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Etereo, Auberge Resorts Collection

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2 outdoor pools, cabanas (surcharge), pool umbrellas
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
2 outdoor pools, cabanas (surcharge), pool umbrellas
Ocean Suite with Sky Deck and Plunge Pool | Terrace/patio

Overview of Etereo, Auberge Resorts Collection

Etereo, Auberge Resorts Collection

5.0 star property

4.7/5 Exceptional

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • Air conditioning
  • Spa
Map
Paseo Kanai 16, Playa del Carmen, QROO, 77730

Explore the area

  • Popular LocationMaroma Beach1 min walk
  • Popular LocationParadise Beach11 min walk
  • Popular LocationTres Rios Ecopark16 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)38 min drive

Room options

About this area

Playa del Carmen

Located in Playa del Carmen, Etereo, Auberge Resorts Collection is on the beach. Shoppers can check out Quinta Avenida, while everyone can enjoy the natural beauty of Maroma Beach and Playa del Carmen Main Beach. Traveling with kids? Consider Temazcal Natura, or check out an event or a game at Mario Villanueva Stadium Madrid. With kayaking, sailing, and fishing nearby, you'll find plenty of adventures in the water.

What's nearby

  • Maroma Beach - 1 min walk
  • Paradise Beach - 11 min walk
  • El Camaleon Mayakoba Golf Course - 14 min drive
  • Tres Rios Ecopark - 16 min drive
  • El Manglar Golf Course - 18 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 37 min drive

Restaurants

  • Burger Stop - 11 min drive
  • Hacienda Amarte Maroma - 14 min drive
  • Koba Casa Club - 14 min drive
  • Casa del Lago - 16 min drive
  • Il'Olivo - 17 min drive

About this property

Etereo, Auberge Resorts Collection

5-star luxury resort
Close to Maroma Beach, Etereo, Auberge Resorts Collection provides a beach bar, a terrace, and designer stores on site. With a white sand beach, beachfront dining, and free beach cabanas, this resort is the perfect place to soak up some sun. Indulge in a massage at Sana, the onsite spa. Be sure to enjoy a meal at any of the 3 onsite restaurants, which feature ocean views and more. Stay connected with free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities such as a firepit and a coffee shop/cafe.
Additional perks include:
  • 2 outdoor pools and a children's pool, with cabanas, sun loungers, and pool umbrellas
  • Free valet parking
  • Full breakfast (surcharge), pet-sitting services, and pet grooming services
  • Wedding services, an elevator, and outdoor furniture
Room features
All 75 rooms offer comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches like free WiFi and minibars (stocked with some free items).
More conveniences in all rooms include:
  • Childcare services and free infant beds
  • Rainfall showers, deep soaking tubs, and hair dryers
  • 50-inch LED TVs with cable channels
  • Furnished balconies or patios, wardrobes/closets, and heating

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
On-site antigen/rapid COVID-19 testing is available for a USD 50 fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured valet parking on site

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–10:30 AM: USD 40-55 for adults and USD 30-40 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 beach bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • Itzam
  • Che Che
  • Changarro

Things to do

  • 2 outdoor pools
  • Children's pool
  • Designer stores
  • Full-service spa
  • Snorkeling

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free cribs/infant beds
  • In-room child care (surcharge)
  • Rollaway/extra beds (surcharge)
  • Supervised childcare (surcharge)

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Turndown service
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Firepit
  • Free beach cabanas
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 6 treatment rooms
  • Couples treatment room(s)
  • Massage - on the beach
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Well-lit path to entrance

More

  • Beach towels
  • Couples dining
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cribs/infant beds
  • Heating (climate-controlled)
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 50-inch LED TV
  • Cable channels

Food and drink

  • Free bottled water
  • Free minibar (some items)

Outdoor space

  • Furnished balcony or patio

More

  • Connecting rooms available
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 200 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 per room (up to 40 lbs)
Pets cannot be left unattended
Food and water bowls, pet-sitting services, and pet grooming services are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 75.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: 16 percent of room rate

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: between USD 40 and USD 55 for adults, USD 30 and USD 40 for children (approximately)
  • Pet fee: USD 200 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 75.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Etereo Auberge Resorts Collection
Etereo, Auberge Resorts Collection Resort
Etereo, Auberge Resorts Collection Playa del Carmen
Etereo, Auberge Resorts Collection Resort Playa del Carmen

Frequently asked questions

Does Etereo, Auberge Resorts Collection have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at Etereo, Auberge Resorts Collection?

