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Residence Inn by Marriott Cancun Hotel Zone

Photo gallery for Residence Inn by Marriott Cancun Hotel Zone

Exterior
2 outdoor pools
Individually decorated, individually furnished, desk, laptop workspace
Studio, 2 Queen Beds, Balcony, Partial Ocean View | Individually decorated, individually furnished, desk, laptop workspace
Suite, 2 Bedrooms, Non Smoking, Balcony | Individually decorated, individually furnished, desk, laptop workspace

Overview of Residence Inn by Marriott Cancun Hotel Zone

Residence Inn by Marriott Cancun Hotel Zone

3.0 star property

8.2/10 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet-friendly
  • Air conditioning
Map
Blvrd. Kukulcan Lt. 1-02, Zona Hotelera Km. 23.5 MZ60, Cancun, QROO, 77500

Explore the area

  • Popular LocationVentura Park Cancun4 min drive
  • Popular LocationDelfines Beach4 min drive
  • Popular LocationEl Rey Ruins6 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)12 min drive

Room options

About this area

Cancun

Residence Inn by Marriott Cancun Hotel Zone is located in Zona Hotelera, a neighborhood in Cancun, and is on the Strip and near the airport. Moon Palace Golf Club and Iberostar Cancun Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Looking to enjoy an event or a game while in town? See what's happening at Oasis Arena or Andres Quintana Roo Stadium.

What's nearby

  • Ventura Park Cancun - 4 min drive
  • Delfines Beach - 4 min drive
  • El Rey Ruins - 6 min drive
  • Iberostar Cancun Golf Course - 7 min drive
  • Riviera Cancun Golf Resort - 11 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 12 min drive

Restaurants

  • La Punta Grill & Lounge - 17 min walk
  • Navios - 3 min drive
  • El Galeon del Caribe - 4 min drive
  • Xkat-ik - 6 min drive
  • Da Vinci - 6 min drive

About this property

Residence Inn by Marriott Cancun Hotel Zone

3-star hotel located in Zona Hotelera
Consider a stay at Residence Inn by Marriott Cancun Hotel Zone and take advantage of free full breakfast, a rooftop terrace, and dry cleaning/laundry services. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a 24-hour gym.
Other perks include:
  • 2 outdoor pools
  • Free self parking
  • Express check-out, smoke-free premises, and an elevator
  • 3 meeting rooms and a 24-hour front desk
Room features
All 158 individually furnished rooms feature comforts such as laptop-friendly workspaces and air conditioning, as well as perks like separate sitting areas and separate dining areas. Guests reviews speak well of the clean rooms at the property.
Other amenities include:
  • Bathrooms with showers and shampoo
  • Smart TVs with premium channels
  • Wardrobes/closets, balconies, and separate sitting areas

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 7:00 AM–10:00 AM
  • A bar/lounge

Things to do

  • 2 outdoor pools
  • 24-hour gym

Family friendly

  • 2 outdoor pools
  • Laundry facilities
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Dry cleaning/laundry service
  • Housekeeping on request

Business services

  • 3 meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Phone accessibility kit
  • Pool hoist on site
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower only
  • Soap
  • Toilet paper

Entertainment

  • Smart TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Separate dining area
  • Toaster

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Separate sitting area

Similar properties

See similar properties

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests will receive smart lock details

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 20 per pet, per night, plus a deposit of USD 50 per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

By Marriott Cancun Zone Cancun
Residence INN Cancun Hotel Zone
Residence Inn by Marriott Cancun Hotel Zone Hotel
Residence Inn by Marriott Cancun Hotel Zone Cancun
Residence Inn by Marriott Cancun Hotel Zone Hotel Cancun

Frequently asked questions

Does Residence Inn by Marriott Cancun Hotel Zone have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Residence Inn by Marriott Cancun Hotel Zone?

As of Jan 26, 2023, prices found for a 1-night stay for 2 adults at Residence Inn by Marriott Cancun Hotel Zone on Feb 1, 2023 start from CA $157.9, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Residence Inn by Marriott Cancun Hotel Zone pet-friendly?

Yes, pets are allowed at this property. There's a deposit of USD 50 per stay and a fee of USD 20 per pet, per night. Service animals are exempt from fees.

How much is parking at Residence Inn by Marriott Cancun Hotel Zone?

Self parking is free at this property.

What time is check-in at Residence Inn by Marriott Cancun Hotel Zone?

Check-in begins at 3:00 PM.

What time is check-out at Residence Inn by Marriott Cancun Hotel Zone?

Check-out is at noon.

