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Tukan Hotel Playa del Carmen

Photo gallery for Tukan Hotel Playa del Carmen

2 outdoor pools
Exterior
Deluxe 2 Bedroom | In-room safe, blackout drapes, free WiFi, bed sheets
Daily buffet breakfast for a fee
Lobby lounge

Overview of Tukan Hotel Playa del Carmen

Tukan Hotel Playa del Carmen

3.5 star property

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • Air conditioning
  • Restaurant
Map
5a Ave Norte Entre 14 Y 16, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationQuinta Alegría Shopping Mall1 min walk
  • Popular LocationPlaya del Carmen Main Beach4 min walk
  • Popular LocationMamitas Beach6 min walk
  • AirportPlaya Del Carmen, Quintana Roo (PCM)17 min walk

Room options

About this area

Playa del Carmen

Tukan Hotel Playa del Carmen is located in Downtown Playa del Carmen, a neighborhood in Playa del Carmen, and is in a shopping district and by the sea. Xcaret Eco Theme Park is a popular attraction and the area's natural beauty can be seen at Playa del Carmen Main Beach and Maroma Beach. Xaman Ha Aviary and Cenote Chaak Tun are also worth visiting. Discover the area's water adventures with jet skiing and snorkeling nearby, or enjoy the great outdoors with ecotours and skydiving.
Visit our Playa del Carmen travel guideOpens in a new window
View more Resorts in Playa del CarmenOpens in a new window
Map

What's nearby

  • Quinta Alegría Shopping Mall - 1 min walk
  • Playa del Carmen Main Beach - 4 min walk
  • Nuestra Senora del Carmen Catholic Church - 5 min walk
  • Mamitas Beach - 6 min walk
  • Pier Navega - 6 min walk

Restaurants

  • Starbucks - 1 min walk
  • Ah Cacao Chocolate Café - 2 min walk
  • Harry's Grill Prime Steakhouse & Raw Bar - 1 min walk
  • La Parrilla Playa - 1 min walk
  • Aldea Corazón - 1 min walk

About this property

Tukan Hotel Playa del Carmen

3.5-star resort located in Downtown Playa del Carmen
Near Playa del Carmen Main Beach and Quinta Avenida, Tukan Hotel Playa del Carmen provides a terrace, a garden, and dry cleaning/laundry services. Be sure to enjoy a meal at La Ceiba, the onsite buffet restaurant. In addition to a bar and a gym, guests can connect to free in-room WiFi.
You'll also find perks like:
  • 2 outdoor pools
  • Free self parking
  • Buffet breakfast (surcharge), access to a nearby health club, and a front-desk safe
  • Wedding services, tour/ticket assistance, and a 24-hour front desk
  • Guest reviews say good things about the helpful staff, overall condition, and walkable location
Room features
All 156 rooms have comforts such as air conditioning, in addition to perks like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers and shampoo
  • 32-inch LCD TVs with cable channels
  • Ceiling fans and daily housekeeping

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11 AM: MXN 185-200 for adults and MXN 85-100 for children
  • 1 bar
  • 1 restaurant

Restaurants on site

  • La Ceiba

Things to do

  • 2 outdoor pools
  • Access to nearby health club
  • Fitness center

Family friendly

  • 2 outdoor pools
  • Laundry facilities

Conveniences

  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Cable channels
  • 32-inch LCD TV

More

  • Safe

Similar properties

See similar properties

Playa del Carmen
Playa del Carmen
Downtown Playa del Carmen
Downtown Playa del Carmen
Air conditioned
Air conditioned
Hotel resort
Hotel resort
3 star
3 star

Policies

Check-in

Check-in from 3 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 250 per pet, per night, plus a deposit of MXN 500 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 per room (up to 22 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 31.12 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 185–200 for adults, and MXN 85–100 for children
  • Pet deposit: MXN 500 per stay
  • Pet fee: MXN 250 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Tukan
Hotel Tukan & Beach Club
Hotel Tukan & Beach Club Playa del Carmen
Tukan
Tukan Hotel Beach Club
Tukan Beach Club Playa del Carmen
Tukan Beach Hotel
Tukan Hotel
El Tukan Hotel Playa Del Carmen
Hotel Tukan Beach Club Playa del Carmen
Tukan Beach Club
Tukan Hotel Beach Club Playa del Carmen
Hotel Tukan Beach Club

Frequently asked questions

Does Tukan Hotel Playa del Carmen have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Tukan Hotel Playa del Carmen?

