Title: Tukan Hotel Playa del Carmen - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=1046894&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Tukan Hotel Playa del Carmen Two inviting pools await at this peaceful retreat where guests can wander through gardens, savor expertly prepared cuisine, and experience attentive service ## Photo gallery for Tukan Hotel Playa del Carmen ![Interior - Tukan Hotel Playa del Carmen (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1050000/1046900/1046894/b778d5c5.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property entrance - Tukan Hotel Playa del Carmen (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1050000/1046900/1046894/4aa5c8f1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast, lunch and dinner served - Tukan Hotel Playa del Carmen (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1050000/1046900/1046894/a5f3acc8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Honeymoon Room - Tukan Hotel Playa del Carmen (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1050000/1046900/1046894/19c6b0ee.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Tukan Hotel Playa del Carmen (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1050000/1046900/1046894/c76ca25c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Just steps from bustling Quinta Avenida, Tukan Hotel Playa del Carmen offers a serene escape with two outdoor pools and a garden. Guests start their day with breakfast at La Ceiba, relax on the sunny terrace, or enjoy drinks at the bar. Multilingual staff ensure a smooth stay. ## Reviews 6.8 ## Popular amenities - Pool - Pet friendly - Free WiFi - Restaurant - Air conditioning - Breakfast available ## Room options ### Check availability for these dates Tonight [Jan. 23 - Jan. 24](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-24&selected=1046894&PinnedHotelID=1046894&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-24&selected=1046894&PinnedHotelID=1046894&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 24 - Jan. 25](https://www.expedia.ca/Hotel-Search?startDate=2026-01-24&endDate=2026-01-25&selected=1046894&PinnedHotelID=1046894&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-24&endDate=2026-01-25&selected=1046894&PinnedHotelID=1046894&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 23 - Jan. 25](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=1046894&PinnedHotelID=1046894&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=1046894&PinnedHotelID=1046894&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 30 - Feb. 1](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=1046894&PinnedHotelID=1046894&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=1046894&PinnedHotelID=1046894&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ### View all photos for Deluxe Room ![Deluxe Room](https://images.trvl-media.com/lodging/2000000/1050000/1046900/1046894/44f94215.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room ### Highlights Air conditioning LCD TV Ceiling fan Blackout drapes/curtains Cable channels Wardrobe or closet In-room safe Daily housekeeping - 226 sq ft - Sleeps 4 - 2 Double Beds OR 1 King Bed - Garden view ### View all photos for Standard Room ![Standard Room](https://images.trvl-media.com/lodging/2000000/1050000/1046900/1046894/1bfc009e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights Air conditioning LCD TV Ceiling fan Blackout drapes/curtains Cable channels Wardrobe or closet In-room safe Daily housekeeping - 215 sq ft - Sleeps 4 - 1 King Bed OR 2 Double Beds - Garden view ### View all photos for Two Bedroom Suite ![Deluxe 2 Bedroom](https://images.trvl-media.com/lodging/2000000/1050000/1046900/1046894/336a3159.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Two Bedroom Suite ### Highlights Air conditioning LCD TV Ceiling fan 2 bedrooms Blackout drapes/curtains Cable channels Wardrobe or closet In-room safe - 463 sq ft - 2 bedrooms - Sleeps 6 - 2 Double Beds and 1 King Bed - Garden view ### View all photos for Family Tukan Tower ![Family Room](https://images.trvl-media.com/lodging/2000000/1050000/1046900/1046894/b57dc5ed.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Tukan Tower ### Highlights Air conditioning LCD TV Ceiling fan Blackout drapes/curtains Cable channels Wardrobe or closet In-room safe Daily housekeeping - 226 sq ft - Sleeps 6 - 2 Double Beds and 1 Twin Bunk Bed - Garden view ### View all photos for Deluxe Tukan Tower ![Deluxe Tukan Tower](https://images.trvl-media.com/lodging/2000000/1050000/1046900/1046894/66e83096.