Title: The Carmen Hotel - Ocean Front - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Carmen Hotel - Ocean Front Oceanfront paradise awaits with a rooftop bar and world-class shopping just steps away from this Playa del Carmen retreat ## Photo gallery for The Carmen Hotel - Ocean Front ![Balcony view - The Carmen Hotel - Ocean Front (Playa del Carmen)](https://images.trvl-media.com/lodging/17000000/16040000/16036500/16036497/3fca58f8.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Beach bar - The Carmen Hotel - Ocean Front (Playa del Carmen)](https://images.trvl-media.com/lodging/17000000/16040000/16036500/16036497/f15a783a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Owner´s Suite - The Carmen Hotel - Ocean Front (Playa del Carmen)](https://images.trvl-media.com/lodging/17000000/16040000/16036500/16036497/52bfdbd6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - evening/night - The Carmen Hotel - Ocean Front (Playa del Carmen)](https://images.trvl-media.com/lodging/17000000/16040000/16036500/16036497/1df0a2ca.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Sunrise Suite | Terrace/patio - The Carmen Hotel - Ocean Front (Playa del Carmen)](https://images.trvl-media.com/lodging/17000000/16040000/16036500/16036497/b22d674c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Near Playa del Carmen Maritime Terminal, The Carmen Hotel - Ocean Front offers an oceanfront retreat with a rooftop terrace and poolside bar. Enjoy the outdoor pool, unwind at the restaurant, or explore nearby shopping thanks to concierge services. Guests rave about the hotel's helpful staff. ## Reviews 8.2 Very good ## Popular amenities - Pool - Free WiFi - Air conditioning - Bar ## Room options ### Check availability for these dates Tonight [Dec. 29 - Dec. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=16036497&PinnedHotelID=16036497&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=16036497&PinnedHotelID=16036497&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 30 - Dec. 31](https://www.expedia.ca/Hotel-Search?startDate=2025-12-30&endDate=2025-12-31&selected=16036497&PinnedHotelID=16036497&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-30&endDate=2025-12-31&selected=16036497&PinnedHotelID=16036497&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 2 - Jan. 4](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=16036497&PinnedHotelID=16036497&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=16036497&PinnedHotelID=16036497&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 9 - Jan. 11](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=16036497&PinnedHotelID=16036497&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=16036497&PinnedHotelID=16036497&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 7 of 7 rooms ### View all photos for Reef Suite City View ![Premium bedding, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/17000000/16040000/16036500/16036497/61ebed3f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Reef Suite City View 10.0 Exceptional 2 reviews ### Highlights Balcony Air conditioning LED TV Premium bedding Ceiling fan Blackout drapes/curtains Private bathroom Hair dryer - 366 sq ft - City view - Sleeps 2 - 1 King Bed ### View all photos for Coral Suite ![Premium bedding, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/17000000/16040000/16036500/16036497/3d5e46c2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Coral Suite 8.8 Excellent 6 reviews ### Highlights Balcony Air conditioning LED TV Premium bedding Ceiling fan Blackout drapes/curtains Private bathroom Hair dryer - 366 sq ft - City view - Sleeps 4 - 2 Queen Beds ### View all photos for Reef Suite Partial Ocean View ![Premium bedding, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/17000000/16040000/16036500/16036497/6a9235d8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Reef Suite Partial Ocean View 7.8 Good 9 reviews ### Highlights Balcony Air conditioning LED TV Premium bedding Ceiling fan Blackout drapes/curtains Private bathroom Hair dryer - 366 sq ft - Partial ocean view - Sleeps 2 - 1 King Bed ### View all photos for Captain's Suite ![Captain's Suite](https://images.trvl-media.com/lodging/17000000/16040000/16036500/16036497/a5c692f7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Captain's Suite ### Highlights Balcony Air conditioning LED TV Premium bedding Ceiling fan Blackout drapes/curtains Private bathroom Hair dryer - 646 sq ft - Partial ocean view - Sleeps 2 - 1 King Bed ### View all photos for Sunrise Suite ![Sunrise Suite](https://images.trvl-media.com/lodging/17000000/16040000/16036500/16036497/27832bff.