Title: Paradisus Playa del Carmen – Riviera Maya - All Inclusive - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Paradisus Playa del Carmen – Riviera Maya - All Inclusive Luxury property on the beach, with 5 outdoor pools ![5 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/5000000/4490000/4488600/4488514/6a339f9b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/2ef46341-24d0-4d37-8a05-5c3a3b37ceb1-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Restaurant](https://images.trvl-media.com/lodging/5000000/4490000/4488600/4488514/4dd25fd9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant](https://images.trvl-media.com/lodging/5000000/4490000/4488600/4488514/326e7844.jpg?impolicy=resizecrop&rw=297&ra=fit) ![5 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/5000000/4490000/4488600/4488514/8bcb9199.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Paradisus Playa del Carmen – Riviera Maya - All Inclusive is near Quinta Alegría Shopping Mall. It features five outdoor pools, on-site shopping, Yhi Spa, a beach bar, and a playground. Guests love the beachfront location and helpful staff. VIP Access 8.8 Excellent ## Popular amenities - - - - - Hot tub - Bar VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Nov. 24 - Nov. 25](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=4488514&PinnedHotelID=4488514&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=4488514&PinnedHotelID=4488514&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 25 - Nov. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=4488514&PinnedHotelID=4488514&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=4488514&PinnedHotelID=4488514&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=4488514&PinnedHotelID=4488514&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=4488514&PinnedHotelID=4488514&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 5 - Dec. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=4488514&PinnedHotelID=4488514&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=4488514&PinnedHotelID=4488514&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 11 of 11 rooms ![Family Concierge Junior Suite Nature View](https://images.trvl-media.com/lodging/5000000/4490000/4488600/4488514/8d750bb3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Concierge Junior Suite Nature View ### Highlights Air conditioning Free rollaway/extra beds Free cribs/infant beds Flat-screen TV Separate bedroom Blackout drapes/curtains Down duvet Sofa bed - single - 624 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds OR 1 King Bed ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/5000000/4490000/4488600/4488514/7ce8ebe4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite (Nature View) 9.4 Exceptional 41 reviews ### Highlights Air conditioning Flat-screen TV Blackout drapes/curtains Down duvet Premium bedding Separate bedroom Rainfall showerhead Bathrobes - 678 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds OR 1 King Bed ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/5000000/4490000/4488600/4488514/fcf46c3d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite Nature View ### Highlights Separate dining area Private rooftop hot tub Air conditioning Free rollaway/extra beds Free cribs/infant beds Dining table Flat-screen TV Separate bedroom - 1140 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/5000000/4490000/4488600/4488514/43a320a0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite (Nature View) 8.8 Excellent 9 reviews ### Highlights Separate dining area Private rooftop hot tub Air conditioning Free cribs/infant beds Flat-screen TV Down duvet Blackout drapes/curtains Premium bedding - 839 sq ft - 1 bedroom - Sleeps 5 - 2 Double Beds ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/5000000/4490000/4488600/4488514/a5364912.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Concierge Suite Nature View 9.0 Wonderful 7 reviews ### Highlights Separate dining area Private rooftop hot tub Air conditioning Free rollaway/extra beds Free cribs/infant beds Dining table Flat-screen TV Down duvet - 839 sq ft - 1 bedroom - Sleeps 5 - 2 Double Beds ![Family Concierge Suite SwimUp](https://images.trvl-media.com/lodging/5000000/4490000/4488600/4488514/0b0a37ad.