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On the beach, snorkelling
On the beach, snorkelling
On the beach, snorkelling
3 outdoor pools

Guest reviews

4.6/5 Wonderful
2,156 reviews
Guests rated this property 4.7/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
All-inclusive
Air conditioning
Spa

Cleaning and safety practices

Cleaned with disinfectant
24-hour vacancy between guest room stays
Hand sanitizer provided

Map

Explore the area

Popular LocationGaviota Azul Beach1 min walk
Popular LocationForum Beach4 min walk
Popular LocationCancun Convention Center6 min walk
AirportCancun, Quintana Roo (CUN-Cancun Intl.)30 min drive

Choose dates to view prices

  • Ocean Front Pyramid Suite (with Sofa Bed)

    Room amenities

    • 1316 sq ft
    • Ocean view
    • Sleeps 4
    More detailsOcean Front Pyramid Suite (with Sofa Bed)
  • Dolphin View Master King (with Sofa Bed)

    Room amenities

    • 598 sq ft
    • Sleeps 4
    More detailsDolphin View Master King (with Sofa Bed)
  • Resort View Double

    Room amenities

    • 483 sq ft
    • Resort view
    • Sleeps 4
    More detailsResort View Double
  • Turquoize Sky Ocean Front Master King

    Room amenities

    • 695 sq ft
    • Ocean view
    • Sleeps 2
    More detailsTurquoize Sky Ocean Front Master King
  • Turquoize Sky Ocean Front Master Double

    Room amenities

    • 694 sq ft
    • Ocean view
    • Sleeps 4
    More detailsTurquoize Sky Ocean Front Master Double
  • Swim Up King (with Sofa Bed)

    Room amenities

    • 483 sq ft
    • Sleeps 4
    More detailsSwim Up King (with Sofa Bed)
  • Swim Up Double

    Room amenities

    • 483 sq ft
    • Sleeps 4
    More detailsSwim Up Double
  • King (with Sofa Bed)

    Room amenities

    • 483 sq ft
    • Sleeps 4
    More detailsKing (with Sofa Bed)
  • Double

    Room amenities

    • 483 sq ft
    • Sleeps 4
    More detailsDouble
  • Turquoize Sky Swim Up Ocean Front Master Double

    Room amenities

    • 694 sq ft
    • Sleeps 4
    More detailsTurquoize Sky Swim Up Ocean Front Master Double
  • Club Ocean Front Double

    Room amenities

    • 463 sq ft
    • Ocean view
    • Sleeps 4
    More detailsClub Ocean Front Double
  • Turquoize Sky Swim Up Ocean Front Master King

    Room amenities

    • 695 sq ft
    • Ocean view
    • Sleeps 2
    More detailsTurquoize Sky Swim Up Ocean Front Master King
  • Dolphin View Master Double

    Room amenities

    • 598 sq ft
    • Sleeps 4
    More detailsDolphin View Master Double
  • Ocean Front King (with Sofa Bed)

    4.4/5 guest room rating

    Room amenities

    • 483 sq ft
    • Ocean view
    • Sleeps 4
    More detailsOcean Front King (with Sofa Bed)
  • Ocean Front Double

    4.2/5 guest room rating

    Room amenities

    • 483 sq ft
    • Ocean view
    • Sleeps 4
    More detailsOcean Front Double
  • Club Ocean Front Corner Suite

    Room amenities

    • 1087 sq ft
    • Ocean view
    • Sleeps 4
    More detailsClub Ocean Front Corner Suite
  • Turquoize Ocean Front Master King

    Room amenities

    • 694 sq ft
    • Ocean view
    • Sleeps 3
    More detailsTurquoize Ocean Front Master King
  • Turquoize Ocean Front Master Double

    Room amenities

    • 694 sq ft
    • Ocean view
    • Sleeps 4
    More detailsTurquoize Ocean Front Master Double
  • Ocean View King (with Sofa Bed)

    4.6/5 guest room rating

    Room amenities

    • 483 sq ft
    • Ocean view
    • Sleeps 4
    More detailsOcean View King (with Sofa Bed)
  • Ocean View Double

    4.7/5 guest room rating

    Room amenities

    • 483 sq ft
    • Ocean view
    • Sleeps 4
    More detailsOcean View Double
  • Resort View King (with Sofa Bed)

    4.8/5 guest room rating

    Room amenities

    • 483 sq ft
    • Resort view
    • Sleeps 4
    More detailsResort View King (with Sofa Bed)
  • Club Ocean Front King

    4.5/5 guest room rating

    Room amenities

    • 463 sq ft
    • Ocean view
    • Sleeps 3
    More detailsClub Ocean Front King

The average per-night price is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Cancun

Located on the beach, Hyatt Ziva Cancun All Inclusive is in Cancun's Zona Hotelera neighbourhood. La Isla Shopping Mall and Las Americas Cancun Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Cancun Interactive Aquarium and Aquaworld. Travelling with kids? Don't miss Dolphin Discovery and Ventura Park Cancun.

