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Riu Cancun All Inclusive

Photo gallery for Riu Cancun All Inclusive

Front of property
On the beach, white sand, sun loungers, beach towels
4 outdoor pools, pool umbrellas, sun loungers
4 outdoor pools, pool umbrellas, sun loungers
4 outdoor pools, pool umbrellas, sun loungers

Overview of Riu Cancun All Inclusive

Riu Cancun All Inclusive

3.5 star property

8.0/10 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning
Map
Blvd. Kukulcan Km 8.5, Manzana 50, Lote 5, Zona Hotelera, Cancun, QROO, 77500

Explore the area

  • Popular LocationBenito Juarez Municipal Building9 min walk
  • Popular LocationCristo Rey Church12 min walk
  • Popular LocationMercado 2320 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)28 min drive

Room options

About this area

Cancun

Located on the beach, Riu Cancun All Inclusive is in Downtown Cancun, a neighborhood in Cancun with good shopping. Temple of the Warriors and El Meco Archaeological Site are local landmarks, and travelers looking to shop may want to visit La Isla Shopping Mall and Mercado Ki Huic. Extreme Adventure and Costa Occidental de Isla Mujeres National Park are also worth visiting. With scuba diving and parasailing nearby, you'll find plenty of adventures in the water. Guests love the property's location for the nightlife.

What's nearby

  • Benito Juarez Municipal Building - 9 min walk
  • Las Palapas Park - 10 min walk
  • Cristo Rey Church - 12 min walk
  • Plaza Las Americas - 14 min walk
  • Mercado 23 - 20 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 30 min drive

Restaurants

  • Peter's Restaurant - 2 min walk
  • Los De Chiwas - 3 min walk
  • Locanda Paolo - 4 min walk
  • El Polilla - 4 min walk
  • El Poblano - 5 min walk

About this property

Riu Cancun All Inclusive

3.5-star all-inclusive property located in Downtown Cancun
A free breakfast buffet, 18 holes of golf, and a nightclub are just a few of the amenities provided at Riu Cancun All Inclusive. With a white sand beach, beach massages, and sun loungers, this property is the perfect place to soak up some sun. Indulge in a massage, a manicure/pedicure, and a facial at Renova Spa, the onsite spa. Be sure to enjoy a meal at any of the 6 onsite restaurants, which feature Italian cuisine and a poolside location. Enjoy the health club, as well as activities like beach volleyball, windsurfing, and surfing/body boarding. Stay connected with free in-room WiFi, and guests can find other amenities such as a swim-up bar and a poolside bar.
Other perks at this property include:
  • 4 outdoor pools with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking
  • Limo/town car service, express check-out, and luggage storage
  • A billiards/pool table, a 24-hour front desk, and express check-in
  • Guest reviews give top marks for the surrounding nightlife
Room features
All 569 rooms have comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches like free WiFi and safes. Guests reviews give good marks for the clean rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 32-inch flat-screen TVs with satellite channels
  • Balconies, recycling, and ceiling fans

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Volleyball

Lessons/classes/games

Water fitness

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7 AM–10:30 AM
  • 6 restaurants
  • 5 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Coffee/tea in common area(s)

Restaurants on site

  • Miramar
  • La Toscana
  • Kawachi
  • Kulinarium
  • Turquesa

Things to do

  • 18 holes of golf
  • 4 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Fitness center
  • Full-service spa
  • Nightclub
  • Shopping
  • Snorkeling
  • Spa tub
  • Surfing/body boarding
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Babysitting (surcharge)
  • Grocery/convenience store
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Elevator
  • Gift shop/newsstand
  • Grocery/convenience store
  • Reception hall

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Pool umbrellas

Spa

  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path to elevator
  • Wheelchairs available on site

More

  • Beach towels
  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Satellite channels

Food and drink

  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Recycling
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 11:30 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Riu
All Inclusive Riu Cancun
Cancun All Inclusive Riu
Cancun Riu
Cancun Riu All Inclusive
Riu
Riu All Inclusive
Riu All Inclusive Cancun
Riu Cancun
Riu Cancun All Inclusive
Cancun Riu Hotel
Riu Cancun Hotel Cancun
Riu Cancun Mexico
Rui Cancun
Riu Cancun All Inclusive All-inclusive property
Riu All Inclusive All-inclusive property

Frequently asked questions

Does Riu Cancun All Inclusive have a pool?

Yes, this property has 4 outdoor pools.

Is Riu Cancun All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Riu Cancun All Inclusive?

Self parking is free at this property.

What time is check-in at Riu Cancun All Inclusive?

