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4.7
Exceptional
Rating 5 - Excellent. 58 out of 70 reviews
5 - Excellent 83%
Rating 4 - Good. 8 out of 70 reviews
4 - Good 11%
Rating 3 - Okay. 1 out of 70 reviews
3 - Okay 1%
Rating 2 - Poor. 2 out of 70 reviews
2 - Poor 3%
Rating 1 - Terrible. 1 out of 70 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.7/5

Staff & service

4.7/5

Amenities

4.8/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is good,the personal is very
Stayed 9 nights in May 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful clean Hotel, the rooftop Pool is very nice, very close to all the shops, nice service, love the hotel!
Stayed 2 nights in May 2021

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a nice hidden gem. You don’t even notice it at first. It is not too far away from the tourist area in Playa Del Carmen. The hotel is very clean and the staff is very friendly. The only thing that I did not like were the hidden fees. I checked out and was charged for “sanitation fees” and for laundry? They were also doing construction so it would get noisy. The rooms are not soundproof so I think I had a family above me and they were pretty noisy every night. However everything else was fine and the rooms are beautiful and spacious.
Stayed 4 nights in Mar 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Serenity Hotel was excellent. We loved the layout, decor and cleanliness. The staff was friendly and attentive. The breakfast was fresh and delicious. We would definitely come back here and recommend this hotel.
Stayed 1 night in Mar 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique hotel
Really nice hotel, friendly staff, clean, great rooms, perfectly located, and quiet. Everything we were looking for. Also, their staff helped our husbands find a mariachi to play for us at their terrace on the same day. Thank you for that!
Stayed 3 nights in Feb 2021