- Liked: Cleanliness, property conditions & facilities
When we first arrived at Live Aqua we were greeted by a woman who took us up to VIP to check in. Little did we know that this woman would give us a map, tell us our room and then quickly move on to pushing a timeshare onto us. We sat there for 30 minutes (or more) saying no, no thanks, no gracias. Nothing worked. She wouldn't let us leave to go to our room. Saying she couldn't go home until we agreed to go to this timeshare convention. Whatever you do, do not be fooled by this! Not how I wanted to start my relaxing vacation. She held $100 of ours saying it was for our spa day, then when we went to go to our room FINALLY she said it was a deposit to make sure we go to the timeshare convention in the morning! Total bait and switch! Worse than street merchants! Luckily later that night I met Kevin, the resorts PR manager, who returned the money to us and apologized. Our room was really nice, modern, but the bed was hard. The view was beautiful. The resort lacked nighttime entertainment compared to other resorts I've been to. The only restaurant we liked was MB and the room service was fast and delicious. Hard to find beach towels if you get to the beach midday. No staff member stood out to us really or treated us good except for Kevin and our waiter at MB who sang and played piano while waiting on us. Wifi service is great throughout the resort. The beach was clean and had comfortable Bali beds and hammocks even! Yoga classes were excellent! The scents throughout the resort