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Tukan Tower ### Highlights Air conditioning LCD TV Ceiling fan Blackout drapes/curtains Cable channels Wardrobe or closet In-room safe Daily housekeeping - Sleeps 4 - 2 Double Beds OR 1 King Bed ### View all photos for Basic Room (En Edificio Exterior) ![Basic Room (En Edificio Exterior)](https://images.trvl-media.com/lodging/2000000/1050000/1046900/1046894/4222d465.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Room (En Edificio Exterior) ### Highlights Air conditioning LCD TV Ceiling fan Blackout drapes/curtains Cable channels In-room safe Mobile key entry Wardrobe or closet - Sleeps 2 - 1 King Bed ## You may also like Ad ![Outdoor pool](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/910000/903800/903721/ccae3829_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only Playa del Carmen - Pool - Hot tub - All-inclusive - Spa 9.4 Exceptional 404 reviews CA $1,061 CA $1,458 total includes taxes & fees Jan 25 - Jan 26 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Viceroy-Riviera-Maya.h903721.Hotel-Information?chkin=2026-1-25&chkout=2026-1-26&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=35e6060a-53eb-49ae-8f22-c2fbfc1d12b2&top_cur=CAD) Ad ![Aerial view](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/910000/906300/906203/dd64f2c3_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Zilara Riviera Maya Adults Only All Inclusive Riviera Maya - 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Pool - Breakfast included - All-inclusive - Spa 8.8 Excellent 1,002 reviews CA $616 CA $750 total includes taxes & fees Jan 26 - Jan 27 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Playacar-Palace-All-Inclusive.h41060.Hotel-Information?chkin=2026-1-26&chkout=2026-1-27&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=35e6060a-53eb-49ae-8f22-c2fbfc1d12b2&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Tukan-Hotel-Beach-Club.h1046894.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Tukan-Hotel-Beach-Club.h1046894.Hotel-Information) ## About the area Located in Downtown Playa del Carmen, a neighborhood in Playa del Carmen, Tukan Hotel Playa del Carmen is in a shopping district and by the sea. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Xaman Ha Aviary and Temazcal Natura are also worth visiting. Discover the area's water adventures with jet skiing and snorkeling nearby, or enjoy the great outdoors with skydiving and ziplining. [Visit our Playa del Carmen travel guide](https://www.expedia.ca/Playa-Del-Carmen.dx601751) [View more Resorts in Playa del Carmen](https://www.expedia.ca/Playa-Del-Carmen-Resort-Hotels.d601751-aaResortHotels.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62914%2C-87.07058&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=0mB_UrT4_K6U8iEzPzuTMpmlYzU=) 5a Ave Norte Entre 14 Y 16, Playa del Carmen, QROO, 77710 ### What's nearby - ![Beautiful new sculptures ... 5a y Constituyentes... Playa del Carmen #LifeatExpedia](https://images.trvl-media.com/place/601751/f7a7cd1e-a63b-44de-b1ad-0949daac4415.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Avenida 1 min walk \- 0.0 km - ![Navidad en el Caribe ](https://images.trvl-media.com/place/601751/550db3d9-e979-4a7d-bea8-ef81728e4f57.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Alegría Shopping Mall 1 min walk \- 0.1 km - ![Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico](https://images.trvl-media.com/place/6159559/35945f0e-9105-4f54-883a-1397b4824eeb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa del Carmen Main Beach 3 min walk \- 0.3 km - ![Mamita's Beach en Playa del Carmen](https://images.trvl-media.com/place/6159527/e84b9308-5452-4763-8358-59548a461ac4.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Mamitas Beach 5 min walk \- 0.4 km - Central Square 6 min walk \- 0.6 km ### Getting around - Cancun Intl. Airport (CUN) 49 min drive ### Restaurants - Ah Cacao Chocolate Café 2 min walk - Starbucks 1 min walk - Aldea Corazón 1 min walk - Harry's Grill Prime Steakhouse & Raw Bar 1 min walk - Aldo's 1 min walk ## About this property ### Tukan Hotel Playa del Carmen Resort near Quinta Avenida Located close to Playa del Carmen Main Beach and Mamitas Beach, Tukan Hotel Playa del Carmen provides a terrace, a garden, and a bar. The on-site restaurant, La Ceiba, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi. You'll also find perks like: - 2 outdoor pools - Buffet breakfast (surcharge), access to a nearby health club, and concierge services - Wedding services, luggage storage, and a front-desk safe - Smoke-free premises, a 24-hour front desk, and multilingual staff - Guest reviews say great things about the helpful staff Room features All 156 rooms have comforts such as air conditioning, in addition to perks like free WiFi and safes. Other conveniences in all rooms include: - Showers and free toiletries - 32-inch LCD TVs with cable channels - Wardrobes/closets and ceiling fans ## Similar properties ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/16000000/16000000/15990100/15990017/ebabb713.