Title: Casa Turquesa - Near Luxury Avenue Shopping Mall (Aparthotel) - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=980531&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Aparthotel # Hotel y Museo Casa Turquesa On beach with outdoor pool, near La Isla Shopping Mall ## Photo gallery for Hotel y Museo Casa Turquesa ![Food and drink - Hotel y Museo Casa Turquesa (Cancun)](https://images.trvl-media.com/lodging/1000000/990000/980600/980531/2eda6ab1.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Interior - Hotel y Museo Casa Turquesa (Cancun)](https://images.trvl-media.com/lodging/1000000/990000/980600/980531/6b7e67da.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Suite, Garden View | View from room - Hotel y Museo Casa Turquesa (Cancun)](https://images.trvl-media.com/lodging/1000000/990000/980600/980531/9c5401f7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Presidential Suite, 2 Bedrooms, Ocean View | Living room - Hotel y Museo Casa Turquesa (Cancun)](https://images.trvl-media.com/lodging/1000000/990000/980600/980531/b201a8c3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Royal Suite - Hotel y Museo Casa Turquesa (Cancun)](https://images.trvl-media.com/lodging/1000000/990000/980600/980531/fd9a1ead.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Prices - Amenities - Policies Just steps from La Isla Shopping Mall, Casa Turquesa welcomes travelers to a lively getaway centered around its outdoor pool with convenient swim-up bar. Guests can enjoy international dishes at El Mirador restaurant while taking in poolside views after a day in the sun. ## Reviews 7.6 Good ## Popular amenities - Parking included - Free WiFi - Restaurant ## Room options ### Check availability for these dates Tonight [Dec. 24 - Dec. 25](https://www.expedia.ca/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=980531&PinnedHotelID=980531&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=980531&PinnedHotelID=980531&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 25 - Dec. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=980531&PinnedHotelID=980531&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=980531&PinnedHotelID=980531&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 26 - Dec. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=980531&PinnedHotelID=980531&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=980531&PinnedHotelID=980531&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 2 - Jan. 4](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=980531&PinnedHotelID=980531&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=980531&PinnedHotelID=980531&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed 3+ beds Showing 11 of 11 rooms ### View all photos for Suite Ocean View ![Suite Ocean View | View from room](https://images.trvl-media.com/lodging/1000000/990000/980600/980531/aef92bad.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Ocean View 8.2 Very good 13 reviews ### Highlights Individually furnished Individually decorated Air conditioning HDTV Separate bedroom Blackout drapes/curtains Rainfall showerhead Hair dryer - 1 bedroom - Ocean view - Sleeps 4 - 2 Queen Beds ### Studio ### Highlights Individually furnished Individually decorated Air conditioning HDTV Separate bedroom Blackout drapes/curtains Rainfall showerhead Hair dryer - 1 bedroom - Sleeps 3 - 1 Queen Bed ### View all photos for Loft King Suite Ocean View ![In-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/1000000/990000/980600/980531/7d98cc60.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Loft King Suite Ocean View ### Highlights Individually furnished Individually decorated Air conditioning HDTV Separate bedroom Blackout drapes/curtains Rainfall showerhead Hair dryer - 1 bedroom - Ocean view - Sleeps 2 - 1 Queen Bed ### View all photos for Royal Suite ![Royal Suite](https://images.trvl-media.com/lodging/1000000/990000/980600/980531/42f0abf5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Royal Suite ### Highlights Separate sitting area Individually furnished Individually decorated Private pool Air conditioning Free rollaway/extra beds Free cribs/infant beds Kitchen - 2 bedrooms - Ocean view - Sleeps 5 - 2 Queen Beds ### View all photos for Suite, Garden View ![In-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/1000000/990000/980600/980531/8c8e640e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, Garden View 8.6 Excellent 4 reviews ### Highlights Individually furnished Individually decorated Air conditioning Free rollaway/extra beds HDTV Separate bedroom Blackout drapes/curtains Rainfall showerhead - 1 bedroom - Sleeps 4 - 2 Queen Beds ### View all photos for Loft with Ocean View ![In-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/1000000/990000/980600/980531/e61167db.