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Sandos Caracol Eco Resort Select Club - All inclusive - Adults Only

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3 outdoor pools, pool umbrellas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
3 outdoor pools, pool umbrellas, sun loungers

Overview of Sandos Caracol Eco Resort Select Club - All inclusive - Adults Only

Sandos Caracol Eco Resort Select Club - All inclusive - Adults Only

4-star property

7.6/10 Good

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa
Map
Carretera Chetumal Pto Juarez, Km295, Solidaridad, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationGran Coyote Golf6 min drive
  • Popular LocationGuadalupe Church12 min drive
  • Popular LocationPunta Esmeralda Beach13 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)53 min drive

Room options

About this area

Playa del Carmen

Located in Playa del Carmen, Sandos Caracol Eco Resort Select Club - All inclusive - Adults Only is next to a golf course and on the beach. Guadalupe Church and Central Square are notable landmarks, and the area's natural beauty can be seen at Mamitas Beach and Maroma Beach. Xcaret Eco Theme Park and Temazcal Natura are also worth visiting. Spend some time exploring the area's activities, including golfing and golf lessons.
Visit our Playa del Carmen travel guideOpens in a new window
Map

What's nearby

  • Gran Coyote Golf - 6 min drive
  • El Camaleon Mayakoba Golf Course - 11 min drive
  • Guadalupe Church - 12 min drive
  • Punta Esmeralda Beach - 13 min drive
  • Quinta Avenida - 13 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 53 min drive

Restaurants

  • Arezzo - 14 min walk
  • Koh Thai - 16 min walk
  • La Brasserie - 16 min walk
  • Coco's Cabanas - 9 min drive
  • La jungla de la riviera - 10 min drive

About this property

Sandos Caracol Eco Resort Select Club - All inclusive - Adults Only

4-star all-inclusive property adjacent to a golf course
Located close to Guadalupe Church and El Camaleon Mayakoba Golf Course, Sandos Caracol Eco Resort Select Club - All inclusive - Adults Only provides 18 holes of golf, free water park access, and a nightclub. With a white sand beach, free beach cabanas, and beach massages, this property is the perfect place to soak up some sun. Indulge in a body treatment, a deep-tissue massage, and a facial at Spa Sandos, the onsite spa. Be sure to enjoy a meal at any of the 9 onsite restaurants. The health club offers aerobics classes and yoga classes; other things to do include scuba diving, volleyball, and parasailing. Stay connected with free in-room WiFi, and guests can find other amenities such as a roundtrip airport shuttle and 2 poolside bars.
You'll also enjoy perks such as:
  • 3 outdoor pools with a waterslide, sun loungers, and pool umbrellas
  • Free self parking
  • Free bicycle rentals, 2 outdoor tennis courts, and express check-in
  • A billiards/pool table, a computer station, and coffee/tea in the lobby
  • Guest reviews speak well of the dining options, pool, and helpful staff
Room features
All 218 rooms offer comforts such as laptop-compatible safes and laptop-friendly workspaces, as well as perks like air conditioning and free stocked minibars.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • 42-inch HDTVs with cable channels
  • Balconies, free extra beds, and coffee/tea makers

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
On-site PCR testing is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • 9 restaurants
  • 2 poolside bars, 8 bars/lounges and 1 swim-up bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • 18 holes of golf
  • 3 outdoor pools
  • 2 outdoor tennis courts
  • 3 spa tubs
  • Aerobics classes
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Ecotours
  • Fitness center
  • Free bicycle rentals
  • Free water park access
  • Full-service spa
  • Hiking/biking trails
  • Kayaking
  • Motorized watercraft
  • Nightclub
  • Parasailing
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Surfing/body boarding
  • Tennis
  • Volleyball
  • Yoga classes

Conveniences

  • ATM/banking services
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Upper floors accessible by stairs only

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free rollaway beds

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower

Entertainment

  • 42-inch plasma TV
  • Cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Turndown service

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Washer and dryer
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Air conditioned
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Policies

Check-in

Check-in from 3:00 PM - 11:30 PM
Early check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

    A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property does not have elevators
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub
Guests under 18 years old are not allowed in the spa

Property is also known as

Sandos Caracol Eco-Resort Adults Only All Inclusive
Sandos Caracol Eco Select Club
Sandos Caracol Eco Select Club Playa del Carmen
Sandos Caracol Select Club Adults Only All Inclusive
Sandos Caracol Eco Resort Select Club Adults Only All inclusive
Sandos Caracol Select Club Adults All Inclusive Playa del Carmen
Sandos Caracol Select Club Adults All Inclusive
Sandos Caracol Eco Resort Select Club All Inclusive
Sandos Caracol Eco Resort Spa Adults Only All Inclusive
Sandos Caracol Eco Inclusive

Frequently asked questions

Does Sandos Caracol Eco Resort Select Club - All inclusive - Adults Only have a pool?

