Title: Krystal Cancun - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Krystal Cancun Family-friendly resort with 4 restaurants connected to the convention center in Cancun ![4 restaurants, breakfast, lunch, dinner served; Mexican cuisine](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/40e54a08.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/f3d7c22b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Cafe](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/0e2c3c46.jpg?impolicy=resizecrop&rw=297&ra=fit) ![4 restaurants, breakfast, lunch, dinner served; Mexican cuisine](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/f09d449e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/42687a98.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Travelers find Krystal Cancun on a pristine beach with four restaurants serving authentic Mexican dishes all day. The property features on-site shopping, a sun-drenched pool area, and a spa offering therapeutic massages and body wraps to enhance the beachside experience. 7.6 Good ## Popular amenities - - - - Spa - All-inclusive - Room service ## Room options ### Check availability for these dates Tonight [Nov. 7 - Nov. 8](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 8 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 8 of 8 rooms ![Standard Room, 1 King Bed, City View | View from room](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/59c062fa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, City View 7.4 Good 64 reviews ### Highlights Soundproofed Air conditioning Heating Connecting rooms available Free cribs/infant beds Dining table LED TV Blackout drapes/curtains - 344 sq ft - City view - Sleeps 2 - 1 King Bed ![Minibar, in-room safe, blackout drapes, soundproofing](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/351d803f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Room, 1 King Bed, Balcony, Ocean View 8.0 Very good 9 reviews ### Highlights Balcony Soundproofed Air conditioning Heating Connecting rooms available Free cribs/infant beds Dining table LED TV - 366 sq ft - Ocean view - Sleeps 3 - 1 King Bed ![Family Studio, 1 King Bed with Sofa bed, Ocean View](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/e4615c3a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Studio, 1 King Bed with Sofa bed, Ocean View 9.0 Wonderful 2 reviews ### Highlights Furnished balcony Soundproofed Air conditioning Heating Connecting rooms available Free cribs/infant beds Refrigerator Dining table - 431 sq ft - Ocean view - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed ![Minibar, in-room safe, blackout drapes, soundproofing](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/2fd0e21c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Romantic Room, 1 King Bed, Balcony, Oceanfront 8.0 Very good 15 reviews ### Highlights Balcony Soundproofed Air conditioning Heating Connecting rooms available Dining table LED TV Blackout drapes/curtains - 366 sq ft - Ocean view - Sleeps 2 - 1 King Bed ![Deluxe Room, 1 King Bed, Balcony, Ocean View](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/eb7702ec.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed, Balcony, Ocean View ### Highlights Balcony Soundproofed Air conditioning Heating Connecting rooms available Free cribs/infant beds Dining table LED TV - 344 sq ft - Ocean view - Sleeps 2 - 1 King Bed ![Deluxe Room, 2 Double Beds, Balcony, Ocean View](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/4cdadb6c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Double Beds, Balcony, Ocean View 7.2 Good 64 reviews ### Highlights Balcony Soundproofed Air conditioning Heating Connecting rooms available Free rollaway/extra beds Free cribs/infant beds Dining table - 344 sq ft - Ocean view - Sleeps 4 - 2 Double Beds ![Standard Room, 2 Double Beds, City View | View from room](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/ce1c5e10.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds, City View 7.6 Good 59 reviews ### Highlights Soundproofed Air conditioning Heating Connecting rooms available Free rollaway/extra beds Free cribs/infant beds Dining table LED TV - 344 sq ft - City view - Sleeps 4 - 2 Double Beds ![Club Room, 2 Double Beds, Balcony, Ocean View](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/cfa33f83.