Where is Residence Inn by Marriott Cancun Hotel Zone located?

Located in Zona Hotelera, this hotel is 0.1 mi (0.2 km) from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 2.7 mi (4.3 km) from Delfines Beach. Playa Coral and Hotel Zone Beaches are also within 2 mi (3 km).

Can I cancel my reservation for free at Residence Inn by Marriott Cancun Hotel Zone and receive a full refund?

Yes, Residence Inn by Marriott Cancun Hotel Zone offers free cancellation on select room rates, because flexibility matters! Please refer to Residence Inn by Marriott Cancun Hotel Zone cancellation policy on our site for more details about any exclusions or requirements.

Reviews

8.2

Very good

Rating 10 - Excellent. 457 out of 885 reviews" "
" "10 - Excellent 52%
Rating 8 - Good. 242 out of 885 reviews" "
" "8 - Good 27%
Rating 6 - Okay. 83 out of 885 reviews" "
" "6 - Okay 9%
Rating 4 - Poor. 51 out of 885 reviews" "
" "4 - Poor 6%
Rating 2 - Terrible. 52 out of 885 reviews" "
" "2 - Terrible 6%

8.8/10

Cleanliness

8.4/10

Staff & service

8.1/10

Amenities

9.0/10

Property conditions & facilities

8.7/10

Eco-friendliness

Reviews

2/10 Terrible

Dalhel

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2023

10/10 Excellent

Kenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool awesome hotel, located not too far from the airport.. Were very compliant with all requests. Although the cleaning service could have been better, I had no issues
Stayed 3 nights in Jan 2023

10/10 Excellent

Kirisaan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Could offer dinner or have restaurants to get food or better bus access
Stayed 7 nights in Jan 2023

10/10 Excellent

gonzalo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Firts time in Cancun great experience

10/10 Excellent

Callie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can not say enough positive things about this hotel! Tasteful, modern, comfortable beds, amazing pillows, clean, spacious, nice breakfast, heated pool. Although it is out of the way; it made for a nice quiet sleep. The best part was the staff who were incredibly friendly, efficient, knowledgeable and available. Everyones english was excellent. The absolute biggest shout out to the concierge Anabel. I reccomend anything you book; book with her and tip her! She is super accommodating and booked everything for us. She is smart and organized and available (when i lost my ticket she sent me a digital copy with in seconds). She got us a good rate on a last minute rental car and it came right to the hotel. She really is a gem. I was so grateful to have her services.
Stayed 1 night in Jan 2023

4/10 Poor

Kristina

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Did not enjoy staff and room wasn’t actually ready when they gave us keys
Stayed 3 nights in Jan 2023

2/10 Terrible

Michael

Travelled with family
Never did get to stay at the property. Tried calling the hotel 10 times with no one answering the phone. I was calling to let them know our flight was missed and that we would be late checking in late. As I set in the airport waiting on stand by, got an e-mail at 0138 in the morning saying our stay was canceled! I tried calling 10 times over multiple days and then Expedia tried calling the hotel and no answer either. Does anyone actual work at this hotel? Also, be aware of the pricing for this hotel. We booked a room for 2 adults and 4 kids (ages 1,5,8,13). Went to print off the reservations from Marriott and noticed this hotel was going to charge an additional $700 USD for my kids to stay there! They are being deceptive about their pricing. In one area of the website it states that kids stay free. Then another area it says all persons of age are charged, and then one area says that any one under the age of 13 is considered a child. So what is the real answer? Turns out the real price is hidden. After digging and looking in the website for this hotel it is listed in small print that the price is for 2 people and not what you booked. What would happen if a family of 6 checked into this hotel and had no idea that there was going to be another $700 dollar charge on their bill. Especially if that family had been saving and budgeting for this stay. Please be aware of no customer support and deceptive pricing by this hotel.

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean home fill environment staff very friendly

10/10 Excellent

Marcella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff have been super warm, friendly and welcoming. They are knowledgeable of the area and have made some great recommendations based on our needs.
Stayed 1 night in Jan 2023

8/10 Good

Melanie

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The breakfast buffet had the best hotel food I have ever had. The roof top had two beautiful pools. The down sides are that the hotel room wasn’t thoroughly cleaned before my booking with hairs left behind in the shower and dirt left on the vanity counter. Also it would be an immense service if there was an airport shuttle service given the proximity to the airport (8 minutes drive) but the airport taxis all charge a flat 75$ USD fee which is such a scam. I would not recommend this hotel if you are simply looking for a layover stay due to the expensive transportation associated (there is no public transportation available like their is for the Centro hotels via ADO and collectivos).