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Concierge Suite SwimUp ### Highlights Separate dining area Private rooftop hot tub Air conditioning Free rollaway/extra beds Free cribs/infant beds Dining table Flat-screen TV Down duvet - 839 sq ft - 1 bedroom - Sleeps 5 - 2 Double Beds ![Family Concierge Master Suite SwimUp](https://images.trvl-media.com/lodging/5000000/4490000/4488600/4488514/84976c14.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Concierge Master Suite SwimUp 7.4 Good 3 reviews ### Highlights Separate dining area Private rooftop hot tub Air conditioning Free rollaway/extra beds Free cribs/infant beds Dining table Flat-screen TV Separate bedroom - 1140 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ![Family Concierge Master Suite Nature View | View from room](https://images.trvl-media.com/lodging/5000000/4490000/4488600/4488514/b78fac94.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Concierge Master Suite Nature View ### Highlights Separate dining area Private rooftop hot tub Air conditioning Free rollaway/extra beds Free cribs/infant beds Dining table Flat-screen TV Separate bedroom - 1140 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/5000000/4490000/4488600/4488514/f5e6388d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Roulette Room Playa del Carmen or La Perla 9.2 Wonderful 25 reviews ### Highlights Air conditioning Flat-screen TV Blackout drapes/curtains Down duvet Premium bedding Separate bedroom Rainfall showerhead Bathrobes - 624 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed OR 2 Double Beds ![Two Bedroom Master Suite | Living area](https://images.trvl-media.com/lodging/5000000/4490000/4488600/4488514/8fcf5e75.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Two Bedroom Master Suite 10.0 Exceptional 3 reviews ### Highlights Air conditioning Free rollaway/extra beds Free cribs/infant beds Flat-screen TV Down duvet Blackout drapes/curtains Premium bedding 2 bedrooms - 1980 sq ft - 2 bedrooms - Sleeps 10 - 1 Double Bed and 1 King Bed ![Family Concierge Junior Suite SwimUp](https://images.trvl-media.com/lodging/5000000/4490000/4488600/4488514/cec3f561.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Concierge Junior Suite SwimUp 8.0 Very good 1 review ### Highlights Air conditioning Free rollaway/extra beds Free cribs/infant beds Flat-screen TV Down duvet Blackout drapes/curtains Premium bedding Separate bedroom - 624 sq ft - 1 bedroom - Sleeps 3 - 2 Double Beds OR 1 King Bed ## You may also like Ad ![3 outdoor pools, pool umbrellas, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/3000000/2410000/2406400/2406344/e4aa7f0b_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Velas Riviera Maya - All Inclusive Playa del Carmen - Pool - Breakfast included - All-inclusive - Spa 9.6 Exceptional 930 reviews CA $1,697 CA $1,697 total includes taxes & fees Dec 2 - Dec 3 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Grand-Velas-Riviera-Maya-All-Inclusive.h2406344.Hotel-Information?chkin=2025-12-2&chkout=2025-12-3&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=21a80279-c6b2-4352-a6d0-2dd65cadc7fc&top_cur=CAD) Ad ![Outdoor pool, pool umbrellas, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/800000/794400/794331/005c4476_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Reef Playacar Beach Resort & Spa Playacar - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Paradisus-Playa-Del-Carmen-Riviera-Maya-All-Inclusive.h4488514.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Paradisus-Playa-Del-Carmen-Riviera-Maya-All-Inclusive.h4488514.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.64708%2C-87.05675&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=4Chb_PdkCFrn_YqFg2yQyPE5yzU=) 5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719 #### What's nearby - Playa 88 - 5 min walk - 0.4 km - Punta Esmeralda Beach - 11 min walk - 1.0 km - Mamitas Beach - 7 min drive - 1.8 km - Quinta Avenida - 8 min drive - 2.2 km - Playa del Carmen Main Beach - 8 min drive - 2.2 km #### Getting around - Cancun Intl. Airport (CUN) - 44 min drive #### Restaurants - ‪Naos - ‬1 min drive - ‪Sunset Grill - ‬4 min walk - ‪Hadar - ‬1 min drive - ‪illy cafe - ‬3 min walk - ‪Kanna - ‬1 min drive ## About this property ### Paradisus Playa del Carmen – Riviera Maya - All Inclusive Luxury family-friendly property near Quinta Avenida Located close to Quinta Alegría Shopping Mall, Paradisus Playa del