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Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

4.5 star property
Adults-only luxury on the beach

Choose dates to view prices

your current months are August, 2024 and September, 2024.
August 2024
September 2024

Photo gallery for Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

3 outdoor pools, cabanas (surcharge), pool umbrellas
Aerial view
Junior Suite, 2 Queen Beds
5 bars/lounges, 3 poolside bars, swim-up bar
On the beach, white sand, free beach cabanas, sun loungers

Reviews

8.8

Excellent

Popular amenities

  • Bar
    BarBar
  • All-inclusive
    All-inclusiveAll-inclusive
  • Pool
    PoolPool
  • Hot tub
    Hot tubHot tub
  • Room service
    Room serviceRoom service
  • Spa
    SpaSpa
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About the area

Map
Av. Constituyentes No. 2, Playa del Carmen, QROO, 77780

What's nearby

  • Quinta Avenida - 2 min walk
  • Quinta Alegría Shopping Mall - 3 min walk
  • Mamitas Beach - 3 min walk
  • Playa del Carmen Main Beach - 5 min walk
  • Playa del Carmen Maritime Terminal - 16 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Bloody Mary Food Drinks & Rock - ‬2 min walk
  • ‪Señor Frogs - ‬2 min walk
  • ‪Los Aguachiles - ‬2 min walk
  • ‪Lobby Bar - ‬1 min walk
  • ‪La Parrilla Playa - ‬2 min walk

About this property

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

Luxury all-inclusive property near Quinta Avenida
Located close to Playa del Carmen Main Beach and Mamitas Beach, Hilton Playa del Carmen, an All-Inclusive Adult Only Resort provides 3 poolside bars, a swim-up bar, and concerts and live shows. With a white sand beach, beachfront dining, and free beach cabanas, this property is the perfect place to soak up some sun. Indulge in a body treatment, a Swedish massage, and a body wrap at Innan, the onsite spa. At the 7 on-site restaurants, enjoy breakfast, lunch, dinner, and Fusion cuisine. Yoga classes and fitness classes are offered at the gym; Hilton Playa del Carmen, an All-Inclusive Adult Only Resort also has a terrace, shopping on site, and a coffee shop/cafe. Free in-room WiFi is available to all guests, along with a garden and a hair salon.
Other perks include:
  • Swimming pool with cabanas, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • An outdoor tennis court, 3 outdoor pools, and a front-desk safe
  • Outdoor furniture, bicycle parking, and a 24-hour front desk
  • Guest reviews say great things the beach locale, pool, and helpful staff
Room features
All 524 rooms boast comforts such as private indoor spa tubs and 24-hour room service, in addition to thoughtful touches like premium bedding and laptop-compatible safes.
Other conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with hydromassage showers and designer toiletries
  • LED TVs with satellite channels
  • Balconies or patios, wardrobes/closets, and separate sitting areas

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 poolside bars
  • 5 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Asiana
  • Kalamata
  • Pelicanos
  • Rincón Mexicano
  • Spice

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Bicycle storage
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Table tennis
  • TV in common areas
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 6,781 square feet of conference space
  • Computer station
  • Coworking space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 4 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Towels provided

Entertainment

  • LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Playa Carmen
Playa Carmen All Inclusive
Playa Carmen Resort
Royal Playa Carmen
Royal Playa Carmen All Inclusive Spa & Resort
Royal Playa Carmen Spa
Royal Playa Carmen All Inclusive Spa Resort
Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen
Hilton Playa Carmen Adults-Only All-Inclusive
Hilton Carmen AdultsOnly Incl
Hilton Playa Carmen All-Inclusive Adult Resort Playa del Carmen
The Royal Playa del Carmen All Inclusive Spa Resort
Hilton Playa Carmen All-Inclusive Adult Resort
Hilton Playa Carmen All-Inclusive Adult Playa del Carmen
Hilton Playa Carmen All-Inclusive Adult
Hilton Playa Del Carmen An Adults Only All Inclusive
The Royal Del Carmen Inclusive

Frequently asked questions

Does Hilton Playa del Carmen, an All-Inclusive Adult Only Resort have a pool?

Yes, this property has 3 outdoor pools.

How much does it cost to stay at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort on Aug 1, 2024 start from CA $507.78, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Playa del Carmen, an All-Inclusive Adult Only Resort pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Self parking and valet parking are free at this property.

What time is check-in at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Check-in start time: 3 PM; Check-in end time: 11:30 PM.

What time is check-out at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Check-out is at noon.

Are there all-inclusive benefits at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Yes, the property is all-inclusive. All food and beverages are included, and activities include tennis, volleyball, and more.

Where is Hilton Playa del Carmen, an All-Inclusive Adult Only Resort located?

Located in Downtown Playa del Carmen, this beachfront property is in the city center, just steps from Quinta Avenida and Playa del Carmen Main Beach. Mamitas Beach and Playa del Carmen Maritime Terminal are also within 1 mi (2 km).