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Room, 2 Double Beds, Balcony, Ocean View ### Highlights Balcony Soundproofed Air conditioning Heating Connecting rooms available Free rollaway/extra beds Free cribs/infant beds Dining table - 366 sq ft - Ocean view - Sleeps 4 - 2 Double Beds ## You may also like Ad ![4 outdoor pools, free cabanas, pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/10000/100/100/b1c78b09_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Westin Resort & Spa, Cancun Zona Hotelera - Pool - Hot tub - Spa - Kids pool 8.6 Excellent 2,367 reviews CA $157 CA $196 total includes taxes & fees Nov 16 - Nov 17 [](https://www.expedia.ca/Cancun-Hotels-The-Westin-Resort-Spa.h100.Hotel-Information?chkin=2025-11-16&chkout=2025-11-17&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=51af1f5b-7f85-478d-aa08-546cc86893fe&top_cur=CAD) Ad ![Terrace/patio](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1500000/1498200/1498129/dc5d7357_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Melia Casa Maya Cancun All Inclusive Zona Hotelera - Pool - All-inclusive - Kids pool - Waterslide 8.2 Very good 294 reviews CA $437 CA $541 total includes taxes & fees Nov 18 - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Krystal-Cancun.h23809.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Krystal-Cancun.h23809.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.13474%2C-86.74527&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=bVS-V0wtewAhnQvYJtCl8wHEnd8=) Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500 #### What's nearby - Cancun Convention Center - 3 min walk - 0.3 km - Gaviota Azul Beach - 5 min walk - 0.4 km - Forum Beach - 5 min walk - 0.4 km - La Isla Shopping Mall - 17 min drive - 4.3 km - Hotel Zone Beaches - 20 min drive - 5.0 km #### Getting around - Cancun Intl. Airport (CUN) - 26 min drive #### Restaurants - ‪Hooters - ‬3 min walk - ‪Lobby Bar - ‬1 min walk - ‪Vips - ‬2 min walk - ‪Coral Café - ‬2 min walk - ‪Mediterraneo - ‬1 min walk ## About this property ### Krystal Cancun Family-friendly resort near La Isla Shopping Mall Located close to Aquaworld and Plaza Las Americas, Krystal Cancun provides a swim-up bar, a poolside bar, and shopping on site. With amenities like a beachfront location and beach volleyball, this resort is the perfect place to soak up the sun. Indulge in a body wrap, aromatherapy, and a massage at the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, and Mexican cuisine. Yoga classes are offered at the health club; the property also has a garden, a playground, and a hair salon. In addition to dry cleaning/laundry services and car rentals on site, guests can connect to free in-room WiFi. Other perks at this resort include: - An outdoor pool and a children's pool, along with sun loungers and a swim-up bar - Free self parking and valet parking - Buffet breakfast (surcharge), babysitting (surcharge), and a 24-hour front desk - Beach towels, 5 meeting rooms, and ATM/banking services - Guest reviews speak highly of the beach locale, pool, and helpful staff Room features All 502 rooms boast comforts such as 24-hour room service and laptop-compatible safes, in addition to thoughtful touches like free WiFi and air conditioning. Guest reviews speak positively of the clean rooms at the property. More amenities include: - Children's books and childcare services - Recycling and eco-friendly cleaning products - Bathrooms with rainfall showers and eco-friendly toiletries - 42-inch LED TVs with cable channels - Wardrobes/closets, coffee/tea makers, and heating ### All-inclusive details All-inclusive room rates at Krystal Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages In-room minibar (some restrictions) Dining and beverage availability limited at one or more venues ### Activities and facilities/equipment All onsite activities and use of facilities and equipment are included. ### Land activities Fitness facilities ## Similar properties ![On the beach, beach towels](https://images.trvl-media.com/lodging/1000000/580000/571400/571397/384b640e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Emporio Cancun Optional All Inclusive Zona Hotelera - Pool - All-inclusive - Spa - Kids pool 8.0 Very good 2,007 reviews CA $181 CA $225 total includes taxes & fees Dec 5 - Dec 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-06&selected=571397&PinnedHotelID=571397&HadPinnedHotel=true®ionId=-1&adults=2) ![4 outdoor pools, free cabanas, pool umbrellas](https://images.trvl-media.com/lodging/1000000/10000/100/100/ff4dcd76.