Carmen – Riviera Maya - All Inclusive provides free water park access, a swim-up bar, and a beach bar. Indulge in a manicure/pedicure, a body wrap, and a facial at Yhi Spa, the onsite spa. Be sure to enjoy a meal at any of the 13 on-site restaurants. Pilates classes and yoga classes are offered at the health club; Paradisus Playa del Carmen – Riviera Maya - All Inclusive also has shopping on site, a coffee shop/cafe, and a playground. Free in-room WiFi is available to all guests, along with a hair salon and an arcade/game room. Additional perks include: - 5 outdoor pools and a children's pool, along with a waterslide, sun loungers, and pool umbrellas - Free self parking - Outdoor furniture, ATM/banking services, and multilingual staff - A porter/bellhop, a dock, and luggage storage - Guest reviews give top marks for the beach locale, pool, and helpful staff Room features All 492 rooms offer comforts such as premium bedding and air conditioning, in addition to perks like free WiFi and safes. Guest reviews say good things about the clean rooms at the property. Extra amenities include: - Rainfall showers, designer toiletries, and tubs or showers - 50-inch flat-screen TVs with cable channels and DVD players - Wardrobes/closets, daily housekeeping, and desks ### All-inclusive details All-inclusive room rates at Paradisus Playa del Carmen – Riviera Maya - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages Buffet and à la carte meals, snacks, and beverages included 24-hour room service ### Lessons/classes/games Bartending Cooking Dancing ### Entertainment Onsite entertainment and activities Onsite live performances ## Similar properties ![View from property](https://images.trvl-media.com/lodging/16000000/15100000/15100000/15099903/d876d904.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ocean Riviera Paradise All Inclusive Playa del Carmen - Pool - All-inclusive - Spa - Kids pool 8.4 Very good 2,634 reviews CA $374 CA $374 total includes taxes & fees Dec 1 - Dec 2 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=15099903&PinnedHotelID=15099903&HadPinnedHotel=true®ionId=-1&adults=2) ![Suite (River Jump) | View from room](https://images.trvl-media.com/lodging/19000000/18340000/18336000/18335979/9102c4f2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Xcaret Mexico - 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All-inclusive 8.2 Very good 5,049 reviews CA $394 CA $480 total includes taxes & fees Dec 1 - Dec 2 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=882765&PinnedHotelID=882765&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/1000000/900000/892200/892167/6ada8d80.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sandos Playacar All Inclusive Playacar - Pool - Hot tub - All-inclusive - Spa 7.6 Good 1,377 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-08&endDate=2025-12-09&selected=892167&PinnedHotelID=892167&HadPinnedHotel=true®ionId=-1&adults=2) ![3 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/3000000/2410000/2406400/2406344/77f93302.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Velas Riviera Maya - All Inclusive Playa del Carmen - Pool - Breakfast included - All-inclusive - Spa 9.6 Exceptional 930 reviews CA $1,697 CA $1,697 total includes taxes & fees Dec 2 - Dec 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=2406344&PinnedHotelID=2406344&HadPinnedHotel=true®ionId=-1&adults=2) ![5 outdoor pools, cabanas (surcharge), pool umbrellas](https://images.trvl-media.com/lodging/101000000/100120000/100114100/100114025/b7ccce00.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Jungala Park Hotel at VidantaWorld Riviera Maya Playa del Carmen - On private beach - Pool - Spa - Waterslide 9.2 Wonderful 67 reviews CA $494 CA $601 total includes taxes & fees Nov 30 - Dec 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=100114025&PinnedHotelID=100114025&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/1f06ce43.