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Krystal Cancun

3.5 star property
Beach spa retreat walking distance from Forum Beach

Choose dates to view prices

your current months are August, 2024 and September, 2024.
August 2024
September 2024

Photo gallery for Krystal Cancun

View from room
Outdoor wedding area
4 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Family Studio, 1 King Bed with Sofa bed, Ocean View | Beach/ocean view
4 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Reviews

7.0

Good

Popular amenities

  • Pool
  • Bar
    BarBar
  • Hot tub
    Hot tubHot tub
  • Breakfast available
    Breakfast availableBreakfast available
  • Room service
    Room serviceRoom service
  • Gym
    GymGym

Explore the area

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Popular LocationCancun Convention Center3 min walk
  • Popular LocationGaviota Azul Beach3 min walk
  • Popular LocationForum Beach4 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)26 min drive

Most relevant reviews

ExperimentalCarousel

4/10 Poor

David
Jul. 2, 2024
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CA $240 total
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Aug 4 - Aug 5
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About the area

Cancun

Located on the beach, Krystal Cancun is in Zona Hotelera neighborhood and is connected to the convention center. La Isla Shopping Mall and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach and Punta Sur. Traveling with kids? Don't miss Ventura Park Cancun. With scuba diving, snorkeling, and parasailing nearby, you'll find plenty of adventures in the water.
Visit our Cancun travel guideOpens in a new window
View more Resorts in CancunOpens in a new window

What's nearby

  • Cancun Convention Center - 3 min walk
  • Gaviota Azul Beach - 3 min walk
  • Forum Beach - 4 min walk
  • La Isla Shopping Mall - 5 min drive
  • Hotel Zone Beaches - 12 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • ‪Mandala - ‬3 min walk
  • ‪Hooters - ‬3 min walk
  • ‪Krystal Cancún - ‬1 min walk
  • ‪Monkey Business - ‬3 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬6 min walk

About this property

Krystal Cancun

Family-friendly resort near La Isla Shopping Mall
Located close to Aquaworld and Plaza Las Americas, Krystal Cancun provides a swim-up bar, a poolside bar, and shopping on site. With amenities like a white sand beach and beach volleyball, this resort is the perfect place to soak up the sun. Indulge in a facial, aromatherapy, and a body wrap at the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, and Mexican cuisine. Fitness classes and yoga classes are offered at the gym; Krystal Cancun also has a garden, a playground, and a hair salon. In addition to dry cleaning/laundry services and car rentals on site, guests can connect to free in-room WiFi.
Other perks at this resort include:
  • An outdoor pool and a children's pool, with sun loungers and a swim-up bar
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), babysitting (surcharge), and massage treatment rooms
  • Luggage storage, an elevator, and a vegetable garden
  • Guest reviews speak highly of the beach locale, pool, and helpful staff
Room features
All 502 rooms boast comforts such as 24-hour room service and laptop-compatible safes, in addition to thoughtful touches like free WiFi and air conditioning. Guest reviews speak positively of the clean rooms at the property.
More amenities include:
  • Children's books and childcare services
  • Recycling and eco-friendly cleaning products
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • LED TVs with cable channels
  • Wardrobes/closets, coffee/tea makers, and heating

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 270 for adults and MXN 135 for children
  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mortero
  • Las Velas
  • Mediterraneo

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's books
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • Elevator (36 inch wide door)

More

  • 4 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 270 for adults and MXN 135 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Cancun Krystal
Krystal Cancun
Krystal Hotel
Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Hotel
Nh Hotels Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Cancun Cancun
Krystal Cancun Resort Cancun

Frequently asked questions

Does Krystal Cancun have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Krystal Cancun?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at Krystal Cancun on Aug 25, 2024 start from CA $151.26, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Krystal Cancun pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Krystal Cancun?

Self parking and valet parking are free at this property.

What time is check-in at Krystal Cancun?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Krystal Cancun?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Krystal Cancun located?