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Westin Resort & Spa, Cancun Zona Hotelera - 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Parking included 7.6 Good 1,617 reviews CA $87 CA $111 total includes taxes & fees Nov 25 - Nov 26 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=58187053&PinnedHotelID=58187053&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/7000000/6210000/6209300/6209261/2a2dc5b3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Renovated Aloft Cancun Zona Hotelera - Pool - Pet-friendly - Free WiFi - Restaurant 8.6 Excellent 220 reviews CA $135 CA $170 total includes taxes & fees Dec 6 - Dec 7 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-06&endDate=2025-12-07&selected=6209261&PinnedHotelID=6209261&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/62000000/61420000/61419800/61419732/2315e27d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Residence Inn by Marriott Cancun Hotel Zone Zona Hotelera - Pool - Breakfast included - Free airport shuttle - Pet-friendly 8.8 Excellent 2,719 reviews CA $139 CA $179 total includes taxes & fees Nov 29 - Nov 30 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=61419732&PinnedHotelID=61419732&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site - Free valet parking on site - Limited onsite parking ### Food and drink - Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 390 for adults and MXN 195 for children - 3 bars/lounges - 4 restaurants - A poolside bar - A swim-up bar - Snack bar/deli ### Restaurants on site - Aquamarina - El Mortero - Las Velas - Mediterraneo ### Things to do - Beach volleyball - Children's pool - Free children's club - Full-service spa - Health club - Hot tub - Outdoor pool - Playground - Sauna - Shopping - Steam room - TV in common areas - Yoga classes ### Family friendly - Children's books - Children's pool - Children's toys - Dining table - Free children's club - In-room babysitting (surcharge) - Laundry facilities - Outdoor pool - Playground - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Guidebooks - Hair salon - Laundry facilities - Luggage storage - Water dispenser ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance - Wedding services ### Business services - 5 meeting rooms ### Outdoors - Beach towels - Beach umbrellas - Garden - On the beach - On the waterfront - Pool loungers - Vegetable garden ### Full-service spa - 2 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Facials - Manicures/pedicures - Massage - Spa open daily ### Accessibility - Elevator (36 inch wide door) ### More - 4 buildings - 8 floors - At least 80% lighting from LEDs - At least 80% of food locally-sourced - At least 80% organic food - Banquet hall - Comprehensive recycling policy - Eco-friendly cleaning products used - Local culture and ecosystem education - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - Reusable cups - Reusable tableware - Smoking not allowed - Vegan dining options - Vegetarian dining options - Water dispenser usage encouraged ## Room amenities ### Bedroom - Blackout drapes ### Bathroom - Free toiletries - Private bathroom - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 42-inch LED TV with cable channels ### Food and drink - 24-hour room service - Coffee/tea maker - Dining table - Minibar - Restaurant dining guides ### More - Air conditioning (climate-controlled) - Cleaning products are eco-friendly - Connecting rooms available - Eco-friendly toiletries - Heating - Iron/ironing board - Laptop-compatible safe - Phone - Recycling - Soundproofed rooms - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 79.20 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: approximately MXN 390 for adults and MXN 195 for children - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Cashless transactions are available This property uses eco-friendly cleaning products Safety features at this property include a fire extinguisher, a smoke detector, and a security system This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Property Registration Number 005-007-000112/2025 ### We should mention Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Cancun Krystal Krystal Cancun Krystal Hotel Krystal Hotel Cancun Krystal Cancun Hotel Cancun Nh Krystal Cancun Hotel Nh Krystal Hotel Cancun Krystal Cancun Hotel Nh Hotels Cancun Krystal Cancun Resort Krystal Resort Nh Hotels Cancun Krystal Hotel Cancun Nh Krystal Cancun Hotel Nh Krystal Hotel Cancun Krystal Cancun Resort Krystal Cancun Cancun Krystal Cancun Resort Cancun ## Frequently asked questions ### Does Krystal Cancun have a pool? > Yes, this property has an outdoor pool and a children's pool. ### How much does it cost to stay at Krystal Cancun? > As of Nov 7, 2025, prices found for a 1-night stay for 2 adults at Krystal Cancun on Dec 1, 2025 start from CA $208.7, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Cancun-Hotels-Krystal-Cancun.h23809.