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel52 Luis Donaldo Colosio - Pool - Spa - Parking included - Free WiFi 8.0 Very good 657 reviews CA $57 CA $76 total includes taxes & fees Jan 25 - Jan 26 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=15990017&PinnedHotelID=15990017&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/4000000/3580000/3575300/3575261/6f86acb1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Maya Turquesa - Playa del Carmen Downtown Playa del Carmen - Pool - Breakfast included - Kids pool - Free WiFi 6.6 338 reviews CA $64 CA $82 total includes taxes & fees Feb 21 - Feb 22 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-21&endDate=2026-02-22&selected=3575261&PinnedHotelID=3575261&HadPinnedHotel=true®ionId=-1&adults=2) ![Presidential Suite | Private kitchen](https://images.trvl-media.com/lodging/38000000/37080000/37070600/37070571/8e42f677.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Kaoba Hotel & Suites Playa del Carmen - Pool - Breakfast included - Spa - Pet friendly 8.4 Very good 847 reviews CA $73 CA $93 total includes taxes & fees Jan 25 - Jan 26 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=37070571&PinnedHotelID=37070571&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/16000000/15370000/15360900/15360848/f7a07d7b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel MX portal maya Downtown Playa del Carmen - Pool - Pet friendly - Free WiFi - Restaurant 7.6 Good 132 reviews CA $77 CA $100 total includes taxes & fees Feb 7 - Feb 8 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-07&endDate=2026-02-08&selected=15360848&PinnedHotelID=15360848&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/32000000/31910000/31902600/31902533/5212bfd5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Moonshine Hotel Downtown Playa del Carmen - Pool - Pet friendly - Free WiFi - Air conditioning 7.8 Good 220 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-07&selected=31902533&PinnedHotelID=31902533&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/e0579876.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Hacienda Paradise Downtown Playa del Carmen - Pool - Breakfast included - Spa - Free WiFi 8.2 Very good 575 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-07&selected=862618&PinnedHotelID=862618&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 10:00 AM to 10:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/2000000/1150000/1141300/1141205/c260a12a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Caribbean Paradise Hotel & Spa - 5th Avenue Downtown Playa del Carmen - Pool - Spa - Free WiFi - Air conditioning 7.4 Good 814 reviews CA $47 CA $64 total includes taxes & fees Jan 27 - Jan 28 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=1141205&PinnedHotelID=1141205&HadPinnedHotel=true®ionId=-1&adults=2) ![Private beach nearby, beach bar](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/253174cc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### BALAM Playa - 15 Th. 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Fees may include applicable taxes: - A tax is imposed by the city: MXN 56.57 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: approximately MXN 245 to 270 for adults, and MXN 125 to 150 for children - Pet deposit: MXN 500 per stay - Pet fee: MXN 250 per pet, per night - Service animals are exempt from fees - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Minimum Spring Break check-in age is 18 years old This property accepts credit cards, debit cards, and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Only registered guests are allowed in the guestrooms ### Property is also known as Hotel Tukan Hotel Tukan & Beach Club Hotel Tukan & Beach Club Playa del Carmen Tukan Tukan Hotel Beach Club Tukan Beach Club Playa del Carmen Tukan Beach Hotel Tukan Hotel El Tukan Hotel Playa Del Carmen Hotel Tukan Beach Club Playa del Carmen Tukan Beach Club Tukan Hotel Beach Club Playa del Carmen Hotel Tukan Beach Club ## Frequently asked questions ### Does Tukan Hotel Playa del Carmen have a pool? ### Is Tukan Hotel Playa del Carmen pet-friendly? ### How much is parking? ### What time is check-in at Tukan Hotel Playa del Carmen? ### What time is check-out at Tukan Hotel Playa del Carmen? ### Where is Tukan Hotel Playa del Carmen located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Tukan Hotel Playa del Carmen Reviews 6.