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On the beach, white sand, beach cabanas, sun-loungers
On the beach, white sand, beach cabanas, sun-loungers
3 outdoor pools, pool cabanas (surcharge), pool umbrellas
3 outdoor pools, pool cabanas (surcharge), pool umbrellas

Guest reviews

4.5/5 Wonderful
1,767 reviews
Guests rated this property 4.8/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
All-inclusive
Air conditioning
Spa

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
24-hour vacancy between guest room stays

Map

Explore the area

Popular LocationPier Navega4 min walk
Popular LocationPlaya del Carmen Main Beach5 min walk
Popular LocationNuestra Senora del Carmen Catholic Church8 min walk
AirportCancun, Quintana Roo (CUN-Cancun Intl.)50 min drive

Choose dates to view prices

  • Junior Suite, 2 Double Beds

    Room amenities

    • 653 sq ft
    • Sleeps 4
    More detailsJunior Suite, 2 Double Beds
  • Junior Suite, 2 Double Beds, Garden View

    Room amenities

    • 653 sq ft
    • Sleeps 4
    More detailsJunior Suite, 2 Double Beds, Garden View
  • Junior Suite, 2 Double Beds, Accessible, Garden View (Mobility Accessible W/Roll-In Shower)

    Room amenities

    • 653 sq ft
    • Sleeps 3
    More detailsJunior Suite, 2 Double Beds, Accessible, Garden View (Mobility Accessible W/Roll-In Shower)
  • Junior Suite, 2 Double Beds (Swim-Up)

    Room amenities

    • 653 sq ft
    • Sleeps 4
    More detailsJunior Suite, 2 Double Beds (Swim-Up)
  • Junior Suite, 2 Double Beds, Pool View

    Room amenities

    • 653 sq ft
    • Sleeps 4
    More detailsJunior Suite, 2 Double Beds, Pool View
  • Junior Suite, 2 Double Beds, Ocean View

    Room amenities

    • 653 sq ft
    • Ocean view
    • Sleeps 4
    More detailsJunior Suite, 2 Double Beds, Ocean View
  • Junior Suite, 1 King Bed

    3.9/5 guest room rating

    Room amenities

    • 653 sq ft
    • Sleeps 2
    More detailsJunior Suite, 1 King Bed
  • Junior Suite, 1 King Bed

    Room amenities

    • 653 sq ft
    • Ocean view
    • Sleeps 2
    More detailsJunior Suite, 1 King Bed
  • Junior Suite, 1 King Bed (Walk-Out)

    Room amenities

    • 653 sq ft
    • Ocean view
    • Sleeps 2
    More detailsJunior Suite, 1 King Bed (Walk-Out)
  • Junior Suite, 1 King Bed, Garden View

    4.3/5 guest room rating

    Room amenities

    • 653 sq ft
    • Sleeps 2
    More detailsJunior Suite, 1 King Bed, Garden View
  • Junior Suite, 1 King Bed, Accessible, Garden View (Mobility Accessible W/Roll-In Shower)

    Room amenities

    • 653 sq ft
    • Sleeps 2
    More detailsJunior Suite, 1 King Bed, Accessible, Garden View (Mobility Accessible W/Roll-In Shower)
  • Junior Suite, 1 King Bed (Swim-Up)

    Room amenities

    • 653 sq ft
    • Ocean view
    • Sleeps 2
    More detailsJunior Suite, 1 King Bed (Swim-Up)
  • Junior Suite, 1 King Bed, Pool View

    Room amenities

    • 653 sq ft
    • Sleeps 2
    More detailsJunior Suite, 1 King Bed, Pool View
  • Junior Suite, 1 King Bed, Ocean View

    4.4/5 guest room rating

    Room amenities

    • 653 sq ft
    • Ocean view
    • Sleeps 2
    More detailsJunior Suite, 1 King Bed, Ocean View
  • Junior Suite, 1 King Bed (Swim-Up)

    Room amenities

    • 653 sq ft
    • Sleeps 2
    More detailsJunior Suite, 1 King Bed (Swim-Up)
  • Suite, 1 Bedroom

    Room amenities

    • 1331 sq ft
    • Ocean view
    • Sleeps 2
    More detailsSuite, 1 Bedroom
  • Suite, 1 Bedroom

    Room amenities

    • 1331 sq ft
    • Sleeps 2
    More detailsSuite, 1 Bedroom
  • Presidential Suite, 1 King Bed

    Room amenities

    • 1959 sq ft
    • Ocean view
    • Sleeps 2
    More detailsPresidential Suite, 1 King Bed

About this area

Playa del Carmen

Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated is located on the beach and in an area with good shopping. The area's natural beauty can be seen at Mamitas Beach Club and Playa del Carmen Main Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. 3D Museum of Wonders and Yucatek Divers are also worth visiting. Looking to get your feet wet? Scuba diving, waterskiing and windsurfing adventures can be found near the property. Our guests love the resort's central location.