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Loft with Ocean View - Sleeps 2 ### View all photos for Suite with Ocean View ![Private kitchen](https://images.trvl-media.com/lodging/1000000/990000/980600/980531/6d0a3a7a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite with Ocean View - Sleeps 5 ### View all photos for Suite with Ocean View ![In-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/1000000/990000/980600/980531/23c5599e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite with Ocean View - Sleeps 6 ### View all photos for Suite with Ocean View ![In-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/1000000/990000/980600/980531/e7bc5dad_edited_8951.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite with Ocean View - Sleeps 6 ### View all photos for Suite with Garden View ![In-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/1000000/990000/980600/980531/acb22483.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite with Garden View 7.4 Good 3 reviews - Sleeps 2 ### View all photos for Presidential Suite ![Presidential Suite | Living area](https://images.trvl-media.com/lodging/1000000/990000/980600/980531/71f51606.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite ### Highlights Individually furnished Individually decorated Air conditioning Free cribs/infant beds HDTV 2 bedrooms Blackout drapes/curtains Rainfall showerhead - 2 bedrooms - Ocean view - Sleeps 8 - 1 Queen Bed and 2 King Beds ## You may also like Ad ![4 outdoor pools, free cabanas, pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/10000/100/100/b1c78b09_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Westin Resort & Spa, Cancun Zona Hotelera - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Casa-Turquesa.h980531.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Casa-Turquesa.h980531.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.10021%2C-86.76530&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=rdZKoV5e_EZ7HIZq0Fpobrs01k0=) Cancun, QROO #### What's nearby - Kukulcan Plaza Shopping Mall \- 1 min walk \- 0.1 km - Luxury Avenue Shopping Mall \- 2 min walk \- 0.2 km - Hotel Zone Beaches \- 5 min walk \- 0.5 km - Marlin Beach \- 5 min walk \- 0.5 km - La Isla Shopping Mall \- 14 min walk \- 1.3 km #### Getting around - Cancun Intl. Airport (CUN) - 20 min drive #### Restaurants - ‪La Veranda - ‬8 min walk - ‪El Fish Fritanga - ‬9 min walk - ‪Hacienda Sisal - ‬5 min walk - ‪Don Julio Restaurant - ‬9 min walk - ‪Ilios Restaurant - ‬12 min walk ## About this property ### Hotel y Museo Casa Turquesa On beach with outdoor pool, near La Isla Shopping Mall An outdoor pool, a restaurant, and a bar/lounge are available at this aparthotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a poolside bar, concierge services, and dry cleaning. Each apartment offers free WiFi, room service, and a flat-screen TV with satellite channels. Additional amenities include a rainfall shower, a hair dryer, and a safe. Hotel y Museo Casa Turquesa offers 30 air-conditioned accommodations with safes and hair dryers. Each accommodation is individually furnished and decorated. 42-inch flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads. This Cancun aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is offered daily and irons/ironing boards can be requested. Recreational amenities at the aparthotel include an outdoor pool. ## Similar properties ![Outdoor pool, free cabanas, pool umbrellas](https://images.trvl-media.com/lodging/59000000/58190000/58187100/58187053/495ab521.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cyan Cancun Resort & Spa Zona Hotelera - On private beach - Pool - Spa - Parking included 7.6 Good 1,686 reviews CA $133 CA $171 total includes taxes & fees Jan 7 - Jan 8, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=58187053&PinnedHotelID=58187053&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/10000000/9460000/9450300/9450296/9a33b065.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ocean Dream Cancun by GuruHotel Zona Hotelera - Pool - Spa - Parking included - Free WiFi 7.4 Good 1,004 reviews CA $151 CA $189 total includes taxes & fees Jan 18 - Jan 19, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=9450296&PinnedHotelID=9450296&HadPinnedHotel=true®ionId=-1&adults=2) ![Private beach, white sand, sun loungers, beach umbrellas](https://images.trvl-media.com/lodging/6000000/5830000/5823800/5823727/3eac502c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bsea Cancun Plaza Hotel Zona Hotelera - 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Pool - Breakfast included - Free airport shuttle - Pet friendly 8.8 Excellent 2,763 reviews CA $175 CA $222 total includes taxes & fees Jan 14 - Jan 15, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=61419732&PinnedHotelID=61419732&HadPinnedHotel=true®ionId=-1&adults=2) ![Balcony view](https://images.trvl-media.com/lodging/2000000/1500000/1495100/1495099/50f7de45.