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Krystal Cancun pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Krystal Cancun? > Self parking and valet parking are free at this property. ### What time is check-in at Krystal Cancun? > Check-in start time: 3:00 PM; Check-in end time: anytime. ### What time is check-out at Krystal Cancun? > Check-out is at noon. Late check-out is available for a fee (subject to availability). ### Are there all-inclusive benefits at Krystal Cancun? > Some rate plans available at this property are all-inclusive. ### Where is Krystal Cancun located? > Located in Zona Hotelera, this beachfront resort is connected to the convention center, 2.1 mi (3.4 km) from La Isla Shopping Mall, and within 6 mi (10 km) of Aquaworld and El Rey Ruins. Plaza Las Americas and Delfines Beach are also within 9 mi (15 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Krystal Cancun Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 573 8 - Good 327 6 - Okay 212 4 - Poor 131 2 - Terrible 172 ### 7.8/10 Cleanliness ### 7.8/10 Staff & service ### 7.6/10 Amenities ### 7.2/10 Property conditions & facilities ### 7.8/10 Eco-friendliness ### 10/10 Excellent #### Jeffery Nov 4, 2025 Liked: Cleanliness, amenities, property conditions & facilities Staff members are always very professional, courteous and helpful. The hotel is located perfectly, with easy access to attractions in the hotel zone, and on a perfect stretch of beach ##### Jeffery Stayed 10 nights in Oct 2025 ### 10/10 Excellent #### Rafael Sep 4, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent Resort with amazing views of the ocean. ##### Rafael Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Hicham Jul 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good hotel ##### Hicham Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Shantoni Jun 4, 2025 Liked: Cleanliness, amenities, property conditions & facilities Great stay. The best view to the beach ##### Shantoni Stayed 2 nights in May 2025 ### 10/10 Excellent #### Racquel Jun 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The rooms are large and the beach view from our balcony was magnificent! The staff were all so friendly and accommodating. ##### Racquel Stayed 5 nights in Jun 2025 ### 6/10 Okay #### Pradtana Sep 11, 2025 Liked: Cleanliness, amenities, property conditions & facilities Overall is ok ##### Pradtana Stayed 6 nights in Aug 2025 ### 10/10 Excellent #### Gregory May 29, 2025 Liked: Cleanliness, amenities, property conditions & facilities Location, beachfront. Nice beach. ##### Gregory Stayed 2 nights in May 2025 ### 8/10 Good #### Haisan Jun 16, 2025 Liked: Cleanliness, amenities, property conditions & facilities The staff there are very friendly and the room that I was in was very clean and neat. I would go there again soon. ##### Haisan Stayed 4 nights in May 2025 ### 8/10 Good #### Rolando Alonso Muzquiz Aug 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities . ##### Rolando Alonso Muzquiz Stayed 4 nights in Aug 2025 ### 2/10 Terrible #### Rene Aug 2, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Awful place Ac wasn’t working and water kept coming out yellow ![](https://a.travel-assets.com/ugc/hotel-reviews/50317bdf-f756-4ee4-9514-982443dfc048-1754111163863.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Rene Stayed 6 nights in Jul 2025 ### 4/10 Poor #### Mark May 22, 2025 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort The outside was great. They had a good pool and vendors but the rooms were terrible. I won’t stay here again. ##### Mark Stayed 1 night in May 2025 ### 10/10 Excellent #### Monica Apr 7, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Loved it! The best view! We will be booking again in the future ![](https://a.travel-assets.com/ugc/hotel-reviews/FB7FB074D72A8CDB25A5BD4AD480677E2EF956471744035682986.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2254BA91FEAA0C277CCA8595F375A4939B4692D31744035712670.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/62F9070B69C5AF9479E7431ECBA2E6B0EF8FBE741744035712792.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Monica Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### SHARON Mar 28, 2025 Liked: Cleanliness, property conditions & facilities Excelente ##### SHARON Stayed 4 nights in Mar 2025 ### 2/10 Terrible #### Thiago Oct 20, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Get away from this hotel Saved 200 to sleep in a room full of humidity and construction noise all day. The place smells like swamp water the bathroom water is yellow and the bed and pillows are terrible. Even the ice tastes like sink water. The all inclusive is a joke the cheapest most tasteless food I have ever seen. To make it worse on my first night after drinking one beer a group of so called tourist police stopped me saying I was drunk. I had literally just arrived wasn’t drunk at all and ended up in a police station for 3 hours until I paid them 500 to get out. This hotel and the whole experience were a complete disaster. Never going back to Cancun and definitely never stay at this one star hotel. ![](https://a.travel-assets.com/ugc/hotel-reviews/07985c43-96ca-4274-9252-6d8ca52baafa-1760984634033.