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 777 out of 1188 reviews" "
Rating 8 - Good. 226 out of 1188 reviews" "
Rating 6 - Okay. 90 out of 1188 reviews" "
Rating 4 - Poor. 55 out of 1188 reviews" "
Rating 2 - Terrible. 40 out of 1188 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Francisco j medina

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 4 nights in Jul 2024

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We chose this place for my 40th birthday trip! We loved the beautiful grounds and delicious restaurants. There is a lot of noise by the pool, so if you want peace and quiet, I would recommend getting a swim up suite or a room with an ocean view. Otherwise, we really enjoyed ourselves at this resort.
Stayed 4 nights in Jul 2024

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I loved it was right off the beach and the staff was extremely friendly.
Stayed 3 nights in Jul 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service & staff. Beautiful facility
Stayed 4 nights in Jul 2024

10/10 Excellent

Spencer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property.. food was good Locals are super friendly
Stayed 3 nights in Jul 2024

10/10 Excellent

Miguel A.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is excellent but they said is all inclusive but if you want a rib eye steak is like $65 dollar even a coconut is extra some restaurants need to improve the service and the food not too many choices of plates.
Stayed 5 nights in Jul 2024

10/10 Excellent

Nicolas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort!
Stayed 4 nights in Jul 2024

6/10 Okay

Late

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This resort was a very clean beautiful resort. However I think it’s for 50 and up adults it’s very quiet. No real entertainment on the resort. They close the bar and Dj and 11pm sharp. They have acrobat shows and live singing at night but nothing that kept our attention. They play soft Spanish music at the pool. The pool bars and swim up bar and the DJ leaves and closes at 6. Tye resort was pretty much dead the entire time. I was there 5 days. If your looking or a party resort this is NOT it. If you’re looking for relaxation and quietness then this may be the place for you. 5th avenue is there for entertainment but by purchasing an all inclusive resort I wanted more from them not spending hundreds of dollars outside the resort just to be entertained. I honestly wouldn’t visit it again. I give the food a 5 out of 10 as well
Stayed 4 nights in Jul 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

10/10 Excellent

Dhondup

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

8/10 Good

Paul Eugene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I enjoyed our stay at this resort. The only compliant we had were the alcoholic beverages which we felt were up to our standard of quality.
Stayed 8 nights in Jun 2024

8/10 Good

Jose

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was great
Stayed 7 nights in Jul 2024

2/10 Terrible

Graziella Rita

Travelled with family
Disliked: Cleanliness, amenities
When I first checked in nobody guided me to what restaurants were available or rules of the resort, nothing, they gave me a key and you are on your own. I did not like that its not an all-inclusive, that's false advertising. Cabanas that were around the pool were available for a fee, between $109-$170, if you didn't rent a cabana there was limited seating, you had no choice but to rent a Cabana. There are only 3 restaurants available to eat and 1 restaurant for breakfast, if you wanted a nice meal you had to pay extra. The liquor was horrible, the juices were not real they were from some kind of syrup, drinks were horrible, hardly drank, if you wanted a decent drink, again, you had to pay extra. Been to many islands and different resorts and all-inclusive, means all-inclusive. I will never return to this resort and the people I was with and met there stated the same issues and they will not be returning.
Stayed 6 nights in Jul 2024

10/10 Excellent

Kaylani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were so happy to spend our anniversary here! The resort is beautiful, clean and luxurious. The staff welcomed us from the beginning and treated us so well throughout our stay referring to us as “friends” and “family”. We felt very well taken care of. The staff work very hard to make sure everyone is enjoying their stay. We would love to return one day!
Stayed 7 nights in Jul 2024

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best vacation I’ve ever had! Great mix of quiet and fun activities. Several dining options within the resort and AMAZING SERVICE. The staff are incredible! Can’t wait to go back.
Stayed 4 nights in Jul 2024

10/10 Excellent

David, Laredo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

ALEJANDRO

Liked: Cleanliness, staff & service, property conditions & facilities
The
Stayed 7 nights in Jun 2024

10/10 Excellent

Isaura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing adults only resort.
Stayed 4 nights in Jul 2024

6/10 Okay

Kathy Sue

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was wonderful and food was very good. The beach was nearly nonexistent. Other guests were LOUD until late at the pools, bars, restaurants, and halls.
Stayed 4 nights in Jul 2024

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about the property was excellent! I was really amazed at how wonderful the service was. If I had to say one thing for improvement, it would be the food. I was hoping for traditional Mexican dishes but a lot of the food was “Americanized”,
Stayed 5 nights in Jul 2024

2/10 Terrible

Lindsey LeChell

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

6/10 Okay

stephanie

Travelled with group
Staff was nice. Food wasn’t too great
Stayed 4 nights in Jul 2024

4/10 Poor

jaclyn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is not the same, we been there like 5 times.. Limited dining and not good at all.. kept going outside resort to eat.. can only get cabana near pool and had to get bottle with it everyday which is a waste, then everyday changed the price of it.. would not go back there to stay..
Stayed 5 nights in Jul 2024

10/10 Excellent

Schimona McBryde, Hope Mills

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was great. I enjoyed the food and location of the venue.
Stayed 4 nights in Jun 2024

2/10 Terrible

Bilal

Travelled with family
Disliked: Property conditions & facilities
I canceled my room the same day I checked in at 3 pm and checked out 7 pm the same day. The room had cockroaches in it and they sprayed a lot spraying that made me and my wife dizzy. I talked to the manger to refund me the money and he agreed not sure if he contacted you.
Stayed 4 nights in Jul 2024

General hotel information

Reasons to Book
Outdoor Pool & Onsite Restaurant/Bar
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
4.5