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 7.2 Cleanliness ### 8.6 Location ### 7.0 Staff & service ### 6.6 Property conditions & facilities 10 - Excellent 213 8 - Good 292 6 - Okay 245 4 - Poor 115 2 - Terrible 135 ## Reviews ### 10/10 Excellent #### Irma Leticia Nov 4, 2025 Liked: Cleanliness, amenities, property conditions & facilities The staff was very helpful and kind. ##### Irma Leticia Stayed 1 night in Oct 2025 ### 6/10 Okay #### Leonel Nov 10, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excellent choice due to the convenience to walk around the most popular street in Playa del Carmen and offers a variety of choice to eat, walk, shop, and explore the area. It’s safe to walk around during the days and nights. Great choice! If you are looking to save a buck. ##### Leonel Stayed 5 nights in Nov 2025 ### 10/10 Excellent #### Melanie Oct 9, 2025 Liked: Cleanliness, staff & service, property conditions & facilities The room was clean and the staff was friendly and nice! The pool was well-kept and clean. The bar across the street blared their music SO loudly at night it’s hard to sleep. ##### Melanie Stayed 4 nights in Oct 2025 ### 8/10 Good #### Gwen Sep 17, 2025 Liked: Amenities I have previously stayed at Tukan. It has a cozy pool area, a close walk to the beach & various amenities. Being near the strip you can anticipate nightlife with music occasionally loud until late. The staff are friendly & very accommodating. Overall is a satisfactory 3 star hotel & would stay again. ##### Gwen Stayed 8 nights in Sep 2025 ### 10/10 Excellent #### SANDRA Oct 11, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The room was spacious and comfortable. Very very clean and lots of storage and plugs for my electronics. Shower worked well. Location is uber convenient. My room was across the street from the main building. The reclusiveness worked for me. Bed is very comfortable. Felt safe too! ##### SANDRA Stayed 4 nights in Oct 2025 ### 8/10 Good #### Luis Oct 30, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Very Good stay in overall it was a very good stay, it´s my second time at this hotel, it has a good location, close to main ammenities. ##### Luis Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### Janice Lynne Feb 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I loved that El Tukan is an oasis in the middle of a busy city. We could sit by the pool with its beautiful gardens surrounding us. The rooms were comfortable and clean with a king sized bed. ##### Janice Lynne Stayed 14 nights in Jan 2025 ### 10/10 Excellent #### Gia Sep 4, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The people were kind, the price and location were excellent. I plan to travel a d stay there again . ##### Gia Stayed 5 nights in Aug 2024 ### 6/10 Okay #### Satu Mar 24, 2024 Liked: Cleanliness, staff & service Good local, food was good. ##### Satu Stayed 10 nights in Mar 2024 ### 10/10 Excellent #### Christel Jan 2, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff were amazing, as I had a lastinute booking! Great central location, but a bit noisy late into the night from local hotspots. ##### Christel Stayed 1 night in Dec 2024 ### 8/10 Good #### Liza Sep 13, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location for dinning and shopping options. Good price. ##### Liza Stayed 3 nights in Sep 2024 ### 8/10 Good #### Joanne Mar 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is my second stay in this hotel. It is very clean and the staff are friendly. The only thing I would like would be a mini fridge, that would be handy to keep some food and drink so you don’t always have to go out ##### Joanne Stayed 10 nights in Feb 2025 ### 10/10 Excellent #### Lloyd Dec 31, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The location is great. Its a little loud ..but you are so close to everything ...and so easy to find food ect ##### Lloyd Stayed 6 nights in Dec 2023 ### 10/10 Excellent #### Carolina Aug 15, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything is closer all the stores clubs and restaurants ##### Carolina Stayed 5 nights in Aug 2023 ### 6/10 Okay #### miguel Apr 12, 2025 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities From the out side the property looks nice and it is in a great central location where you can walk to shops, restaurants, and excursion meeting points. Lots of mosquitos inside the rooms. We had to change rooms due to a water leak then in the new room the shower did not drain properly, the toilet would not fill up after flushing, and one of the AC units made loud clicking noises. We chose this hotel because of location and price. We booked several tours around the area and did not spend a lot of time at the hotel. The staff was helpful and attentive. ##### miguel