Located in Zona Hotelera, this beachfront resort is connected to the convention center, 2.1 mi (3.4 km) from La Isla Shopping Mall, and within 6 mi (10 km) of Aquaworld and El Rey Ruins. Plaza Las Americas and Delfines Beach are also within 9 mi (15 km).

Krystal Cancun Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 488 out of 1380 reviews" "
Rating 8 - Good. 287 out of 1380 reviews" "
Rating 6 - Okay. 206 out of 1380 reviews" "
Rating 4 - Poor. 169 out of 1380 reviews" "
Rating 2 - Terrible. 230 out of 1380 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fanatastic Beach
Stayed 3 nights in Jul 2024

6/10 Okay

Magdalena

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location is perfect but they need better communication with the customer because if you don’t ask they will charge you for stuff that you didn’t know and the beds are too small on the booking says queen size but in reality they are full size. Other than that everything good.
Stayed 4 nights in Jul 2024

2/10 Terrible

Elvira

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We found a big animal in the room
Stayed 4 nights in Jul 2024

4/10 Poor

Carolina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A bad experience… they don’t treat you the same if you do the reservation with Expedia or any others but with them. The Room didn’t have how to lock the balcony, the bathroom dirty, and the blankets also dirty. I requested towels for the beach and they said I had to wait because they were out of towels.
Stayed 1 night in Jul 2024

8/10 Good

Nelson

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
AC problems.
Stayed 7 nights in Jul 2024

8/10 Good

Luz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent. Beach views are amazing. When booking w/ expedia they gift you or give you discounts on things.
Stayed 5 nights in Jul 2024

4/10 Poor

Carolina

Disliked: Cleanliness, staff & service, property conditions & facilities
I liked the beach.
Stayed 1 night in Jul 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best service 10/10
Stayed 4 nights in Jul 2024

2/10 Terrible

JESUS

Stayed 1 night in Jun 2024

6/10 Okay

Nancy

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Perfect location around everything .. some staff is kinda rude .. overall great hotel
Stayed 5 nights in Jul 2024

8/10 Good

johnny

Bathroom need to update
Stayed 1 night in Jul 2024

10/10 Excellent

Yvette

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property common areas were nice. The location was perfect and the beachnwas absolutely amazing. They rooms need to be upgraded. Inwould give the rooms 3out of 5. The reaort i would rate a 4.
Stayed 3 nights in Jul 2024

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jun 2024

2/10 Terrible

Jose Tomas

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked all inclusive and was charged for every meal and drink, very disappointed
Stayed 1 night in Jul 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

2/10 Terrible

Will

Stayed 1 night in Jul 2024

2/10 Terrible

Oren

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unclean place, many mosquitoes, no air conditioner, not working, bad service, you ask for a towel after two hours, you still don't get bad service
Stayed 2 nights in Jul 2024

4/10 Poor

David

Stayed 2 nights in Jun 2024

10/10 Excellent

Agustin Vail

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place, I highly recommended nice pool and ocean view.
Stayed 3 nights in Jun 2024

2/10 Terrible

Doris

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible
Stayed 3 nights in Jun 2024

6/10 Okay

Roberto Carlos

Stayed 4 nights in Jun 2024

6/10 Okay

Francesca Olivia

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property is outdated and rooms & bathrooms need repainting (stained with rust). We reserved it for price and location to dining and shopping in the Cancun party centre. This is the only plus. I won’t recommend. I guess you get what you pay for. Multiple times in a day their sales person approach us to present about their vacation packages.
Stayed 3 nights in Jun 2024

10/10 Excellent

Essifel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rafael and Kurt where such a huge help and the staff was amazing, clean and beautiful place
Stayed 2 nights in Jun 2024

10/10 Excellent

Fiona

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Beautiful views. Right on beach. Well set out. Great food. Noisy at night with beach party music.
Stayed 5 nights in Jun 2024

6/10 Okay

Edgar, LAS VEGAS

Business traveller
Liked: Cleanliness, amenities
The property it’s clean. It’s very close to other hotels and dining nearby. They have good amenities however, the property does need some remodeling. It’s outdated, especially inside the rooms.
Stayed 2 nights in Jun 2024