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Salvia Cancun Aparts Zona Hotelera - Pool - Kids pool - Parking included - Free WiFi 7.8 Good 238 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=1495099&PinnedHotelID=1495099&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Beach - On a white sand beach - Beach towels - Beach umbrellas ### Pool/Spa - Outdoor pool - Pool loungers - Pool umbrellas ### Internet - Available in the apartment: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Car recommended - Free self parking on site - Limited onsite self parking - Onsite parking includes off-street options ### Family friendly - Children stay free (see details) ### Restaurants on site - El Mirador - Pool Bar ### Dining - Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: MXN 150 to 380 for adults and MXN 80 to 200 for children - A bar/lounge - A poolside bar - A restaurant - A swim-up bar - Room service (limited hours) ### Bedrooms - Bedsheets provided ### Bathroom - 1 private bathroom - Bathtub or shower - Hair dryer - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 42-inch flat-screen TV with satellite channels - Library - Piano ### Outdoor areas - Barbecue grill - Terrace ### Laundry - Dry cleaning/laundry service ### Comfort - Air conditioning ### Pets - No pets or service animals ### Suitability/Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Front entrance ramp - Upper floors accessible by stairs only - Designated smoking areas (fines apply) ### Services and conveniences - Blackout drapes - Concierge services - Daily housekeeping - Guidebooks - Iron/ironing board on request - Limited-hour front desk - Luggage storage - Multilingual staff - Phone - Porter/bellhop - Safe - Tour and ticket assistance - Wedding services ### Location highlights - In a shopping district - In an entertainment district - Near the ocean - On the waterfront ### Things to do - Golfing nearby - Outdoor pool (guest access) nearby - Theme park nearby ### Safety features - Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property) - Smoke detector (host has indicated there is a smoke detector on the property) - First aid kit - Security system - Fire extinguisher ### General - 1 building - 30 units - 4 floors - Beaux Arts architecture - Built in 1991 - Individual decor - Individual furnishings - Reception hall ## Policies ### Check-in Check-in time starts at 3:00 PM Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available ### Special check-in instructions The front desk is open daily from 7:00 AM - 11:00 PM Front desk staffed during limited hours Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room ### Property payment types ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately MXN 150 to 380 for adults, and MXN 80 to 200 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Minimum Spring Break check-in age is 18 years old This property accepts credit cards, debit cards, and cash Host has indicated there is a carbon monoxide detector on the property Host has indicated there is a smoke detector on the property Safety features at this property include a fire extinguisher, a security system, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property A car is recommended for transportation to and from this property ### Property is also known as Casa Turquesa Casa Turquesa Cancun Casa Turquesa Hotel Casa Turquesa Hotel Cancun Casa Turquesa Hotel Tulum Casa Turquesa Tulum Casa Turquesa ## Frequently asked questions ### Does Hotel y Museo Casa Turquesa have a pool? ### How much does it cost to stay at Hotel y Museo Casa Turquesa? ### Is Hotel y Museo Casa Turquesa pet-friendly? ### How much is parking? ### What time is check-in at Hotel y Museo Casa Turquesa? ### What time is check-out at Hotel y Museo Casa Turquesa? ### Where is Hotel y Museo Casa Turquesa located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel y Museo Casa Turquesa Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.0 Cleanliness ### 8.6 Location ### 8.0 Staff & service ### 7.4 Eco-friendliness ### 6.8 Property conditions & facilities 10 - Excellent 465 8 - Good 269 6 - Okay 149 4 - Poor 113 2 - Terrible 126 ## Reviews ### 6/10 Okay #### Belochi Nov 7, 2025 Liked: Cleanliness, communication Calm stay ##### Belochi Stayed 7 nights in Oct 2025 ### 10/10 Excellent #### Shelley Dec 18, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication I love this Hotel! Clean, location right on the beach, beautiful view from he time you wake to go to bed. The staff are the reason why I go there on and the hotel is beautiful. I love being able to swim the ocean and the pool with both being so accessible. The art collection in the hotel is fabulous. Such good people. Employees are what make business’s what they are, they’re the best. All the food I’ve eaten there has been good. Oh, and it’s not crowded. I believe there’s 38 rooms? So a boutique hotel. This is my fave on all my travels I’ve been on. ENJOY! ![Stepping in the Hotel, gorgeous….](https://a.travel-assets.com/ugc/hotel-reviews/b712fa95-8586-42bb-b624-4f24d7f6297e-1766074238962.