Check-in is from 3:00 PM - 11:30 PM.

What time is check-out at Riu Cancun All Inclusive?

Check-out is at 11:00 AM.

Are there all-inclusive benefits at Riu Cancun All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, surfing/body boarding, volleyball, and more.

Where is Riu Cancun All Inclusive located?

Located in Downtown Cancun, this beachfront property is next to a golf course and within a 5-minute walk of PlayCity Casino and Ceviche Square. Las Palapas Park and Mercado Ki Huic are also within 10 minutes.

Can I cancel my reservation for free at Riu Cancun All Inclusive and receive a full refund?

Yes, Riu Cancun All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Riu Cancun All Inclusive cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

8.0

Very good

Rating 10 - Excellent. 1346 out of 2876 reviews" "
" "10 - Excellent 47%
Rating 8 - Good. 723 out of 2876 reviews" "
" "8 - Good 25%
Rating 6 - Okay. 360 out of 2876 reviews" "
" "6 - Okay 13%
Rating 4 - Poor. 225 out of 2876 reviews" "
" "4 - Poor 8%
Rating 2 - Terrible. 222 out of 2876 reviews" "
" "2 - Terrible 8%

8.4/10

Cleanliness

8.6/10

Staff & service

7.9/10

Amenities

7.9/10

Property conditions & facilities

8.2/10

Eco-friendliness

4/10 Poor

sharon
Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The beach and weather was amazing. The cleaning staff and the waiters were very sweet and really took care of us. However the front desk was horrible to deal with. It took them almost an hour to do our simple check in. We asked repeatedly throughout our 4 night stay that we wanted a late check out and everytime were told to just ask at 11am on the day of check out. The day of check out they told us we should have asked and paid for late check out sooner even though we were down at the front desk by 9:30am. Dealing with front desk was always draining and tedious the entire trip. We avoided it as much as possible. There are better resorts in this area.
Stayed 5 nights in Nov 2022

6/10 Okay

Sara Viviana Pastor Meneses de
Travelled with family
Liked: Staff & service
The Japanese restaurant and the breakfast buffet were good. The bathroom in the room needs to be upgraded. It was old and stained. The linen wasn’t white enough, kind of yellowish.
Stayed 3 nights in Nov 2022

8/10 Good

Jacqueline
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 5 nights in Nov 2022

6/10 Okay

Madelynn
Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
My partner and I stayed for 4 nights in November. Here are our pros & cons of the resort: Pros: - Staff is AMAZING! Bartenders and servers were so fantastic. Even though it was busy at the resort we never waited longer than 2 minutes for a drink - Location is great close bars, nightlife, and shopping - Layout of the resort is nice and everything is quickly accessible - Beach is very nice and close to infinity pools Cons: - Food is not good. Breakfast and lunch are especially severely lacking and made us pretty sick. Dinner is ok but still not very good. This is the main reason we would not stay again. I'm not sure how people stay here for 7-10 days and eat the food - Property is a lot older and run down than it looks in the photos, a lot of areas seem to be not well maintained. Having stayed at Riu Dunamar (a newer property) previously, this was a huge downfall we did not expect - Room was just old and run down (but it was clean) - The way the resort stands, the sun is completely blocked around 3pm which isn't the resorts fault, but just something we noticed
Stayed 4 nights in Nov 2022

10/10 Excellent

Dashmir
Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 43rd time at Riu Hotels We tried anything you can think of Dreams Ziva Bahia’s Barcleo Catalonia But there’s no comparison to the Riu Hotels I don’t care if you are in Jamaica or Los Cabo’s Mexico It’s just amazing
Stayed 4 nights in Nov 2022

4/10 Poor

Derek
Travelled with partner
Liked: Staff & service
This was indicated on a few different sites (including their own) that this was a 5-star resort. We’ve stayed at a couple of other 5-stars in Mexico and this was not a 5-star. The drinks were good and the entertainment was decent. The food however caused everyone in our party to get traveller’s diarrhea. This could happen anywhere but one would think less likely at 5-star. They also came in to spray for bugs while we were still in the room. We asked if they could come back when we weren’t there and they said it was government mandated. They also said the spray was non-toxic (lol). I wouldn’t recommend this place if you’re looking for a 5-star experience.
Stayed 7 nights in Nov 2022

10/10 Excellent

Tamnika Nicole
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LIKE THAT HOUSE KEEPING CLEAN MY ROOM EVERYDAY. NOTHING I DONT LIKE , STAFF WAS VERY PLEASANT
Stayed 4 nights in Nov 2022

10/10 Excellent

Theresa Maria
Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we loved everything about the property