Title: Krystal Cancun - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Krystal Cancun Family-friendly fun on the beach, with outdoor pool ![4 restaurants, breakfast, lunch, dinner served; Mexican cuisine](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/40e54a08.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Cafe](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/0e2c3c46.jpg?impolicy=resizecrop&rw=297&ra=fit) ![4 restaurants, breakfast, lunch, dinner served; Mexican cuisine](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/f09d449e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/f3d7c22b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/42687a98.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Travelers find Krystal Cancun on a pristine beach with four restaurants serving authentic Mexican dishes all day. The property features on-site shopping, a sun-drenched pool area, and a spa offering therapeutic massages and body wraps to enhance the beachside experience. 7.6 Good ## Popular amenities - - - - Spa - All-inclusive - Hot tub ## Room options ### Check availability for these dates # Tonight [Sep. 17 - Sep. 18](https://www.expedia.ca/Hotel-Search?startDate=2025-09-17&endDate=2025-09-18&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-09-17&endDate=2025-09-18&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) # Tomorrow [Sep. 18 - Sep. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-09-18&endDate=2025-09-19&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-09-18&endDate=2025-09-19&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) # This weekend [Sep. 19 - Sep. 21](https://www.expedia.ca/Hotel-Search?startDate=2025-09-19&endDate=2025-09-21&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-09-19&endDate=2025-09-21&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) # Next weekend [Sep. 26 - Sep. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 8 of 8 rooms ![Minibar, in-room safe, blackout drapes, soundproofing](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/2fd0e21c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Romantic Room, 1 King Bed, Balcony, Oceanfront 8.0 Very good 15 reviews ### Highlights Balcony Soundproofed Air conditioning Heating Connecting rooms available Dining table LED TV Blackout drapes/curtains - 366 sq ft - Ocean view - Sleeps 2 - 1 King Bed ![Standard Room, 2 Double Beds, City View | View from room](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/ce1c5e10.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds, City View 7.6 Good 59 reviews ### Highlights Soundproofed Air conditioning Heating Connecting rooms available Free rollaway/extra beds Free cribs/infant beds Dining table LED TV - 344 sq ft - City view - Sleeps 4 - 2 Double Beds ![Standard Room, 1 King Bed, City View | View from room](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/59c062fa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, City View 7.4 Good 63 reviews ### Highlights Soundproofed Air conditioning Heating Connecting rooms available Free cribs/infant beds Dining table LED TV Blackout drapes/curtains - 344 sq ft - City view - Sleeps 2 - 1 King Bed ![Club Room, 2 Double Beds, Balcony, Ocean View](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/cfa33f83.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Room, 2 Double Beds, Balcony, Ocean View ### Highlights Balcony Soundproofed Air conditioning Heating Connecting rooms available Free rollaway/extra beds Free cribs/infant beds Dining table - 366 sq ft - Ocean view - Sleeps 4 - 2 Double Beds ![Minibar, in-room safe, blackout drapes, soundproofing](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/351d803f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Room, 1 King Bed, Balcony, Ocean View 8.0 Very good 9 reviews ### Highlights Balcony Soundproofed Air conditioning Heating Connecting rooms available Free cribs/infant beds Dining table LED TV - 366 sq ft - Ocean view - Sleeps 3 - 1 King Bed ![Family Studio, 1 King Bed with Sofa bed, Ocean View](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/e4615c3a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Studio, 1 King Bed with Sofa bed, Ocean View 9.0 Wonderful 2 reviews ### Highlights Furnished balcony Soundproofed Air conditioning Heating Connecting rooms available Free cribs/infant beds Refrigerator Dining table - 431 sq ft - Ocean view - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed ![Deluxe Room, 2 Double Beds, Balcony, Ocean View](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/4cdadb6c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Double Beds, Balcony, Ocean View 7.2 Good 64 reviews ### Highlights Balcony Soundproofed Air conditioning Heating Connecting rooms available Free rollaway/extra beds Free cribs/infant beds Dining table - 344 sq ft - Ocean view - Sleeps 4 - 2 Double Beds ![Deluxe Room, 1 King Bed, Balcony, Ocean View](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/eb7702ec.