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![View from the hotel lobby.](https://a.travel-assets.com/ugc/hotel-reviews/91909376-479a-47f3-8273-00529d587ed1-1766074241019.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Stairway down to restaurant.](https://a.travel-assets.com/ugc/hotel-reviews/b024f358-f700-4efe-baab-3144ff930458-1766074239059.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![My room.](https://a.travel-assets.com/ugc/hotel-reviews/ab0d54d2-653c-4465-9200-92452ba3b289-1766074246829.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Shelley Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### Larry Paul Nov 19, 2025 Liked: Communication Disliked: Property conditions & facilities The hotel is an older one built in 1991\. At one time it must have been very nice (a tour guide told me that Arnold Schwarzenegger and other celebrities have stayed there) but in recent years it has been neglected and now is in need of a renovation. For example the key to my room also fit the adjoining room lock, the sliding glass door did not close well or lock, hot water was not always available, the hair dryer did not work, electrical receptacles were loose and did not have a trim cover, the room safe was only a small metal box not secured to anything, the outdoor hot tub was not usable and the exterior needs both cosmetic and building repairs. But the staff was excellent, the location right on the beach. And I would stay there again in spite of the shortcomings. ##### Larry Paul Stayed 8 nights in Nov 2025 ### 10/10 Excellent #### Joseph Jul 10, 2025 Liked: Cleanliness 110% recommended! I’m a repeat customer and absolutely love this hotel. ##### Joseph Stayed 5 nights in Jul 2025 ### 10/10 Excellent #### Jacinto Lopez May 31, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication We liked the pool and the beach. The morning waiter was very good and friendly. Will stay again. ##### Jacinto Lopez Stayed 8 nights in May 2025 ### 10/10 Excellent #### Trudy Jul 7, 2025 Liked: Cleanliness, room comfort, communication #### Lovely place to stay The staff were all very friendly but not overly so. You were made to feel welcome and could get help if you needed it. The pool and drinks are very good. Some touch ups at the property are needed over time but we had a very nice stay. ##### Trudy Stayed 7 nights in Jun 2025 ### 10/10 Excellent #### Jeffrey Feb 26, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Very enjoyable place to stay. The sculptures and paintings were fascinating and the location was close to everything. ##### Jeffrey Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Hannah Feb 25, 2025 Liked: Cleanliness, property conditions & facilities, communication Although it is an older hotel, it feels very safe and quiet which was perfect for our stay. Would stay here again! ##### Hannah Stayed 8 nights in Feb 2025 ### 8/10 Good #### Jaskunwar Apr 7, 2025 Liked: Cleanliness Old but good option if you are looking to stay in the busy area ##### Jaskunwar Stayed 5 nights in Feb 2025 ### 10/10 Excellent #### Vanessa Feb 21, 2025 Liked: Cleanliness, amenities, property conditions & facilities Clean, comfortable, older hotel with everything you need! ##### Vanessa Stayed 2 nights in Feb 2025 ### 8/10 Good #### Andrea Mar 25, 2025 Liked: Cleanliness, amenities, communication The staff was very friendly and helpful! ##### Andrea Stayed 10 nights in Mar 2025 ### 10/10 Excellent #### gabriela Feb 15, 2025 Liked: Cleanliness, property conditions & facilities, communication Enjoyed my stay, amazing staff! Great location, close to malls, restaurants, and other attractions. Incredible beach ❤️ ##### gabriela Stayed 4 nights in Feb 2025 ### 8/10 Good #### Kevin May 16, 2025 Liked: Cleanliness, amenities, communication This hotel and its day was beautiful, it is now a little aged and because of the time of year there weren’t very many other guests. That was absolutely perfect for my stay. Staff was very friendly. Hotel was clean, however shows its age, I would stay here again. ##### Kevin Stayed 