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Sunrise Suite 8.0 Very good 8 reviews ### Highlights Balcony Air conditioning LED TV Premium bedding Ceiling fan Blackout drapes/curtains Private bathroom Hair dryer - 344 sq ft - Ocean view - Sleeps 2 - 1 King Bed ### View all photos for Grand Ocean Suite ![Grand Ocean Suite](https://images.trvl-media.com/lodging/17000000/16040000/16036500/16036497/92d42613.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Ocean Suite ### Highlights Balcony Air conditioning LED TV Premium bedding Ceiling fan Blackout drapes/curtains Private bathroom Hair dryer - 538 sq ft - Ocean view - Sleeps 2 - 1 King Bed ### View all photos for Owner´s Suite ![Owner´s Suite](https://images.trvl-media.com/lodging/17000000/16040000/16036500/16036497/c532445f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Owner´s Suite ### Highlights Balcony Air conditioning LED TV Premium bedding Ceiling fan Blackout drapes/curtains Private bathroom Hair dryer - 764 sq ft - Ocean view - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-The-Carmen-Hotel-Ocean-Front.h16036497.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-The-Carmen-Hotel-Ocean-Front.h16036497.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62883%2C-87.07733&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=saIztxwvL_Utc7OW7A0tppTR0FA=) Playa del Carmen, QROO #### What's nearby - Central Square \- 5 min walk \- 0.4 km - Quinta Avenida \- 8 min walk \- 0.7 km - Playa del Carmen Main Beach \- 10 min walk \- 0.8 km - Playa del Carmen Maritime Terminal \- 13 min walk \- 1.1 km - Playacar Beach \- 13 min walk \- 1.1 km #### Getting around - Cancun Intl. Airport (CUN) - 45 min drive #### Restaurants - ‪El Fogón Fiesta Jarocha - ‬1 min walk - ‪El Doctorcito - ‬4 min walk - ‪El Tapas Restaurante - ‬4 min walk - ‪Club SociaL - ‬2 min walk - ‪Café Andrade - ‬3 min walk ## About this property ### The Carmen Hotel - Ocean Front Luxury hotel near Quinta Avenida Close to Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach, The Carmen Hotel - Ocean Front provides a poolside bar, a rooftop terrace, and a bar. Free in-room WiFi and a restaurant are available to all guests. Other perks include: - An outdoor pool along with pool umbrellas - Cooked-to-order breakfast (surcharge), tour/ticket assistance, and beach umbrellas - An elevator, a 24-hour front desk, and smoke-free premises - Luggage storage and concierge services - Guest reviews give top marks for the pool, helpful staff, and proximity to shopping Room features All guestrooms at The Carmen Hotel - Ocean Front have comforts such as premium bedding and laptop-compatible safes, as well as amenities like free WiFi and air conditioning. Guest reviews speak positively of the clean rooms at the property. Other amenities include: - Bathrooms with tubs or showers and free toiletries - 50-inch LED TVs with streaming services and digital channels - Balconies, ceiling fans, and daily housekeeping ## Similar properties ![View from property](https://images.trvl-media.com/lodging/2000000/1830000/1828600/1828518/306e6d7f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Playa Palms Beach Hotel Downtown Playa del Carmen - Pool - Kitchen - Free WiFi - Air conditioning 8.6 Excellent 1,729 reviews CA $191 CA $235 total includes taxes & fees Jan 5 - Jan 6, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=1828518&PinnedHotelID=1828518&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach, white sand, sun loungers, beach umbrellas](https://images.trvl-media.com/lodging/17000000/16040000/16035900/16035802/a7fc850b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Luciana Hotel & Beach Club Downtown Playa del Carmen - Pool - Free WiFi - Restaurant - Air conditioning 8.2 Very good 596 reviews CA $123 CA $153 total includes taxes & fees Jan 9 - 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Jan 6, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=3779009&PinnedHotelID=3779009&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - No onsite parking available ### Food and drink - Daily cooked-to-order breakfast available 7:00 AM to 11:30 AM for a fee: USD 10 to 15 per person - A bar/lounge - A poolside bar - A restaurant - Snack bar/deli ### Restaurants on site - Deck 5 ### Things to do - Outdoor pool ### Conveniences - 24-hour front desk - Luggage storage ### Guest services - Concierge services - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance ### Outdoors - Beach umbrellas - On the beach - On the waterfront - Pool umbrellas - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator (59 inch wide door) - Stair-free path to entrance - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk (39 inches high) - Wheelchair-accessible restaurant ### More - 1 building - 5 floors - Built in 2016 - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Bathtub or shower - Free toiletries - Hair dryer - Private bathroom - Shampoo - Soap - Toilet paper - Towels provided ### Entertainment - 50-inch LED TV with digital channels - Streaming services ### Food and drink - Free bottled water ### More - Air conditioning (climate-controlled) - Ceiling fan - Desk - Iron/ironing board - Laptop-compatible safe - Mobile key entry ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 6:00 PM Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals welcome) ### Children and extra beds Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: USD 2.83 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for cooked-to-order breakfast: approximately USD 10 to 15 per person The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Noise-free guestrooms cannot be guaranteed Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Property Registration Number 008-007-007241/2025 ### We should mention Guests under 18 years old are not permitted at this adults-only property Construction is underway at a neighboring building and there may be noise disturbance from the construction work ### Property is also known as Carmen Hotel Playa del Carmen Carmen Hotel Carmen Playa del Carmen ## Frequently asked questions ### Does The Carmen Hotel - Ocean Front have a pool? ### How much does it cost to stay at The Carmen Hotel - Ocean Front? ### Is The Carmen Hotel - Ocean Front pet-friendly? ### How much is parking? ### What time is check-in at The Carmen Hotel - Ocean Front? ### What time is check-out at The Carmen Hotel - Ocean Front? ### Where is The Carmen Hotel - Ocean Front located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## The Carmen Hotel - Ocean Front Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.6 Cleanliness ### 9.6 Location ### 8.4 Staff & service ### 8.0 Eco-friendliness ### 8.0 Property conditions & facilities 10 - Excellent 397 8 - Good 188 6 - Okay 85 4 - Poor 50 2 - Terrible 61 ## Reviews ### 8/10 Good #### Payton Sydney Dec 10, 2025 Liked: Staff & service, property conditions & facilities Overall, nice beach access hotel right on the Main Street in playa del Carmen. Walkable distance to shops, restaurants and beach. ##### Payton Sydney Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### Yessenia Sep 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful hotel !! The service amazing . ##### Yessenia Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Francisco Jun 10, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location and plenty to do. ##### Francisco Stayed 2 nights in Jun 2025 ### 6/10 Okay #### Erendira Sep 18, 2025 Disliked: Cleanliness, staff & service #### Great location but bad service The location was great for this hotel. However the staff was rude and dismissive. Also, a couple of our rooms were not thoroughly cleaned even after mentioning to cleaning staff that there was a roach in the room. ![](https://a.travel-assets.com/ugc/hotel-reviews/69248ea3-3baa-4776-a3f5-a2de154dc15b-1758174268951.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Erendira Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Jackie Sep 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice room but definitely starting to show its age. Main vent in center of room leaked water the entire stay. For the proce and location its well worth it though. ##### Jackie Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Darren Jun 3, 2025 Liked: Cleanliness, amenities, property conditions & facilities Great location. Spacious room. ##### Darren Stayed 3 nights in May 2025 ### 10/10 Excellent #### Christina Mar 8, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excellent location beach front and walk downtown ##### Christina Stayed 7 nights in Jan 2025 ### 8/10 Good #### Vanness May 19, 2025 Liked: Staff & service Great location, property was a bit outdated nice rooftop staff was nice. ##### Vanness Stayed 3 nights in May 2025 ### 8/10 