1 = bad, 3 = ok, 5 = great. Beds 5, bathroom 1, noise in hotel room 4, daily room housekeeping 5, restaurant food 5, buffet food 3, bar drinks 4, outdoor snacks 1, pool conditions 3, pool cleanliness 2, outdoor service by staff was not provided, outdoor cleanliness 1, outdoor atmosphere 3, beach 3, pool or beach chairs 2, staff friendliness 2, staff attention to customer service 1 unless they are trying to sell you something then 5, video game areas for kids 3, night performance 5 but ability to accommodate a crowd for the show 1. This was our first time in Cancun and in general had a good time here. This hotel does not have balconies so trying to dry wet clothes was difficult. My only major complaint is that several staff members spoke badly about my kids thinking they did not speak Spanish. After hearing what they said, they told and and we made a formal complaint about the first incident with the manager however, this happened several times with different staff and we did not bother to report the others as we were trying to have a good time. I used to hear great things generally about the high level of customer service in Cancun but I cannot say this was the case at this hotel unless, again, they are trying to sell you something which you have to answer to daily as you walk through the lobby... Hope this helps everyone thinking of booking at this site.
