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Riu Cancun All Inclusive

Photo gallery for Riu Cancun All Inclusive

Front of property
On the beach, white sand, sun loungers, beach towels
4 outdoor pools, pool umbrellas, sun loungers
4 outdoor pools, pool umbrellas, sun loungers
4 outdoor pools, pool umbrellas, sun loungers

Overview of Riu Cancun All Inclusive

Riu Cancun All Inclusive

3.5 star property

8.0/10 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning
Map
Blvd. Kukulcan Km 8.5, Manzana 50, Lote 5, Zona Hotelera, Cancun, QROO, 77500

Explore the area

  • Popular LocationCancun Convention Center8 min walk
  • Popular LocationGaviota Azul Beach8 min walk
  • Popular LocationChac Mool Beach15 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)31 min drive

Room options

About this area

Cancun

Located on the beach, Riu Cancun All Inclusive is in Zona Hotelera, a neighborhood in Cancun with good shopping. Yamil Lu'um Archaeological Zone and San Miguelito are local landmarks, and travelers looking to shop may want to visit La Isla Shopping Mall and Plaza Caracol Mall. West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Extreme Adventure are also worth visiting. With scuba diving and parasailing nearby, you'll find plenty of adventures in the water. Guests love the property's location for the nightlife.
Visit our Cancun travel guideOpens in a new window
Map

What's nearby

  • Plaza Caracol Mall - 2 min walk
  • Cancun Convention Center - 8 min walk
  • Gaviota Azul Beach - 8 min walk
  • Forum Beach - 9 min walk
  • Chac Mool Beach - 15 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 31 min drive

Restaurants

  • Riu - 1 min walk
  • Kawachi Specialty Restaurant - 1 min walk
  • Starbucks - 2 min walk
  • Turquesa Restaurant - 1 min walk
  • Starbucks - 4 min walk

About this property

Riu Cancun All Inclusive

3.5-star all-inclusive property located in Zona Hotelera
Take advantage of a free breakfast buffet, 18 holes of golf, and a nightclub at Riu Cancun All Inclusive. With a white sand beach, beach massages, and sun loungers, this property is the perfect place to soak up some sun. Indulge in a massage, a facial, and a manicure/pedicure at Renova Spa, the onsite spa. Be sure to enjoy a meal at any of the 6 onsite restaurants, which feature Italian cuisine and a poolside location. Enjoy the health club, as well as activities like beach volleyball, surfing/body boarding, and windsurfing. Stay connected with free in-room WiFi, and guests can find other amenities such as a swim-up bar and a poolside bar.
Other perks at this property include:
  • 4 outdoor pools with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking
  • Limo/town car service, express check-out, and luggage storage
  • ATM/banking services, a computer station, and massage treatment rooms
  • Guest reviews give top marks for the surrounding nightlife
Room features
All 569 rooms have comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches like free WiFi and safes. Guests reviews give good marks for the clean rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 32-inch flat-screen TVs with satellite channels
  • Balconies, recycling, and ceiling fans

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Volleyball

Lessons/classes/games

Water fitness

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily
  • 5 bars/lounges
  • 6 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kawachi
  • Kulinarium
  • La Toscana
  • Miramar
  • Turquesa

Things to do

  • 18 holes of golf
  • 4 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Full-service spa
  • Health club
  • Nightclub
  • Shopping
  • Snorkeling
  • Spa tub
  • Surfing/bodyboarding
  • TV in common areas
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Babysitting (surcharge)
  • Grocery/convenience store
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Facials
  • Manicures/pedicures
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path to elevator
  • Wheelchairs on site

More

  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower only
  • Towels

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Similar properties

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Cancun
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Zona Hotelera
Zona Hotelera
3 star
3 star
All-inclusive resort
All-inclusive resort
Hot tub
Hot tub
Business-friendly
Business-friendly
Guest rating 3.5+
Guest rating 3.5+
Parking included
Parking included

Policies

Check-in

Check-in from 3:00 PM - 11:30 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 72.62 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Riu
All Inclusive Riu Cancun
Cancun All Inclusive Riu
Cancun Riu
Cancun Riu All Inclusive
Riu
Riu All Inclusive
Riu All Inclusive Cancun
Riu Cancun
Riu Cancun All Inclusive
Cancun Riu Hotel
Riu Cancun Hotel Cancun
Riu Cancun Mexico
Rui Cancun
Riu Cancun All Inclusive All-inclusive property
Riu All Inclusive All-inclusive property

Frequently asked questions

Does Riu Cancun All Inclusive have a pool?