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed, Balcony, Ocean View ### Highlights Balcony Soundproofed Air conditioning Heating Connecting rooms available Free cribs/infant beds Dining table LED TV - 344 sq ft - Ocean view - Sleeps 2 - 1 King Bed ## You may also like Ad ![4 outdoor pools, free cabanas, pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/10000/100/100/b1c78b09_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Westin Resort & Spa, Cancun Zona Hotelera - Pool - Hot tub - Spa - Kids pool 8.6 Excellent 2,253 reviews CA $133 CA $167 total includes taxes & fees Sep 23 - Sep 24 [](https://www.expedia.ca/Cancun-Hotels-The-Westin-Resort-Spa.h100.Hotel-Information?chkin=2025-9-23&chkout=2025-9-24&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=308cb103-37f6-43fc-8af7-2eb683596699&top_cur=CAD) Ad ![4 outdoor pools, free cabanas, sun loungers](https://images.trvl-media.com/lodging/61000000/60600000/60598700/60598682/d4563b0c.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos - On private beach - Pool - Hot tub - All-inclusive 8.4 Very good 2,098 reviews CA $327 CA $401 total includes taxes & fees Sep 18 - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Krystal-Cancun.h23809.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Krystal-Cancun.h23809.Hotel-Information) ## About the area Located on the beach, Krystal Cancun is in Zona Hotelera neighborhood and is connected to the convention center. La Isla Shopping Mall and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach and Punta Sur. Aquaworld and El Rey Ruins are two other places to visit that come recommended. With scuba diving, snorkeling, and parasailing nearby, you'll find plenty of adventures in the water. [Visit our Cancun travel guide](https://www.expedia.ca/Cancun.dx179995) [View more Resorts in Cancun](https://www.expedia.ca/Cancun-Resort-Hotels.d179995-aaResortHotels.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.13474%2C-86.74527&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=bVS-V0wtewAhnQvYJtCl8wHEnd8=) Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500 ### What's nearby - Cancun Convention Center - 3 min walk - 0.3 km - Gaviota Azul Beach - 5 min walk - 0.4 km - Forum Beach - 5 min walk - 0.4 km - La Isla Shopping Mall - 7 min drive - 3.9 km - Hotel Zone Beaches - 8 min drive - 4.7 km ### Getting around - Cancun Intl. Airport (CUN) - 26 min drive ### Restaurants - ‪Lobby Bar - ‬1 min walk - ‪Hooters - ‬3 min walk - ‪Vips - ‬2 min walk - ‪Mandala - ‬3 min walk - ‪Krystal Cancún (Beach Bar) - ‬1 min walk ## About this property ### Krystal Cancun Family-friendly resort near La Isla Shopping Mall Located close to Aquaworld and Plaza Las Americas, Krystal Cancun provides a swim-up bar, a poolside bar, and shopping on site. With amenities like a white sand beach and beach volleyball, this resort is the perfect place to soak up the sun. Indulge in a body scrub, a manicure/pedicure, and aromatherapy at the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, and Mexican cuisine. Yoga classes are offered at the health club; the property also has a garden, a playground, and a hair salon. In addition to dry cleaning/laundry services and car rentals on site, guests can connect to free in-room WiFi. Other perks at this resort include: - An outdoor pool and a children's pool, along with sun loungers and a swim-up bar - Free self parking and valet parking - Buffet breakfast (surcharge), babysitting (surcharge), and a vegetable garden - A 24-hour front desk, a water dispenser, and luggage storage - Guest reviews speak highly of the beach locale, pool, and helpful staff Room features All 502 rooms boast comforts such as 24-hour room service and laptop-compatible safes, in addition to thoughtful touches like free WiFi and air conditioning. Guest reviews speak positively of the clean rooms at the property. More amenities include: - Children's books and childcare services - Recycling and eco-friendly cleaning products - Bathrooms with rainfall showers and eco-friendly toiletries - 42-inch LED TVs with cable channels - Wardrobes/closets, coffee/tea makers, and heating ### All-inclusive details All-inclusive room rates at Krystal Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages In-room minibar (some restrictions) Dining and beverage availability limited at one or more venues ### Activities and facilities/equipment All onsite activities and use of facilities and equipment are included. ### Land activities Fitness facilities ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site - Free valet parking on site - Limited onsite parking ### Food and drink - Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 390 for adults and MXN 195 for children - 3 bars/lounges - 4 restaurants - A poolside bar - A swim-up bar - Snack bar/deli ### Restaurants on site - Aquamarina - El Mortero - Las Velas - Mediterraneo ### Things to do - Beach volleyball - Children's pool - Free children's club - Full-service spa - Health club - Hot tub - Outdoor pool - Playground - Sauna - Shopping - Steam room - TV in common areas - Yoga classes ### Family friendly - Children's books - Children's pool - Children's toys - Dining table - Free children's club - In-room babysitting (surcharge) - Laundry facilities - Outdoor pool - Playground - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Guidebooks - Hair salon - Laundry facilities - Luggage storage - Water dispenser ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance - Wedding services ### Business services - 5 meeting rooms ### Outdoors - Beach towels - Beach umbrellas - Garden - On the beach - On the waterfront - Pool loungers - Vegetable garden ### Full-service spa - 2 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Facials - Manicures/pedicures - Massage - Spa open daily ### Accessibility - Elevator (36 inch wide door) ### More - 4 buildings - 8 floors - At least 80% lighting from LEDs - At least 80% of food locally-sourced - At least 80% organic food - Banquet hall - Comprehensive recycling policy - Eco-friendly cleaning products used - Local culture and ecosystem education - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - Reusable cups - Reusable tableware - Smoking not allowed - Vegan dining options - Vegetarian dining options - Water dispenser usage encouraged ## Room amenities ### Bedroom - Blackout drapes ### Bathroom - Free toiletries - Private bathroom - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 42-inch LED TV with cable channels ### Food and drink - 24-hour room service - Coffee/tea maker - Dining table - Minibar - Restaurant dining guides ### More - Air conditioning (climate-controlled) - Cleaning products are eco-friendly - Connecting rooms available - Eco-friendly toiletries - Heating - Iron/ironing board - Laptop-compatible safe - Phone - Recycling - Soundproofed rooms - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 79.20 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: approximately MXN 390 for adults and MXN 195 for children - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Cashless transactions are available This property uses eco-friendly cleaning products Safety features at this property include a fire extinguisher, a smoke detector, and a security system This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Cancun Krystal Krystal Cancun Krystal Hotel Krystal Hotel Cancun Krystal Cancun Hotel Cancun Nh Krystal Cancun Hotel Nh Krystal Hotel Cancun Krystal Cancun Hotel Nh Hotels Cancun Krystal Cancun Resort Krystal Resort Nh Hotels Cancun Krystal Hotel Cancun Nh Krystal Cancun Hotel Nh Krystal Hotel Cancun Krystal Cancun Resort Krystal Cancun Cancun Krystal Cancun Resort Cancun ## Frequently asked questions ### Does Krystal Cancun have a pool? > Yes, this property has an outdoor pool and a children's pool. ### How much does it cost to stay at Krystal Cancun? > As of Sept 17, 2025, prices found for a 1-night stay for 2 adults at Krystal Cancun on Sept 27, 2025 start from CA $168.44, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Cancun-Hotels-Krystal-Cancun.h23809.