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Riu Palace Kukulkan - Adults Only - All Inclusive

Photo gallery for Riu Palace Kukulkan - Adults Only - All Inclusive

Aerial view
On the beach, white sand, sun loungers, beach towels
4 outdoor pools, pool umbrellas, sun loungers
4 outdoor pools, pool umbrellas, sun loungers
4 outdoor pools, pool umbrellas, sun loungers

Overview of Riu Palace Kukulkan - Adults Only - All Inclusive

VIP Access

Riu Palace Kukulkan - Adults Only - All Inclusive

5.0 star property

8.4/10 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Free airport shuttle
Map
Boulevard Kukulcan km 12, Zona Hotelera, Cancun, QROO, 77500

Explore the area

  • Popular LocationMarlin Beach5 min walk
  • Popular LocationLa Isla Shopping Mall7 min walk
  • Popular LocationIsla Dorada9 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)20 min drive

Room options

About this area

Cancun

Located on the beach, Riu Palace Kukulkan - Adults Only - All Inclusive is in Zona Hotelera, a neighborhood in Cancun. Delfines Beach and Norte Beach reflect the area's natural beauty and area attractions include El Sol de Cancun and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Ventura Park Cancun and Arrecife de Puerto Morelos National Park are also worth visiting.
Visit our Cancun travel guideOpens in a new window
Map

What's nearby

  • Tequila Museum - 5 min walk
  • Marlin Beach - 5 min walk
  • La Isla Shopping Mall - 7 min walk
  • Isla Dorada - 9 min walk
  • Ballenas Beach - 19 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • Cambalache - 6 min walk
  • Starbucks - 7 min walk
  • El Fish Fritanga - 6 min walk
  • Hooters - 9 min walk
  • Ah Cacao Chocolate Café - 8 min walk

About this property

Riu Palace Kukulkan - Adults Only - All Inclusive

5-star luxury hotel located in Zona Hotelera
Located close to La Isla Shopping Mall, Riu Palace Kukulkan - Adults Only - All Inclusive provides a free breakfast buffet, a free roundtrip airport shuttle, and a swim-up bar. With a white sand beach, sun loungers, and beach towels, this hotel is the perfect place to soak up some sun. Indulge in aromatherapy, a massage, and a body wrap at the onsite spa. Be sure to enjoy a meal at any of the 6 onsite restaurants. In addition to a grocery/convenience store and a coffee shop/cafe, guests can connect to free in-room WiFi.
Other perks include:
  • 4 outdoor pools with sun loungers, pool umbrellas, and a lifeguard on site
  • Free self parking
  • ATM/banking services, barbecue grills, and a 24-hour front desk
  • Coffee/tea in the lobby, concierge services, and an elevator
Room features
All 428 rooms include comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches like free WiFi and safes.
Other amenities include:
  • Free toiletries and hair dryers
  • 55-inch flat-screen TVs with satellite channels
  • Ceiling fans, daily housekeeping, and desks

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 8:00 AM to 11:00 PM
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Full-service spa

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities

Guest services

  • Concierge services
  • Daily housekeeping

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body wraps
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • Elevator

More

  • Designated smoking areas (fines apply)
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • 55-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

Policies

Check-in

Check-in from 3:00 PM - 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
This property offers airport transfers through a third party company. Guests must schedule their airport transfer with the third party company directly, at least 48 hours before travel, using the emailed instructions received from the property.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 72.62 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property

Property is also known as

Hotel Riu Latino
Riu Kukulkan Inclusive Cancun
Riu Palace Kukulkan Adults Only All Inclusive
Hotel Riu Palace Kukulkan Adults Only All Inclusive
Riu Palace Kukulkan - Adults Only - All Inclusive Hotel
Riu Palace Kukulkan - Adults Only - All Inclusive Cancun
Riu Palace Kukulkan - Adults Only - All Inclusive Hotel Cancun

Frequently asked questions

Does Riu Palace Kukulkan - Adults Only - All Inclusive have a pool?

Yes, this property has 4 outdoor pools.

Is Riu Palace Kukulkan - Adults Only - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Riu Palace Kukulkan - Adults Only - All Inclusive?

Self parking is free at this property.

What time is check-in at Riu Palace Kukulkan - Adults Only - All Inclusive?

Check-in is from 3:00 PM - 11:30 PM.

What time is check-out at Riu Palace Kukulkan - Adults Only - All Inclusive?

Check-out is at 11:00 AM.

Does Riu Palace Kukulkan - Adults Only - All Inclusive provide a shuttle to the airport?