Visit our Cancun travel guide
Map
Popular Location

What's nearby

  • Gaviota Azul Beach - 1 min walk
  • Forum Beach - 4 min walk
  • Cancun Convention Center - 6 min walk
  • Chac Mool Beach - 10 min walk
  • Cancun Golf Club at Pok Ta Pok - 6 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 30 min drive

Restaurants

  • Moongate — 1 min walk
  • La Bastille — 1 min walk
Questions about this property?Find answers

About this property

Hyatt Ziva Cancun All Inclusive

Upscale hotel on the beach, with 3 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Hyatt Ziva Cancun All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 8 restaurants. All 547 rooms feature thoughtful touches such as free minibar items and espresso makers, plus 24-hour room service and LED TVs with cable channels. Premium bedding, rainfall showerheads and free bottled water are among the other amenities available to guests.
Hyatt Ziva Cancun All Inclusive offers 547 forms of accommodation with free minibar items and espresso makers. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

All-inclusive details

All-inclusive room rates at Hyatt Ziva Cancun All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service

Entertainment

On-site entertainment and activities
On-site live performances

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free valet parking
  • Local area shuttle (surcharge)

Food and drink

  • All buffet and à la carte meals, snacks and beverages included
  • 8 restaurants and 1 coffee shop/cafe
  • 7 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • 3 outdoor pools
  • Basketball
  • Children's pool
  • Full-service spa
  • Outdoor tennis court
  • Playground
  • Snorkelling

Family friendly

  • 3 outdoor pools
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry-cleaning service
  • Free children's club
  • Free rollaway/extra beds
  • Laundry facilities
  • Playground

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • Spanish

Business services

  • 1 meeting room
  • Business centre

Outdoors

  • Beachfront location
  • Garden
  • Rooftop terrace

Spa

  • 19 treatment rooms
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Free rollaway beds
  • Linens
  • Premium bedding

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower

Entertainment

  • TV channels
  • LED TV

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar

More

  • Iron/ironing board
  • Phone
  • Safe
  • Turndown service

Policies

Check-in

Check-in between 3 PM and 3 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Free rollaway/extra beds!

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests
Contactless check-out is available
Individually wrapped food options are available for dinner and through room service
Each guestroom is kept vacant for a minimum of 24 hours between bookings
The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitisation guidelines
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Property is also known as

Hyatt Ziva Cancun All Inclusive
Hyatt Ziva Cancun

Frequently asked questions

Can I cancel my reservation for free at Hyatt Ziva Cancun All Inclusive and receive a full refund?
Yes, Hyatt Ziva Cancun All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Hyatt Ziva Cancun All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Hyatt Ziva Cancun All Inclusive?
As of Aug 8, 2020, prices found for a 1-night stay for 2 adults at Hyatt Ziva Cancun All Inclusive on Sep 1, 2020 start from CA $403, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does this property have a pool?
Yes, this property has 3 outdoor pools and a children's pool.
Is this hotel pet-friendly?
No, only service animals are welcome at the property.
How much is parking at this hotel?
Valet parking is free at this property.
What time is check-in at this property?
Check-in is from 3 PM to 3 PM.
What time is check-out at this hotel?
Checkout is at noon.
Is this property all-inclusive?
Some rate plans available at this property are all-inclusive.
Where is this hotel located?
Nestled on the beach, this Zona Hotelera hotel is just steps away from Delphinus Dreams and Gaviota Azul Beach. Cancun Convention Center and Forum Beach are also within 10 minutes.

Guest reviews

Overall score and ratings for Hyatt Ziva Cancun All Inclusive

4.6
Wonderful
5 - Excellent
1,663
4 - Good
331
3 - Okay
84
2 - Mediocre
37
1 - Poor
41
4.7
Cleanliness
4.7
Service and Staff
4.6
Amenities
4.7
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great service and atmosphere. Our second time visiting the resort and we will def be back!

Stayed 3 nights in Aug 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

One of the most beautiful resorts I have ever been too! Everything was perfect. I had the swim up room, and it was gorgeous. We did the dolphin swim, spa, jet skies, etc. It was just amazing! Only downfall is be prepared to spend extra money- a lot of it. They charge extra for a cabana, and they have staff walking around the resort constantly trying to sell you an additional activity- that part was annoying; but other than that, I can’t complain.

Stayed 5 nights in Jul 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We've been to Cancun 7 times and this was our 2nd time at Hyatt Ziva. We knew we had to return to Ziva as the 5 other hotels we've been to failed to live up to Ziva's standards. The food, amenities, entertainment, and beach was absolutely amazing and had gotten even better than our first time. What stood out among all other things was the friendliness and dedication of the staff. Every single person we encountered had a smile on their face (which we saw even underneath their face masks) and went beyond expectation of what we asked for. Their service is truly what makes Hyatt Ziva a top-notch resort, that cannot be compared to any other place that we've visited. We would like to thank Luis (Chevy's), Julio (Tradewinds), Moises (Habeneros), Erika, Misael, Chef Ricardo, Genaro, and Marco (staff from Bastille who created an intimate birthday dinner for us), Alondra and Barnado (El Mercado), and Brian (banquet staff from Moongate) whose service was so great (and it was his first day!), alongside Chef Angel and Server Angel, and Walder (Moongate). Also, Miroslava (receptionist at The Club lobby) who went out of her way to ensure we had the best vacation! Everyone at the beach activities hut and all the beach servers were truly amazing and so hardworking. Their safety guidelines for Covid-19 were commendable and very thorough and comforting! Overall our best vacation at Cancun yet, and we cannot wait to return to this resort and their memorable staff soon! Highly recommend Ziva!!!!!

Stayed 4 nights in Aug 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent service. Staff is very nice and willing to assist you in any need you may have. Facility is in good shape

Stayed 3 nights in Jul 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent!!! Staff was very friendly. Hotel had a high standards of hygiene due to COVID.

Stayed 7 nights in Jul 2020