2 nights in May 2025 ### 10/10 Excellent #### Carolina May 3, 2025 Liked: Cleanliness, communication We loved our stay here. The staff is amazing. The room was a little old and needed some maintenance, but that did not matter to us. ##### Carolina Stayed 4 nights in Apr 2025 ### 2/10 Terrible #### Olufemi Dec 22, 2025 Disliked: Cleanliness, amenities, property conditions & facilities, communication The photos on the listing are extremely misleading. The property is in a very poor state and appears to be badly neglected. Below are factual issues I personally observed in the room: • A complimentary water bottle that was already partially used • Toilet not cleaned, with brown residue around the rim • Sink taps and shower doors not cleaned • Cupboards with no handles • Mould and visible erosion on the bed frame • Heavy white limescale staining and rust in the bath and shower • Hot water only reached a temperature slightly above cold after running for at least 10 minutes; I had to wear slippers while showering • Outdoor bathtub/jacuzzi was heavily stained, rusted, and not functioning. It looked unused for years, and I would not have used it even if it were operational. From the back balcony, I could see other rooms’ jacuzzis in the same condition. • Room safe was rusting and had no working lock; this had to be requested from reception I asked to change rooms and even offered to downgrade from a garden-view room to a standard room, but was told no other rooms were available. Based on my experience, this property does not reflect its online photos or ratings. I strongly advise future guests to reconsider booking. ![](https://a.travel-assets.com/ugc/hotel-reviews/454a3610-7777-48bd-8ce1-95af37ed9236-1766398461434.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/45a35219-5dde-4b85-97c2-59ea74b75e74-1766398461681.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/955c822c-f365-49b7-9ca4-403d2ea70441-1766398461677.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/6bf38ec1-aaa4-46fc-8721-ecba6ea80ef7-1766398461745.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Olufemi Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### Kathleen Feb 21, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication We absolutely loved our stay here. The staff were amazing and the food in the restaurant was amazing. We loved all the art and sculptures throughout the hotel. We’ld definitely stay here again. ##### Kathleen Stayed 2 nights in Feb 2025 ### 8/10 Good #### David May 20, 2025 Liked: Cleanliness, amenities, communication Amazing hotel filled floor to ceiling with artwork and sculptures. Friendly, helpful staff, good food. It needs work but for the price it's great. ##### David Stayed 4 nights in May 2025 ### 10/10 Excellent #### Adolfo Mar 11, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Everything was really good the people the service the room ##### Adolfo Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### Taylor Jan 20, 2025 Liked: Cleanliness, property conditions & facilities, communication My favourite place to stay in Cancun!!!! Hotel is stunning, staff are lovely, and its quite and removed but extremely close to everything ##### Taylor Stayed 1 night in Dec 2024 ### 8/10 Good #### Sonia Cortés May 15, 2025 Liked: Property conditions & facilities, communication You get large quiet space to relax, or enjoy the art gallery throughout lobby and corridors. Excellent food, and hospitality. And the last, but not the least, lovely cats well taken care of at the corner. ##### Sonia Cortés Stayed 6 nights in May 2025 ### 10/10 Excellent #### Marianna Apr 23, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Has everything on a smaller version, beachfront was the main reason. ##### Marianna Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Bryan Mar 31, 2025 Liked: Cleanliness, communication The art is very good and the people are extremely nice and helpful ##### Bryan Stayed 3 nights in Mar 2025 ### 8/10 Good #### Sok Apr 2, 2025 Liked: Communication The service was great, the property was nice but definitely dated. We only stayed one night so the full experience was limited. The pool was great & beach access (had loungers & shade) awesome. Would stay again. ##### Sok Stayed 1 night in Mar 2025 ### 8/10 Good #### Ronya May 4, 2025 Liked: Cleanliness, property conditions & facilities, communication Great location. Property needs a little work. Pool isn’t all that. Beach was beautiful ##### Ronya Stayed 5 nights in Apr 2025 ### 10/10 Excellent #### Richard Jan 29, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication i have stayed at this property numerous times on my Cancun trips . 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