Stayed 4 nights in Apr 2025 ### 8/10 Good #### Edgar Aug 10, 2024 #### Economic O e4 night stay was good, just a little bit louder at night since us closer to a clubs ##### Edgar Stayed 2 nights in Aug 2024 ### 8/10 Good #### Erick Apr 6, 2024 Liked: Cleanliness, staff & service Disliked: Amenities Very nice Tropical Hotel. Not very modern but clean and functional. I didn’t like that the Hotel counts with two separate buildings half a block apart. The main building has a bigger pool and is right off Famous Fifth Avenue. The other still very close but not right off the strip. Very small Pool. Parking sucks if you leave at night. The parking attendants there 24/7 can be very helpful. ##### Erick Stayed 2 nights in Mar 2024 ### 4/10 Poor #### Mireya Jan 12, 2024 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities The staff service was good, they offered us the all included on the restaurant next to the hotel and it was not worth it, room was ok until there was a bug on a pillow and I saw two cockroaches, and we expected to be on the main building but they send us to one behind. Good thing we booked for just 3 nights. ##### Mireya Stayed 3 nights in Jan 2024 ### 2/10 Terrible #### Nikki Mar 4, 2024 Disliked: Cleanliness, staff & service, amenities The hotel grounds were very pretty with the greenery around the pool, very beautiful. The hotel was also well located next to 5th ave...however, the rooms were small & oddly shaped. The room smelled like sewer. The mattresses were as hard as a rock with lumpy & hard pillows. The bath towel were large (bath blanket) which was nice, but they were OLD. They were the towels in the perfect state to rip up and use for cleaning the car. The air conditioning barely worked, it took 8 hours for the room to cool down enough to be bearable enough to sleep. As if that wasnt bad enough, the shower was dirty, small and the water barely dripped out of the shower spout. No need to even turn on the cold water, just turning on the hot water, after 15 mins, was luke warm, warm enough to go under ... unless youre brave & shower with cold water. The entire bathroom, especially the shower head needs a DEEP cleaning. ##### Nikki Stayed 3 nights in Feb 2024 ### 2/10 Terrible #### Jesus Dec 26, 2025 Disliked: Cleanliness, amenities, property conditions & facilities Lots of non-working or damage amenities, including stairs, pool, jacuzzi etc. Very limited parking and most employees have an attitude with clients, saw a few people arguing with front desk. ##### Jesus Stayed 4 nights in Dec 2025 ### 2/10 Terrible #### Hector Jan 10, 2026 Disliked: Cleanliness, amenities, property conditions & facilities I had a terrible experience with this hotel, and when I asked for assistance from Expedia, rhe rep didn’t care. I arrived close to midnight, and the Hotel receptionist was busy with a report and took about 30 minutes to pay attention to us (no other people were waiting, just us). He was annoyed that we were waiting for him and gave us the worst possible room, in front of a busy street (noisy at night), on the 3rd floor with no elevator. We had to carry our luggage up the stairs, with no bellboy to help either. The water from the shower and faucet is from the sea (salt water), so no fresh water even to wash your face. No glasses, no table to put our stuff, rotten and private faucets and outlets (I attached pictures), mold on the walls. When I explained this to the Expedia rep, he only offered to talk to the hotel to get me a refund, but offer no solution or second accommodation, not even at a “higher price” that I would have gladly paid ![](https://a.travel-assets.com/ugc/hotel-reviews/1cb9fcb2-87bb-449e-8575-5769e716b489-1768077526095.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/7f1c1748-67b4-4e0d-bd38-a52eb5d431af-1768077529119.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/4f023980-9671-427e-84a7-b993260e0165-1768077526292.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2c25c889-b695-4198-9615-a1e20d200f19-1768077526113.