Good #### DOUGLAS ROBERT May 6, 2025 Liked: Cleanliness, staff & service The location is excellent and the staff was very nice. Unfortunately, most of the plumbing needs to be replaced ##### DOUGLAS ROBERT Stayed 6 nights in Apr 2025 ### 10/10 Excellent #### Deymi Dec 8, 2024 The location was great and also very clean. I will definitely book there for my next vacation. ##### Deymi Stayed 5 nights in Nov 2024 ### 10/10 Excellent #### Sharon Mar 27, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Love it here The ocean breezes, unique rooms, the music from the club next door, and great location make this one of my favorite places in Playa ##### Sharon Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Plutarco Mar 24, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I would definitely go back beautiful view and love iit ##### Plutarco Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Valentin Mar 2, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location, amazing room views, great staff. Building itself a bit run down; it has unique features, feels like on a cruise. Would recommend for the location and uniqueness. ##### Valentin Stayed 4 nights in Feb 2025 ### 8/10 Good #### Patricia Jan 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very well located on the beach. Nice room design and nice rooftop Pool-Bar. ##### Patricia Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Doralia Jun 24, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location !!! ##### Doralia Stayed 1 night in Jun 2024 ### 10/10 Excellent #### David Apr 14, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### PDC great location on the beach Great location and accommodations. Would stay here again ##### David Stayed 3 nights in Apr 2024 ### 10/10 Excellent #### Shane Dec 11, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property is well situated within Playa Del Carmen. Being on the the beach was amazing, having breakfast or lunch seconds from your room was great. I would definitely stay again. ##### Shane Stayed 4 nights in Dec 2024 ### 10/10 Excellent #### ANGEL Nov 4, 2023 Liked: Cleanliness, room comfort, communication #### Great location Friendly staff and great location ##### ANGEL Stayed 5 nights in Oct 2023 ### 10/10 Excellent #### Steve Nov 1, 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication Fun place! Amazing location, super friendly and attentive staff. ##### Steve Stayed 1 night in Oct 2023 ### 10/10 Excellent #### BatEl Sep 10, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is a great location at the center of 5th avenue the busiest street in Playa de carmen. I would definately stay there again for a great location purpose. ##### BatEl Stayed 3 nights in Sep 2024 ### 6/10 Okay #### David Jan 2, 2025 This hotel was fine. It was safe. And centrally located. ##### David ### 10/10 Excellent #### Pascale Oct 23, 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication Really good location ##### Pascale Stayed 4 nights in Oct 2023 ### 10/10 Excellent #### Jordan Feb 13, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Looked forward to breakfast everyday. Loved our stay. ##### Jordan Stayed 7 nights in Feb 2024 ### 10/10 Excellent #### Frederick Nov 11, 2023 Liked: Cleanliness, room comfort, communication #### Excellent option to stay Great place to stay ! Very well located and the staff was very helpful and informative. The place is beautiful and we all were very happy during our stay. ![](https://a.travel-assets.com/ugc/hotel-reviews/99DE8FCF8D8B59933AE1B48F96E2AD8466D1A85E1699736476624.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Frederick Stayed 2 nights in Nov 2023 ### 8/10 Good #### Tina Dec 3, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Decent price close to the beach neat riom and close to shopping and restaurants ##### Tina Stayed 6 nights in Nov 2023 ## Expedia's Latest Trends ### Hotels > [Barceló Maya Colonial - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Colonial-All-Inclusive.h1348113.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.ca/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Planet-Hollywood-Beach-Resort-Cancun-All-Inclusive.h36774901.Hotel-Information) > > [Catalonia Riviera Maya Resort and Spa All Inclusive](https://www.expedia.ca/Puerto-Aventuras-Hotels-Catalonia-Riviera-Maya-Resort-And-Spa-All-Inclusive.h659775.Hotel-Information) > > [Bahia Principe Luxury Akumal - 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