Yes, this property has 4 outdoor pools.

Is Riu Cancun All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Riu Cancun All Inclusive?

Self parking is free at this property.

What time is check-in at Riu Cancun All Inclusive?

Check-in is from 3:00 PM - 11:30 PM.

What time is check-out at Riu Cancun All Inclusive?

Check-out is at 11:00 AM.

Are there all-inclusive benefits at Riu Cancun All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, surfing/body boarding, volleyball, and more.

Where is Riu Cancun All Inclusive located?

Located in Zona Hotelera, this beachfront property is next to a golf course and within 3 mi (5 km) of Caracol Beach, Tortuga Beach, and La Isla Shopping Mall. Playa Ancha and Hotel Zone Beaches are also within 10 minutes.

Can I cancel my reservation for free at Riu Cancun All Inclusive and receive a full refund?

Yes, Riu Cancun All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Riu Cancun All Inclusive cancellation policy on our site for more details about any exclusions or requirements.

Riu Cancun All Inclusive Reviews

Riu Cancun All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1365 out of 2908 reviews" "
" "10 - Excellent 47%
Rating 8 - Good. 722 out of 2908 reviews" "
" "8 - Good 25%
Rating 6 - Okay. 363 out of 2908 reviews" "
" "6 - Okay 12%
Rating 4 - Poor. 228 out of 2908 reviews" "
" "4 - Poor 8%
Rating 2 - Terrible. 230 out of 2908 reviews" "
" "2 - Terrible 8%

8.4/10

Cleanliness

8.6/10

Staff & service

7.9/10

Amenities

7.9/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities
Great beach area and plenty of swimming options
Stayed 5 nights in Mar 2023

10/10 Excellent

Viviana J Vallejo Leonardo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
RIU CANCUN is a fantastic place. The food, staff, shows, and drinks every day have something different to do and to entertain us. The only inconvenience we had was they don't have shuttle bus transportation to the airport, and they told us that we needed to take a taxi which costs $65 dollars. So I decided to request an Uber because they charge around $23, and they kicked me out of the hotel to wait outside on the street. And when Uber arrived, the others taxis from outside started a fight with the driver and with us also. They began yell at us, insulting us, and pushing me not to get into the uber to the point the driver was about to call 911. It was a terrible experience. BE AWARE of the taxi drivers, they will charge 3 times more for a ride, and if you don't use their service, they will start to talk nasty to you and make you afraid of walking or taking an uber bus or something different from them.
Stayed 4 nights in Mar 2023

8/10 Good

Shubham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good property in terms of food, cleanliness, safety and shopping convenience. They offer lots of activities around pool areas also staff around pool is friendly. Housekeeping staff does excellent job in terms of room cleanliness.
Stayed 5 nights in Mar 2023

4/10 Poor

Gremys

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
the hotel staff was nice enough to acomodate us after a horrible experience checking in, 2 rooms were given, however, 1 was already opened and seemed like someone grabbed stuff from the minibar and took off, the second room given was occupied by people and all of their belongings were still in the room. Gladly we ended up in another resort
Stayed 4 nights in Mar 2023

2/10 Terrible

Abanob

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was rude, we asked for refills on water bottles and it took them two days to bring them after asking for 4 times. Staff were also rude when asking to dine in certain restaurants and change up rules depending on how much you tip them.
Stayed 5 nights in Mar 2023

4/10 Poor

Monica

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It was no transportation from the airport and no 24 hours food also it no room services
Stayed 6 nights in Mar 2023

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service
Stayed 6 nights in Mar 2023

8/10 Good

Heriberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pools and entertainment are excellent, drinks are very good. Snacks at the snack bar could use a little upgrade.
Stayed 5 nights in Mar 2023

8/10 Good

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place altho loud in the evenings, very helpful and efficient, spotless and welcoming!
Stayed 7 nights in Mar 2023

8/10 Good

Angelique

Liked: Cleanliness, staff & service, property conditions & facilities
The resort was lovely and the team was outstanding. They staff was super nice, attentive and I loved that they would walk with you to the clubs at night. The resort is in a convenient area, about a five minute walk to all the clubs and has a lot of shopping just across the street from the hotel. My one negative is that the drinks are made of cheap alcohol so be prepared.
Stayed 5 nights in Mar 2023

General hotel information

Hotel location
Cancun
Star rating
3.5 star property
Nearest airport
Cancun, Quintana Roo (CUN-Cancun Intl.)
Accommodation type
Apart Hotels