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Sun Palace Couples Only All Inclusive

Photo gallery for Sun Palace Couples Only All Inclusive

Featured Image
Indoor Spa Tub
View from Room
Free minibar, in-room safe, blackout drapes, iron/ironing board
Free minibar, in-room safe, blackout drapes, iron/ironing board

Overview of Sun Palace Couples Only All Inclusive

VIP Access

Sun Palace Couples Only All Inclusive

4 out of 5

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
Blvd Kukulcan Km 20 Hotel Zone, Cancun, QROO, 77500

Explore the area

  • Popular LocationDelfines Beach2 min drive
  • Popular LocationEl Rey Ruins4 min drive
  • Popular LocationCancún Underwater Museum (Punta Nizuc)6 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)12 min drive

Choose dates to view prices

About this area

Cancun

Sun Palace Couples Only All Inclusive is located in Zona Hotelera, a neighborhood in Cancun, and is near theme parks and on the beach. Museo Maya Trailhead and El Rey Ruins Trailhead are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Costa Occidental de Isla Mujeres National Park and Delfines Beach. Ventura Park Cancun and Aquaworld are also worth visiting. Discover the area's water adventures with scuba diving, snorkeling, and parasailing nearby, or enjoy the great outdoors with ecotours.

What's nearby

  • Delfines Beach - 2 min drive
  • Maya Cancun Museum - 4 min drive
  • El Rey Ruins - 4 min drive
  • Ventura Park Cancun - 5 min drive
  • Cancún Underwater Museum (Punta Nizuc) - 6 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 12 min drive

Restaurants

  • La Tratto — 1 min walk
  • Aurora — 1 min walk
  • Benazuza — 14 min walk
  • Captain's Cove — 4 min drive
  • El Conquistador — 4 min drive

About this property

Sun Palace Couples Only All Inclusive

Upscale property on the beach, with 3 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Sun Palace Couples Only All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants. All 247 rooms boast jetted tubs and offer free WiFi and free minibar items. Balconies and 24-hour room service are standard, as are Smart TVs with satellite channels.
Sun Palace Couples Only All Inclusive offers 247 accommodations with free minibar items and safes. Rooms open to balconies. Smart televisions come with premium satellite channels.

Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All meals, snacks, and beverages included
24-hour room service

Activities and facilities/equipment

All non-motorized water sports are included.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 7 AM–11:30 AM
  • 4 restaurants and 1 coffee shop/café
  • 2 poolside bars, 3 bars/lounges and 1 swim-up bar
  • 24-hour room service

Things to do

  • 3 outdoor pools
  • Access to nearby outdoor pool
  • Fitness center
  • Full-service spa
  • Sauna
  • Shopping
  • Spa tub
  • Steam room

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Outdoors

  • Beachfront location
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower

Entertainment

  • Cable/satellite channels
  • Premium channels
  • Smart TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony

More

  • Free local calls
  • Iron/ironing board
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children 18 and younger are not allowed at this property; All guests older than 18 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, and American Express; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this property

Property is also known as

All Inclusive Sun
Sun Couples
Sun Palace Couples
Sun Palace Couples Only
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Sun Palace Couples Only Cancun
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Sun Palace Couples Only All Inclusive All-inclusive property

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 686 out of 986 reviews
5 - Excellent 70%
Rating 4 - Good. 210 out of 986 reviews
4 - Good 21%
Rating 3 - Okay. 53 out of 986 reviews
3 - Okay 5%
Rating 2 - Poor. 23 out of 986 reviews
2 - Poor 2%
Rating 1 - Terrible. 14 out of 986 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.7/5

Staff & service

4.5/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sun Palace Resort is a smaller more intimate resort in comparison to the bigger resorts like Live Aqua. The top notch service is a good standard in Cancun and the Sun Palace far exceeds that standard. When it comes to AI’s, most resorts fall short when in comes to bar service I.e. water down drinks, house well drinks etc. not at the Sun Palace. We asked for top shelf alcohol for all our drinks and the drinks were made with top shelf alcohol. All in all, we will definitely visit the Sun Palace again.
Stayed 3 nights in Sep 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sun Palace property was well staffed and we were well taken care. We only had one dinner that was unsatisfactory. Food was cold but other than that we had a great time. Also the night life can use an improvement. The Moon palace was family friendly and they had a night club and Sun Palace was adult only and bar closed at midnight.
Stayed 3 nights in Sep 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not sure how anyone can rate this place less that a 5. The stay was beyond perfect. If there were any cons to complain about, the pros heavily outweighed them by far. First class property. The rooms have a lot of condensation and moisture and you can slip and really hurt yourself. To counter that just leave the air on. My only "real" complaint was that the pillows were a bit stinky most likely due to the moisture build up in the room but that was quickly resolved with one phone call. I see people complaining about pushy sales people. Just say "NO" and walk away. People are also complaining about the service. Huh? I think people expect for the servers to be everywhere at once. Just raise your hand and problem solved. You don't even feel pressured or compelled to tip like at other resorts (not saying you shouldn't). It's amazing how people can have completely different outlooks. Makes me wonder what the gripe is really about. This is a great resort. Hands down.
Stayed 3 nights in Sep 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this resort is AMAZING and so kind and helpful to the guests. Everything is extremely clean and our room was immaculate daily. The pool/entertainment staff were great and definitely didn't do ''too much'' like they often do at resorts. It was the perfect amount of entertainment at the pool daily. We loved Joshua and Sandra. Eduardo at the breakfast buffet made sure I had my oatmeal just the way I like it without even having to ask after the first couple of days. After a while, staff started calling us by our names and it made us feel so at home. The entertainment in the bar in the evening was fantastic! We loved the Vegas and burlesque show. The beach area is gorgeous, one of the best we've seen in Cancun. Food is delicious, we loved all of the restaurants - but Fuego was our favorite. We even loved the gym that was fully stocked always with cold towels, waters and bananas :) We will definitely be returning! Thank you sun palace for an amazing and much needed vacation!
Stayed 6 nights in Sep 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The way they handled COVID was appreciated
Stayed 5 nights in Sep 2021