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sandos Caracol Nature Resort & Water Park All Inclusive Corasol - Pool - Hot tub - Breakfast included - All-inclusive 7.0 Good 1,438 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-08&endDate=2025-12-09&selected=919643&PinnedHotelID=919643&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site ### Food and drink - 13 restaurants - 16 bars/lounges - A beach bar - A coffee shop/cafe - A swim-up bar - Coffee and tea in common areas - Snack bar/deli ### Restaurants on site - Capella - Kanna Beach Club - Sal Steak Cave - The Lunch Box - Tori ### Things to do - 5 outdoor pools - Arcade/game room - Children's pool - Fitness classes - Free children's club - Free water park - Full-service spa - Health club - Hot tub - Pilates classes - Playground - Sauna - Shopping - TV in common areas - Waterslide - Yoga classes ### Family friendly - 5 outdoor pools - Arcade/game room - Children's games - Children's pool - Children's toys - DVD player - Free children's club - Free water park access - Laundry facilities - Playground - Snack bar/deli - Waterslide ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service - Wedding services ### Business services - Business center - Conference center (25,005 square feet of space) - Meeting rooms ### Outdoors - Beach towels - Beach umbrellas - Dock - On the bay - On the beach - Outdoor entertainment area - Outdoor furniture - Pool loungers - Pool umbrellas ### Full-service spa - Body scrubs - Body wraps - Facials - Manicures/pedicures - Spa open daily ### Accessibility - Elevator ### More - 3 floors - 8 buildings - Ballroom - Banquet hall - Built in 2011 - Reception hall - Smoking not allowed - Traditional architecture ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Premium bedding ### Bathroom - Bathtub or shower - Designer toiletries - Hair dryer - Rainfall showerhead - Slippers - Towels provided ### Entertainment - 50-inch flat-screen TV with cable channels - DVD player ### Food and drink - Limited room service - Minibar ### More - Access via exterior corridors - Air conditioning (climate-controlled) - Desk - Iron/ironing board - Phone - Safe ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight Early check-in subject to availability An early check-in fee will be charged Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival For any questions, please contact the property using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Resort fee: MXN 51 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates) This property accepts credit cards; cash is not accepted Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation Children under 12 years old are not allowed in the swimming pool, health club, or hot tub without adult supervision This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ## Frequently asked questions ### Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive have a pool? > Yes, this property has 5 outdoor pools and a children's pool. ### How much does it cost to stay at Paradisus Playa del Carmen – Riviera Maya - All Inclusive? > As of Nov 24, 2025, prices found for a 1-night stay for 2 adults at Paradisus Playa del Carmen – Riviera Maya - All Inclusive on Nov 30, 2025 start from CA $538.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Paradisus-Playa-Del-Carmen-Riviera-Maya-All-Inclusive.h4488514.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Paradisus Playa del Carmen – Riviera Maya - All Inclusive pet-friendly? > No, only service animals are welcome at the property. ### How much is parking? > Self parking is free at this property. ### What time is check-in at Paradisus Playa del Carmen – Riviera Maya - All Inclusive? > Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). ### What time is check-out at Paradisus Playa del Carmen – Riviera Maya - All Inclusive? > Check-out is at noon. Late check-out is available for a fee (subject to availability). ### Are there all-inclusive benefits at Paradisus Playa del Carmen – Riviera Maya - All Inclusive? > Some rate plans available at this property are all-inclusive. ### Where is Paradisus Playa del Carmen – Riviera Maya - All Inclusive located? > Nestled on the beach, this Luis Donaldo Colosio property is within 3 mi (5 km) of Quinta Avenida and Quinta Alegría Shopping Mall. Río Secreto and Xplor Theme Park are also within 9 mi (15 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Paradisus Playa del Carmen – Riviera Maya - All Inclusive Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 622 8 - Good 209 6 - Okay 96 4 - Poor 43 2 - Terrible 38 ### 9.2/10 Cleanliness ### 9.0/10 Staff & service ### 8.8/10 Amenities ### 8.8/10 Property conditions & facilities ### 9.0/10 Eco-friendliness ### 10/10 Excellent #### James Ian Nov 18, 2025 Liked: Cleanliness, amenities, property conditions & facilities The service was fantastic, the food exceeded our expectations and we had a lovely time. Well worth going ![](https://a.travel-assets.com/ugc/hotel-reviews/52cfb792-d997-4243-8d8c-9d7b67ec6818-1763488936737.