Visit our Playa del Carmen travel guide
Map
Popular Location

What's nearby

  • Pier Navega - 4 min walk
  • Mamitas Beach Club - 4 min walk
  • Playa del Carmen Main Beach - 5 min walk
  • Nuestra Senora del Carmen Catholic Church - 8 min walk
  • Central Square - 12 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • Pelicanos — 1 min walk
  • Asiana — 1 min walk

About this property

Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated

Elegant adults-only property on the beach
Catch some rays at the beach or spend the day relaxing at Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated's full-service spa. Then enjoy a meal at one of the resort's 8 restaurants. All 513 rooms boast private spa tubs, and offer free WiFi and free minibar items. Balconies and pillowtop beds are standard, as are LED TVs with satellite channels.
Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated offers 513 forms of accommodation with private hot tubs and free minibar items. Rooms open to balconies. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. A pillow menu is available. 42-inch LED televisions come with satellite channels. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Water activities

Snorkelling
Surfing/boogie boarding

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

On-site entertainment and activities
On-site live performances

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free valet parking

Food and drink

  • All buffet and à la carte meals, snacks and beverages included
  • 8 restaurants and 1 coffee shop/cafe
  • 7 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Things to do

  • 3 outdoor pools
  • 2 hot tubs
  • Aerobics classes
  • Beach volleyball
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness centre
  • Full-service spa
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Surfing/boogie boarding
  • Table tennis

Family friendly

  • 3 outdoor pools
  • Dry-cleaning service
  • Free rollaway/extra beds
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Computer station
  • Meeting rooms
  • Conference space (6781 square feet)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

More

  • Beach towels
  • Designated smoking areas
  • Games
  • TV in reception

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Ceiling fan
  • Free rollaway beds
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Separate bathtub and shower

Entertainment

  • 42-inch LED TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony

More

  • Desk
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Private hot tub
  • Separate sitting area
  • Slippers
  • Turndown service

Policies

Check-in

Check-in between 3 PM and 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Free rollaway/extra beds!
Cots (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Tourism fee: MXN 1.65 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser
Contactless check-in and contactless check-out are available
Individually wrapped food options are available through room service
Each guestroom is kept vacant for a minimum of 24 hours between bookings
The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitisation guidelines and the Safe Travels (WTTC - Global) sanitisation guidelines
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Student groups on spring break are not allowed.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property

Property is also known as

Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen
Hilton Playa Carmen Adults-Only All-Inclusive
The Royal Playa del Carmen All Inclusive Spa Resort
Hilton Carmen AdultsOnly Incl

Frequently asked questions

Can I cancel my reservation for free at Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated and receive a full refund?
Yes, Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated offers free cancellation on select room rates, because flexibility matters! Please refer to Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated?
As of Aug 12, 2020, prices found for a 1-night stay for 2 adults at Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated on Aug 13, 2020 start from CA $336, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does this property have a pool?
Yes, this property has 3 outdoor pools.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Valet parking is free at this property.
What time is check-in at this property?
Check-in is from 3 PM to 11:30 PM.
What time is check-out at this property?
Checkout is at noon.
Is this property all-inclusive?
Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, surfing/boogie boarding, tennis and more.
Where is this property located?
Located in Downtown, this beachfront resort is in the city centre, just steps away from Quinta Alegría Shopping Mall and Quinta Avenida. Mamitas Beach Club and Playa del Carmen Main Beach are also within 5 minutes.

Guest reviews

Overall score and ratings for Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated

4.5
Wonderful
5 - Excellent
1,212
4 - Good
342
3 - Okay
108
2 - Mediocre
74
1 - Poor
31
4.8
Cleanliness
4.7
Service and Staff
4.3
Amenities
4.5
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The customer experience , the location, the view everyone that works that offer a great customer services starting with the receptiones, Garcia who is the head chef he is so great always trying to offer you the best food and trying to serve the best also the bar at the pool everyone there that serve is great incluiding Eric and a couple more. They greet who by your name each day with a smile which makes these place feel like home.

Stayed 4 nights in Jul 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 5 nights in Feb 2020

4/5 Good

    This traveller didn’t leave comments with their review
    Stayed 5 nights in Mar 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    everything was great. the people were polite and made us feel at home

    Stayed 5 nights in Mar 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 7 nights in Mar 2020