Hyatt Ziva Cancun All Inclusive

Photo gallery for Hyatt Ziva Cancun All Inclusive

Primary image
On the beach, snorkeling
On the beach, snorkeling
On the beach, snorkeling
3 outdoor pools

Overview of Hyatt Ziva Cancun All Inclusive

Hyatt Ziva Cancun All Inclusive

4.5 star property

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Map
Blvd. Kukulcan, Manzana 51, Lote 7, Cancun, QROO, 77500

Explore the area

  • Popular LocationCancun Convention Center7 min walk
  • Popular LocationChac Mool Beach10 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)26 min drive
  • Popular LocationNorte Beach108 min drive

Choose dates to view prices

About this area

Cancun

Located on the beach, Hyatt Ziva Cancun All Inclusive is in Zona Hotelera, a neighborhood in Cancun. La Isla Shopping Mall and Puerto Cancun Marina Town Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Aquaworld and Ventura Park Cancun. Traveling with kids? Consider Costa Occidental de Isla Mujeres National Park and Xoximilco.
Visit our Cancun travel guideOpens in a new window
Map

What's nearby

  • Gaviota Azul Beach - 1 min walk
  • Caracol Beach - 5 min walk
  • Cancun Convention Center - 7 min walk
  • Chac Mool Beach - 10 min walk
  • Norte Beach - 108 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • Isla Contoy - 4 min walk
  • Ty-coz Express - 9 min walk
  • Mextreme - 10 min walk
  • Marinero's - 10 min walk
  • The Surfin Burrito - 13 min walk

About this property

Hyatt Ziva Cancun All Inclusive

Upscale property on the beach, with 3 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Hyatt Ziva Cancun All Inclusive's full-service spa. Then enjoy a meal at one of the property's 8 restaurants. All 547 rooms feature thoughtful touches like free minibar items and espresso makers, plus 24-hour room service and LED TVs with cable channels. Premium bedding, rainfall showerheads, and free bottled water are among the other amenities available to guests.
Hyatt Ziva Cancun All Inclusive offers 547 accommodations with free minibar items and espresso makers. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 19 treatment rooms. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna and a steam room.

The spa is open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Hyatt Ziva Cancun All Inclusive is listed in the 2021 Travel + Leisure 500.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Area shuttle (surcharge)

Food and drink

  • 8 restaurants and 1 coffee shop/cafe
  • 8 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • 3 outdoor pools
  • Basketball
  • Children's pool
  • Full-service spa
  • Outdoor tennis court
  • Playground
  • Snorkeling

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra beds
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Meeting room

Outdoors

  • Beachfront location
  • Garden
  • Rooftop terrace

Spa

  • 19 treatment rooms
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free rollaway beds
  • Premium bedding

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower

Entertainment

  • Cable channels
  • LED TV

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar

More

  • Iron/ironing board
  • Phone
  • Safe
  • Turndown service

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Policies

Check-in

Check-in from 3 PM - 3 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Property is also known as

Hyatt Ziva Cancun All Inclusive
Hyatt Ziva Cancun
Hyatt Ziva Cancun All Inclusive All-inclusive property
Hyatt Ziva
Hyatt Ziva Cancun
Hyatt Ziva Cancun All Inclusive Cancun
Hyatt Ziva Cancun All Inclusive All-inclusive property
Hyatt Ziva Cancun All Inclusive All-inclusive property Cancun

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 1294 out of 1707 reviews
5 - Excellent 76%
Rating 4 - Good. 245 out of 1707 reviews
4 - Good 14%
Rating 3 - Okay. 75 out of 1707 reviews
3 - Okay 4%
Rating 2 - Poor. 41 out of 1707 reviews
2 - Poor 2%
Rating 1 - Terrible. 52 out of 1707 reviews
1 - Terrible 3%

4.7/5

Cleanliness

4.7/5

Staff & service

4.6/5

Amenities

4.7/5

Property conditions & facilities

4.6/5

Eco-friendliness
Write a review

3/5 Okay

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We stayed at this property for a wedding. My boyfriend went out for the groom and tried to come back to the hotel a little in toxicated and could not remember the room number the staff continues to send him away to basically leave me stranded in the middle of the road after he went there 3 times ! The hotel continued to send him away even when he told him the wedding name he was there for to at least look up his passport to know he stays there. Very disappointed in the staff.
Stayed 3 nights in May 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort! Highly recommend!
Stayed 4 nights in May 2022

2/5 Poor

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beach is the best. However, I have to give 2 out of 10 for food. I don't know their budget for the buffet food, the food variety lacks so much that you can't even call it a buffet. Feels like prison food to be honest. The hibachi at moongate is not edible, salty, bitter and taste like burned organic stuff. How can the hibachi chef messed it up so bad is beyond me. The only place that has decent food is at the Tradewind. However, they always make their waiters to push guests to purchase their lobster and Tomohwak steak that cost extra 90 dollars or more...Which is very odd for me to see because that just make the whole dining experience extremely awkward. You can see the waiters disappointing face when I said no to the extra charge menu. Why? I may ask? To make guests uncomfortable for every night dining there? This is extremely troubling and one of the worst experience I have had in a resort. Please, if you want to make extra money, charge more upfront and bring up your food quality, don't go and push guests to pay additional when you market yourself as an "all inclusive hotel". End of my rant.
Stayed 6 nights in May 2022

5/5 Excellent

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort never disappoints You will receive top notch service the moment you walk in Hyatt Ziva is one of our favorites definitely will be returning with family and friends
Stayed 4 nights in May 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of options within the resort. Staffs are all nice and provided warm welcome
Stayed 4 nights in May 2022