As of Dec 5, 2022, prices found for a 1-night stay for 2 adults at Etereo, Auberge Resorts Collection on Dec 11, 2022 start from CA $1,113.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Etereo, Auberge Resorts Collection pet-friendly?

Yes, this resort allows dogs (limit 2 per room) with a maximum weight of up to 40 lbs per pet. There's a fee of USD 200 per pet, per stay. Service animals are exempt from fees.

How much is parking at Etereo, Auberge Resorts Collection?

Valet parking is free at this property.

What time is check-in at Etereo, Auberge Resorts Collection?

Check-in is from 3:00 PM - anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Etereo, Auberge Resorts Collection?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Etereo, Auberge Resorts Collection located?

Nestled on the beach, this Playa del Carmen resort is just steps from Virgen Beach and Maroma Beach. Paradise Beach is 0.5 mi (0.9 km) away.

Can I cancel my reservation for free at Etereo, Auberge Resorts Collection and receive a full refund?

Yes, Etereo, Auberge Resorts Collection offers free cancellation on select room rates, because flexibility matters! Please refer to Etereo, Auberge Resorts Collection cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 8 out of 10 reviews" "
" "5 - Excellent 80%
Rating 4 - Good. 1 out of 10 reviews" "
" "4 - Good 10%
Rating 3 - Okay. 1 out of 10 reviews" "
" "3 - Okay 10%
Rating 2 - Poor. 0 out of 10 reviews" "
" "2 - Poor 0%
Rating 1 - Terrible. 0 out of 10 reviews" "
" "1 - Terrible 0%

5.0/5

Cleanliness

5.0/5

Staff & service

4.7/5

Amenities

4.8/5

Property conditions & facilities

5.0/5

Eco-friendliness

3/5 Okay

Harsh
Travelled with family
Liked: Cleanliness, staff & service
Property is good but at the price one would expect something exceptional
Stayed 4 nights in Oct 2022

5/5 Excellent

Kai
Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flawless
Stayed 2 nights in Aug 2022

5/5 Excellent

Kai
Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular. The absolute best in all of Cancun.
Stayed 1 night in Aug 2022

5/5 Excellent

Carly
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything we had hoped for all around! Above all, every single person we met who work at Etereo are beyond kind and thoughtful and went above and beyond to make us feel so genuinely taken care of. We left feeling like we made new friends that we would love to see again. The restaurants, pools, our room and especially SANA (spa) were simply perfect and we experienced beautiful and spiritual experiences while there that we will never forget.
Stayed 5 nights in Aug 2022

5/5 Excellent

Jeremy B
Stayed 3 nights in Jul 2022

5/5 Excellent

Daniel, Mexico
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El único tema es que reserve una habitación Ocean Studio con Sky deck y punge pool y me dieron una que solo era Ocean Studio with Plunge Pool. No entiendo la razón de ello ni se me hace correcto que no den lo que uno reservo y pago, aparte de ello el hotel es espectacular y un gran servicio. Lastrima que no honraron ni bonificaron el cuarto que no me pudieron dar
Stayed 3 nights in Jul 2022

5/5 Excellent

Kevin
Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel incroyable et service A1. Nous avons passé de superbes vacances et je le recommande sans hésiter.
Stayed 6 nights in Jun 2022

5/5 Excellent

Paige
Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place. Clean, new, gorgeous rooms and service. Go before the massive new hotel opens next door and it’s busy and not relaxed!
Stayed 5 nights in Apr 2022

5/5 Excellent

Julian
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply stunning!