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Krystal Cancun pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Krystal Cancun? > Self parking and valet parking are free at this property. ### What time is check-in at Krystal Cancun? > Check-in start time: 3:00 PM; Check-in end time: anytime. ### What time is check-out at Krystal Cancun? > Check-out is at noon. Late check-out is available for a fee (subject to availability). ### Are there all-inclusive benefits at Krystal Cancun? > Some rate plans available at this property are all-inclusive. ### Where is Krystal Cancun located? > Located in Zona Hotelera, this beachfront resort is connected to the convention center, 2.1 mi (3.4 km) from La Isla Shopping Mall, and within 6 mi (10 km) of Aquaworld and El Rey Ruins. Plaza Las Americas and Delfines Beach are also within 9 mi (15 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Krystal Cancun Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 575 8 - Good 318 6 - Okay 213 4 - Poor 134 2 - Terrible 170 ### 7.8/10 Cleanliness ### 7.6/10 Staff & service ### 7.6/10 Amenities ### 7.2/10 Property conditions & facilities ### 7.8/10 Eco-friendliness ### 10/10 Excellent #### Rafael Sep 4, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent Resort with amazing views of the ocean. ##### Rafael Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### juana Aug 24, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I really enjoyed everything from this hotel ##### juana Stayed 7 nights in Aug 2025 ### 10/10 Excellent #### P Aug 15, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Walking distance from restaurant, markets, clubs. Hotel staff is great, food was good, overall strongly recommend ##### P Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### Hicham Jul 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good hotel ##### Hicham Stayed 2 nights in Jun 2025 ### 8/10 Good #### Jason Jul 26, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Beach is BEAUTIFUL ##### Jason Stayed 7 nights in Jul 2025 ### 10/10 Excellent #### yedizeth Aug 1, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff is incredibly friendly ##### yedizeth Stayed 3 nights in Jul 2025 ### 6/10 Okay #### Pradtana Sep 11, 2025 Liked: Cleanliness, amenities, property conditions & facilities Overall is ok ##### Pradtana Stayed 6 nights in Aug 2025 ### 2/10 Terrible #### Lealyn Sep 7, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Worse resort.not recommended ##### Lealyn Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Robert Jun 1, 2025 Liked: Cleanliness, amenities, property conditions & facilities The perfect spot to get away… service is great. ![](https://a.travel-assets.com/ugc/hotel-reviews/2cb2a750-fdee-4ca6-9bda-4741d603a23c-1748805708621.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/35158229-fce5-4820-b2ae-464357b8a30a-1748805707755.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Robert Stayed 7 nights in May 2025 ### 8/10 Good #### MIRIAM CECILIA Aug 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The breakfast buffet was very good, walking distance to nightlife specially coco bongo, It was a very good follow up regarding an issue with my room, the personal super nice and welcoming, the only thing I can point out they where trying to give us a “conference” in order to advertise the hotel and give us discounts if we hear the conference, they where very pushy with that and was a little bit annoying. But above all great hotel thank you so much. ##### MIRIAM CECILIA Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Shantoni Jun 4, 2025 Liked: Cleanliness, amenities, property conditions & facilities Great stay. The best view to the beach ##### Shantoni Stayed 2 nights in May 2025 ### 8/10 Good #### De Amor Jul 16, 2025 Liked: Cleanliness, amenities The property was close to all the nightlife market place and Starbucks. Convenient to the bus transportation and the Ferry to Isla Las Muejeres. Friendly staff and clean room. ![](https://a.travel-assets.com/ugc/hotel-reviews/c4d69aac-5f41-4183-801b-83a2c2339c1e-1752624943415.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/e057c323-611b-40f4-968f-b35d9b8747ee-1752624943289.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5554d6cd-3be1-4a68-88fe-5c11039e377a-1752624943307.