Yes, this property has 3 outdoor pools.

Is Sandos Caracol Eco Resort Select Club - All inclusive - Adults Only pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sandos Caracol Eco Resort Select Club - All inclusive - Adults Only?

Self parking is free at this property.

What time is check-in at Sandos Caracol Eco Resort Select Club - All inclusive - Adults Only?

Check-in is from 3:00 PM - 11:30 PM.

What time is check-out at Sandos Caracol Eco Resort Select Club - All inclusive - Adults Only?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Sandos Caracol Eco Resort Select Club - All inclusive - Adults Only provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Sandos Caracol Eco Resort Select Club - All inclusive - Adults Only?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, sailing, and more.

Where is Sandos Caracol Eco Resort Select Club - All inclusive - Adults Only located?

Located in Playa del Carmen, this beachfront property is next to a golf course and within 3 mi (5 km) of Quinta Avenida, Mamitas Beach, and Guadalupe Church. El Camaleon Mayakoba Golf Course and Central Square are also within 6 mi (10 km).

Sandos Caracol Eco Resort Select Club - All inclusive - Adults Only Reviews

Sandos Caracol Eco Resort Select Club - All inclusive - Adults Only Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 251 out of 703 reviews" "
" "10 - Excellent 36%
Rating 8 - Good. 221 out of 703 reviews" "
" "8 - Good 31%
Rating 6 - Okay. 129 out of 703 reviews" "
" "6 - Okay 18%
Rating 4 - Poor. 68 out of 703 reviews" "
" "4 - Poor 10%
Rating 2 - Terrible. 34 out of 703 reviews" "
" "2 - Terrible 5%

8.3/10

Cleanliness

8.4/10

Staff & service

7.1/10

Amenities

7.9/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

cedric

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Waiting time for everything fake adult only
Stayed 7 nights in Jan 2023

6/10 Okay

Bret

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
Was supposed to be adults only. Kids were everywhere. Also booked an upgraded room amd didnt get what we paid for. Room had bugs and they did nothing to resolve it. Price was good but qould never stay again!
Stayed 5 nights in Jan 2023

2/10 Terrible

Kirstin

Travelled with family, Travelled with group
Disliked: Amenities, property conditions & facilities
The property itself was beautiful. There was wildlife all over the resort. As for everything else, I would never recommend this property to anyone. Request for feedback To say that our trip was lack lustre would be to say the least. To begin our check in process was for the most part seamless, however there was very little information about the resort, its layout nor did we get a walk through of the room. It should also be noted that we paid to be at the adult select resort which we were under the understanding that it was a separate resort away from the family resort. This however was not the case. There is only one adult only restaurant located beside the adult pool, I might add allows children for dinner service. So while you’re enjoying the pool and drinks at 4:30 in the afternoon you now have a gaggle of screaming children lined up beside the pool awaiting seating at the restaurant. If I had this knowledge I would have not booked this resort to begin with. We arrived late on the first day and proceeded to the buffet after checkin for dinner service. The buffet food was lukewarm at best and was very unappetizing. If that already wasn’t enough while we were asked to wear masks to protect the food, there were children running everywhere, running into us, grabbing food with the bare hands, and picking cookies off the prepared desserts completely unsupervised. Unfortunately this review will not allow me to post more than 1500 characters, so I can't finish my review

4/10 Poor

Amy

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This was not an all inclusive adults only resort. There were children everywhere, including the "area/pool" designated as adults only. When I asked for wine at one of the restaurants, I was asked to pay in cash for it. I asked to have a bottle of wine sent to my room and it took 2 days to be delivered after many requests and then I still couldn't get a corkscrew. The stocked fridge had 3 Dos Equis (the only beer offered) and a couple cokes and sparkling water. For dinner you had to wait in line for 1 of 3 seatings. They do not take reservations. 2 nights in a row we did not eat dinner after waiting for an hour in 1 line only to be turned away, then scrambling with a crowd of other people to another restaurant to wait in line again for another seating, which we didn't make the cut for. It's ridiculous. I will say the breakfast at the only adults only restaurant was good, you just had to make sure the Mexican raccoons didn't jump up on your table and steal your food. Then there's the beach. The beach is pretty until you try to walk into the water. It's all rocks, like big cut your foot rocks, and they go far out into the water where you can't ever enjoy some sand in the water. I stayed in a penthouse suite. The room was very clean. There clearly is a misrepresentation of what all inclusive adults only means It should say.... If you want a fun family vacation in the jungle full of activities for children but don't want to eat or drink anything, then this is the place!