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Hector Stayed 5 nights in Jan 2026 ### 10/10 Excellent #### carlos Oct 4, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place to stay ##### carlos Stayed 2 nights in Oct 2022 ### 6/10 Okay #### Luz L. Aug 12, 2025 Liked: Cleanliness, staff & service Disliked: Amenities, property conditions & facilities At the beginning when we first arrived to our first room, the room was very hot because AC wasn’t working and smelled humid and moldy. It seems there was a leak from roof because there was water on the floor by bed. But they did a great job in changing our room to a better room. In that room AC was working and it smells better. There is no fridge or microwave. Breakfast buffet was good and staff were polite, friendly and helpful. ##### Luz L. Stayed 6 nights in Aug 2025 ### 8/10 Good #### rita Dec 30, 2022 Amazing location ##### rita ### 2/10 Terrible #### bertha livier camacho Apr 5, 2025 Disliked: Amenities If you really wanna rest, don’t come here it’s really noisy and at night till three in the morning ##### bertha livier camacho Stayed 4 nights in Apr 2025 ## Expedia's Latest Trends ### Hotels > [Beautiful resort home to Cirque du Soleil!](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Beautiful-Resort-Home-To-Cirque-Du-Soleil.h55332530.Hotel-Information) > > [Palafitos Overwater Bungalows, Catamarán, Cenote, All & More Inclusive - Adults Only](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Palafitos-Overwater-Bungalows-At-El-Dorado-Maroma.h22671135.Hotel-Information) > > [Hotel Quinta Santa Anita](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hotel-Quinta-Santa-Anita.h37849782.Hotel-Information) > > [Casa Mar y Sol](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Casa-Mar-Y-Sol.h38875877.Hotel-Information) > > [ Select Club at Sandos Caracol All Inclusive - Adults Only Area](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-Select-Club-Adults-Only-All-Inclusive.h4799416.Hotel-Information) > > [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > > [Xaman Ha Condominium by ChezPlaya](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Xaman-Ha-Condominium-By-ChezPlaya.h24989183.Hotel-Information) > > [Casa Caribe I](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Casa-Caribe-I.h38875872.Hotel-Information) > > [Sunset Fishermen Beach Resort Playa del Carmen - All inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sunset-Fishermen-Beach-Resort-Playa-Del-Carmen.h884898.Hotel-Information) > > [Ocean Maya Royale - Adults Only - All Inclusive ](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Impression Moxché by Secrets – Adults Only – All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information) > > [Singular Dream Beach Residences](https://www.expedia.ca/Playa-Del-Carmen-Hotels-SINGULAR-DREAM-BY-BUNIK.h77028471.Hotel-Information) > > [Casa Aruba 403n 2 Bedroom Apts by RedAwning](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Casa-Aruba-403n-2-Bedroom-Apts-By-RedAwning.h92975416.Hotel-Information) > > [The Reef Coco Beach Resort & Spa- Optional All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Reef-Coco-Beach-Optional-All-Inclusive.h978241.Hotel-Information) > > [The Reef Playacar Beach Resort & Spa](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Reef-Playacar-Beach-Resort-Spa.h794331.Hotel-Information) > > [The Fives Beach Hotel - Á la Carte All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information) > > [Select Club at Sandos Playacar All Inclusive - Adults Only Area](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Playacar-Select-Club-Adults-Only-All-Inclusive.h1802470.Hotel-Information) > > [Kaab South Beach by The Spot Rentals](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Kaab-South-Beach-By-The-Spot-Rentals.h66861818.Hotel-Information) > > [Playa del Carmen Apartment](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Playa-Del-Carmen-Apartment.h29367907.Hotel-Information) > > [Hotel Riu Palace Riviera Maya - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Riu-Palace-Riviera-Maya-All-Inclusive.h1370022.Hotel-Information) > > [Sandos Caracol Nature Resort & Water Park All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-All-Inclusive.h919643.Hotel-Information) > > [Hotel Riu Palace Mexico - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Riu-Palace-Mexico-All-Inclusive.h487012.Hotel-Information) > > [Beach Resort, Playa Del Carmen, Mexico, Spectacular View! 333S](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Beach-Condo.h24226302.Hotel-Information) > > [Xaman Ha 3](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Xaman-Ha-3.h27690678.Hotel-Information) > > [Deluxe 2 bedroom condo at Lorena Ochoa Residences inside Corasol](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Deluxe-2-Bedroom-Condo-At-Lorena-Ochoa-Complex-Grand-Coral.h38804085.Hotel-Information) > > [Villa Estrella de Mar](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Villa-Estrella-De-Mar.h27690671.Hotel-Information) > > [BlueBay Grand Esmeralda All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-BlueBay-Grand-Esmeralda-All-Inclusive.h1411000.Hotel-Information) > > [LYJ HOTEL](https://www.expedia.ca/Playa-Del-Carmen-Hotels-LYJ-HOTEL.h103184152.Hotel-Information) > > [Suite Playacar](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Suite-Playacar.h33902611.Hotel-Information)