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### James Ian Stayed 7 nights in Nov 2025 ### 10/10 Excellent #### Seena Oct 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice Resort ##### Seena Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### Jennifer Oct 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very clean, great restaurants and friendly staff. ##### Jennifer Stayed 5 nights in Jul 2025 ### 10/10 Excellent #### Maria Augusta Oct 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place to stay, staff very kind and respectful, entrainment was also great, excellent for families and also for those who like adults only areas. Food was great and many options available. ##### Maria Augusta Stayed 11 nights in Oct 2025 ### 10/10 Excellent #### Kyle Oct 24, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing resort. Unique design. Good food. ##### Kyle Stayed 5 nights in Oct 2025 ### 10/10 Excellent #### Vasyl Nov 9, 2025 Liked: Cleanliness, amenities, property conditions & facilities Great ##### Vasyl Stayed 4 nights in Nov 2025 ### 10/10 Excellent #### John Oct 5, 2025 Liked: Cleanliness, staff & service, property conditions & facilities The staff were the absolute best. ##### John Stayed 5 nights in Sep 2025 ### 10/10 Excellent #### Maria Nov 7, 2025 Liked: Cleanliness, amenities, property conditions & facilities Really enjoyed my stayed at Paradisus Playa del Carmen. I loved how clean my room was. House keeping Maritza was amazing. Overall the whole resort was cleaned, the food was delicious and the customer service was spectacular. Thank you!! We will definitely be returning. ##### Maria Stayed 4 nights in Nov 2025 ### 10/10 Excellent #### Deborah Nov 2, 2025 Liked: Cleanliness, amenities, property conditions & facilities Wonderful stay, wonderful employees! The food was great! Lots of things to do, entertaining shows at night. I travelled with kids and they had so much fun. We had an amazing experience overall! Wouldn’t change a thing. Keep up the great work! ##### Deborah Stayed 8 nights in Oct 2025 ### 10/10 Excellent #### Simona Oct 26, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lorena and florencia were extremely helpful and treatednus like family ##### Simona Stayed 7 nights in Oct 2025 ### 10/10 Excellent #### Elizabeth Nov 7, 2025 Everything was great! Our room was clean and the entire staff was so nice and respectful. Our Family Concierge, Adrian was super helpful and knowledgeable from helping us plan the cenote excursion to making dinner reservations. Even without it, there were so many options and activities throughout the day. We would definitely go back! ##### Elizabeth Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### Miriam Oct 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This was an excellent kid friendly resort. Rooms were clean and updated, pools were not overcrowded and staff are amazing. Food and drinks are delicious. Only comment around the food is more kid options. We will be coming back! ##### Miriam Stayed 7 nights in Oct 2025 ### 10/10 Excellent #### Adriel Oct 9, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was amazing and very helpful. Kids loved the hotel. I recommend booking reservations for the restaurants, food was 100x better than the buffet. The buffet was good too but the restaurants were a hit. ##### Adriel Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Marah Kimberly Oct 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything is great ##### Marah Kimberly Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### Kara Aug 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beds very comfortable Staff was awesome Food was great! ##### Kara Stayed 5 nights in Jul 2025 ### 10/10 Excellent #### Jay Oct 31, 2025 Liked: Cleanliness, amenities, property conditions & facilities Wonderful stay, rooms well kept and food and entertainment were all good. Veggie options could be better. Big shout out to Laura at the Cesius Pool bar - worked tirelessly and always with a smile - a true credit to the hotel. Senen and Omar for