Overview of Tukan Hotel & Beach Club

Photo gallery

Featured Image
Outdoor pool
Outdoor pool
Outdoor pool
Guests rated this property 3.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet Friendly
  • Air conditioning
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationPlaya del Carmen Main Beach4 min walk
    Popular LocationNuestra Senora del Carmen Catholic Church5 min walk
    Popular LocationPier Navega6 min walk
    AirportPlaya Del Carmen, Quintana Roo (PCM)8 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, Tukan Hotel & Beach Club is in the city center and near the beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Yucatek Divers and Dolphinaris Riviera Maya Park are also worth visiting. Discover the area's water adventures with jet skiing and snorkeling nearby, or enjoy the great outdoors with skydiving and ecotours.
Visit our Playa del Carmen travel guide
Popular Location

What's nearby

  • Playa del Carmen Main Beach - 4 min walk
  • Nuestra Senora del Carmen Catholic Church - 5 min walk
  • Mamitas Beach Club - 5 min walk
  • Pier Navega - 6 min walk
  • Central Square - 8 min walk


  • La Ceiba — 1 min walk
  • Kool Beach Club — 1 min walk
  • El Oasis — 3 min walk
  • Catch Rooftop Bar — 3 min walk
  • Spice — 4 min walk

About this property

Tukan Hotel & Beach Club

3.5-star Playa del Carmen resort in Downtown, walk to Quinta Avenida
2 restaurants, an outdoor pool, and 2 bars/lounges are available at this smoke-free resort. Free WiFi in public areas, free self parking, and a free beach shuttle are also provided. Additionally, a fitness center, a spa tub, and concierge services are onsite. All 145 rooms offer free WiFi, rainfall showerheads, and LCD TVs with cable channels. Other amenities available to guests include ceiling fans, safes, and showers.
Tukan Hotel & Beach Club offers 145 air-conditioned accommodations with safes and ceiling fans. 40-inch LCD televisions come with cable channels.

Bathrooms include showers with rainfall showerheads. This Playa del Carmen resort provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry sanitization guidelines of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Free offsite parking; reservations required
  • Free beach shuttle

Food and drink

  • Buffet breakfast available for a fee daily 8 AM–11 AM: MXN 170-200 for adults and MXN 75-100 for children
  • 2 restaurants
  • 2 bars/lounges

Things to do

  • Fitness center
  • Outdoor pool
  • Spa tub

Family friendly

  • Dry cleaning service
  • Outdoor pool


  • Front-desk safe
  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Meeting rooms


  • Garden
  • Terrace


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single level property)
  • Upper floors accessible by stairs only


  • Smoke-free property

Room amenities


  • Air conditioning
  • Blackout drapes/curtains
  • Ceiling fan


  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels


  • 40-inch LCD TV
  • Cable channels


  • Iron/ironing board (on request)
  • Safe



Check-in from 3 PM - midnight
Minimum check-in age - 18


Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets stay free
Dogs only
1 per room (up to 22 lbs)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information


You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.06 per accommodation, per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Day gala dinner fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between MXN 170 and MXN 200 for adults, MXN 75 and MXN 100 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on 25 December
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Hotel Tukan
Hotel Tukan & Beach Club
Hotel Tukan & Beach Club Playa del Carmen
Tukan Hotel Beach Club
Tukan Beach Club Playa del Carmen
Tukan Beach Hotel
Tukan Hotel
El Tukan Hotel Playa Del Carmen
Hotel Tukan Beach Club Playa del Carmen
Tukan Beach Club
Tukan Hotel Beach Club Playa del Carmen
Hotel Tukan Beach Club
Tukan Hotel Beach Club
Tukan & Club Playa Del Carmen
Tukan Hotel & Beach Club Resort
Tukan Hotel & Beach Club Playa del Carmen
Tukan Hotel & Beach Club Resort Playa del Carmen

Frequently asked questions

Can I cancel my reservation for free at Tukan Hotel & Beach Club and receive a full refund?
Yes, Tukan Hotel & Beach Club offers free cancellation on select room rates, because flexibility matters! Please refer to Tukan Hotel & Beach Club cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Tukan Hotel & Beach Club?
As of Dec 4, 2020, prices found for a 1-night stay for 2 adults at Tukan Hotel & Beach Club on Dec 18, 2020 start from CA $61, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Tukan Hotel & Beach Club have a pool?
Yes, this property has an outdoor pool.
Is Tukan Hotel & Beach Club pet-friendly?
Yes, this resort allows dogs (limit 1 per room) with a maximum weight of up to 22 lbs per pet.
How much is parking at Tukan Hotel & Beach Club?
Self parking is free at this property; nearby parking is also free.
What time is check-in at Tukan Hotel & Beach Club?
Check-in is from 3 PM - midnight.
What time is check-out at Tukan Hotel & Beach Club?
Check-out is at noon.
Where is Tukan Hotel & Beach Club located?
Located in Downtown, this resort is steps from Quinta Alegría Shopping Mall and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach Club are also within 5 minutes.
5 - Excellent
4 - Good
3 - Okay
2 - Poor
1 - Terrible




Staff & service




Property conditions & facilities

1/5 Terrible

Travelled with partner
Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t go. Not good. Staff try to still money from me. Because the hotel brazaletes. Crazy. Never going back
Stayed 3 nights in Sep 2020

5/5 Excellent

Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
I was assigned a double bedroom suite, it was more than excellent. Very pleasead!
Stayed 5 nights in Jul 2020

2/5 Poor

Happy face iconLiked: Cleanliness
Sad face IconDisliked: Staff & service, amenities, property conditions & facilities
At check-in, the clerk added "cleaning fee" of $26 CASH, did not want it on credit card. That made me uneasy right off the bat. No elevator, and sliding glass door to balcony would not lock.
Stayed 1 night in Jul 2020

3/5 Okay

Travelled with group
Sad face IconDisliked: Cleanliness
Different hotel that we paid
The hotel that we paid for was closed. We had to asked the people on the streets what happened to it as it didn't have any information of what to do. I thought we were scammed. After walking around for 10 minutes somebody told us that their office was a block away and it was closed as well. Someone approached us across the street and told us that they were closed and guest were going to stay in the hotel across the street which had a total different name. How we were supposed to know???? No email, no sign in the hotel, nothing
Stayed 2 nights in Jul 2020

3/5 Okay

Travelled with partner
Happy face iconLiked: Amenities
Sad face IconDisliked: Cleanliness, staff & service
Liked all the hanging plant and greenery. Accommodations were large and spacious
Stayed 1 night in Mar 2020