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/4b5cc3df-0dc9-4211-b31f-4f8be34089e7-1760984634065.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Thiago Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Eduardo Aug 1, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities All good ##### Eduardo Stayed 3 nights in Jul 2025 ### 6/10 Okay #### Karla Apr 6, 2025 Liked: Staff & service Disliked: Property conditions & facilities The property needs a lot of remodeling. ##### Karla Stayed 1 night in Apr 2025 ### 4/10 Poor #### Daniel Baltazar Apr 25, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities X ##### Daniel Baltazar Stayed 4 nights in Apr 2025 ### 2/10 Terrible #### Johnathon Jul 22, 2025 Liked: Property conditions & facilities Disliked: Cleanliness, staff & service They will do anything to take your money ##### Johnathon Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Chandra May 13, 2025 Liked: Cleanliness, staff & service The overall stay was beautiful. However, the was an issue with having hot water to shower and the water pressure was low after a hot long day of excursions. Also, the ocean view side requires renovations. Paying this type of cash money for a room should feel and look like you are coming into an oasis. The rooms are bland only the view was spectacular and hotel events were nice. Service amazing…. ##### Chandra Stayed 4 nights in May 2025 ### 6/10 Okay #### Earshla May 27, 2025 Liked: Cleanliness, property conditions & facilities Disliked: Amenities The only problem I had was the elevator in tower a took forever ##### Earshla Stayed 3 nights in May 2025 ### 2/10 Terrible #### erika May 3, 2025 Disliked: Cleanliness, staff & service Staff don't know how to speak English hard to understand what guest needed and concern, they should hire know how to speak different dialect especially English, staff need to respect guests . ##### erika Stayed 4 nights in Apr 2025 ### 2/10 Terrible #### Ahara Jun 29, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Not like ##### Ahara Stayed 2 nights in Jun 2025 ### 6/10 Okay #### Eunice Mar 27, 2025 Liked: Cleanliness, staff & service An excellent and wide beach. We had two superb massages on the beach. A Young waiter hiked six floors to bring us breakfast when the elevator was out of order. The concierge was helpful when we had concerns. The waves were too large for swimming, but the hotel can’t be held responsible for that. I would have appreciated a shuttle to the airport… othe nights were very quiet and sleep was easy to find. ##### Eunice Stayed 3 nights in Mar 2025 ### 2/10 Terrible #### Verified traveller Mar 20, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Music all night. Too loud, stay elsewhere. Blaring music with thumping base untill after 4am....no warning....If you want to sleep DO NOT STAY HERE. ##### Verified traveller Stayed 1 night in Mar 2025 ### 4/10 Poor #### Eric Mar 25, 2025 Liked: Cleanliness, amenities Rooms are not adjoining or staff do not put families in adjoining rooms ##### Eric Stayed 4 nights in Mar 2025 ## Expedia's Latest Trends ### Hotels > [Smart Cancun The Urban Oasis](https://www.expedia.ca/Cancun-Hotels-Smart-Cancun-By-Oasis.h978748.Hotel-Information) > > [All Ritmo Cancun Resort & Water Park - All Inclusive](https://www.expedia.ca/Cancun-Hotels-All-Ritmo-Cancun-Resort-Water-Park.h375956.Hotel-Information) > > [Wyndham Alltra Playa del Carmen Adults Only All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Wyndham-Alltra-Playa-Del-Carmen-Adults-Only-All-Inclusive.h522220.Hotel-Information) > > [Krystal Urban Cancun & Beach Club](https://www.expedia.ca/Cancun-Hotels-Krystal-Urban-Cancun-Centro.h20167293.Hotel-Information) > > [Finest Playa Mujeres by The Excellence Collection - All Inclusive](https://www.expedia.ca/Punta-Sam-Hotels-Finest-Playa-Mujeres-By-The-Excellence-Collection-All-Inclusive.h8673168.Hotel-Information) > > [Hotel Riu Palace Riviera Maya - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Riu-Palace-Riviera-Maya-All-Inclusive.h1370022.Hotel-Information) > > [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > > [Oh! 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