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### De Amor Stayed 5 nights in Jun 2025 ### 10/10 Excellent #### Christopher May 9, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location ##### Christopher Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Eduardo Aug 1, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities All good ##### Eduardo Stayed 3 nights in Jul 2025 ### 6/10 Okay #### Johana Aug 14, 2025 Disliked: Staff & service, property conditions & facilities This hotel is very outdated. The beds were hard as the floor and the staff was just eh. Nothing really stood out, would not stay here again. ##### Johana Stayed 4 nights in Aug 2025 ### 8/10 Good #### Graeme May 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful location and excellent service ##### Graeme Stayed 2 nights in May 2025 ### 10/10 Excellent #### Racquel Jun 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The rooms are large and the beach view from our balcony was magnificent! The staff were all so friendly and accommodating. ##### Racquel Stayed 5 nights in Jun 2025 ### 10/10 Excellent #### Shamiya Jun 11, 2025 Liked: Cleanliness, amenities Property was very nice. ##### Shamiya Stayed 3 nights in May 2025 ### 4/10 Poor #### Enrique Sep 13, 2025 Liked: Staff & service Disliked: Cleanliness We had a party of 12 all staying at the hotel. All but one couple had to change rooms. Loud music untill the very late hours. AC went out in two of the rooms in the middle of the night. The staff was helpful and friendly but the entire experience overall was a nightmare. ##### Enrique Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Claudia Jun 30, 2025 Liked: Cleanliness, staff & service, property conditions & facilities The beach ##### Claudia Stayed 4 nights in Jun 2025 ### 2/10 Terrible #### Miguel Sep 12, 2025 Disliked: Amenities, property conditions & facilities The photos were not the actual room. This is a very old outdated hotel that needs renovations badly. I chose a beach view and sadly I got an angled beach view with the other hangke being rooftops. ! I will never stay at this hotel again. Be very careful for what you pay for. ![Not exactly a beach front view.](https://a.travel-assets.com/ugc/hotel-reviews/fa990584-6513-499c-ac79-56532a0b6a1e-1757690890196.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![This is the other angle of the beach front view. Not the balcony chairs that were in the pictures.](https://a.travel-assets.com/ugc/hotel-reviews/f4602411-ffb2-4a49-abd5-a6d8559a2bd7-1757690890177.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/183e33b5-93d4-467b-9bac-bae120ebe9b4-1757690889771.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Miguel Stayed 7 nights in Sep 2025 ### 8/10 Good #### Haisan Jun 16, 2025 Liked: Cleanliness, amenities, property conditions & facilities The staff there are very friendly and the room that I was in was very clean and neat. I would go there again soon. ##### Haisan Stayed 4 nights in May 2025 ### 6/10 Okay #### Gloria Jun 25, 2025 Disliked: Amenities, property conditions & facilities This hotel is clean and has nice staff, but the rooms need to be modernized. ##### Gloria Stayed 2 nights in Jun 2025 ### 6/10 Okay #### Anthony Jun 6, 2025 Liked: Staff & service The restaurant wait staff was excellent. ##### Anthony Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Desiree Jun 26, 2025 Liked: Cleanliness, amenities, property conditions & facilities I definitely recommend this place to stay especially if you’re traveling with your little ones. You have the beach in front and different pools within the hotel. The area is very nice. Accesible to get around walking ##### Desiree Stayed 7 nights in Jun 2025 ## Expedia's Latest Trends ### Hotels > [Smart Cancun The Urban Oasis](https://www.expedia.ca/Cancun-Hotels-Smart-Cancun-By-Oasis.h978748.Hotel-Information) > > [All Ritmo Cancun Resort & Water Park - All Inclusive](https://www.expedia.ca/Cancun-Hotels-All-Ritmo-Cancun-Resort-Water-Park.h375956.Hotel-Information) > > [Wyndham Alltra Playa del Carmen Adults Only All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Wyndham-Alltra-Playa-Del-Carmen-Adults-Only-All-Inclusive.h522220.Hotel-Information) > > [Krystal Urban Cancun & Beach Club](https://www.expedia.ca/Cancun-Hotels-Krystal-Urban-Cancun-Centro.h20167293.Hotel-Information) > > [Finest Playa Mujeres by The Excellence Collection - All Inclusive](https://www.expedia.ca/Punta-Sam-Hotels-Finest-Playa-Mujeres-By-The-Excellence-Collection-All-Inclusive.h8673168.Hotel-Information) > > [Hotel Riu Palace Riviera Maya - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Riu-Palace-Riviera-Maya-All-Inclusive.h1370022.Hotel-Information) > > [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > > [Oh! 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