looking after our family and anything we needed ##### Jay Stayed 9 nights in Oct 2025 ### 10/10 Excellent #### Lyra Sep 2, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Would go back to this resort for a family vacation!!!! ##### Lyra Stayed 7 nights in Aug 2025 ### 10/10 Excellent #### Pedro Oct 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful experience ##### Pedro Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Danielle Oct 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This was our first family vacation and Paradisus made it so very special. ALL of the staff were so incredibly kind and welcoming. The cleaning staff is top notch, they cleaned our room once well daily and stopped by again to tidy and offer towels, etc. I would recommend this place 10 out of 10 times. Thank you so much!! ##### Danielle Stayed 5 nights in Oct 2025 ### 10/10 Excellent #### Gavin Jul 16, 2025 Liked: Cleanliness Great resort ##### Gavin Stayed 5 nights in Jul 2025 ### 10/10 Excellent #### Ruth L Nov 4, 2025 Liked: Cleanliness, amenities, property conditions & facilities Wonderful staff. Room cleaned beautifully everyday. Quality food and drinks! The facility itself was so clean and relaxing. Such a beautiful atmosphere. Beyond accommodating for families. The waterpark seriously just adds so much fun for them. We have 3 boys so it was above and beyond for us!! Food was delicious and fresh. I honestly have nothing bad to say. Will definitely be going back. ![](https://a.travel-assets.com/ugc/hotel-reviews/59cece7c-a9a5-40f4-b3d8-a4cb135af892-1762268146312.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/36c840f9-3f21-4bcb-a19f-a098c25f7e52-1762268144941.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/25d5be67-9d90-492d-9dfd-8c44e013e6b3-1762268145573.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/a338857f-252b-4506-a0f6-069fe84ee4b7-1762268144156.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ruth L Stayed 5 nights in Oct 2025 ### 10/10 Excellent #### Paul Sep 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente ##### Paul Stayed 3 nights in Sep 2025 ### 8/10 Good #### Marsharee Oct 23, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Be aware of the raccoons, coatis and cats! ##### Marsharee Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Olimpiu Cristian Aug 1, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice resort ##### Olimpiu Cristian Stayed 5 nights in Jul 2025 ### 10/10 Excellent #### Jose Argelio Oct 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is my 5th time here and I absolutely love it every time I come here. We were in family concierge this past visit and Veronica was our concierge. She is the sweetest and the most patient. We were a group of 9 total ( 5 kids 4 adults). Great everything. No complaints at all. I will be returning soon. ##### Jose Argelio Stayed 5 nights in Oct 2025 ## Expedia's Latest Trends ### Hotels > [Royal Hideaway Playacar All Inclusive - Adults only](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Royal-Hideaway-Playacar-All-Inclusive-Adults-Only.h470879.Hotel-Information) > > [Iberostar Waves Tucán - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Iberostar-Tucan-All-Inclusive.h889874.Hotel-Information) > > [Wyndham Alltra Playa del Carmen Adults Only All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Wyndham-Alltra-Playa-Del-Carmen-Adults-Only-All-Inclusive.h522220.Hotel-Information) > > [Viva Azteca by Wyndham, A Trademark All Inclusive Resort](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Viva-Wyndham-Azteca-Resort-All-Inclusive.h569233.Hotel-Information) > > [Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Devossion-By-Live-Aqua-Playa-Del-Carmen-All-Inclusive-Adults-Only.h9062475.Hotel-Information) > > [Palmaïa-The House of AïA: All Inclusive Wellness Resort](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Palmaia-The-House-Of-AiA-Wellness-Enclave-All-Inclusive.h32536723.Hotel-Information) > > [Sandos Caracol Nature Resort & Water Park All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-All-Inclusive.h919643.Hotel-Information) > > [The Reef Playacar Beach Resort & Spa](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Reef-Playacar-Beach-Resort-Spa.h794331.Hotel-Information) > > [The Fives Beach Hotel - 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