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Casa Turquesa

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Featured Image
Outdoor pool, pool umbrellas, sun loungers
Balcony
View from Room
32-inch flat-screen TV with cable channels

Overview of Casa Turquesa

Casa Turquesa

4 out of 5

3.7/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

  • Popular LocationTequila Museum13 min walk
  • Popular LocationCancun Interactive Aquarium13 min walk
  • Popular LocationLa Isla Shopping Mall17 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)18 min drive

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About this area

Cancun

Located in Cancun's Zona Hotelera neighborhood, Casa Turquesa is in the entertainment district and on the beach. The area's natural beauty can be seen at Delfines Beach and Chac Mool Beach, while Cancun Interactive Aquarium and Aquaworld are popular area attractions. Traveling with kids? Consider Ventura Park Cancun and Costa Occidental de Isla Mujeres National Park. Spend some time exploring the area's activities, including golfing.
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Popular Location

What's nearby

  • Marlin Beach - 3 min walk
  • Kukulcan Plaza Shopping Mall - 4 min walk
  • Tequila Museum - 13 min walk
  • Cancun Interactive Aquarium - 13 min walk
  • La Isla Shopping Mall - 17 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • El Mirador — 1 min walk
  • Celebrity — 1 min walk
  • Casa Rolandi — 4 min walk
  • Cenacolo — 4 min walk
  • Mare by Cenacolo — 4 min walk

About this property

Casa Turquesa

Ocean-view hotel with a swim-up bar, near Cancun Interactive Aquarium
When you stay at this beach hotel you can enjoy umbrellas and sun loungers. All 30 individually decorated rooms feature free WiFi and 24-hour room service. Flat-screen TVs come with cable channels, and other amenities that guests will find include safes and phones.
Casa Turquesa offers 30 air-conditioned accommodations with safes and bathrobes. Each accommodation is individually decorated. 32-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Roundtrip airport shuttle (surcharge) from 8 AM - 8 PM
  • Airport shuttle on request

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7 AM–11 AM: MXN 150-380 for adults and MXN 80-200 for children
  • 1 restaurant
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • Children's pool
  • Outdoor pool

Conveniences

  • Elevator
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Arabic
  • English
  • French
  • Portuguese
  • Spanish

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage - on the beach

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage

More

  • Beach towels
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Cable channels

More

  • Desk
  • Guidebooks/recommendations
  • Individually decorated
  • Iron/ironing board (on request)
  • Local maps
  • Mobile key entry
  • Phone
  • Restaurant dining guide
  • Safe

Similar properties

See similar properties

Cancun
Cancun
Zona Hotelera
Zona Hotelera
Free WiFi
Free WiFi
Parking included
Parking included
Guest rating 3.5+
Guest rating 3.5+
Hotel
Hotel
Family-friendly
Family-friendly
4 star
4 star

Policies

Check-in

Check-in from 3:00 PM - 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for MXN 1200.0 per night

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between MXN 150 and MXN 380 for adults, MXN 80 and MXN 200 for children (approximately)
  • Airport shuttle fee: MXN 600 per person (one-way)
  • Airport shuttle fee per child: MXN 300 (one-way), (from 2 to 12 years old)
  • Rollaway bed fee: MXN 1200.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Casa Turquesa
Casa Turquesa Cancun
Casa Turquesa Hotel
Casa Turquesa Hotel Cancun
Casa Turquesa Hotel Tulum
Casa Turquesa Tulum
Casa Turquesa Hotel
Casa Turquesa Cancun
Casa Turquesa Hotel Cancun

Frequently asked questions

3.7
Good
Rating 5 - Excellent. 178 out of 477 reviews
5 - Excellent 37%
Rating 4 - Good. 138 out of 477 reviews
4 - Good 29%
Rating 3 - Okay. 56 out of 477 reviews
3 - Okay 12%
Rating 2 - Poor. 47 out of 477 reviews
2 - Poor 10%
Rating 1 - Terrible. 58 out of 477 reviews
1 - Terrible 12%

4.0/5

Cleanliness

3.9/5

Staff & service

2.8/5

Amenities

3.5/5

Property conditions & facilities
Write a review

5/5 Excellent

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 7 nights in May 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent service and Excellent staff.
Stayed 4 nights in May 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous old world feel
Stayed 1 night in May 2021

3/5 Okay

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This place is run down. Everything was closed and they were trying to save money on everything. The owner was at a desk in the lobby but lacks customer service skills. Was rude to me when asking a basic question.
Stayed 1 night in Nov 2020

1/5 Terrible

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked out the same day I checked in!!! This property is TERRIBLE. Looks abandoned and run down!!! They also wouldnt give a refund; they claim they were new owners and the old owners stole the money!
Stayed 3 nights in Feb 2021