As of Mar 22, 2023, prices found for a 1-night stay for 2 adults at Tukan Hotel Playa del Carmen on Mar 26, 2023 start from CA $100.17, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Tukan Hotel Playa del Carmen pet-friendly?

Yes, this resort allows dogs (limit 1 per room) with a maximum weight of up to 22 lbs per pet. There's a deposit of MXN 500 per stay and a fee of MXN 250 per pet, per night. Service animals are exempt from fees.

How much is parking at Tukan Hotel Playa del Carmen?

Self parking is free at this property.

What time is check-in at Tukan Hotel Playa del Carmen?

Check-in is from 3 PM - anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Tukan Hotel Playa del Carmen?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Tukan Hotel Playa del Carmen located?

Located in Downtown Playa del Carmen, this resort is steps from Quinta Alegría Shopping Mall and Quinta Avenida. Playa del Carmen Main Beach is 0.2 mi (0.3 km) away.

Can I cancel my reservation for free at Tukan Hotel Playa del Carmen and receive a full refund?

Yes, Tukan Hotel Playa del Carmen offers free cancellation on select room rates, because flexibility matters! Please refer to Tukan Hotel Playa del Carmen cancellation policy on our site for more details about any exclusions or requirements.

Tukan Hotel Playa del Carmen Reviews

Tukan Hotel Playa del Carmen Reviews

Reviews

6.4
Rating 10 - Excellent. 128 out of 772 reviews" "
" "10 - Excellent 17%
Rating 8 - Good. 236 out of 772 reviews" "
" "8 - Good 31%
Rating 6 - Okay. 200 out of 772 reviews" "
" "6 - Okay 26%
Rating 4 - Poor. 100 out of 772 reviews" "
" "4 - Poor 13%
Rating 2 - Terrible. 108 out of 772 reviews" "
" "2 - Terrible 14%

7.1/10

Cleanliness

6.7/10

Staff & service

6.2/10

Amenities

6.3/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Honor, Fort McMurray

Liked: Staff & service
Disliked: Property conditions & facilities
It’s very old and needs a complete upgrade
Stayed 1 night in Mar 2023

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to mall bars,beach,safe clean excellent service, all at walking distance. HIGHLY recommended, and good price.
Stayed 4 nights in Feb 2023

4/10 Poor

Daisy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No working hot tubs
Stayed 4 nights in Feb 2023

8/10 Good

joanna

Stayed 7 nights in Jan 2023

6/10 Okay

salvador del

Liked: Cleanliness
Stayed 5 nights in Jan 2023

8/10 Good

Luis

Travelled with partner
Liked: Staff & service
Stayed 3 nights in Jan 2023

4/10 Poor

Mary Jo

Disliked: Cleanliness, staff & service
The location is in the center of 5th Avenue, which is the hotel's best feature. There are only a few chairs around the pool, so sometimes hard to get one. The hot tub never worked. Upon check-in, someone had used my toilet and overflowed it onto the bathroom floor. Just gross. They sent someone to clean it. There was always a sewer smell and fruit flies every day. The lock on the sliding door was about to fall off and 3 lights in the room did not work. When I tried to tell the front desk several times, they nodded and walked away. There were also some public areas that they could have attended to instead of standing around talking. The top of the water cooler needed to be dusted off and the sofa in the lobby has a gaping hole in it. There were always tons of leaves outside my door each morning. I was in 305 and it was right by the cleaning room, so each morning, I was woken early by the cleaning people laughing and eating and slamming doors. The size of the property and the location are its best features, but they could make it so much more. I met many Canadians and they were not too impressed either. I did like the tropical atmosphere too, but on the last night, a roach scurried across my bedroom floor. Also, at check-in, they told me I owed $10, which was a different amount than what Expedia told me it would be. They didn't care even when I showed them the paper.

8/10 Good

rita

Travelled with family
Amazing location

4/10 Poor

Julio Antonio

Travelled with family and small children
The hotel is very well located, but buffet breakfast is very bad
Stayed 3 nights in Dec 2022

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Oct 2022