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On the beach, beach massages
On the beach, beach massages
On the beach, beach massages
Indoor pool, 2 outdoor pools

Guest reviews

4.5/5 Wonderful
996 reviews
Guests rated this property 4.7/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Breakfast included
Parking included
All-inclusive
Air conditioning

Cleaning and safety practices

Cleaned with disinfectant
24-hour vacancy between guest room stays
Hand sanitizer provided

Map

Explore the area

Popular LocationDelfines Beach2 min drive
Popular LocationMaya Cancun Museum4 min drive
Popular LocationEl Rey Ruins4 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)12 min drive

Choose dates to view prices

  • Deluxe Room Ocean View

    4.8/5 guest room rating

    Room amenities

    • 435 sq ft
    • Ocean view
    • Sleeps 2
    More detailsDeluxe Room Ocean View
  • Junior Suite Ocean View

    4.7/5 guest room rating

    Room amenities

    • 570 sq ft
    • Ocean view
    • Sleeps 2
    More detailsJunior Suite Ocean View
  • Honeymoon Suite

    5/5 guest room rating

    Room amenities

    • 570 sq ft
    • Ocean view
    • Sleeps 2
    More detailsHoneymoon Suite
  • Deluxe Room Resort View

    4.7/5 guest room rating

    Room amenities

    • 435 sq ft
    • Resort view
    • Sleeps 2
    More detailsDeluxe Room Resort View
  • Governador Suite

    4.5/5 guest room rating

    Room amenities

    • 570 sq ft
    • Ocean view
    • Sleeps 2
    More detailsGovernador Suite
  • Deluxe Room Ocean View PAY FOR ONE ROOM AND GET TWO

    Room amenities

    • 435 sq ft
    • Ocean view
    • Sleeps 2
    More detailsDeluxe Room Ocean View PAY FOR ONE ROOM AND GET TWO
  • Junior Suite 1 King Bed, Jetted Tub PAY FOR ONE ROOM AND GET TWO

    Room amenities

    • 570 sq ft
    • Ocean view
    • Sleeps 2
    More detailsJunior Suite 1 King Bed, Jetted Tub PAY FOR ONE ROOM AND GET TWO

About this area

Cancun

Located in Cancun's Zona Hotelera neighbourhood, Sun Palace Couples Only All Inclusive is near theme parks and on the beach. The area's natural beauty can be seen at Delfines Beach and Tortuga Beach, while Aquaworld and Ventura Park Cancun are popular area attractions. Cancun Interactive Aquarium and Delphinus Dreams are also worth visiting. With scuba diving, snorkelling and parasailing nearby, you'll find plenty of adventures in the water.
Visit our Cancun travel guide
View in a map
Popular Location

What's nearby

  • Delfines Beach - 2 min drive
  • Maya Cancun Museum - 4 min drive
  • El Rey Ruins - 4 min drive
  • Ventura Park Cancun - 5 min drive
  • Aquaworld - 6 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 12 min drive

Restaurants

  • La Tratto — 1 min walk
  • Aurora — 1 min walk
Questions about this property?Find answers

About this property

Sun Palace Couples Only All Inclusive

Upscale property on the beach, with 2 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Sun Palace Couples Only All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants. All 252 rooms boast jetted bathtubs, and offer free WiFi and free minibar items. Balconies and 24-hour room service are standard, as are flat-screen TVs with satellite channels.
Sun Palace Couples Only All Inclusive offers 252 forms of accommodation with free minibar items and a safe. Rooms open to balconies. Flat-screen televisions come with premium satellite channels.

Bathrooms include a separate bath and shower with a jetted bath, bathrobes, slippers and complimentary toiletries. This Cancun resort provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All meals, snacks and beverages included
24-hour room service

Activities and facilities/equipment

All non-motorised water sports are included.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self parking
  • Return airport shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 7 AM–11:30 AM
  • All meals, snacks and beverages included
  • 4 restaurants and 1 coffee shop/cafe
  • 2 poolside bars, 3 bars/lounges and 1 swim-up bar
  • 24-hour room service

Things to do

  • 2 outdoor pools
  • Aerobics classes
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Motorised watercraft
  • Sauna
  • Shopping
  • Hot tub
  • Steam room

Family friendly

  • 2 outdoor pools
  • Dry-cleaning service
  • Indoor pool
  • Laundry facilities

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Outdoors

  • Beachfront location
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

More

  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Jetted bathtub
  • Separate bathtub and shower

Entertainment

  • TV/satellite channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony

More

  • Free local calls
  • Iron/ironing board
  • Safe
  • Slippers

Policies

Check-in

Check-in between 3 PM and midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children 18 and younger are not allowed at this property; all guests older than 18 are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property
Personal protective equipment, including masks, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser
Contactless check-out is available
Individually wrapped food options are available through room service
Each guestroom is kept vacant for a minimum of 24 hours between bookings

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this property

Property is also known as

Sun Palace Couples All Inclusive All-inclusive property Cancun
Sun Palace Couples All Inclusive All-inclusive property
Sun Palace Couples All Inclusive Cancun
Sun Palace Couples All Inclusive
Sun Couples Inclusive inclusi

Frequently asked questions

Can I cancel my reservation for free at Sun Palace Couples Only All Inclusive and receive a full refund?
Yes, Sun Palace Couples Only All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Sun Palace Couples Only All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has an indoor pool and 2 outdoor pools.
Is Sun Palace Couples Only All Inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking at Sun Palace Couples Only All Inclusive?
Self-parking is free at this property.
What time is check-in at this property?
Check-in is from 3 PM to midnight.
What time is check-out at this property?
Checkout is at noon.
Does Sun Palace Couples Only All Inclusive provide a shuttle to the airport?
Yes, there's an airport shuttle.
Is this property all-inclusive?
Yes, the property is all-inclusive. All food and drinks are included.
Where is Sun Palace Couples Only All Inclusive located?
Nestled on the beach, this Zona Hotelera resort is within 1 mi (2 km) of Costa Occidental de Isla Mujeres National Park, El Rey Ruins and Delfines Beach. Aquaworld and Maya Cancun Museum are also within 3 miles (5 km).

Guest reviews

Overall score and ratings for Sun Palace Couples Only All Inclusive

4.5
Wonderful
5 - Excellent
670
4 - Good
230
3 - Okay
57
2 - Mediocre
27
1 - Poor
12
4.7
Cleanliness
4.7
Service and Staff
4.3
Amenities
4.5
Property condition

3/5

    This traveller didn’t leave comments with their review
    Stayed 7 nights in Jun 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Absolutely amazing service! The resort is beautiful and the staff were so accommodating and humble. Would come back 1000x.

    Stayed 2 nights in Jun 2020

    1/5

      This traveller didn’t leave comments with their review
      Stayed 7 nights in May 2020

      5/5 Excellent

      • Liked: Cleanliness, staff & service, property conditions & facilities

      Stayed 2 nights in Mar 2020

      3/5

      • Liked: Cleanliness, staff & service, property conditions & facilities

      It was a nice place not spectacular. Three of the 4 restaurants were less then good.

      Stayed 4 nights in Mar 2020