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Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly The Royal

Star Rating
4.5 out of 5
Photo gallery

Reviews

4.6 / 5Exceptional
4,982 reviews

Amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Free parking

Map

What's nearby

  • Popular Location
    Mamitas Beach Club
    4 min walk
  • Popular Location
    Playa del Carmen Main Beach
    5 min walk
  • Popular Location
    Nuestra Senora del Carmen Catholic Church
    8 min walk
  • Airport
    Cancun, Quintana Roo (CUN-Cancun Intl.)
    50 min drive

Choose dates to view prices

Book online or call:

1-866-500-4938
  • Junior Suite, 1 King Bed

    Room Amenities

    • Sleeps 2
    More details
  • Junior Suite, 2 Double Beds

    Room Amenities

    • Sleeps 4
    More details
  • Junior Suite, 1 King Bed, Garden View

    Room Amenities

    • Sleeps 2
    More details

About this area

Playa del Carmen

Located in Playa del Carmen, Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly The Royal is in the city centre and on the beach. Quinta Avenida and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. 3D Museum of Wonders and Yucatek Divers are also worth visiting. Our guests love the resort's central location.

What's nearby

  • Popular Location
    Mamitas Beach Club - 4 min walk
  • Popular Location
    Playa del Carmen Main Beach - 5 min walk
  • Popular Location
    Nuestra Senora del Carmen Catholic Church - 8 min walk
  • Popular Location
    Central Square - 12 min walk
  • Popular Location
    Yucatek Divers - 15 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

About this property

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly The Royal

Catch some rays at the beach or spend the day relaxing at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly The Royal's full-service spa. Then enjoy a meal at one of the resort's 8 restaurants. All 513 rooms offer thoughtful touches such as free minibar items and pillow menus, as well as comforts such as pillowtop beds and premium bedding. Complimentary wireless Internet access and balconies are standard, as are LED TVs with satellite channels.

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties
Water activities
Snorkelling
Surfing/boogie boarding
Land activities
Fitness facilities
Tennis
Volleyball
Entertainment
On-site entertainment and activities
On-site live performances

Awards and affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Renovations and closures

This property is undergoing renovations from 01 February 2019 until 13 December 2019 (completion date subject to change). During renovations, the resort will make every effort to minimise noise and disturbance.

Policies

Check-in

Check-in between 3 PM - 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pets

  • Pets not allowed

Property payment types

American Express
Mastercard
Visa

Important information

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Student groups on spring break are not allowed.

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December. Guests under 18 years old are not permitted at this adults-only property.

Property is also known as

  • Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen
  • Hilton Playa Carmen Adults-Only All-Inclusive
  • The Royal Playa del Carmen All Inclusive Spa Resort
  • Hilton Carmen AdultsOnly Incl

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Free valet parking

Food and drink

  • Free buffet breakfast available daily 8:00 AM–10:30 AM
  • All buffet and à la carte meals, snacks and beverages included
  • 8 restaurants and 1 coffee shop/cafe
  • 5 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Free daily reception
  • 24-hour room service

Things to do

  • 3 outdoor pools
  • Aerobics classes
  • Billiards/pool table
  • Fitness centre
  • Full-service spa
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Shopping
  • Snorkelling
  • Hot tub
  • Steam room
  • Surfing/boogie boarding
  • Volleyball

Family friendly

  • 3 outdoor pools
  • Dry-cleaning service
  • Free rollaway/extra beds
  • Laundry facilities

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Computer station
  • Meeting rooms
  • Conference space (6781 square feet)

Outdoors

  • Beach loungers
  • Beachfront location
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

More

  • Beach towels
  • Designated smoking areas
  • TV in reception

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Ceiling fan
  • Free rollaway beds
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Separate bathtub and shower

Entertainment

  • 42-inch LED TV
  • satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony

More

  • Desk
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

Nearby things to do

Activities

  • Bike hire
  • Golf
  • Scuba diving
  • Theme parks
  • Waterskiing
  • Windsurfing
4.6

Exceptional

5 - Excellent
3,642
4 - Good
930
3 - Okay
233
2 - Mediocre
119
1 - Poor
58
4.8
Cleanliness
4.8
Service and Staff
4.3
Amenities
4.7
Property condition

4/5 Good

They failed to tell about the renovations that caused closing of restaurants and a maze of going from one area to another. Also they have like 200 sun beds that were practically all empty due to the 40$ a day charge to utilize them that was ridiculous. With all the constructions going on giving a little on these would have been nice. Also why this 4.6 hotel gives packets of ketchup, mayo that one has to open with your teeth was tacky!! I will say Great food and service by the staff Everyone was friendly and kind and so helpful. Communication could be a little difficult with certain employees like maids and waiters but still sweet people. Hated the pressure Breakfast Sales pitch. Great location in Playa de Carmen. Always felt safe.

Stayed 7 nights in Nov. 2019

3/5

Stayed 4 nights in Nov. 2019

2/5

We were there for my sons wedding and were not made aware of the major construction that was going on. It was very loud and went on late into the night. Areas were closed and blocked off.

Stayed 7 nights in Oct. 2019

4/5 Good

Unfortunately we were not told of the extensive remodeling that was happening while we were there. But the customer service and quality if the amenities made up for it! The staff was amazing there and once the remodel is complete im sure the already beautiful hotel will be even more amazing!

Stayed 6 nights in Nov. 2019

5/5 Excellent

Stayed 5 nights in Nov. 2019

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