms were clean the room was nice and clean I loved the view there was maybe two staff members who were not so friendly but overall my stay was great. The staff members who work in the aquarium buffet are great Mario Hill Castillo, Antonio they provided excellence service as well as room service girl Alondra and the bus boy Fernando they were so friendly,helpful couldn’t of asked for more they made my day in this hotel even more pleasant.
Stayed 2 nights in Oct 2022

10/10 Excellent

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We just came back (stayed Oct. 12-16). Absolutely love this property. Can’t beat the location!!! Henry @ check in was amazing!!! Also, activity coordinator Alejandro and Marco did an exceptional job keeping us entertained in pool area and karaoke night. We did not do All Inclusive but everything is walking distance. Beach area is amazing… go closer by the rocks to your left… no waves - best beach location in Cancun.
Stayed 4 nights in Oct 2022

6/10 Okay

Travelled with partner
Disliked: Cleanliness, amenities
Stayed 7 nights in Sep 2022

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stay there when going to Cancun. Couldn't ask for or expect more. Great time start to finish. Hated to leave.
Stayed 4 nights in Sep 2022

10/10 Excellent

Antoinette Melinda
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff and hotel was walking distance from several bars, restaurants and shops. I did not like the pressure to listen to their Krystal Vacation Club. I gave in and went to their presentation. The salespeople tried to sell me a vacation package. My tip, don't accept the perks they promises and don't attend the presentation, it's a scam.
Stayed 7 nights in Sep 2022

10/10 Excellent

Karla Gabriela Haro
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property in good condition friendly staff, everything was beautiful
Stayed 2 nights in Sep 2022