Yes, there's a free airport shuttle.

Are there all-inclusive benefits at Riu Palace Kukulkan - Adults Only - All Inclusive?

Yes, the property is all-inclusive.

Where is Riu Palace Kukulkan - Adults Only - All Inclusive located?

Nestled on the beach, this Zona Hotelera hotel is within a 10-minute walk of Hotel Zone Beaches and La Isla Shopping Mall. Iberostar Cancun Golf Course is 2.7 mi (4.4 km) away.

Riu Palace Kukulkan - Adults Only - All Inclusive Reviews

Riu Palace Kukulkan - Adults Only - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 172 out of 311 reviews" "
" "10 - Excellent 55%
Rating 8 - Good. 68 out of 311 reviews" "
" "8 - Good 22%
Rating 6 - Okay. 41 out of 311 reviews" "
" "6 - Okay 13%
Rating 4 - Poor. 14 out of 311 reviews" "
" "4 - Poor 5%
Rating 2 - Terrible. 16 out of 311 reviews" "
" "2 - Terrible 5%

9.5/10

Cleanliness

9.0/10

Staff & service

8.5/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Sheila

Travelled with group
Liked: Cleanliness, staff & service
The resort was very clean, but the drinks were horrible
Stayed 4 nights in Mar 2023

8/10 Good

Mark Theodore De

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well designed, easy to get around.
Stayed 5 nights in Mar 2023

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Such an amazing experience! My friends and I enjoyed Riu Palace Kukulkan. From the moment we arrived, the staff and their hospitality were wonderful. Nacho at the front desk was very helpful and check-in was a breeze. The rooms were contemporary and had great amenities. Upgrade to an ocean view - it’s totally worth it! The food was good, although some of the a la carte restaurants are better than others. Our favorites were La Casa de Las Flores (Mexican) and their amazing fish tacos and Sunakku (Japanese). Although, the buffet is really where it’s at. Delicious options, no matter if you’re feeling breakfast, lunch, or dinner. Andrea and Azaheal with the dinner service staff are so nice to talk to and very accommodating. Tell them David, Nicole, and Lydia sent you. This resort has four pools and you will find great service at each other. One of the servers, Armando, is super friendly and always making sure you’re taken care. The beach connects right from the property and a great view of the beautiful blue ocean. The waves were a bit rough, but we swam where we could. You’ll notice lots of seaweed as well, which was a little annoying to deal with. At night, there are some shows but I feel entertainment could be better here. Kareoke night and the Mariachi band were some of our highlights. If you’re looking to pamper yourself a bit, the Renova Spa on-property is fantastic! The staff were wonderful and I had one of the best massages ever. We will be back to stay here again soon!
Stayed 5 nights in Mar 2023

10/10 Excellent

Igor

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 11 nights in Mar 2023

10/10 Excellent

Kenya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is very nice. They need to work on the entertainment part. Maybe get a dj for dancing a few nights. People wanted to dance hear some good music. Even the grown and sexy love a good time on the dance floor. But over all it was very nice I'd differently come back.
Stayed 4 nights in Mar 2023

10/10 Excellent

Jesse Manriquez, Milpitas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We’ve been to Cancun 6 times and, by far, Riu Kukulkán was our best experience. The Staff is wonderful. The grounds/pools/beach, are impeccable. The food is awesome.
Stayed 6 nights in Mar 2023

8/10 Good

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Buffet food was good, specialty restaurants not as good. Was a quiet resort.
Stayed 6 nights in Mar 2023

10/10 Excellent

Heather

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort! New and the cleanest resort I’ve ever been to. Staff were cleaning and maintaining constantly, tho never disruptive. Excellent service in all areas of the resort. Smaller resort so easy to get to everything. Great food, fun drinks, beautiful grounds. Pools were beautiful, 4 separate areas depending on your desired activity level. Swim up bar pool was a little small, but lots of great spaces to hang out in it. Good variety of restaurants, areas for snacks, several bars, and night time entertainment. No reservations at restaurants which we actually enjoyed, and never had to wait more that 40 minutes which gave us time for a drink before dinner. Beautiful beach, can walk for a long way. Security around resort and at beach. Lifeguards on duty. Used the app to request extra towels in room a few times and service was extremely prompt. We were here for 4 nights, it was the perfect getaway.

10/10 Excellent

Jessica M, Elkhart

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in Mar 2023

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I had a good time. Very clean. Nice pools. Beautiful landscaping.
Stayed 5 nights in Mar 2023