4 Star Hotels in Puerto Morelos CA $355

"Great hotel to relax and be with family. Staff are extremely friendly and helpful. These is out third time there. "

"A lot of walking to get to the different pools/restaurants on the resort. Wish there were better signs for getting around. It took me awhile to find the “short cuts.” There are employees that will drive you around on golf carts but then I feel obligated to tip every time. They need a better system of making reservations for restaurants. It’s almost impossible to get a reservation for any day of your stay, even when reserving as soon as you check in. The reservations we did get were at 9 and 9:30 at night. No way I want to eat dinner that late. If there was an option of a resort app, I did not know. It would have been nice to have an app to use as a map or make reservations. You have to pay for WiFi beyond two devices. I paid an extra $120 so everyone in my party could use phones for apps, etc. Data did not work well at all, and we had Tmobile. Paying for WiFi is a huge reason I wouldn’t return with my entire family of 6. Be prepared to get up early in the morning to save a pool chair at the main “party pool” if you want to be near all the action. Signs state no saving chairs, but no one listens. The other pools on the resort were much quieter and easier to get chairs. The food options were actually great and tasted good, considering it is an all inclusive resort. I was very very impressed! The rooms were very clean, beds very comfortable. The Murphy bed is very comfortable, surprisingly. I definitely would return, but only as a party of two. "

"Overall, we had a great experience at Venus El Cid Resort & Spa! The property is beautiful, the atmosphere is relaxing, and there’s a lot to enjoy once you settle in. That said, our arrival wasn’t as welcoming as we expected. We arrived late, and unfortunately, there was no proper greeting or guidance when we got to the hotel. The staff member who handed us the keys did say “welcome,” but it didn’t feel like the warm, hospitable arrival you usually look forward to at a resort. Another thing to note is that the resort is quite large, which is great but it can also be confusing at first. Even with the map, it was a bit overwhelming and not very easy to follow. Thankfully, by around the fourth day, we finally got the hang of where everything was. Overall, still a very enjoyable stay, just a few areas that could improve the first impression and navigation experience.!"