Guadalupe Church Tours and Activities

I would like to thank Expedia for making every possible effort to assist me with my cancellation request. Unfortunately, the hotel did not provide the approval needed to process my cancellation, even after I contacted them directly and explained my situation. My family and I were forced to cancel our travel plans because the city we were traveling from, Pereira, Colombia, was severely affected by an earthquake, and the airport was left unable to operate normally. As a result, our entire trip had to be cancelled. Despite these exceptional and unforeseen circumstances, and despite personally contacting the hotel to explain the situation, they refused to approve the cancellation, which resulted in me losing the money I had paid for the reservation. I am very disappointed with the hotel's lack of understanding and flexibility during such an unfortunate situation. I truly appreciate Expedia's efforts to help, but unfortunately, the hotel did not show the same consideration.

We enjoyed our stay 4/5. There were some amenities and services that were advertised that we would have during our stay that we did not receive but overall it was an enjoyable stay. While we did go during low occupancy there were a few dining options but it left us slightly desiring more. while there was ample options in terms of food choice, authentic latin food was not among them. I felt like whole burgers, pizza and pasta are nice I expected to enjoy REAL authentic latin food I would not get back home in the US. We had a concierge who was very nice but once we turned down the presentation option to "buy in" we didn't hear from them. We did not have a butler, aroma therapy for our room nor the pillow menu upon arrival. Trivial things that were not a deal breaker but a little disappointing . All in all a good stay but I can't say it would be our first choice in and all-inclusive resort vacation.